Worst possible experience from this store. Delivered a wrong furniture, charged again to correct their own mistake, didn't give a delivery date and now delivery months the away. I am left with wrong furniture at home and they are not willing to even return the item. Avoid Store manager (David), Saleswomen (Evelyn) . They just lie about almost everything. Kinda force you to take insurance. No customer service and once you make a payment they won't talk to you nicely, won't take your calls. I am going to file an official complaint against this store and recommend everyone to avoid this store at any cost. read more

Evelyn was super helpful! She ordered our furniture and made sure we got the best price possible. Also the delivery was so quick and easy, thank you Christian! After having a terrible experience at living spaces, Ashley furniture was a breeze! read more

We went to Ashely home to purchased a new piece of bedroom furniture. We had been searching for a while and decided on Ashley to check out their latest items. We found a beautiful new piece for our bedroom for a great deal! But more than the item, I have to take a minute to write a review of our rep, Adrian M. He was amazing you guys!! He was so helpful and couldn't be more personable! From when we stepped foot inside the store, he warmly greeted us and proceeded to explain all the deals and special collections that were happening. He was very knowledgeable of the details on each item we were inquiring down to the texture and color of the fabrics and wood. The whole time he made us feel so welcome, comfortable and excited to be there (even though we were one of the last customers of the night!) he was very patient with us -we never felt rushed and he made us feel like we were the only customers in the store that night. Even the check out process was short and painless- he explained everything down to the all those "misc" fees. His personality, honesty and knowledge made it an absolute joy to shop there. If you are looking for pretty furniture and want to enjoy the shopping experience with some laughs ask for Adrian M! read more

Unfortunately, i had a pretty bad experience with this store. We ordered bedroom furniture in November of 2021. Pretty much every couple of weeks we would get a date set for delivery, it would be delayed. Long story short, it took more than 6 months for our furniture to arrive. We needed to have our furniture delivered by a certain time due to other events that were upcoming. Once the furniture did arrive, we received a nightstand damaged. We were told we would receive it within a couple of days, and it never came, nor did we ever get follow up on the new delivery date. When i called to follow up on the new delivery date, there was nothing even recorded for delivery of a new nightstand. All this aside, i called to complain and received a "claim number." I was told i would get a call in a couple of days to receive a discount for the delayed 6 month delivery date of the bedroom furniture and to this day (three months later), i have received no follow up. In addition, getting a hold of an actual representative has been impossible. There is always a "higher than usual call volume." I can wait on hold for up to 30 minutes without getting a hold of anyone. I have done this multiple times and still cannot get a hold of anyone. When i was actually able to get a hold of someone via the virtual chat help, i was again promised a call within 72 hours and again, no one followed up. I found out that no notes were even recorded on the claim, so i had to file it all over again. The amount of time it has taken to continually follow up with this store and get what we payed for is unacceptable and we will not be shopping here again. read more

Came in looking for a new dining set and was helped by Evelyn and Sales manager Karen who were personable and were able to help me get a great price on my table. Can't wait for it to arrive read more

We had a very good experience with the manager Ken at the Colma store. We went in with an issue and he handled it with ease. We ended up with the exact couch we wanted and the delivery was quick and seamless. I want to thank Ken for his professionalism and for taking the time to help us even during a very busy day. Thanks Ken !! read more

Horrible Customer Service: it's been three months for our order to be completed and it's Just get holes placed and handles for a tv console and we also can't return it. The Worker was talking about regional management and what they said was false, so there's a huge disconnect between stores as well as it seems nobody knows what's going on. Do not buy furniture from any Ashley stores unless you want a headache and incomplete orders. read more

