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    Ashley Store

    2.4 (1k reviews)
    Open 11:00 am - 8:00 pm

    Ashley Store Photos

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    Recommended Reviews - Ashley Store

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    Reviews With Photos

    Corner ripped within 3 months
    Stephany M.

    I remember a year ago walking into the store looking for a new couch for our family. As I sit on this couch a year later, I am sad and disappointed. The corner stitching had stated to unravel and the cushions don't seem very firm anymore. Their quality has gone down dramatically while their pricing hasn't. The store was very clean and their staff is nice. (They all are trying to make a sale since they get commission.) Not sure that I'd spend the money here anymore. Not worth it

    Willie L.

    This store was bright with lots of furniture displayed. Got to try out many of the sofa but didn't find anything we liked. No sales staff approached us so we got to walk in and out of the place. They had some sales promotions going but since we didn't find anything we were interested we didn't inquire about the sales promotions

    Broken mirror
    Nasim V.

    Updated review. Following a negative delivery and return experience in early June, the store manager, Jessica, assisted with a replacement order via threshold delivery (direct, not using FedEx or UPS). I recieved my new floor mirror in one piece and am very pleased with the product. There is one scratch on the side of the frame, but it's not too obvious. The item was packaged well and their delivery drivers took care with handling it, so the outer box was also in good condition upon arrival... unlike the last one (pictured) that was torn and punctured. Overall, I'm happy with my purchase. In the end, the store manager was helpful in getting it all sorted out.

    Fail measurement for the mattress by the expert they sent. They are denying my claim.
    Vision R.

    Well this is a long story. I wanted to give Ashely's opportunity to correct their problem, but they reported falsely what their expert opinion was. I bought a new mattress in March. Spent a ton of money with them in the past. At the same store. Had issues getting this mattress even delivered with days off and continued issues. Then months alter the mattress starts to dip and fail. I called their warranty dept. they asked for pictures and lifting the mattress to get pics of the tags. Get a ruler and don't push down. I mean really why don't I just make the damn thing for them. They were impossible. After sending out an "expert" to measure the mattress. The guy was super nice and said yeah it's failed. He even warned me of what to do. Not to wait. To go directly to the store. And customer service said no. I have to wait for their response. After a few very frustrating days of texting back and forth with their warranty team. They Denied my claim. Then forwarded false info to the BBB pictures of the side of the bed that's not slept on. That didn't say "fail". But we have the pics. We always have two witnesses to the expert saying the mattress failed. So after years supporting them. No longer. Hopefully we will move forward with a proper claim. See if the judge sees their corruption. W would not buy a mattress from this company. Or sealy hybrid mattress.

    Juan G.

    Customer service: Excellent, very chill atmosphere. Sales personnel lets you walk around without hovering over your shoulder pressing on you buying something. Store: Clean and very well organized. Good lighting, and a decent amount of choices between sofas, beds, decorations, dining tables, etc. Prices: Seemed overpriced (Maybe it's just me,) seemed higher than Jerome's and higher than Living Spaces. Product: The quality of their products seems lower than that of Living Spaces products. Lower quality of leather, and fabrics. When it comes to Ashley's and Jerome's product quality, it seemed and felt the same. But maybe it's just me!

    $1500 table arrived damaged.

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    Ask the Community - Ashley Store

    What's the direct store phone number? Been on hold for 2 hours! I'm out of town, otherwise I'd drive there.

    This store has terrible customer service. We had a similar experience. They are only interested in selling and making commissions, not in helping customers. Their store employees pretend to be so nice and friendly when they know you're about to make… Read more

    Has anyone ever compared prices between the store and their website? I was just there and didn't buy anything, thank god. Their in store prices are generally 40% more than their list price on the web.

    In store is much more. Check online, they price match their own!

    View All 3 Questions

    Review Highlights - Ashley Store

    I give 5 stars and highly recommend Brad and the store for your furniture needs!

