It was stepping into a car sales dealership. Sale people were super pushy and never left us alone to look at the furniture. Then the manager stepped in and started to give deals that somehow worked out to be more expensive than the original price (the manager clearly was trained to confuse things and try to make people think that they were getting a deal when actually they were spending more with insurance and other things built in). Overall a frustrating about something I was excited about purchasing. I would caution people who visit this store to carefully look at the deal they are getting or just by online. I found it's cheaper there. read more

I understand you are commission based. I just left this location. Last week I was in the store and walked in today to look at a dining table I saw last week for reference/color and to poke around a little more to see if anything else stood out prior to making my decision... I was asked what I was looking for when I walked through the door. I said I was just looking for a few things. I was then followed to where I was and asked "was I looking at dining tables"? I repeated I'm just looking thanks. Yet that wasn't enough, I was then told what I was looking at was for the entire set, yes thank you I can read... ugggghhhhhh... I just left w/ out taking measurements or getting any other info so I could make my own decision. Please learn to read your customers... if I needed assistance I would have asked... I was "Just looking" multiple times... No sale today. Had I been left alone I would have found you to ask any necessary questions, instead I did not appreciate the "following me around" and continuous asking what I was looking for... I guess I'll visit living spaces next... read more

Salesperson Rose was phenomenally friendly and helpful to me in selecting three pieces of furniture. She not only directed me to pieces that I needed and was searching for, but she also made sure I was getting them at the best price with the fastest delivery. The delivery and setup went so smoothly that I will be going back to Ashley to complete the remodel of my home. read more

The Sales Associates LIE and they are misleading about the sales and credit limit and I will never come back to this location. They don't know what they are doing and they need to be reTRAINED AND LEARN HOW TO TELL THE TRUTH I WOULD NOT HAVE GIVEN THEM ANY STARS AT ALL!!!!!!! read more

Just purchased a couch thanks to Miss Vivian!! She was very helpful and gave us a great suggestion on a recliner sofa which is the one we bought. We are very satisfied with the couch and the service. Even the manager Ken was very helpful with our purchase. A very welcoming environment as well. THANK YOU ALL! read more

I went to Ashley for a twin size bed frame. Rose has provided a very professional assistance and I purchased a twin bed frame from Ashley.

Do not buy from Ashley's or any affiliates that sell Ashely furniture. They will not follow on any purchase promises and good luck trying to get customer service to help. David the manager at this particular store tells me as a dissatisfied customer that "I'm lecturing him about a service they have fumbled every step of the way." Not mentioning his sales representative ordered an incomplete package. I ordered a sleeper sofa with Victorian lounge. What showed up was a sleeper sofa. Come to find out from the manager is that I never ordered or paid for a Victorian sofa to go with it. So I'm stuck with a sleeper sofa that has one arm. Look if you purchase from Ashley's you've been warned. Look at their corporate website as well or any other review site for that matter. This is my second time dealing with this issue from this company as I've purchased from online store which is different than the home store, but same results with customer service issues. read more

Ashley Store - Victorianless couch set. - Furniture Stores Near Me - Colma, California