I really wish I had just gone to Ikea instead to purchase my furniture. I am trying to stay composed while writing this message, as I had just got off the phone with them for about the 10th time to try and get my furniture serviced. I ordered furniture during the pandemic, and I understand that employees get sick and that could cause a delay in shipping. So my review isn't about timeliness (Although we did get our delivery delayed 4 times - I am not being dramatic, they called us 4 times to tell us it was going to be delayed) but the review is for customer service and being professional. I'm assuming all the staff is working off commission so to start, they are trying to push you to buy as much as you can. We opted in to a full set of couches along with an end table and coffee table and even added the warranty. The person who helped us was happy, and in return, we had hoped that if anything goes wrong, they would be able to help us. We were completely wrong there. I go back to the store to try and set up an appointment with the technician. Our tables came scratched and the recliner had been dropped by the delivery people so the arm was loose and dangling. We saw the person who had helped us prior and gave a friendly "hey! how's it going?" They acknowledged us and knew who we were, they said hi back and asked how the delivery was. We honestly said we weren't too happy and that was the reason why we came back...and they started to walk away. WALK, AWAY I kid you not. It was like from prior customer experiences that they knew it wasn't going to end well, so they walked away and hid in the back. 1st red flag. 2nd, I waited in the waiting area and the person at the table was free. Another salesperson came up to me asking if I needed help. Just when I thought things could turn around, when I mentioned that I needed help with a messed up delivery, he told me to just continue waiting where I was waiting and instead of grabbing someone to help me, like a shark, he went on to finding his next victim to make a sales pitch to. 2nd red flag. I can go on about how I got to my 3rd and 4th, 6th, maybe 9th red flag, but I just don't have the time and energy to really type out why I am so unhappy with Ashley Home Furniture. I SELDOM write reviews, let alone bad ones because I don't want to tarnish a business due to one bad experience. Give me 10 bad experiences back to back to back and I might as well type out a novel as to why you should not shop here. Oh, after waiting for a full hour on the phone to get the recliner fixed, they hung up on me, and another ordered the wrong part and forced me to call back again to get the part ordered and a technician scheduled to come back to fix the furniture. It's just not professional at all and very sloppy and unorganized. One good thing about this location? The butt loads of free parking out front. That is how I justify that 1 star since yelp won't give me the option to put 0. read more

So happy with Evelyn very good service. Help me to find what I need and good price. Thank you a lot.

absolutely run away from this place! if you want to run the risk of buying something, and then finding the items defective and then told they do not accept returns, spend your money here! evelyn told us we had 30 days to return in case we changed our mind. now im stuck wth defective furniture and they wont accept the return! the manager is disrespectful and right out rude! do not do not do not buy ashley because they dont have a return policy! run run run! never buying anything with these people ever again!!! read more

STAY AWAY FROM THIS STORE!!! Was particularly came for LEATHER sleeping sofa! A Leather! If I need cheap made fiber sofa I wold not come to a company like this. They ruined my first furniture experience. The salesman name Evelyn was nice but no knowledge abt products just had me looked at the screen to choose my product. I ended up bought one from them even was just no different then online shopping when I went to their showroom to see& feel the materials. I waited for a month and a half, later on when the delivery date approached up DAVID( manger) called me and said it was discounted!! WTH! Months before you have no idea u selling discounted products? Make it short. I ended up looked at pic chose another. It came yesterday , due to brutal delivery, my sofa got screwed, have serval openings( will attach pics) my neighbor's door also got hit, so brutal delivery, they hit/ pushed/kicked into my house. Use a knife opened up the wrapping ( sofa got a cutter opening) I called the DAVID again. No solution ,only can go through find me a Technician to come to my house to fix no return no mercy empathy! Additionally I bought a five years warranty $130 , DAvid told me I can not call them by myself, only they can contact them ( save yourself $) . From the opening surface that sofa that I got is not real leather, is sth call PVC artificial material. PPL I warm you ! S T A Y A W A Y!!! They don't help you after they got your payment! NEVER come to this store! Terrible experience. read more

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I accompanied my sister to buy a new bedroom set this evening and I ended up purchasing my own set...funny thing is, I didn't even need a new bedroom set! Not only were the holiday deals to good to pass up, but our sales associate, Aleim Alavez was fantastic. He was knowledgeable about products, pricing and financing. He wasn't pushy and was just an all around honest guy to do business with. My sister had browsed the store the other day and Aleim was the one to help her. Today when we walked in she told me that we would only work with him. He was with other customers but we were more than willing to wait for him. I'm glad we did!! read more

