Dissatisfied customer. We contracted with this agency for 3 hrs each day. Caregivers were supposed to log in on the tablet that was left at the house and fill out a form stating what was performed. Some caregivers never even filled it out. MANY TIMES, when it WAS filled out, it would say things like: made lunch, changed litter box, wiped down kitchen countertop. That's it? A 3 hr shift and this is all you did??? Just didn't feel we got our money's worth on most shifts. There were a few times the caregiver would show up 10-20 minutes late. One time, the caregiver went home 45 min. early because the patient told her to leave. Caregiver did not follow procedure and call the office from patient's house. Just left and called her manager once she was gone. Patient needed to be sure his wound was cleaned each day while the caregiver supervised on how to have him do it himself. It needed to be done daily and there were a few times the caregiver did not have the patient clean his wound - which was VERY important (and one reason WHY we hired help). When one of the patients was being discharged from a rehabilitation center via the caregiver, the discharge papers with prescription information never made it home (these were important papers!). Overall, would NEVER recommend this agency! read more

I have worked for Sequoia Senior Solutions for the past year and in that time have had the pleasure of meeting many of the care givers that Sequoia employs. The first thing that comes to mind when thinking of the caregivers is their constant dedication to their clients. I remember during the fires last year watching the caregivers make sure their clients were safe even at the risk of their own safety in some cases. Watching the caregivers and the clients they care for is really a beautiful thing, it goes way past an employee getting paid to do a job, its more of a friend ship that evolves with the caregivers extending themselves to their clients and caring for them, sometimes until the very end. Having to bring a stranger into your loved ones home because they need care can be hard, but Sequoia helps you each step of the way, from your first meeting with a Care Manager to eventually placing the correct and well trained caregiver in the home to meet your loved ones exact needs. When it comes to the Management team at Sequoia ~ it all starts with the owner operators. Stan and Gabriella lead our team with honestly, determination and the utmost care and concern for their clients and caregivers alike, and it shows with happy clients and employees alike. I highly recommend Sequoia Senior Solutions if you are needing a care giver for your self or a loved one ~ they will exceed your expectations. read more

We had our caregiver for 2 weeks, while my wife was recovering from surgery. I am partly disabled and can't drive. Contacting Sequoia Senior Solutions was the best thing we ever did! Our caregiver went above and beyond what was expected of her. She not only cared for my wife but drove both of us to all of our medical appointments, helped with our shopping and was so pleasant to have around. She was always punctual and never in a hurry to leave and was eager to help in whatever way she could (and always with a smile)! We are both is our 70's and feel so lucky to have such quality care right here in Petaluma! Sincerely, Gregg & Manuela Reyes read more

I needed to find transportation for my in-laws to go from their Board & Care to Kaiser Hospital in Santa Rosa. I was referred to Sequoia Senior Solutions by a competitor transport service because my request was out of their service area. Boy, was I extremely pleased with Sequoia's service. The telephone receptionist (Becky) was super pleasant to deal with and, their transport supervisor (Will) was also terrific. Finally, the assigned caregiver driver (Heather) was fabulous. She arrived in their van to transport my wheel chair bound mother-in-law to Kaiser, saw to it that she had her lab work done and then drove both in-laws through Kaiser's drive through flu shot clinic. Sequoia offers a host of services and I can vouch for their transportation assistance for seniors. I recommend them without reservation. read more

Dear Caregivers, if you are looking for an opportunity to work with seniors in their homes, look very carefully at this company before you get involved. I interviewed at the Oakmont office and that went well enough to go to the next step: providing 14 references (yes, really!) along with other standard CA caregiver preliminary items. About 2 weeks later, I attended a full day of orientation/training at the corporate office in Petaluma. I was handed a purple pullover shirt bearing the company logo and told to change into it for a training group photo and one for my ID badge. Then the owners asked each one of us for our availability and a schedule was presented to the group of 8 trainees of their currently available shifts. For a company that advertises caregivers well matched with its clients, I found it odd and rather cold. The HR man then had us complete employment docs to a standard to perfection that took a while. We were all herded into a room and the door was closed for unannounced drug testing before the training began, which was very invasive and really creepy. I have waited 3 weeks and received no work offers. And during that time I have been working for the main competitor of SSS, which is a company that is warm, accommodating of my PT availability and location in Oakmont. I have resigned from SSS on a gut feeling that something is NOT ABOVE BOARD with this company. read more