I would say the negative reviews are accurate and consistent in regards to the customer service. First, let's start with the store: The associates seem nice but when it comes to product knowledge or inventory they are clueless. They do seem to be pushy, especially when it comes to delivery. They wanted an additional $180 for "white glove" delivery. The manager, who apparently has to approve EVERY transaction because of the discounts, was relentless with delivery. I asked him why I would spend more for delivery when I was already spending so much for the furniture in the first place. He actually said, "Don't you want to guarantee safe delivery of your new couch? Besides, if you don't pay for the white glove service and a part is missing or delivered damaged, you'll have to drive everything back to Stockton yourself." I looked at him and asked him, "Doesn't Ashley sell quality products? Do they hire bad drivers? If I'm having to question the delivery based upon whether I spend more for delivery or not then maybe I shouldn't buy from Ashley in the first place. Total scam. Anyways, I decline the white glove service and the ridiculous add-on warranty (another scam). My delivery was set for April 22 (we went into the store on March 22...yes a month long wait because it was on back order) but were okay with it at the time. It gave us time to make arrangements for the removal of our old furniture. April 22 arrives and no phone call. We called the 800 number and they informed us that our couch was on back order and wouldn't arrive for another month! No courtesy phone call to give us a heads up or anything. They said if we had an issue with it we'd have to contact the store. Horrible customer service. I called the store and spoke with a salesperson. I explained the situation and told them I wanted to cancel my order. The salesperson tried talking me out of it and when I said my mi d was already made up, she said she couldn't cancel the order, one the manager could. Of course. She also said the manager was busy and could call us back. I told her to either get the manager on the phone now or I'm coming down to the store. After about a15 minute wait the manager finally got on. I explained to him the story (third time I had to retell the story) and told him just to cancel it. He offered me an additional $200 off. Now wait...where was that discount when he was asking me about delivery? Anything to save a transaction I guess. Scam. I told him I was insulted by the offer and to cancel my order. He said okay. As he was canceling the order he actually asked me if anything had been delivered. His exact words were, "So, are you sure nothing was delivered?" I asked him, "You're kidding me, right? You think I'd waste my time with all of this if something was delivered?" He finished up the cancellation and I received an email shortly after. He did apologize, which was fine even though I know it wasn't his fault directly or the stores....unless of course they weren't honest with me in the first place and lied about the original date of delivery (which, after reading numerous reviews here, is very possible). Looooong story short: Bad customer service + delayed/back order fiasco = Horrible experience I can't recommend Ashley Furniture in Colma after the nightmare we went through. read more

We ordered furniture from Ashley Furniture May 28 they told us that it would be delivered June 8th. Called and they said there was a delay and would get it until July. Well July came and still no furniture. Finally mid August we got part of our order. Still didn't get our bunk beds for our twins. Well September 10th came delivery was scheduled for 11:45am to 3:45pm. Delivery guys didn't get to our house until 7:30 pm. They started putting the beds together and it was missing a leg! So we had to refuse the delivery! This has been a nightmare!!! Well now we're in October and still no bed! Manager is a joke go elsewhere!!! read more

David and Ken were extremely helpful and gave an amazing discount on our rocker / power recliner. Not pushy at all. Highly recommend stopping by. read more

I purchased a sofa two weeks ago and was promised delivery but the warehouse couldn't find the sofa and cancelled delivery. Called customer service and got nowhere. Called the store and was assured it was in stock and would be delivered. Next delivery cancelled because they can't find the sofa. Called the store, was routed to customer service and got nowhere and couldn't be connected to store because the store wasn't answering their phones. If you buy, hopefully it all goes well as their customer service is worthless read more

Enjoyed shopping for a love seat. Great customer service from Ken and Evelyn . Recommended to come check them out!

Couldn't be happier with the service I received from Vivian. Very friendly & professional. Delivery notices were appreciated & they arrived on time within the time window. The driver actually called me to say he was 30 minutes out. They were in & out with no issues. read more

Recently bought two identical chairs, a chair and a half in addition to a counter high dining table and 4 chairs at Ashley in Toms River. One of the two chairs was defective and after calling customer service and waiting 24 to 72 hours for a return call, an appointment was made to have a professional come to the house for repairs. job done and in the unsuing days the chairs defects continued to appear. Another in person visit to the store and a conversation with store manager. Another chair being sent and waiting fora delivery date, inspection on arrival detected same defects. Chair goes back and another chair of same style is being sent out. I expressed I didn't want to repeat this process but the salesman gave me no other options, so again I wait. If this third one is defective,I can choose another model. Even the chair in the showroom is defective which I discovered when I went in to talk to customer service. If you think this review is long, imagine my frustration with the endless calls, redirects and bs. read more

Evelyn was of great help, she has great customer service skills! If you visit the store look for her- for reals! read more

I just purchased a bed here at Ashley's Furniture in Colma. Rose, our saleswoman, was very kind and calm with everything and was so sweet. I was looking for a bed and she helped me find one that fit to my liking. The manager, Ken, was also pretty helpful as well. Would recommend coming to this store to look for any furniture in the future as long as Rose is here. read more

David Tuong was extremely informative and personable. He made it easy to make the decision to buy!

