vivian originally we came to Ashley just to buy Sofa, but with her sales Talk and positive attitude towards customers we end up buying tempur pedic mattress and vivian help us to get a free adjustable base And pillow ., we love the way she assist us.. will definitely come back here to buy furniture and hope to see her here and assist us again.. thank you for all your help vivian.. read more

I just want to give a shout out to David at Ashley furniture in colma. He was really considerate very nice he met our needs he took his time to hear what we wanted what we liked he went on a computer and showed us different things that we might be interested in I just want to say thank you David you made our day we got everything we needed out of Ashley furniture and we'll be back to see you David. If you're shopping in coma at Ashley furniture ask for David he's the man. read more

Although the in store service was good, the followup service was terrible. All I needed was a simple replacement part for the couch, a part that can be simply mailed out. But no, have to go through customer service who "promised a follow up call" within 48 hours to no avail. 3 weeks later and multiple emails on my part, still provided no response. Don't be fooled by these people. Once the sale is made, your forgotten as a customer! read more

DO NOT WASTE YOUR TIME OR MONEY HERE. This review is particularly for customer service and the online ordering and delivery process. We waited 3 months for a new sofa with 2 delivery dates in the books (confirmed and all), both which ended with our order somehow being cancelled. The first time it happened in June, it was the day of the delivery, everything was confirmed the previous day and then no one showed up. We got mixed messages that our product never shipped to the warehouse, that only one piece made it, and/or that the product was damaged. So we waited another month which brings us to today... same thing, order was confirmed, delivery time was set, and again, no one showed up. After HOURS placed on hold waiting to talk to reps (I got transferred to 6 different reps btw), who were polite but completely clueless, I was finally able to speak to a supervisor just to tell us that our product is no longer manufactured. Why are you scheduling AND CONFIRMING delivery dates and times then if you don't even have our product?????? Thanks for wasting 3 months of our time by making us wait for a product you don't even carry. Even though we ordered it online and it clearly said IN STOCK. read more

They mentally play with you with unlimited lies! NEVER BUY FROM ASHLEY AND SPECIFICALLY THIS STORE! The whole store is a scam. I initially worked with David and Sahar and thought the problem is with them who lie easily but everybody from customer service, warehouse, store lie. Please don't get fooled with them. They are nice until they sell their garbage furniture to you, as soon as you walk out of the store you will start living in hell with their scam delivery system. Unfortunately, we bought 37 items from them in Nov and were promised to receive all of the items in one delivery, but after 7 times partial delivery we are still getting broken and damaged items. They literally ruined our whole life during these 3months. I spent more than 24h so far talking to them on the phone to fix the problem and every time I just got promises that never happened. They told me they returned my delivery fee already but it never happened. Please Never buy anything from them. You will not have a life if you buy even an item from them let alone 37!!!! I am sure they won't survive for a long time with their worse customer service ever! We wanted to buy our furniture from Ashley in Dublin because it was close to our house but Sahar who works there scammed us with her lies and told me that she is not happy with her manager in Dublin so she cannot give a good service to us in this branch. So she made us drive all the way to Colma to be able to work with her previous manager, David. We mistakenly believed her but now we got that they just wanted to raise the sale in the Colma branch because it was a new branch that just started right at the time we wanted to buy our furniture. Now that I am typing the story for you just crying because of all the black days that they made for us. You may not believe it but they really ruined our life, please never make our mistake and work with them. we could cancel our whole order but then after reading reviews, we found that they never return your money and it was true! We did not cancel our order though, they never returned the delivery fee that they had promised us. I bought furniture from Living space last time and it was delivered in two days instead of one day and they automatically refunded my delivery fee. I am sure if my story had happened in any other furniture store they would try to make us happy with our purchase but Ashley does not care because they are a scam. Also if you want to know their real review rate read their review on Yelp. I noticed that most of their 5stars reviewers on google only have one review in their history showing that highly likely they made those review by fake account to raise their rating and hide 1star reviews.I wish I could give them a negative five stars. read more