Dear Fannie Thank you so much for all the hard work you did to make the Oakmont Health Initiative's Cher tribute show such a great success. You and Sequoia Senior Solutions are to be complimented for your involvement in the Oakmont Community. We feel that our Health Initiative and Sequoia Senior Solutions have mutually beneficial goals and objectives; helping Oakmonters live in their own homes longer and happier through a combination of exercise and the services that you provide. The Oakmont Health Initiative is proud to be a partner with you and Sequioa Senior Solutions, and we look forward to a mutually supportive relationship. Sincerely, Tom and Teresa Woodrum Oakmont Health Initiative read more

This is the most utterly and horribly dreadful home care experience we have ever had. A couple months ago, we decided to employ Sequoia on a trial basis. The supervisor, named Terry, came to our house and was very knowledgeable and thorough in her description of the service for my mother. She set up biweekly appointments for a woman named Katherine to come every other Wednesday. Though Katherine was somewhat abrupt with me, I let it go because what counted was the interaction between she and mom. We had made plans so I would be able to go do other things and get the dogs out of the house while Katherine could spend some quality time with my mother but for that first visit I had to be there to accommodate a phone repair contractor. We found out that Katherine was a vegan, which is no harm but she only fed my mother vegan food, instead of a mixture of foods we had in the cupboards. In other words, mom had to eat what the caregiver ate only. I let that go for the time being and didn't say anything. Katherine also implied that the house was dirty by the way she asked to clean it. Two weeks later, Katherine showed up 15 minutes early, before we were prepared to receive her. When I mentioned that we weren't quite prepared because she was early, she made the excuse that 'We always come 15 minutes early' basically defending herself like we were supposed to know that. I had not been notified as to that situation. Personally, I think they do that on purpose to try to gauge if anything underhanded is going on at the property since I had not been informed as to that practice but that's just a guess on my part. This time I did take myself and the dogs away as planned but had to come home an hour early to have the dogs get water and let them relieve themselves. I told Katherine this but she put me to work getting her supplies while the dogs sat out in the car for 20 minutes. Before I finally left, mom told me that Katherine had told her that she was WEARING MEN'S UNDERWEAR. I practically fell down. Not that we had to defend ourselves on such a rude comment but I proceeded to tell her that not only was I on the trip to J.C. Penny's for mother's shopping, I saw her buy them from the Women's Dept. (I wash her clothes and the panties have no male pouch in the front.). After I returned the second time to relieve Katherine from her work, she approached me and told me the same thing about the underwear. I had to bite my tongue. We actually had an amicable conversation at the end of her shift but as she was getting ready go out the door, she looked at me and bluntly retorted, "Excuse me." and brushed past me as she went out the door. Mom and I talked for a while and we decided to terminate Sequoia's services. After the first week, we had determined that she didn't need the service but mom elected to keep Katherine because she was nice to her. I knew mom didn't need the service and considering how rude the woman was to me, I was just looking for an excuse to terminate her. That came of course regarding the underwear incident. Two days later I contacted Sequoia's flagship office in Petaluma, CA by email to advise them of the termination of contract. They didn't bother to reply to me. Two days after that I received a cold call telling me that someone tried to come to the gate but couldn't get in. This was a complete surprise as we had not expected anyone else. I asked for their information and they wouldn't tell me a thing, not even the name of their company. I figured out later that this had been Social Services, as Sequoia had obviously told them something terrible about us. The next day I contacted Sequoia supervisor Terry and had to leave a message on her answering machine to verify that we had terminated the contract. She, as well, didn't bother to contact us back. Social Services called AGAIN to try to get more information. Sequoia sent us a bill for the 2nd service they had provided even though I had paid for both service appointments when I received the bill for the first one. I am ignoring the 2nd bill. If they call and harass me I will report this whole thing to BBB and threaten legal action. This entire situation was PITIFUL. This is THE most DREADFUL company I have ever seen in my 30 years of adulthood. I highly recommend that this service be AVOIDED at ALL COSTS unless you want your elderly relatives PERSECUTED! My elderly mother was INSULTED IN HER OWN HOUSE! That experience with Sequoia Senior "Solutions" was TOTAL TRASH! read more

