Horrible customer service. They claimed the issue was fixed, but when I came back, nothing had been…read moredone. Instead of taking responsibility, they started making excuses about why it wasn't covered under warranty. Save yourself the frustration--DO NOT come here if you want your car fixed right.

Escobar's Auto Repair did brake work for me. They turned rotors for my f150. Fast, Well Done,…read moreAffordable. Work was done in a hour. Thanks Kevin !

After our car was hit on the driver's side, we knew we needed a repair shop we could trust. The…read moreinsurance company pushed their "preferred" shop, but it felt like a conflict of interest as like they cared more about saving money than doing the job right. Then we called a few dealerships, and while we knew they'd do decent work, the pressure to commit immediately left a bad taste in our mouths. We searched collision repair shops and found Golden Touch Collision Center, run by Mr. Sayed. From the very first call, it was clear this wasn't just another shop. It was a family-owned business that truly cares. The reviews spoke for themselves, and after our experience, I can confidently say they live up to every bit of the praise. What stood out most was the personalized service. Mr. Sayed treated us like family, not just another claim number. The work was dealer-quality, but with the warmth and attention you only get from a local business. A small item was accidentally overlooked (something any other shop might have dismissed), Mr Sayed went above and beyond to make it right--no excuses, just outstanding customer care. Even dealing with the rental car company was stress-free because he stepped in to help communicate and ensure we had transportation the entire time. That level of dedication is rare. If you're looking for honest, high-quality repairs with a personal touch, Golden Touch is the only place you should go! We'll never use anyone else. Mr. Sayed and his team have earned our trust for life and we highly, HIGHLY recommend them!

From the owner: At Golden Touch Collision Center, we specialize in collision repair, auto painting, paintless dent…read morerepair, and custom refinishing for drivers in Spring, TX and surrounding areas (77388, 77379, 77090, 77373, 77380, 77429). Our certified technicians use state-of-the-art equipment to handle everything from frame straightening and bumper repair to scratch removal and ceramic coatings. We also provide basic auto repair services, including brake service, oil changes, and preventative maintenance, making us your one-stop shop for both accidents and everyday care. As an insurance-approved collision center, we work with all insurance companies to ensure stress-free claims and quick turnaround. Whether you need affordable dent removal, a complete auto body restoration, or a custom paint finish to make your vehicle stand out, Golden Touch delivers showroom-quality results and personalized service. Every car gets the golden treatment it deserves.

A professional shop from the owner to the back of the shop! We scheduled my son's car for a front…read morefender bender on short notice, the owner fit us in and the car was finished ahead of schedule. The bonus.....the car was washed and detailed-paint shined like it never before! Honest place, terrific work, exceeded our expectations and priced right! Joe & Maris M.

I stopped by to get an estimate for repairing paint scrapes from another vehicle and a ding. I had…read morereceived another quote for nearly $1000 where they said they would need to keep the car several days. The guy at Mr. Fender who looked at my car told me he thought he could buff out most of the damage and proceeded to do so in a few minutes. The cost was very reasonable. They will be my first stop if I need repair work done again. Highly recommend!

I would leave 0 starts if I could. It's not until you get to the register to pay that they inform…read moreyou of the 4% up charge if you don't have Zelle or Cash App. Crazy!

Great service with out the high pressure upsell. They fix exactly what you tell them you want and a…read morefraction of what the dealers and other repair shops quoted.

Pedro Marquez was a great help. He was understanding and very nice. He fix my trunk in no problem…read moreit didn't even take that long. There main focus is making the customer happy and I was soooo excited he fix my trunk no more zip pin thank you sop much again Nissan Altima s truck

1 Star -- Extremely Poor Experience…read more From start to finish, this was not a pleasant experience at all. I dropped off my brand-new Toyota Tundra at Caliber Collision after a minor accident that required the rear to be replaced due to a bend. I was told the repair would take two weeks. Instead, it took over a month because they ordered the wrong parts three separate times. When I finally picked up the truck, the check engine light immediately came on. I took it to the Toyota dealership, where they found that a hose had not been connected, causing an air leak. I had to pay $180 out of pocket just for the diagnostic. I brought the truck back to Caliber Collision, and they kept it for another month to fix the issue--again delayed because they were ordering incorrect parts. During that time, they did provide a rental, which shows they acknowledged their mistake. After waiting five more weeks, I picked up the truck only to find that the rear was not installed properly and is visibly sticking out. Now I'm expected to bring it back again, leave my vehicle for another full day or two, and be without transportation once more. Throughout this entire process: * No proactive phone calls * No updates * No apologies * No accountability I had to call weekly just to find out what was happening with my own vehicle. This has been a complete waste of time and extremely frustrating. Even if your insurance covers the repair, the lack of workmanship, communication, and customer service makes this place not worth it. They still don't seem to understand the impact of repeated mistakes and delays. Beware. I would not recommend Caliber Collision to anyone.

Shane and his team were absolutely on top of everything that needed to be done with my vehicle…read more When small Errors were found he went out of his way to make sure that they were corrected as quickly as possible and followed up with personal service to make sure that we were happy. Everyone I interfaced with at Gerber was friendly and took my concerns as their own. I could not give a more glowing response for this repair.