I was in the market for a new bedroom set and saw a few on the Ashley Home Store website. I decided to make a visit to the store to see if there were any floor models I could see in person. Never in my life have I been stalked, hassled, and darn near harassed while shopping. The salesman (wish I knew his name) followed me like a hawk! When I told him I was looking, he proceeded to interrogate me if I purchased a mattress. Which, I already did from Macy's, where I wasn't hounded to buy something. He continued to go on and on about the savings I could potentially make if I cancelled my order and reordered with him. Maybe I wasn't clear enough when I said I was shopping for a bedroom set, so I reminded him AGAIN what I was there for. He decided it would be a good idea to follow me around the store and specifically point out which bed he had at home! LMAO, IDGAF which bed you have at home! It was at that point where I had enough and needed to leave. I told him I would keep looking and check online again, which upset him and he said I would save more money ordering from him and then he stormed off and out of the store. In the words of Julia Roberts I'm Pretty Woman, "You work on commission, right? BIG MISTAKE, BIG, HUGE! I have to go shopping now!" read more

I went to the store to look at dining room tables and found one I liked. It was a farmhouse style slatted counter height table (Marsilona). I decided to wait for a sale and was told I could order online since I lived pretty far from the store. I purchased the table and matching chairs online along with the warranty when it went on sale. After 6 months the table began to delaminate where the condensation from glasses ran Into the cracks. It was awfull and one whole slat peeled off. I contacted Ashley and they put it off on the company I purchased the extended warranty through. The company I purchased the warrenty through put it off on Ashley.I had to host Christmas and Thanksgiving with a messed up table. Finally after months of arguing Ashley replaced the table as it was under the 1 year manufacturer warranty. It has been about a year after the replacement table and the new table is doing the exact same thing In the exact same spots. since it has been over a year the manufacturer warranty has expired so I had to file a claim through the company I had bought the extended warranty through. I reached out to file the claim and it was denied. when I called the company they said that the receipt they received from Ashley was unclear and they could not determine if the warranty applied to the table. I was instructed to reach out to Ashley and request an itemized receipt. when I contacted Ashley I was informed I did not have insurance on the table and I only had coverage for the 10 chairs purchased with the table. (How does that even happen?) I asked to speak to a supervisor and was told they there was nothing they could do for me. I just think it is ridiculous that there is clearly a manufacturer defect in the table and they can not back the quality of there products. I also think it is absolutely rediculous that they are claiming only the chairs are covered under the extended warrant. I will NOT EVER purchase any thing else from Ashly considering they are not willing to help their consumers. I am now stuck with chairs I need to find a matching table for or purchase a new set out right. read more

Ashley Store - This is the start of the laminate slat separating from the solid wood underneath - Furniture Stores Near Me - Colma, California

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I purchased a bed and dresser. I was extremely excited about my new set. I bought it in November 2020. It was delivered on 1/2/21. While it was being assembled, my boyfriend noticed a crack on the headboard the delivery guy said he would a claim so someone could come to look at it or I could ask for a replacement. Since I kept finding more cracks and chipped paint I decided I would ask for a replacement when the tech got to my home. Long story short, 2 techs later and much more damaged pieces found. I went to the store to talk to the manager he was not helpful at all. Explain the middle legs of the bed are loose when I move my bed to clean the floor it go out of place. David the manager giggled and told me not to move my bed. I showed him all the pictures. I told him I wanted a replacement bed and dresser. He then asked me to email an associate. That was on 2/15, Ashley left a message saying that wanted to send a "senior tech" to fix my bed after I had told the manager I don't want repairs I want a new bed. What I was sent was not a $2000 furniture. It is 3/10 I still haven't heard anything from the manager. Terrible customer service. Don't waste ur time or money. All you will get is a headache and little to no help. read more