Let me start by saying that this review is strictly for the sales staff or should I say lack of sales professionals at this particular location, not the furniture itself or the company as a whole. We are completely redoing the Living Room, Master Bedroom, one of the kids rooms completely and replacing the bed in the other kids room between now and July. We planned on visiting Living Spaces this Sunday and were across the street at Home Depot and saw that this location had opened so decided to check it out. We walked in and despite there being 2 sales people at the door, we were not even greeted. We walked around looking at everything they had to offer and fell in love with the Sorinella bed for our Master Bedroom. The sign stated that the bed was $1600 but could have it discounted as much as 40% off if you didn't finance it or only took the 0% for a year. We couldn't get a single sales person to approach us but meanwhile watched them approach other customers around us and as they walked through the door, just not us! We saw two a sales guys watching videos on their phones laughing together and a few of the sales girls lounging on the couch chatting yet no one helped us. When I asked one sales guy a question and thought we would finally get some help, another sales woman came to ask him a question and he left us to help her not even answering the question. We were appalled at the lack of service so left and headed to Living Spaces. They were helpful but we still had our hearts set on the one at Ashley. We decided to go back and try yet again. The second time, same issue. We walked in, no greeting yet the people that walked in behind us got welcomed and there was a ton of sales staff hanging out chatting on the sofas with each other in the front and others scattered talking to one another not assisting customers. We decided to stand in front of the set hoping to be approached and decided we weren't going to flag someone down to beg them to sell us something. After all, they are commissioned sales people. We waited in front of the set for 30 minutes with not one person approaching us. We got on the Ashley website from our phones only to find that the $1600 bed was on the website for $800 which is cheaper than we could've gotten in store!!! We ordered it directly from the Ashley website in the middle of their showroom floor and left with still not one hello. It's being delivered in a few days. I would never give any of these sales people my money. I'll go direct from now on! read more

I ordered a bed through the Colma store before Christmas. I needed it by 1/4. It was scheduled for delivery and set up on 1/2. I got a call the day before that they could no longer work in this timeframe and wanted to deliver it the following week. I declined- at this point I had arranged to be home on the day they had said it would be delivered. I ordered a bed at a much better price on Wayfair which has since been successfully delivered on time. Here's where the issue starts. I've now spoken to over half a dozen Ashlwy representatives who have all acknowledged that a refund ($1330.72 to be exact) is due. Two said they were personally processing it. All the others said it had to come from the store, who diverts all calls to the call center. I'm now having to call my bank to dispute the fraudulent charges. First and last time I ever spend a dime at this horrifying excuse for a business! read more

We went here after hearing about the Bayview one closing, and everyone was so helpful in finding what I needed! I am moving into my first apartment and then hey made it really easy to find a set of furniture, but allowed for a lot of substitutions to make it really what I envisioned. A special shout-out to Michael, who got me started but still gave me the space to make my choices read more

Worst shopping experience of my life. Spent 3 hours one day (2 of the 3 where really nice to work with), got passed around from person to person and left. Came back next day 2 more hours and passed around 2 more people. The managers are extremely not friendly and have now caused me to go elsewhere to spend my hard earned money. For spending that amount of money I have had easier and more pleasurable time at a car dealer. read more

Clean and easy! Great place for new home o or renters! Great service and fast process!

Coming back to SF after 12 years!! Walked into Ashley Furniture and got the perfect couch on a Black Friday deal- steal! Staff is wonderful, knowledgeable and no hard sell. Shout out to the savvy manager Aleim and awesome sales associate Sylvia for their help. read more

Vivian and Aleim were very helpful!! We got a love seat and sofa and they were friendly and saved us money.

Ask for Josh. He is a super nice and helpful young man. We really liked working with him.