DO NOT BUY FROM HERE!!! Worst experience I've had with supposed "professionals". I moved to my first apartment on the 15th, so 2 weeks in advance I ordered a dresser and mirror set as that would be my main storage space for clothes. I had an amazing time being helped out in store by Tashara, and throughout the interaction we spoke of the space of the apartment and how there were some spiral stairs that would not accommodate the dresser being brought already made, so the understanding was that it would be brought to the apartment, assembled there, and then they would clean up the trash and leave after. The arrival date comes on my one day off of work and the movers bring it already pre-made. I showed the mover the staircase and told him it probably wouldn't fit, but he said it should be fine and that they would try. When they got to the turning point of the stairs the mover on the top dropped the dresser causing it to slide down 3 steps and damaging my walls! He quickly decided it was best to take it back so they start leaving with it. In the process I realized they cracked the bottom of the dresser, so I contacted their customer support and explained the situation. The representative on the phone apologized to me and opened up a case while promising to refund the delivery fee and have the dresser brought the following week at 8:30 in the morning. I decided to look on the bright side that no move is perfect and that living out of my boxes for a week wouldn't be too horrible. The day before my rescheduled appointment I receive a message mid-day trying to confirm my appointment the following day between 1:15-5:15, so once again I call customer service and explain to them that I was promised a morning delivery time and that it was not what I was promised. The representative said they would temporarily confirm the appointment and escalate the problem, and that I would get a call back. I never received a call back and ended up wasting my day waiting for the delivery just for it to never show up!! I called the customer service line again to see what happened, and I'm told that the representative rescheduled my delivery for the following week without my consent instead! I was lied to MULTIPLE times just to try to appease me, and in the end they never followed through with their promises. UNACCEPTABLE!! After living out of boxes for this long I decided it wasn't worth the struggle dealing with this company, so I came into store to get a refund just for the "store manager" to try and argue with me that he wasn't going to refund my delivery fee. After going back and forth with him for a few moments he walks away saying he wasn't going to argue with me and to give me my refund. Never buying from this company ever again. Attached is the damage the movers left that I now have to pay out of pocket for to repair. read more

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Caprice is great. Go to her when you need anything customer service related. She changed my mind from coming in decided to cancel and firm for my daughters purchase. To explaining the delay with such detail and evidence that I had no choice but to keep her stuff and not only that. My daughter ended up purchasing more and swiping my Amex for an additional couple grand. She is good. Be careful with your encounter with her. You might come out spending more when you came in with the intention of a refund. 10/10. Highly recommended this store. On the other hand. The manager Bobby was not so great. He ignored us and was on his phone the entire time we were in there he didn't even acknowledge us. Thanks Caprice!! read more

This place has a heavy emphasis on sales, then a major fall-off in customer service once you place your order. Every time we checked (they had no active communication with us), our estimated delivery date was pushed back further; we were at 10 weeks from our promised 6. There appeared to be more going on than just pandemic shipping issues with new delays every time we checked (3 new delays in one week) and we couldn't get anyone to level with us. Trying to reach anyone with power on the phone is a nightmare. We eventually decided to cancel, as we were feeling like chumps to expect we'd ever get our order. When we asked to cancel, a manager finally stepped in and offered to move our delivery date to our initially promised period of 6 weeks. I've updated my 1-star review to 2-stars as the couch did come in good condition; the delivery guys were efficient, and though they came slightly after our 4-hour window, we appreciated Ashley's tracking service that let us see how far out they were. Overall, we probably still won't shop here again, as we wouldn't want to spend so much time and energy to get what is promised at point of sale. read more

Vivian made the sales process incredibly easy!