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Never did I think, I would have so many issues with this company. I purchased a bedroom set with a mattress. My mattress feels like rock, giving me the worst back pain ever. I haven't enjoyed one single night of sleep on my brand new bed. Also, the guys that assembled the furniture broke one of the drawers in the dresser and didn't say a thing until I noticed the drawers not leveled correctly. Another dresser has a chip on it. I called multiple times and all they do is sending someone to waste your time staying at home for that window period to just come and leave and you'll get an email of "sorry can't do nothing about your issue" will not be buying a single thing from them again. read more

This review is based on the quality of Ashley's management and delivery service or in my case disservice. The sales experience was ok as the sales person was friendly and pretty straight forward. I purchased a mattress and it was arranged that Ashley would pick up the old one in swap. The day of delivery came and the the delivery guy said he could not pick up my old one because "there was no space." Okkayyy... I needed a new mattress to sleep on, hence the purchase so I agreed when he said he would speak to his manager to reschedule a pick up. Long story short, after about a week and a half of going back with admin assistant of the store, the actual warehouse dispatch and arguing with the next delivery crew- they did not pick up my mattress at all and I was advised to call the garbage collection department of my city because they refused to work with me anymore. I understand the whole policy of a wet mattress but it wasn't my fault that I kept having to pull in and pull out a mattress for pick up for something they were supposed to pick up in the first place. Of course, it rained and it got wet. I pretty livid when the crew said they could not/ would not help me. Ultimately, I spoke to dispatch on my phone and they purposefully avoided my call. I know this...I called via my son's phone and I got an answer right away. Being heated, I lashed out and I was called a "crazy lady" by one of their staff members. I ended up calling a hauling company and paid them to take my old mattress. Fortunately, they were quick. After the episode, I called corporate to make a complaint- to which I have not been contacted. The second time I called to follow up, the customer service lady was condescending and didn't help at all. Also, I went to back to Ashley of Colma to speak with the General Manager, David. What a waste of time and effort. You would think that after so many calls to the store, corporate "supposedly emailing" him about my issue he seemed completely unfamiliar and rather unsympathetic. He also was condescending and offered no type of compensation. His apology was rather bland as well. I cannot in good faith recommend anyone make a purchase here. Seems like after they have your money, a decent follow through with customer service is unavailable if not just rude. Go somewhere where you know your experience with the store does not stop after you give them your money. read more

If I could give this place a negative star I would! The "manager David" doesn't hold his end of the bargain not o mention how completely rude and unprofessional he is. Payed (5 year warranty) and promised anything would be covered ANYTHING and it states on the papers they wrote up themselves. Including manufacturing flaw and delivery flaw and none of it was cover a complete scam the delivery folks complained so much to do as promised and the warehouse did an absolute horrible job! And now they want to say that they don't cover any of it!! Horrible!! A father was hurt because the bed SPLIT in half in the middle of the night and it only been with us for 5months. The screws were less than a inch long for a cal-king bed, when we brought it to David's attention his response was... "I wish I could help everyone on this world but I can't. There are many people dying because of COVID-19, it common sense if my father fell off the bed and hurt his back because the bed fell apart I told help him moved the bed some place else" he said far beyond this but common! How unprofessional. Scam!!!!!! The company it's self it such a scam!!! read more

I came here to look for extension dining tables. Didn't find what I wanted. Their signs don't clearly list the dimensions to show tables in unextended and extended sizes so you need a tape measure to figure it out or have the sales person help. The lady helping us didn't really seem to know how to measure properly and I had to correct her on where to measure, otherwise she would tell us the wrong size. Come on, it's not rocket science. When we were done, she said the San Mateo store has more options. I asked here where the store is located. She had no idea. I later learned there is no San Mateo store but there's a San Francisco store. Their website store locator is disfunctional as well (told me there are no stores within 50 miles of Daly City) so all of this store searching was a pain in the ass. read more

The staff was super friendly and helpful, especially Evelyn, who helped us with our purchase. She offered help when necessary and let us plenty of time to browse on our own. The whole staff was wearing masks, respecting distances and hand sanitizer was available. read more