When we arrived no one greeted us, even though there were more than 5 employees at the counter, we spent more than 15 minutes looking around the store before someone approached to see if we needed help, we went with the intention of buying a sofa bed but the prices in the store were well above their online prices, they told me that they would match the price that was online but with the delivery charges, taxes and insurance the price was still well above their own online prices, in the end they did not want to match the price , so I decided to order online with free delivery and 10% extra discount , the only positive thing about this visit was that we were able to compare the quality of the materials in the sofa beds read more

Don't waste your time, Living Spaces is a much better customer experience. They tried to scam me with their annual sale. After purchasing my furniture I wanted to show my family what I had purchased so I looked up the furniture on their website... found out they were cheaper online than in store with the "sale". Manager said I could only pick between the online price or their "in-store sale"... anyone would have picked the cheapest option. I don't know why they didn't price match in store before I went through with the purchase. Long story short, I ordered a bedroom set with a bed frame and nightstands. Bed frame had tons of air bubbles in the paint and the replacement wasn't better but I had to settle because I was already tired of dealing with them. On top of that, the delivery people dropped one of my nightstands and a corner of the wood was pushed in. They had a guy come out and "fix it" but all they did was sand it down and spray paint it with a color what doesn't even match. read more

Ashley Store - Delivery dropped my nightstand and instead of replacing it, Ashley sent out a rookie to sand it down and "color match" it... - Furniture Stores Near Me - Colma, California

Hi I am going to give this place a 000 First of al I don't recommend no one to buy furniture from here. I order a love seat in July and 2 months later I still haven't got it yet. This is the first time I buy something from here and the last due to the manager not being honest about the delivery date They changed my delivery date 3 times and they keep giving me the round around. Don't order furniture from here unless you have patience to deal with them giving you the round around. read more

Mcallen TX Jackson RD Store, Worst experience ever, bought a Living room set, one of the pieces was mis delivered 4 times in a row. (Salesman error, Gabriel) After 2 months of dealing with their useless customer service team we finally get a replacement approved under the grounds that the missing piece was discontinued, which I don't understand why they sold it to us in the first place if it was discontinued. So we go in a pick a replacement living room set which was scheduled for delivery today and we get the same freaking wrong piece they've already tried to deliver 4 times already. At this point I don't know what else to do, it almost seems like a bad joke. I asked for my money back but refunds are not an option for these people. I keep trying to explain it to them and everyone I talk to seems lost or plays dumb. read more

There's only two customer service representatives and they told me to wait , and it took both representatives to help 1 lady and most of the time they just having side conversation and I have over 10 minutes just waiting . read more

Poor customer service. Did not give me mattress plastic. Drivers would not touch bed. One mover did not wear a mask. Did not use cleared area to walk. Was told headboard was not compatible with bed. They left headboard in box in garage. Called store complained spoke with mgr who sold me unit. He wanted to make it right so scheduled to send a team next day. I waited 5 hours. Today phoned & got corporate. So we'll see. Product wonderful read more

Evelyn and David were a pleasure to work with, very kind and easy going. We didn't feel pressured to buy and were treated kindly and without rushing us. read more

Beware Ashely Furniture of Raleigh - delivered very damaged furniture and refused to replace it or repair!!! I purchased a bedroom set which Ashley delivered over the course of a year. The last piece came damaged. It literally came looking like a piece that was several years old. I accepted it since I believed Ashley would send someone to inspect and ultimately replace (or repair it). The guy came out and said it was beyond repair and he would submit paperwork for a replacement. He never submitted the paperwork. After several months I called Ashely wondering when the replacement would arrive. They told me no such order was received and the repairman made NO SUCH request. They then told me since the furniture was delivered and accepted, there was nothing they would do. They would not even send out a second repairman. Ashley Furniture of Raleigh will take your money and cheat you ! read more

My boyfriend and I came to Ashley's HomeStore today looking for a sofa and was very happy by the service. Alem was the person who was assisting us and definitely made us feel comfortable and was going up and beyond to help us find the best fit for us. We defiantly suggest people coming here and giving it a visit. We will defiantly be back especially to get that coffee table! read more