Watch out!! READ SOME OF THE PRIOR REVIEWS they will do & say anything to make sure they secure the sale. I was looking to purchase a mattress. My partner and I made our selection and opened a credit account with Ashley. The associate let us know we got approved. She didn't inform us that our selections cost more then the credit approved which would have been fine since we had half of the amount in hand. Her manager made changes to our order with out telling us we didn't realize it until delivery and let the delivery crew know it was incorrect. Customer service called me and I informed them after they hung up on me. They set up a claim and never got back to me no matter how many times I called. They just inform me that there is nothing they can do after a month of reaching out. We also went to the store were the manager said he would call us to let us know what he can do and never got contacted. Now i am stuck paying for a bed base that I didn't select & don't want. Worse experience ever from customer service store management. Be careful signing your receipt the receipt you sign only has a part number that doesn't describe the actual item. read more

I bought my sectional sofa and it fits perfect with the help of sales rep David. He's knowledgeable, patient and concerned with your needs. I went back today two weeks later and bought a sleigh bedroom set with David. I will return! read more

If could give this place negative stars I would. Filter the reviews, read all the low rated ones and believe them, they are all TRUE. This place should be shut down, how they are in business is beyond me. The "managers" David and Ken just walk around with the title, but have no empathy towards their customers or care to help. This place is a complete SCAM! We came in on 9/1/20 looking for a specific sofa line. David "Mr. Manager" was the one that approached us asking if we needed help. I told him we had a 6pm appt. He asked our names and said he could help us. When I told him I was looking for the Darcy sofa, he gave me a strange look and asked why I wanted to see that line. I told him bc it looked nice from the website and my friend has it. He said they don't have it on display to show us and he doesn't think any of the other showrooms would have it bc it's "on the cheaper end". Like WHAT?! It's sold AT Ashley's Furniture, I didn't see it at the flea market (even though this place is worse than the flea market) and then came looking for it there. *Baffled* My husband and I seriously should have just turned around and left then and there. But David assured us that there are very nice sofas he can show us, "for a good deal". We walked around with him and he tried to pitch us every sofa under the sun. We finally broke free from him and wondered the store ourselves. That's when we saw a sofa we really liked. Mind you their price tag said $699, I decided to look on their website and the same sofa was $424. We found another lady named Evelyn and she said they can price match it for us. We ended up also ordering the matching chair. Delivery wasn't available until 9/30, so far out, but we really liked the set so we stuck with it. David had to come over and change the price for us and made a comment like, "Oh, I don't like this price at all". [Awkward silence]. We finished our transaction and headed out. Here's where things get messy. 2 days later we stop into Living Spaces to look for dining stuff. As we are walking around, I see a sofa that looks EXACTLY like the one we just purchased at Ashley's, I walk over to read the tag and its the SAME sofa, Altari line. The one displayed was a huge sectional so I go online to their website and see the same sofa we bought for $350!! Now imagine that, Living Spaces selling a sofa for $350 and Ashley's had a selling price tag in their store for $699!!! I immediately call the store to cancel my order and the run around begins. They tell me that I have to call back the next day and speak with David bc he's the store manager and Ken who was their at the time is only a "sales manager" and can't help me. Makes no sense to me, but I said fine and called the next day. I went home and placed the order with Living Spaces (they also have a cheaper delivery and set up fee + cheaper 5 year warranty). My total saving was over $200. The next day I called to speak w/David and he literally tries telling me Living spaces have a terrible warranty and they are never undersold by Living spaces, blah blah blah. I told him to please just cancel my order. He says he did and that I will get a call from their centralized office in 48-72 hours to confirm my return. I'm like "WHAT? Confirm my return, it's confirmed, I'm telling you...just refund me". He said he can't. I asked for a order cancellation confirmation and he said they don't have anything like that. This didn't sit right with me, so after a few hours I called their customer service line and spoke with a rep, she told me my order wasn't cancelled. AFTER THE STORE MANAGER TOLD ME HE CANCELLED IT!! This is the shadiness of this business. She transferred me to the store and of course David was unavailable, yet I could clearly hear him in the background telling the associate on the phone what to say to me. I left a message and hung up. Later that evening, Ken called my husband's phone and tried telling him the they can price match Living spaces price and they are lying and can't get the order to us before they can bc they get the furniture from them. MORE LIES! and all of a sudden Ken has "manager authority", but the day before his hands were tired?! Also, I thought our order was cancelled according to David so why are we even discussing price match?! I tell him to tell Ken, NO and we just want this order CANCELLED and refunded. He emails us a screenshot of our order that shows me nothing and I guess that's supposed to be their way of showing good faith. IDK! Anyway, A full week has gone by, still no call from the so called "centralized office", still no refund, just back and forth with the customer service reps + store associates and all I've learned is that no one at Ashley's furniture knows how to do their job. I finally got fed up and filed a dispute claim with my bank for the amount that no one knows how to refund us. This place is as scummy as they get and the people that work here are as crooked as they come. You have been warned! read more

