The guy at the facility in Caldwell is dumber then a box of rocks. Went to move our boat from…read moreCaldwell to new location in Nampa. He couldn't just get the information from the lease we currently have, had to get my husbands ID again, he took a picture not sure what happened to the first one. In general just doesn't have a clue.

They refused to let us cut OUR lock off of OUR unit and the account was paid up and was never late…read more Then when I cut it off anyway because I could not wait 2 days for them to do it, they called the police. Total jerks and rude as hell. Store somewhere else!

Good price. Clean facility. Friendly owner. Been there 3 months. No issues. They had an online…read morespecial. Pay 2 mo get 3rd free. Easy to get our trailer in and out in order to unload/load multiple times into our unit. Not super busy so you're not having to maneuver around people.

Worst experience with a storage facility ever. Valuables were stolen and even thought I had…read moreinsurance thru storage facility they did not have enough evidence according to them to replace stolen items. A few weeks later storage next to mine was stolen from as well. Owner was not helpful at all.

Great facility. Very clean, the manager is always on top of security and helping with whatever you…read moreneed. They always seem to be updating the premises, no leaks or issues of any kind during my 2.5 year stay.

From the owner: Easy Access Storage is a self-storage facility located 3 miles outside of Middleton on Hwy 44 right…read moreoff the Middleton exit! We are a competitive facility with great prices and an exceptional Management team! Please stop by and let us assist you. Gate hours of operation are Monday thru Sunday 6am to 10pm.

This might be a long story, skip to the end for the abridged version…read more.. My significant other had a storage unit from this facility prior to Stor-It took ownership. He was called up for a deployment with short notice so he packed up his belongings and answered the call. Unfortunately, he was injured (physically and emotionally) during his tour. He returned to Michigan to recover. Every month, for over 20 YEARS, he would call the facility, speak to a nice lady for upwards of 20 minutes about her day and pay his bill. Sadly, she informed him of her retirement and the change of ownership. This is when everything went downhill. He decided it was time to make the trip back to Idaho to finally close out the out-of-sight, out-of-mind bit from his past. We flew from Michigan, rented a massive UHaul, and arrived to the facility. We were met by two individuals who, upon first greeting, were wildly unhelpful. We informed them that he was unable to track down the unit's keys after all of these years (and not to mention a recent house fire) so we would need bolt cutters. Their response: "Due to liability, it is against our policy to permit bolt cutters on the premises. We have 'a guy' who can cut the lock but he may be able to get to it later tonight." I offered an alternative solution. Aside from being a veteran, I am firefighter. I am not opposed to asking a local department for a favor with their assistance in gaining access. They were quick to say that was also not permitted. When we went back to his unit, it was discovered that his lock had previously been removed and a different style lock had been placed. Without an explanation, one of the individuals took a master key and unlocked the unit. I was enraged. He was never informed that his unit had the lock removed nor replaced by the new company's lock. After a full day of emptying the unit, we had a single box of trash (mostly sweat rags and Gatorade bottles) that needed to be discarded. We checked in with the office to inform them that he had completed the task and asked where they moved the dumpsters, since they were no longer up front. The individuals again were unhelpful, saying there were no longer dumpsters on site and it was his responsibility to remove all waste. They offered a solution for my SO to drive the 20-ft UHaul across a 4 lane road into a private apartment complex to dump the trash into their dumpsters. Again, I was enraged. He had this unit longer than one of these individuals were alive. It was clear that this was the most authority and power these two people had managed thus far in their lives. When two veterans travel across the nation to empty a storage unit that has been in good standings for over 20 YEARS, possibly, maybe, consider some customer service, instead of the scripted response of "No, that's our policy. We could lose our jobs." Abridged Version: This company, without informing the customer, replaced his lock with their own, then had piss-poor customer service from start to finish. Not only will we never use Stor-It Self Storage again, but we have vowed to stay clear of Idaho in its entirety. The experience had that much of an impact.

From the owner: Stor-It Self Storage at 2412 East Chicago Street, in Caldwell, is Idaho's most reliable…read moreself-storage facility with a reputation for excellence. Our facility is well-managed and equipped with security features, including access gates, surveillance cameras, and ample lighting. Stop by today and rent storage online with us right away.

I would give them zero stars but that is not an option. Utilized 2 units for less than 2 weeks…read more Came back to grab something. There was water slippage inside from recent rain and leaking from the roof. We promptly notified staff that weather stripping was not up to date, though the units around ours were. They were unavailable from Saturday at 11am when we called until 12:30 Monday afternoon, when they would "meet with us" to change out the weather stripping. With more rain on the way we advised that it was more emergent. Staff did not care, did not follow up, or reach out regarding the issue. We moved to a new unit Sunday and notified them via email to cancel.l, along with the issues we faced with said units again. We were met with "please come back and do business with us in the future!" No accountability, they do not offer insurance and they do not care for their customers. STAY AWAY from this terrible business.

Not good... Super cheap but not good. The units are constructed as cheaply as possible with no…read moreexterior insulation but possibly some in the ceiling. There is a pest and spider problem as well, and they really need to get these treated so that the items stored here have a fighting chance to survive their time here. It looks like they are just getting started, but they will definitely need to improve their security surveillance systems and their storage units if they are going to make it after the current boom of people moving in slows down or more storage units are built closer in. They are also still growing, so although you may have a vehicle parked in one place, they will call you and tell you that you now need to move to a new location because they want to improve the last place you parked. Kind of a pain if you don't have the time. Super nice people, but the business needs work to become something viable long term.

first year after this company took over, my outside parking went up over 30 dollars. this year it…read morewent up over 20 dollars.. not even notified. i will be taking my money somewhere else.

Access gate has been broken for over a month. Anyone can come and go as they please. Paying for a…read moresecured area when you're not getting what you pay for also not many camera's on the premise. I moved out and went to a newer and better place for the same price!