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    Patio and Flame

    2.1 (33 reviews)
    Closed 9:30 am - 6:00 pm
    Updated 1 month ago

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    more asphalt
    Sheila G.

    When you drive by Patio and Flame on Rte 1, you can't help but be taken by the HUGE, two story high, piles of what looks to be seasoned firewood. The logs are mostly light grey. I was hooked. I ordered a cord of seasoned wood for $349. Below are pictures of what I got - 40 percent dirt and wood chips, 5 percent asphalt and the remaining 55% was mostly unseasoned with moisture readings above 20%. The last pic was taken when it was first delivered. The cord didn't look bad except for the 12" square of asphalt on top of the pile. More pieces of asphalt were to be found as we began to stack the cord. The middle two pictures show what the majority of the cord contained. I called several times. They don't answer during business hours. Their machine doesn't take messages and/or the owner, Lane Chase, isn't there. Total rip off!

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    1 day ago

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    3 days ago

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    7 months ago

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    9 months ago

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    1 year ago

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    4 years ago

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    4 years ago

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    2 years ago

    A complete FRAUD I have been fighting with him for months to get a refund and every time I call him he has a different story.

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    4 years ago

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    5 years ago

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    4 years ago

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    3 years ago

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    5 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    2 years ago

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    5 years ago

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    3 years ago

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    5 years ago

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    5 years ago

    Great owner, great customer service!! Thanks for your help getting together my patio furniture

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    5 years ago

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    Review Highlights - Patio and Flame

    A truck came in but it wasnt on that one I'm hoping it's on the next truck that comes in.

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    Northern Pool & Spa

    Northern Pool & Spa

    3.3(12 reviews)
    3.7 mi

    I was warned but I tried to speak with them about pool cleaning and having it done. She asked if i…read morewas a customer i told her that we shop there but haven't done a cleaning before she stopped me before I could try and set anything up or tell her what we needed and told me they don't just do A cleaning only weekly customers and she recommended another place. which i called and they didn't know why i was told to call there for a pool cleaning. she was beyond rude to me and i won't be back.

    After several years of poor service we can no longer it as we have given the. Many chances to…read morecorrect issues caused by lack of attention to detail. Example each year we have then open the pool. Each time they do we find a new leak not due to old equipment just lack of attention. This time we had then install a new filter and of course I walk into the pool shed to find a large puddle of water. Clearly they installed it but never checked to see if it was running properly. This is the typical type of service they give and to boot they are arrogant. Customers service is. It their strength. On top of that their prices are extremely high. One would expect better service for such high prices. The last straw was when they charged by credit card without my authorization. Apparently they kept an old copy of my number and pin and use that charge my account and explain to them that this was illegal and fraudulent and ended my service with him. Beware and I long-term partner in your pool service..

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    Curved pool with raised spa

    Sundance Spas

    Sundance Spas

    2.2(14 reviews)
    50.6 mi

    If the person we interacted with tonight is the owner of this location, I can confidently say…read moreSundance Spas in Amherst, NH won't be in business in a few more years. The level of un-professionalism my wife, myself, and daughter experienced tonight was shocking--so much so that I'm still in disbelief. How this individual manages to sell any hot tubs is beyond me. We visited Sundance Spas for the first time today, on January 16th at 5:30 PM. We wanted to see the Sundance Cameo in person after weeks of serious research. We're ready to purchase a luxury hot tub, and we very easily may have purchased this one tonight if the experience was 100% different. When we arrived, the store was completely empty despite the lights being on and the door open (they close at 6 PM). After walking around awkwardly for over five minutes, someone finally emerged from the back. He didn't introduce himself at all. He just gave us a "hey" and walked over. He was tall, older, with spiked gray hair and an arrogant, annoyed demeanor. I've done my research, so I knew most of the details about the Cameo already. However, I had a few specific questions about the spacing, depth, and warranty that I wanted clarified. Unfortunately, this man clearly wasn't in the mood to provide answers or even basic customer service. When my daughter sat in the tub and couldn't reach the headrest, (which he looked annoyed she was even doing so and made sure to tell her to take her shoes off), I jokingly mentioned we might need a hot tub booster seat for her. His response was a sarcastic "I guess ...." I then asked about the warranty of the steel frames and he said, "10 years." My wife followed up, asking if he knew why it was only 10 years, and he snidely replied, "What, you need more?" He then added, "How do I know? You'd have to call corporate, I don't make them". The way this came out too was so rude sounding. That surprised us...my wife and I looked at each other like "what was that" lol From there I said something along the lines of: "I'm getting some bad vibes here, so I think we're going to leave now. We came in ready to possibly buy this Cameo, just had a few questions, but apparently you're not interested in selling it. So, we started to walk out and I said "Have a good night"....He quickly replied..."Sensitive, huh?" LOL I laughed in disbelief and was about to turn around to respond but my wife stopped me. I have to say...I'm SO glad we visited this store, because it saved us from a long-term headache dealing with this dealer. We were literally prepared to spend the $18,500 cash tonight on this. But what this guy for some crazy reason doesn't understand is that for a family making an investment like this, they don't just look at the product, they look at the experience, as once you buy the tub, you will be tied to that that dealer. The relationship matters more than the hot tub, since they perform the service for next 10x or more years. Here's my FREE advice to the Owner/Management of Sundance Spas in Amherst NH. If this gentleman is a salesman...fire him...he is going to sink your business. If this gentleman is the owner...get into a non-cusomer service business, because you are not cut out for this. If you are the owner and do want some real advice, here it is: Start by developing a customer-first culture. Greet your customers with a smile. Introduce yourself. Shake their hands. Ask how you can help them and provide thoughtful answers to their questions. This is basic customer experience. When you show genuine care for your customers, your business will thrive naturally. People will be so impressed with your service that they'll leave glowing reviews without being asked. In the hot tub industry, it's not just about the product--it's about building relationships that span generations. To potential customers: do yourself a favor and shop elsewhere. Imagine having to deal with someone like this regarding a warranty?....lol no thanks.

    Don't be fooled by the 5-star review from Nathan S. He is a salesman at the Sundance Merrimack…read morestore and possibly the rudest, most condescending person I have ever had the misfortune of dealing with. Trust the other 1-star reviews from real customers, they are spot on. Go somewhere else for your hot tub - anywhere else.

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    Patio and Flame - outdoorfurniture - Updated May 2026

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