Went here for couch shopping and was greeted by Josh who was friendly, but extremely pushy. Very quickly we felt like chum in the water with Josh hovering around us listening to our conversation and interjecting whenever possible. We told him that we'd like some space to think about our options after he showed us a few couches, but he was extremely persistent and wouldn't leave us alone. Couch options were not ideal and we could not get away from Josh so we decided to leave. On the way out we heard his manager tell him "Why don't you sell a couch?" with Josh replying something along the lines of "Can't you see I'm trying?". This was basically right in front of us and it was clear management pushes employees like Josh to relentlessly pester customers to buy their mediocre furniture. I felt bad for him. Don't come here unless you want to be in a toxic environment and promote bad practices. There are better furniture stores in the area (Living Spaces in Milbrae is alright, much better selection). read more

I like to thank David for his great costumer service in helping me with my orders. He's very patient and understanding about my concerns. He's able to helped me to return my order and replaced it with other things. He's very professional. He spent a great deal on the phone to keep my same date delivery as it was assigned three months ago. Thank you so much David. read more

I recently purchased a couch from Ashley furniture store. Great selection to choose from. Friendly courteous staff..allowed me to take my time deciding what I wanted. Even when I kept changing my mind. Evelyn was very happy & bubbly. She made me feel right at home. Even her follow up call to remind me about my delivery was very professional. So.. head on over to Ashley's for your furniture needs. Be sure to ask for Evelyn. read more

If I could do negative negative negative stars I would. This place is horrible!!! They make you feel like you are buying a car! I don't need to speak to your manager just give me a price!!! Super overpriced and they don't try to give you what you want, they try to up sell!! Never ever ever!!!!!!!!!!! read more

Give the customer service was nice and friendly no issues there but there delivery department completely sucks! They did phone measurements and automatically said Doesnt fit did not bother to try. I told them theres 3 doors each one has different angles and space to work with. I know sometimes you run into issues when your moving something in as to were i use to be a mover and i know this, but these guys didnt bother to try.They took different pics of the couch not fitting threw that one door and said nope doesnt fit and left. All this with attitude on top of it. read more

Tried to scam us on there sale saying it's 50% off but then jacking up the original price to make it look like we are getting a discount. When confronted about it they said our online prices(Sale and Full price is different). Saw we were qualified for $$$$ of dollars in financing and tried to sale us $575 end table each, when we wanted one for $75 then told the $75 wasn't available. read more

If I could put zero star, I would do that. Really regret to buy the furniture from this store because of the worst service I ever had in my life. They might treat you as customer before you pay, after they get the money, don't expect any service from them. Curious how long this kind of business will last. Their service is a joke. read more