I would like to thank Aleim at the Colma Ashley Furniture store today, as I walked in the door he immediately greeted and asked if I needed assistance. I was looking for a Lift Recliner, he escorted to the variety they carried and Aleim made it very simple from that point. He was able to order it and have it delivered for us next week. I will definitely return and request Aleim he made this such an easy 10 minute task. Thank you! read more

Great collection and excellent customer service . Chantel was very patient and did an excellent job in showing us all the items we were looking for . The manager, Ken also was kind and provided us with a great deal. Definitely recommend this store . read more

Extremely disappointed ! Lack of transparency and accountability ! I purchased a reclining chair on 5/28/2022, at 4:00PM. Salesperson Vivian/Manager Tito. The transaction was completed with a scheduled delivery of 5/31/2022. I waited the entire day for a text, call, email with negative results. I called customer service to check the status of the delivery, it took 1 1/2 hours for someone to answer. I spoke with Helen, who informed me the item I purchased is on back order till 06/15/2022 with a potential delivery of JULY 06, 2022 !!!!! I contacted the store and spoke with Customer Service Manager Macaulay. I explained my situation to him, I told him how upset I was with the sales rep who sold me the item who EPICALLY FAILED to inform me the item was on back order. If they would have told me it was not available, I could have decided to wait or purchased an item that was available. I CANCELLED the deal, I don't want anything to do with this store nor ASHLEY HOMESTORE !! The lack of integrity, transparency is upsetting. I wasted my whole day waiting for a delivery that was not coming. I am sure by me cancelling the transaction is not a big loss to them as there are other far more important clients. I got it ! Take away for potential future buyers : ASK questions, ask if the item is available now or on back order. I was informed the sales rep ARE able to check the availability of the items on the computer the day of transaction. Based on the totality of the deal, I feel they KNEW the item was not available and just wanted to make the sale.. I AM and WAS just a quota for the day, they had no regard nor cared about my time .. and also wasted their time and effort as the transaction is no cancelled. My money is green at Ashley's and/other stores.. They are not the only ones I can get the item I need. I am grateful for that. I DO NOT want any store credit, gift card etc. I don't want anything to do with this store ever again !!!! I just want my refund, which I was told it will take 3 to 5 business days ! LOL They are so quick to take your money but to refund it I have to wait ! LOL I WISH I COULD USE MINUS STARS ! read more

I had a great service shopping here both Aleim & Sylvia were gladly to help us discuss on the furnitures that we needed. I appreciate how they recommend which mattresses would be helpful for my parents to use . I think they will enjoy it very much . Definitely recommend others for coming here , you will get a great deal for coming here ! read more

I was in need of a bedroom set and David and Ken helped me narrow it down to a beautiful set! Thank you so much for the GREAT service! I recommend this store to anyone, WONDERFUL service!!! read more

If you are looking for specific furnishings be sure to seek out Sergio. He really took the time to help us manuever around the store and find the right sofa and chair. Very patient after responding to our numerous questions and knowledgeable on all furnishings and mattresses. Great representative for Ashley. read more

I agree with most people on here. This place is a joke. They tell you 12 weeks for delivery and those 12 weeks come and go and no phone call or email to let you know your furniture is not on the way. They have nice items but what is the point if they can never deliver? And they take their time to give you a refund. Wayfair instead. read more

It's really upsetting that I have to give a bad review, but I feel others should be aware of problems they may encounter when buying from Ashely. My husband and I purchased an entire bedroom set that cost us over $4000. We were told our bedframe has to come separately and would arrive in a few weeks after our purchase. 6 weeks later they came to deliver our bed and the delivery guys said they sent me 2 headboards and there was no footboard or side rails. I spoke to a manager who said the remaining pieces would be delivered the following Saturday, ok fine. Here it is 8 weeks later and I'm STILL getting the run around about the rest of the bed. It's also nearly IMPOSSIBLE to get a hold of anyone in the store or speak to a manager or have one return a phone call. I'm on hold for 30 minutes at a time and their online chat is even a longer wait. Today I received an email saying I can re-schedule for a quicker delivery and when I click the email, there's no way to schedule a sooner delivery. What??? This is no way for a company like this to conduct business. It's absolutely ridiculous. There's no other way to put it. I will be filing a complaint with the Better Business Bureau and contacting the FTC and my credit card company if this doesn't get resolved quickly. NO customer who spends this amount of money should be subjected to this kind of run around from a large company such as this. read more