WORST SERVICE EVER! The manger of this location is severely rude! He got upset at me when I mentioned the prices online were much cheaper, and he had to price match. Sorry I'm not paying $700 more. When I could just order online. I asked if I could use Ashley's gift cards I got from a previous Ashley's purchase. and he yelled at me "Absolutely NOT! NO! NO! NO! I was like why are you yelling over a simple question? At this point I cancelled the order! I cancelled the 5 pcs of furniture including a mattress! And walked out. Managers are meant to help their customers especially if they're there ready to pay for what they want! Not try to squeeze out of every penny to they could. I will never go back 20x prefer just ordering online, and save myself the hassle, and rudeness for no reason! read more

I visited this store location on 4-24-2021and what a mistake. I usually go to the Bayshore location and the store closed down. My daughter was looking for a bedroom set and I suggested Colma location since I had great experienced at the other location. Met with Chantal, we showed her the bedroom set we saw online but was not yet available in the store, picked out a second bedroom set both will not be available for delivery until June. I asked her to show us some bedroom set similar to what we picked. Chantal, who was polite was explaining pricing etc to us when a man called her over and told her another customer had a question, she said I have to go to answer the customer I said wait, WHO IS THAT RUDE MAN, his name is KEN, you are helping a customer and he had the nerves to tell her to leave us and go an answer a question. He is a manager why he didn't answer the question. Without even saying excuse me? I complained to the manager David A., We left and went to Living Spaces, 20 minutes away was greeted and treated with respect. I was so mad that I went back told Chantal, thank you and the manager I showed him the sales receipt $1,000.00 bedroom set. the store missed out on. The color of money is green and I asked him did he talk to Ken of course not. Don't waste your time at the Colma location . I will NEVER go back. . , . read more

Worse mistake buying from the store. Sales person told me it was better to buy from store instead of online. I take partial blame for the ordering the wrong item. I was excited about having a recliner and just waited forit to be delivered. I thought I could return it but was told I couldn't only way I could was if I refused the product. Online it says I have 3 days to return if I want . I guess to try out as well. I'm never buying anything from the store again. I will try it out in store but buy online from now on. Not listening to the sales people anymore here. read more

Horrible franchise. We bought a power recliner and upon delivery the footrest was bent. It took 3 weeks for a technician to come out. Our chair won't close. He was here 10 mins and said he has to order a part. So now who knows how long it's going to take. The furniture is cheap and if you have issues the franchise owner pushes it off on the manufacture. And the manufacturer sends you back to the franchise owner. This is not a good business practice and I will never shop here again. read more

Not sure how this business still open. They have the worse service I ever seen Colma store never answers the phone. I bought sofa from them with warranty and it took 6 Month to get it fixed after many calls and worse experience. read more

A store full of meaningless promises of a set up refund after waiting five months for a simple bedroom set. Was told as soon as order was delivered a $200 refund would be applied to my charge card which never happened. When you call to inquire they claim to be unaware of this and they have a need to research it with a call back which never happens. I never seen a store with so many one star reviews and the two good one must have come from a store employee. Don't forget to get the BBB involved. This store has a 1.2 rating so you can imagine how many complaints were received by them. Don't bother writing to their corporate offices because they don't give a damn as well. You won't even get a reply of concern to help a bad deal get better. All that matters is don't do business with them and be sure to let everyone you know made aware of this poor useless business in Myrtle Beach SC. PS: If your STUPID enough to buy from them after reading all these negative reviews, be sure NEVER to pay cash. Use a form of payment you can stop if you get the usual runaround on delivery, quality, service set up fee's. Most of all don't fall for the covid crap excuse. Its getting old. read more