What a shit show! We ordered furniture in the spring and they guaranteed it was in stock and a date of delivery in August. Well...when I called to confirm weekend before deliver they said it will not be available until September. Awful service. Awful customer service. Refused to even remotely try and expedite or help in anyway. Never give them a dime of your money or time. read more

Bought $8,000.00 worth of bedroom furniture at Ashley and their delivery men were in such a rush to dump it at my place that they knocked my door right off the hinges. Filed a complaint that has to date been unanswered, have spoken to many people at the company about this with no satisfaction. Shame on them, guess I can't do business with them anymore. Also waited over a month to have them to do minor repairs on new furniture that was in need of touch ups and minor repairs. should of just sent it back insteaf of giving them the opportunity to repair it in a timely fashion. read more

This place is absolutely garbage. They will take your money but once there is an issue is all goes south. They will tell you call customer service, call this number etc. No one picks up the phone at Ashley or cooperate office. The customer service is ridiculous, I have gone there three times for help and nothing has been resolved. Buyer beware never again trust me!!!!! read more

Vivian help us in our purchase Sheila very helpful and very nice attentive and she helps us on a good deal thank you so much Vivian we are so happy for all your help read more

I purchased a complete bedroom suit in 2021. When it was delivered the dresser had 2 broken draws and a leg that keeps falling off and a deep scratch. I called and a service repair person came out and determined it needed replaced. Its now been 1 year and 2 months and we still don't have a replacement. I have went to the store to discuss this with the manager. I spoke to a desk agent and she couldn't figure out the issue so another person looked at this on the computer. He looked at me and raised voice loudly and said it will be there on the 23rd. I asked if he was the manager and he said yes. I asked for a business card and he refuse to give me one. BUYERS BEWARE. This is not the company it appears to be and customer service is none. They take your money and run..... read more

Ashley supports and promotes an environment of workplace harassment and has created a hostile workplace. My name is Jonathan White and I started as a Sales Associate at the Colma location on December 18th, 2023. Within the first month, I had a manager named Ken yell at me and other associates on the sales floor and put his hands in my face. I've had Sales Manager Bobby tell me that he won't approve my sales which is part of his function on all sales. In addition, he ran up on me aggressively as well. I've had manager Mark yell "get" at me like I'm a dog in front of customers and more importantly purposefully make mistakes on my sales orders which affected my commission. My paycheck has been short 2 times in the last 4 weeks. When I reported the interactions to HR immediately, they stated they would investigate. I just received a text today, after I've made several phone calls and emails requesting updates because the harassment was constantly occurring. HR stated we've concluded our investigation "awhile" ago and would like to discuss with you. I have been retaliated against by management because they were made aware of my reporting incidents to HR. The guests are wonderful but the Colma location management and company HR Department is unprofessional and disrespectful. Future candidates STAY AWAY. And finally, I am prepared for the retaliation that I will receive from posting this review. It's occurred before from me posting a similar review on Google. read more

DO NOT WASTE YOUR TIME OR MONEY HERE. This review is particularly for customer service and the online ordering and delivery process. We waited 3 months for a new sofa with 2 delivery dates in the books (confirmed and all), both which ended with our order somehow being cancelled. The first time it happened in June, it was the day of the delivery, everything was confirmed the previous day and then no one showed up. We got mixed messages that our product never shipped to the warehouse, that only one piece made it, and/or that the product was damaged. So we waited another month which brings us to today... same thing, order was confirmed, delivery time was set, and again, no one showed up. After HOURS placed on hold waiting to talk to reps (I got transferred to 6 different reps btw), who were polite but completely clueless, I was finally able to speak to a supervisor just to tell us that our product is no longer manufactured. Why are you scheduling AND CONFIRMING delivery dates and times then if you don't even have our product?????? Thanks for wasting 3 months of our time by making us wait for a product you don't even carry. Even though we ordered it online and it clearly said IN STOCK. read more