As a professional painter I occasionally work for elderly individuals. As I was working for an older women I found out that while she lived at home she was being cared for by Sequoia Senior Solutions. I met the care giver and was very impressed with her professionalism. I could tell my customer was very happy being able to live at home and still maintain her Independence and yet receive the help she needed. I wouldn't hesitate recommending Senior Solutions to others. read more

I have emailed this to Sequoia Senior Solutions today after several emails since January 2017. Unacceptable business practice in my opinion January 7, 2017 was the last date I had a caregiver. Since then I have repeatedly emailed requesting for a copy of all the invoices including record of refund. Our generous, kind, considerate, caring friend paid for my In-Home Care. If possible we would like to consider paying our friend back and also want records for our files. We understand our friends personal information will be removed from the invoice i.e.: credit card information, etc. April 7th will be three months! This is unacceptable business practice. Please send all invoices including record of refund: read more

I called Sequoia Senior Solutions to inquire about companion care for my mom. I was nervous making the call but when Michelle answered she put all my fears to rest. I called on a Monday and by Wednesday we had the ball rolling. They took a careful history regarding my mom and matched her with the perfect companion. I felt secure I knowing the company did all the screening of the caregivers too. I feel more at ease knowing my mom is getting out and being social when I am not able to be with her. She and Peg have been going to lunch, the movies and everywhere in between. My mom enjoys her company and looks forward to her visits. I would recommend Sequoia Senior Solutions to anyone needing compassionate and professional care. read more

My sisters and I have been employing Sequoia Senior Solutions (Sequoia) to assist our 95 year old father with exercises in his apartment. Sequoia caregivers have two 1/2hr. schedule meetings with Dad each week and they employ a number of excercises that Sequoia experts have enlisted to help elderly people maintain their strength.Dad enjoys the sessions. They work on exercises that help him with getting out of a chair as well as balance for walking. The results have been very positive. Finally, Sequoia has a ability to hire only the best. We have been struck by the talent, honesty, professionalism, and dedication of the Sequoia caregivers. We understand that Sequoia Senior Solutions has recieved many awards in recent years for its practices, and from our observations, they are well deserved. We highly recommend Sequoia Senior Solutions. read more

I have worked with Sequoia for about 6 months and I have extensive experience working with the elderly as a CNA. If you are looking for care for a loved one please go somewhere else. While the owners are nice, they are only looking for a huge profit. They pay their caregivers as little as $12 for 24 hour shifts which will reflect on how well a caregiver will do their job. The office is also very disorganized. During my orientation, people kept coming in and out of the room to have conversations with whoever was teaching. The office almost never gets back to and if they do it is a short and abrupt conversation rarely addressing the issue - even if it involves an emergency with the patient. If you do find a caregiver that you like it is almost certain that he/she is already looking for another job. The turnaround is a few months at most. I have resigned from Sequoia and wanted to give a word of warning for anyone who was considering contracting with them. Go somewhere else for your loved ones. They deserve better! read more

I would strongly recommend interviewing 3 or so agencies to see the difference before you make a decision on who to contract with. We contracted with this agency after my mother had a knee replacement. We had used their sister company down on the Peninsula, (They were excellent) and they recommend this company. Because we had a good experience with the Peninsula agency we went ahead with them up in Sonoma County when my mother returned home. The coordinator Terri, started off nice and informative until she received the signatures on the dotted line. After that she became hostile and combative when contacted. The two caretakers they sent out to my mothers had only been on the job 1 and 2 weeks, they were unprofessional and seemed untrained. My mother called the office and asked for a seasoned caretaker, apparently they did not have one available. Also getting them to complete the necessary paper work for my mother insurance was a major issue, as of this time I still have not received the completed paperwork back, nor have they returned my phone call. I would not contract this company again. read more