    Mentioned in 12 reviews

    Read more highlights

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    Sit 'n Sleep

    Sit 'n Sleep

    4.3(521 reviews)
    0.6 mi
    $$

    Karl Zoellick was the BEST sleep consultant, he was very patient with my 85 year old mother. He…read moretook his time, explained all the choice she had, broke down instructions different beds, gave payment and finance options.. wrote everything down for her and we never felt pressure from him.. Thank you Karl and Sit N Sleep for being so great

    Truly a customer service failure and an opportunity for management to not only make things right…read morebut to earn business from the situation. Not only did I not receive the opportunity to speak without being interrupted less only after I start recording a conversation, the entire conversation kept pivoting to benefit the location by having me go through warranty on a mattress that should've never been sold. Or at least should have been disclosed or at least should have been handled when they first were made aware of the problem. Once the location found that their mattresses had fiberglass in it, that the 14 inch mattress was actually only 12 inches with a 2 inch topper around the mattress That I could've just purchased my own topper and would've been seen what was going on with the mattress and the fiberglass and would've not purchased it. $1000 later having been spent on this mattress and not discovering the issues aside from it being a hot mattress but that there was fiberglass in it once the Mattress protector failed. Then upon trying to wash the mattress discovering that it had a topper of 2 inches! So I didn't even get a large mattress that I paid for I got 2 inches in a topper that was hot and I had to take off in order to wash it! At that time I could have called warranty and had them do it but then I would not have been made aware that there was fiberglass! So we were laying on top of fiberglass which is like an like hair and the manager has the audacity to tell me well when it's in it's solid form. Which I'm horrified was the response. In addition, when I requested a refund he stated it's been too long well it was just made known to me that this was fiberglass that I had sat on my dog had sat on and licked and my movers had gotten all over them! I currently am still sleeping on this mattress without the topper on it because it's hot and I have the protector over it and without having several layers of sheets you still get the little hairs that come through. At this point you would think that the manager would say let's bring it back and give you a store credit for a new mattress. He even stated that the mattress materials or the specific mattress that was very popular is no longer being sold. Wonder why?! So after several phone calls and being forwarded to warranty which makes no sense that I would have to go through warranty when it's not a defective item but it's an item that was not disclosed as having any issue. Or that the topper was not part of the mattress! So not only that I feel that I was being taken advantage of at the location, which led me to go with a different mattress and return the base. Especially after they told me that the base would be something that I could move by myself and it was not it was way too heavy. Now I have to deal with this Five years later when I find that the mattress isn't what it was supposed to be that I paid. So unfortunately for the sales people here that could be honest, I would not recommend this location. The manager was definitely not somebody that I would want to speak with again. He was argumentative, condescending, interruptive and was only remotely willing to do anything after I started recording the conversation. He even went as far as to say that nobody is going to care if I post this to let people know about the location that nobody is going to see it. So let's make sure that everybody sees it and that nobody will ever give their business to this location until they start doing business better. I will be contacting corporate and I might even reach out to the legal department based upon the conversation and the lack of capability to remedy the situation amicably.

    Photos
    Sit 'n Sleep
    Sit 'n Sleep
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    Custom Comfort Mattress - Memorial Day Savings
50% OFF The New Limited Edition Hollis Mattress.
Save an additional $100 OFF by scheduling your mattress fitting.

    Custom Comfort Mattress

    4.5(200 reviews)
    1.7 mi
    $$$
    Family-owned & operated
    Budget friendly

    We have been customers for a while and recommend several people to them. We recently ordered two…read morenew toppers of different levels of firmness. One was as ordered, but the other was too firm and not usable. The recommendation in the store was that they add some filling to it. It came back firmer than before and about two inches higher than the other; we were not very happy. Then Michael Romo took over and totally changed our experience. He came to our house, assessed the situation and agreed that this topper was not right. He was friendly, knowledgeable and had a "can do" attitude. A new one was delivered in less than a week and is as promised. He also demonstrated several capabilities of the adjustable frame that we were not aware of. The bottom line is that the product is good and that Michael is outstanding; he represents the company very well. Thanks, again Michael.

    Terrific experience in the store! Great service, easy selection and quick delivery!…read moreModerate pricing that is worth the products!

    Photos
    Custom Comfort Mattress - The Reserve Collection: Indulge in the height of luxury. Customizable, premium, and made with the finest natural and organic ...

    The Reserve Collection: Indulge in the height of luxury. Customizable, premium, and made with the finest natural and organic ...

    Custom Comfort Mattress - The Heritage Collection: With breathable natural materials and double-sided durability, the traditionally  crafted Heritage C...

    The Heritage Collection: With breathable natural materials and double-sided durability, the traditionally crafted Heritage C...

    Custom Comfort Mattress - The Select Collection: Classic comfort meets exceptional value. Enjoy contouring support, lasting durability, and the perfect...

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    The Select Collection: Classic comfort meets exceptional value. Enjoy contouring support, lasting durability, and the perfect...

    Ashley Store - furniture - Updated May 2026

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