From the owner: Minimal Disruption To Your Life. A Dedication To Outstanding Customer Service. Flawless Repair…read moreQuality - Guaranteed For A Lifetime (for as long as you own your vehicle). At every Gerber location our helpful collision pros can handle every detail of your repair and strive to get you back on the road as quickly as possible, confident your car looks and performs like it did before the accident. One of the fastest cycle times in the industry means you get your car back sooner! We'll deal with the headaches of insurance paperwork processing. We'll arrange for a rental vehicle to be ready when you drop off your vehicle for repair. Our twice-weekly update phone calls ensure that you'll always know exactly what's going on with your vehicle. If you prefer email or text, we'll provide your updates that way. Interest Free Financing Options: Need your vehicle fixed now but don't have the money available to pay for repairs? Gerber can help by offering 6 month interest free financing. Collision Repair: Services include auto body & bumper repair, scratch & dent removal, frame straightening, paint repair, & paintless dent removal. Our skilled technicians repair all vehicle models and all repairs include a Nationwide Lifetime Warranty. With over 80 years of experience, we are your full service auto body shop. Auto Glass Repair/Windshield Replacement: Our services include windshield replacement, chip and crack repair. Mobile service is provided at no charge.

I just had a premier experience at 5 speed collision center. I brought my 2020 Honda accord to get…read morean estimate and repair done after I was rear ended. The job that this team did with the attention to detail and craftsmanship had me really satisfied with the results, and my car looks like it's fresh off the lot! Carolina was always keeping me updated at least once a week to let me know the progress on my car, which was something I wasn't expecting but very appreciative of the open communication and transparency. Elizabeth and her team really goes above with quality and care. If you need your car repaired and are looking around for collision repair I highly recommend 5 speed collision center they will really do a good job, and you will be happy with the results!

10/10 repair shop, looks like nothing happened! Great service and communication with customer,…read morewould definitely recommend this place to everybody!!

PLEASE DO NOT PURCHASE. Horrible service. The business name is misleading and is listed 3 different…read moreways. The location itself was extremely unclean and not a place I would normally patronize. I was there only for emissions testing, yet they attempted to upsell additional services and inspected my air filters without my consent regardless of me telling them I was pressed for time. When I raised concerns, the staff became rude, loud, and condescending, despite me explaining that I needed the emissions test completed urgently and I made it clear THAT WAS MY ONLY FOCUS. The woman at the front counter named Julissa called me "crazy" while I had my AirPods in and and then followed me outside, telling me to "be safe driving" in a very nasty way after I stated I would be filing a complaint and made it clear I would never return. This lady literally followed me outside to my car harassing me. Afterwards, she filed a false police report, claiming I made a threat simply because she did not want me to report their poor service to Groupon. This behavior is unacceptable; misleading business practices, harassment, and making false accusations are not okay. I will be pursuing this matter further legally, especially after seeing they were suspended for vehicle inspection and are on a Disciplinary Action Report for Inspectors!

Good Service and done the work very easy for me with detailed information about the service cost…read moreand time duration. And handed over the car within the stipulated time.

On the way to work, I got hit in the parking lot. Accidents happen, and I'm happy to report Best…read morecollision really is the best! It was a seamless process. They arranged Enterprise to pick me up, handled my car with care, and repaired it to it's pre-accident condition. The only thing I wish is they called me with updarws instead of me reaching out to them. Overall, the staff is friendly and knowledgeable, and the paint match is spot on.

*Beware*: Terrible communication, terrible quality control…read more Them: "We don't just leave you hanging and not communicate like other collision centers" Me: "You are have been literally doing that this entire time" Background: My car was hit with a branch during the derecho in May. I needed back windshield repaired, some scratches fixed, and plastic part behind the seat repaired. Communication: The entire time it was with Best Collision Center, I was called once - when it was time to pick up car. All the other times was me trying to get an update on the process, where things were, timing of when it would be done, follow ups when it was not done when I was told. Literally, towards the end, called on Monday was told, "It is like the next in line for paint" and "it would probably be done Friday". Only for Friday to roll around and not hear anything, then following Monday told "it is next in line for paint, probably done Friday". I asked well that's what you told me last week. They then told me, "oh well let me actually go ask where it is". Yes, they just... kinda guess, finger in the wind on where you are. You have to specifically ask, "can you actually go and look to see where I am, and how long it will take" before they will even know where you are. At no point did they ever call to say here is what will be fixed, (insurance will do that), which I also had to call and find out. Was even asked if I wanted to fix all the damage (perhaps I'd rather have the cash instead of fixing the scratches). Quality Control: The icing on the cake, is when I go to pick up my car. Asked for money (no receipt, when I asked for one, it was like a weird request as if no one had done that before on a transaction that was over 1000 dollars), and handed keys. It wasn't until I walked out to my car, alone, to inspect that I noticed the car had bubbles all over it. No just like tiny ones, but 2-3 inch ones (see images). When I walked back in, they were shocked. What do you mean it has bubbles... huh.. "yeah its after market". Not our problem. "So what do you want us to do?" I want a windshield that doesn't look like crap that is brand new. If you buy terrible parts, that is not my fault. So after a useless conversation, they best they could do was remove the tint, which he replied "that's like 200 dollars for new tint". Okay great... how long will it take, "Umm I'm not sure... maybe end of day, maybe tomorrow. I don't know." Then what's even better, after picking it up their solution of removing tint, I open the trunk to find TONS glass pieces (see images - all of those are pieces of glass). So while being charged to clean up the glass... it didn't actually happen. The idea of quality control is just non-existent.