If I could I would give this specific Ashley's home furniture ZERO STARS. Their customer service is terrible, David who is the store manager is useless at his job. Once say I came in to Ashley's furniture store looking for a recliner for my mother. I picked out a POWERED recliner only to get a MANUAL one delivered to my home. Sarah the "sales manager" claimed that she knew what she was doing and seemed enthusiastic to sell the recliner to me. I assumed she knew what she was doing because I showed her which exact powered recliner I wanted and who better than to make that purchase than the sales manager of the store. Fast forward, I get the manual recliner sent to my home. I go to the store and that's where I met David for the first time. I explained the situation and he had a blank stare on his face as if nothing wrong had happened, so then he "fixes" my issue. He arranged a date for my powered recliner to be sent over and I asked him if I needed a receipt, he nodded and he said I was good to go. I was calm and went about to my business that day, happy that Ashley's was going to swap the manual recliner for the powered one. The day before the powered recliner was going to be delivered, I did not receive a text confirmation regarding what time the recliner was going to be delivered. This was pretty odd to me and I had a huge feeling that the powered recliner was not going to arrive on the day David had told me it was going to arrive. The day comes and nothing, no powered recliner. At this point I had been waiting for awhile for my power recliner to arrive. I called Ashely's main line and they transferred me over the the Ashley's store in Colma, where I spoke with a representative and she told me that the powered recliner was not going to be delivered the day David told me it was going to be delivered. I went to the store to to see what was going on with my powered recliner. I am not exaggerating when I tell you David was useless in helping me out. I no longer wanted the recliner since they took more than 2 weeks a for my powered recliner to be delivered. I was upset that David provided me false information as to when the recliner was going to arrive. I demanded a refund and David did not want to refund me my money back what so ever. He was staring at the computer screen for the longest and was not even updating me on what he was doing on his end. I am pretty sure that he does not know how to work Ashley's system because he charged me again just to put in the new powered recliner order that he NEVER DID IN THE FIRST PLACE. I was beyond irate. I'm not going to lie, I did make a scene in the store but what was only because David was making things worse. David also promised to call (before coming to the store I did call the evening before) and explain what was going on which he never did either. David is the worst store manager I have ever encountered in my life. Please do yourself a favor and stay away from this Ashley's home furniture store in Colma. It is absolute TRASH. David does not care about the customer what so ever.The only thing he knows how to do is apologize 50 times while having a boring and unamused look on his face. read more

Great service, Evelyn was awesome!! Can't wait to get our beautiful new furniture! I had a unique situation and everyone there bent over backwards to make sure I got what I was looking for. Highly recommend Ashley Home Store Colma. read more

I am very disappointed in this store. Won't recommend this to anyone. Won't go back to this store ever again. We purchase furnitures from this store. At first I was impress cause delivery of my recliners were fast. Then here comes the promise date of my dinning tables, chairs and side table. Called me in advance and was told items are in back order and push delivery 3 weeks. Spoke with store manager and assured me that my items will be delivered July 21. He even ask me to choose the day. I work 6 days a week and the day off that I have which is a Monday, they don't deliver. I was told it's inventory day and no one does delivery that day. Here comes again the promise date. Friday got a call from one of their representative that Tuesday July 21 they are going to deliver. I even got a text message that delivery is coming. But, there was no time estimate. So, I called work that I can't come. Called customer service on the day promise to get an ETA if the delivery. I found out that there's NO delivery coming. Called customer service again and was lucky enough I spoke with Cody who called me Friday that delivery is coming. He was surprised when he open our account that it was cancelled and notes he put was deleted. Cody was very apologetic and he scheduled my delivery for July 22. He even called me twice and confirmed that it's coming and gave me a time. Waited and waited and called customer service and found out NO delivery is coming. I didn't work for 2 days because of Ashley's promises. NO DELIVERY CAME. Not even a notice to inform us what's goin on. They just made us wait and wait. Also the manager of Colma store is very rude. He even told me to find a way to be at home to accept the delivery. So I did my part not going to work but they did not fulfill their promise. read more

This store and their employees will give you the run around!! Completely unprofessional and will try to get over on you. I called the store to set up a return on furniture I had delivered that day. They tried to tell me that pretty much all sales are final with the exception of if it was damaged. I stated that we were never told this and this is not stated anywhere on their invoice and terms and conditions. I'm on day 3 of trying to talk to the store manager. When I called the 1st day they said they would send an email to the store manager and have him call me. The next evening when I still hadn't heard from him I called again. I asked to speak to him and was put on hold only to have them come back and say he's busy with customers. They said they show no record of anyone sending him an email. So I asked her to send one again and asked if she could asked him to call me back. She said she's only allowed to do it through email to him and can't just go to him with this issue. Here we are day 3 and still no call. read more