Came in to the Store to look around with my mom, wanting to see new furniture. Everyone was kind and approachable. But Evelyn, one of the associates came to us and offered her help. She was very helpful, friendly, and informative. We found what we wanted, we weren't rush or anything by anyone, and at the end as we were finalizing transaction the Store Manager David i believed his name, gave us a GREAT DEAL!!! I highly recommend this Ashleys for anyone's home furniture needs. Elegant and quality furnitures.... read more

I never leave a review but the amount of bs I went through I had to so people are aware of the horrible customer service long story short bad customer service every one had a different answer it was the worst I ever Experience in my life!!! Came pushing the delivery date out , dresser broken , tables with no strews a completely nightmare!!! 1 star is been nice because they should get -5 THE WORST!!! read more

This store had exactly what I was looking for at a great price. The associate, Chantel was a delight. Professional friendly kind and patient. It took us several weeks to make a decision and finally make the purchase and we never felt pressured at all. We will definitely shop here again. Thanks so much read more

Couldn't ask for anything more. Got a great deal on a loveseat. I had looked at it online and was pleased to find out that the in store sale price was actually lower than the price quoted online. Evelyn was wonderful to work with, as well as her manager. I needed the loveseat to be delivered within three days, and they made it happen. Sorry for those who had negative experiences. I am thoroughly pleased. read more

I came at Ashley Furniture at Colma Store, I was assisted with Evelyn, and she is very helpful, professional and friendly. We're very happy the service we got! If you go to Ashley, look for Evelyn. read more

They will never deliver your furniture. They are liars. They promise and promise and promise, but never deliver on their promise. You cannot pick it up at the warehouses, their manager will only give you a gift card for an in house credit. THATS IT. DONT SHOP HERE , they will lie to you! read more

They have honored the GBS exchange! Thankful for this store for following up and making it right. I working with this store and shopping with them! read more

Terrible service. Took 2 months to tell me they were still out of stock on the couch I PAID for. Cancelled order and still haven't received my money back. Just take your business elsewhere. read more

Worst possible experience from this store. Delivered a wrong furniture, charged again to correct their own mistake, didn't give a delivery date and now delivery months the away. I am left with wrong furniture at home and they are not willing to even return the item. Avoid Store manager (David), Saleswomen (Evelyn) . They just lie about almost everything. Kinda force you to take insurance. No customer service and once you make a payment they won't talk to you nicely, won't take your calls. I am going to file an official complaint against this store and recommend everyone to avoid this store at any cost. read more

Unfortunately, i had a pretty bad experience with this store. We ordered bedroom furniture in November of 2021. Pretty much every couple of weeks we would get a date set for delivery, it would be delayed. Long story short, it took more than 6 months for our furniture to arrive. We needed to have our furniture delivered by a certain time due to other events that were upcoming. Once the furniture did arrive, we received a nightstand damaged. We were told we would receive it within a couple of days, and it never came, nor did we ever get follow up on the new delivery date. When i called to follow up on the new delivery date, there was nothing even recorded for delivery of a new nightstand. All this aside, i called to complain and received a "claim number." I was told i would get a call in a couple of days to receive a discount for the delayed 6 month delivery date of the bedroom furniture and to this day (three months later), i have received no follow up. In addition, getting a hold of an actual representative has been impossible. There is always a "higher than usual call volume." I can wait on hold for up to 30 minutes without getting a hold of anyone. I have done this multiple times and still cannot get a hold of anyone. When i was actually able to get a hold of someone via the virtual chat help, i was again promised a call within 72 hours and again, no one followed up. I found out that no notes were even recorded on the claim, so i had to file it all over again. The amount of time it has taken to continually follow up with this store and get what we payed for is unacceptable and we will not be shopping here again. read more