They mentally play with you with unlimited lies! NEVER BUY FROM ASHLEY AND SPECIFICALLY THIS STORE! The whole store is a scam. I initially worked with David and Sahar and thought the problem is with them who lie easily but everybody from customer service, warehouse, store lie. Please don't get fooled with them. They are nice until they sell their garbage furniture to you, as soon as you walk out of the store you will start living in hell with their scam delivery system. Unfortunately, we bought 37 items from them in Nov and were promised to receive all of the items in one delivery, but after 7 times partial delivery we are still getting broken and damaged items. They literally ruined our whole life during these 3months. I spent more than 24h so far talking to them on the phone to fix the problem and every time I just got promises that never happened. They told me they returned my delivery fee already but it never happened. Please Never buy anything from them. You will not have a life if you buy even an item from them let alone 37!!!! I am sure they won't survive for a long time with their worse customer service ever! We wanted to buy our furniture from Ashley in Dublin because it was close to our house but Sahar who works there scammed us with her lies and told me that she is not happy with her manager in Dublin so she cannot give a good service to us in this branch. So she made us drive all the way to Colma to be able to work with her previous manager, David. We mistakenly believed her but now we got that they just wanted to raise the sale in the Colma branch because it was a new branch that just started right at the time we wanted to buy our furniture. Now that I am typing the story for you just crying because of all the black days that they made for us. You may not believe it but they really ruined our life, please never make our mistake and work with them. we could cancel our whole order but then after reading reviews, we found that they never return your money and it was true! We did not cancel our order though, they never returned the delivery fee that they had promised us. I bought furniture from Living space last time and it was delivered in two days instead of one day and they automatically refunded my delivery fee. I am sure if my story had happened in any other furniture store they would try to make us happy with our purchase but Ashley does not care because they are a scam. Also if you want to know their real review rate read their review on Yelp. I noticed that most of their 5stars reviewers on google only have one review in their history showing that highly likely they made those review by fake account to raise their rating and hide 1star reviews.I wish I could give them a negative five stars. read more

Let me start by saying that this review is strictly for the sales staff or should I say lack of sales professionals at this particular location, not the furniture itself or the company as a whole. We are completely redoing the Living Room, Master Bedroom, one of the kids rooms completely and replacing the bed in the other kids room between now and July. We planned on visiting Living Spaces this Sunday and were across the street at Home Depot and saw that this location had opened so decided to check it out. We walked in and despite there being 2 sales people at the door, we were not even greeted. We walked around looking at everything they had to offer and fell in love with the Sorinella bed for our Master Bedroom. The sign stated that the bed was $1600 but could have it discounted as much as 40% off if you didn't finance it or only took the 0% for a year. We couldn't get a single sales person to approach us but meanwhile watched them approach other customers around us and as they walked through the door, just not us! We saw two a sales guys watching videos on their phones laughing together and a few of the sales girls lounging on the couch chatting yet no one helped us. When I asked one sales guy a question and thought we would finally get some help, another sales woman came to ask him a question and he left us to help her not even answering the question. We were appalled at the lack of service so left and headed to Living Spaces. They were helpful but we still had our hearts set on the one at Ashley. We decided to go back and try yet again. The second time, same issue. We walked in, no greeting yet the people that walked in behind us got welcomed and there was a ton of sales staff hanging out chatting on the sofas with each other in the front and others scattered talking to one another not assisting customers. We decided to stand in front of the set hoping to be approached and decided we weren't going to flag someone down to beg them to sell us something. After all, they are commissioned sales people. We waited in front of the set for 30 minutes with not one person approaching us. We got on the Ashley website from our phones only to find that the $1600 bed was on the website for $800 which is cheaper than we could've gotten in store!!! We ordered it directly from the Ashley website in the middle of their showroom floor and left with still not one hello. It's being delivered in a few days. I would never give any of these sales people my money. I'll go direct from now on! read more