I would not recommend this location for a DOT physical based on our experience…read more
About a month ago, my partner went to +MEDIC on Oliver Road in Fairfield for the physical required for his California Class A license. He paid for the exam and left believing all of the required paperwork had been completed.
We later discovered that portions of the paperwork had not been filled out correctly or completely. He returned to the office today specifically to have the paperwork from his original visit corrected, and he was charged again.
What made the situation even more frustrating was that, during his return visit, the doctor told him that this was not the first time something like this had happened. That was concerning to hear, especially since he was being required to pay again because the original paperwork was incomplete.
I also called the office to discuss what happened. During that conversation, the person I spoke with hung up on me. I was simply trying to understand why we were being charged a second time for an issue involving paperwork from an appointment we had already paid for.
In my opinion, if paperwork connected to a paid DOT physical is not completed properly, the patient should be able to return and have it corrected without having to pay for the service again.
If you choose to come here for a DOT physical, I strongly recommend checking every page of your paperwork before leaving and making sure everything required for your California Class A/DOT process has been completed.
Based on our experience, we will use a different provider in the future.
I would not recommend this location for a DOT physical based on our experience.
About a month ago, my partner went to +MEDIC on Oliver Road in Fairfield for the physical required for his California Class A license. He paid for the exam and left believing all of the required paperwork had been completed.
We later discovered that portions of the paperwork had not been filled out correctly or completely. He returned to the office today specifically to have the paperwork from his original visit corrected, and he was charged again.
What made the situation even more frustrating was that, during his return visit, the doctor told him that this was not the first time something like this had happened. That was concerning to hear, especially since he was being required to pay again because the original paperwork was incomplete.
I also called the office to discuss what happened. During that conversation, the person I spoke with hung up on me. I was simply trying to understand why we were being charged a second time for an issue involving paperwork from an appointment we had already paid for.
In my opinion, if paperwork connected to a paid DOT physical is not completed properly, the patient should be able to return and have it corrected without having to pay for the service again.
If you choose to come here for a DOT physical, I strongly recommend checking every page of your paperwork before leaving and making sure everything required for your California Class A/DOT process has been completed.
Based on our experience, we will use a different provider in the future.