We had a very good experience working with Chantel.. believe me we put this lady through hours of questions and she never once pressured us to make a decision- we did end up ordering from her although I must say her manager has very little management skills - Ken definitely needs to learn his employees are the reason he has customers read more

Don't buy from here. my couch lasted 2 years they sent out a tech to fix the supports. The fix lasted 3 weeks and I'm back to a broken couch. They said there's nothing they can do. $1800 sectional and the back support broke just sitting on it .. and I'm 191lbs so a couch should support me. They do not stand by there products or warranty read more

I bought a Power Rocker chair in September, supposed to be delivered 10/22 but rescheduled for November 4. Even though it was supposed to have a battery backup, there wasn't one. You don't want to be in the inclined position when the power goes out! I went to the store today, November 19, and talked to Sales Manager Kourosh Sayyah. He went looking all over the store for similar chairs until he found a backup unit which he gave to me! Great customer service from Mr. Sayyah! read more

Worst customer service. Usually a lot of places have the customer is always right policy but apparently not here. Ordered a couch in store and the woman ended up ordering the wrong one and literally blamed it on me and said she just ordered what I asked for. We went on about it for about 10 min and all she did was blame it on me. Ended up telling her that if there was no way of changing that order than I'd rather ask for a full refund and gave me attitude and told me that I'd have to wait a full week for a refund and walked away. Also, one of the store managers has to stop smoking lol he reeks of cigarettes, smelled it right thru my mask. read more

Came in today to find some couches I saw online. As soon as we arrived Evelyn greeted us and after we looked around and found the one we wanted she came over right away and assisted us! She was very friendly and knowledgeable and got us the best price for our sofa set! We will definitely refer anyone going to Ashley HomeStore to go work with Evelyn! read more

This is my family's favorite furniture store and we are all very picky. They always treat us with respect and like VIPs every time. They greet us with smiles at the door and they are very honest about their recommendations. They have never steered us wrong. 10/10 would recommend read more

READ IT ALL BELOW!! THERE ARE NO RETURN AND REFUND IN ANY SITUATION INCLUDING BROKEN ITEMS!!! This complain is for the sales manager (a Latino guy), general manager (an Africian American guy) and the sale representative David (an Asian guy) at Ashley Furniture at Colma store. Story is this: My Order was place on 11/13/21 in store. They said the items are in back order. Ok, fine. Two and a half months later. I received my two table lamps on 1/30/22. They were dropped off at my front door from a warehouse by three delivery guys without wearing masks. I refused them to come inside my house. Same night I opened the boxes and found out both lights are damaged. Called customer service on 1/31/22. Got a case# on the phone. They said someone will contact me in 48 hours for scheduling a pickup for my broken lamp return but never received an email or call back. 5 days later 2/4/22 I called again and now they told me to bring them to the store and I can get the refund from the store. I was told by the rep on the phone that my request of return still good because I reported it to them within 72 hours per purchase agreement. I brought the broken lights into the store. The sales and the general manager refused to give me a refund because they said they sent me a replacement which I never agreed with and I passed the 72 hours window. I filed a complain with their district manager and hopefully I will get a respond to get my refund back. Now you see that the ppl in the store will make up lots of b.s. excuses to void your return and refund. The salesperson named David who was acted very nice at the first begin when I walked in and purchase my furniture back in November 2021. Today he ignored me totally throughout the whole time I was in the store even though he was just walk around. He realized that I came back today for return stuff because I was holding two boxes with me. He saw me and walk passed by me but never offer to help me for the refund process. Not even saying a "hi". Now you can tell he just care about the sales. His friendliness was all acted. He didn't care about the customers after the sales are done. Tried to avoid eyes contact with me. My tips to you are: 1. Shop and purchase at other furniture stores and use Ashley as a place just to have a feel of the furniture only. 2. If you have to buy it from Ashley, BUY IT ONLINE ONLY. You will never be able to get your refund no matter what if you purchase in store plus you get a MUCH CHEAPER price online. 3. Always use credit card so that you can file a credit card dispute if they refuse to give you a refund. 4. Chose the "purchase and sales" option on the phone if you want to reach someone in store right away. You will be on hold on the phone forever with no one pick up the phone because they just care about the sales phone calls. 5. Fully trust the bad reviews about Ashley Furniture in Colma because they are all REAL. Conclusion: This little $224.98 plus taxes lamps totally ruined the business reputation and I think this money real worth it to teach me a lesson about how a shady and scamming sales store looks like in real life. I really hope the team in Ashley Furniture in Colma will be able to see this. Oh well, they will not feel shame anyway. read more

DO NOT UNDER ANY CIRCUMSTANCE USE ASHLEYS FURNITURE!! I bought a complete bedroom set from them on March 7, 2021 and did not get my completed set until May 2022. I got everything in pieces and didn't get my first piece of furniture until 2022. They have lied to me numerous times and made promises that were NOT kept. They changed the date of delivery atleast 8 times. The final straw was they promised to reimburse me for the delivery charge of my last 2 items (approx 300 dollars) and they even gave me this promise in writing (in an email) but after the furniture was delivered, they are completely going back on their word and not reimbursing me. I am seriously considering taking them to small claims court for this but, they give me so much anxiety even talking to them that I am not sure I am willing to do it. I wouldn't go to Ashley furniture if they gave me the items for free! They have no ethics, lie right to your face and are not good for their word. BUYER BEWARE!! Their entire operation is completely unprofesional! read more

I would never buy from Ashley again. The people who work at Ashley are great. I have no complaint with them. The problem is the corporation and their policies. I purchased a sofa and love seat in January of 2022. First, you can't get through to talk to a person if you have a problem. The phone tree is impossible. I was told I was number 136 in line. They finally offer you a call back. I had to call several times during this problem. One time, no one called me back. The major problem I had is that the sofa and love seat looked under stuffed . They didn't look like the floor models in the store. They looked deflated and wrinkled. I was told that there are no refunds. Fine, I was told someone would come and look at the sofa in my home. I had to wait for 6 weeks for someone to show up. He said he would send a replacement cover and someone one would come over and take the wrinkles out with a steam machine. A month and a half later, I still had not heard back from Ashley and I called again. This time another "technician" came out. He argued with me that the couches were up to the "industry standard" however we agreed that he would send me replacement covers and more stuffing so I could stuff the wrinkles out myself. The whole thing was frustrating. Also the "extended warranty" was forced on us no matter how hard we resisted. They kept coming up with a "deal" that was the same price that included the warranty. I do like the sofa however but I don't ever want to have to go through dealing with Ashley again. read more

Came In today again after a few months of purchasing a mattress. I really liked my experience the first time so I came back again to meet with James. I know this review is a 1 star review but 5 stars for JAMES- . ASK FOR HIM!! I was with him for about 20-30 minutes when I picked a TV stand and a chair to purchase. James was writing up the order of what I chose then suddenly I feel a cold chill. An associate by the name of Evelyn came up to me and asked me how everything was going! James walked away to grab something for my order. Politely I answered and all of the sudden she's trying to recommend and sell me other items. I've worked in sales retail and know this move. She was trying to steal me from James and it was NOT appreciated and SO obvious. I saw a review on here that describes Evelyn as "Bubbly! And so nice" yeah girl because she's playing you for a sale and is probably trying to sweep her co workers clients from up under them. I told her off in front of everybody and told her I knew exactly what she was doing and that she did not care to talk to me until she saw him writing up the order. I asked her "where were you the first 20 minutes I was here looking around?" She had no idea what to say and from the looks and laughs of her co workers watching the whole thing, I could tell this wasn't the first time she's done something like this. I'm just glad I could bring them a sliver of justice. BE CAREFUL OF EVELYN THE VULTURE. She's the face you would see under the definition of a "sleazy salesmen" read more