Help at Home has been responsive, professional, and supportive. From the caregivers to insurance…read morebilling, their team has helped make the best of a difficult situation.

From my first call, to a hospital visit the very next day and throughout home hospice Ili and her…read moreteam were terrific. Caring, sensitive, well-trained, experienced and helpful - incredibly helpful. And Waji Sitokeni who was our home health aide was terrific. Her professionalism, dedication and hard work made my wife's last few weeks more comfortable and helped my daughter and myself get through the toughest time of our lives. I cannot thank Ili and WaJi enough.

MaiFiji Home Care LLC…read more The caregivers assigned to my husband's 24-hour care in March 2020 were very good. They were caring and efficient and seemed to be well trained. That being said, I have no issue with the care he received. My issue is with the lack of transparency with how the fees are collected. The quote they gave me the day before my husband was to be discharged from the hospital, was that my charge would be $20 per hour. I was also told they do not take credit cards, so I was ready with a check for the first week in advance ($3360). The first I saw of their "Client Agreement" was the day of discharge minutes before my husband was ready to leave the hospital. The transport ambulance EMTs were there, ready to move him. I was given the Client Agreement to sign, and was told that I was also to pay an extra $3360 for a "Placement Fee which is a one time fee charged for every new client and is equivalent to one week of the Caregivers pay and paid once we place the Caregiver on the case." At no time in the days previous was I informed of this extra charge. Had I known beforehand, I might have gone with a different service whose rates were slightly higher, but included all charges. The person who handled all of this, Elena (Helen), was my contact with the administration, and the person who gave me the quote and subsequently, the Client Agreement, and collected my check in the amount of $6720. A few days later I called to ask her why the "fee" was not discussed prior to the presentation of the Agreement. She actually yelled at me asking why I was "kicking up a fuss" and continued to tell me I should "talk to Ili about your 'judgements'." She repeated this in an email she sent the next day apologizing for being "rude and yelling". This was not very professional, nor was it something I appreciated with my husband very ill and in Hospice care. After my husband's passing 3 1/2 weeks later, I was told my invoices would not be submitted to the insurance company until I paid the last 1/2 week owing. It was a very stressful time, but I hand delivered the check to her to facilitate the timely submission of the claim.

I visit Exceptional Care Home a couple of times a month when my son works there to play piano for…read morethe residents. This home is high quality, and sits in a beautiful setting. The workers always seem competent and attendant to the needs of residents. The residents appear happy. The management strives to arrange for a variety of entertainment selections throughout each month. I would consider this setting for my parents if needed.

Very clean and professional operation. I went up there for my grandmother to take a look. She…read morecouldn't bring herself to move yet, but when she's ready, this will be the spot.

Lynn Cox of EMPower Eldercare Management is amazing. I was so lost and clueless when my dad fell…read moreand I had to help him get care and move to a new living space. She took a dreadful situation and completely turned it around. Lynn is extremely knowledgeable about how to get someone set up with appropriate doctors, living situations, home care, and a gazillion other details. I can not overstate how thankful and relived I have been now that she has been involved in getting my dad's life together. She's not only smart, but compassionate as well. If you need help figuring out how to get resources set up for your parent, do yourself a favor and call EMPower.

As a community partner, I've really enjoyed working with Parent Placement Solutions. They genuinely…read morecare about the families they serve and always go the extra mile to make what can be a difficult process feel much more manageable. Jeff Cave is a pleasure to work with. He's approachable, responsive, and truly values collaboration. It's clear that his priority is making sure families are connected with the right resources, and he treats both clients and community partners with respect and professionalism. It's refreshing to work alongside an organization that communicates well, follows through, and is so committed to doing what's best for the people they serve. I highly recommend Parent Placement Solutions and look forward to continuing our partnership.

I highly recommend Jeff and his team!!!!!!!!! When trying to find home care for my mom, who is on…read moreHospice Care, I was given Jeff's number to help me find a permit placement for my mom. I called and it changed my life. What he did for me, taking on the burden of finding available placement and the right place for my mom's special needs, was nothing short of a miracle. AND the best part it's at no charge to me. I couldn't believe it. He was there every step of the way, and such a great emotional support too. Jeff I can't thank you enough!! Forever grateful!!!!!! Karen

My grandma spent a few years here, and our family always felt good knowing she was being taken care…read moreof. Pam was very kind and easy to communicate with, and she kept us updated whenever we needed anything. The staff was patient and thoughtful with her, from helping her with her morning routine to making sure she had the things that made her comfortable. They also made time to talk with her and make her feel included, which we really appreciated. It gave our family a lot of comfort knowing she was treated with care and respect.

Dear Fannie…read more Thank you so much for all the hard work you did to make the Oakmont Health Initiative's Cher tribute show such a great success. You and Sequoia Senior Solutions are to be complimented for your involvement in the Oakmont Community. We feel that our Health Initiative and Sequoia Senior Solutions have mutually beneficial goals and objectives; helping Oakmonters live in their own homes longer and happier through a combination of exercise and the services that you provide. The Oakmont Health Initiative is proud to be a partner with you and Sequioa Senior Solutions, and we look forward to a mutually supportive relationship. Sincerely, Tom and Teresa Woodrum Oakmont Health Initiative

Dissatisfied customer. We contracted with this agency for 3 hrs each day. Caregivers were…read moresupposed to log in on the tablet that was left at the house and fill out a form stating what was performed. Some caregivers never even filled it out. MANY TIMES, when it WAS filled out, it would say things like: made lunch, changed litter box, wiped down kitchen countertop. That's it? A 3 hr shift and this is all you did??? Just didn't feel we got our money's worth on most shifts. There were a few times the caregiver would show up 10-20 minutes late. One time, the caregiver went home 45 min. early because the patient told her to leave. Caregiver did not follow procedure and call the office from patient's house. Just left and called her manager once she was gone. Patient needed to be sure his wound was cleaned each day while the caregiver supervised on how to have him do it himself. It needed to be done daily and there were a few times the caregiver did not have the patient clean his wound - which was VERY important (and one reason WHY we hired help). When one of the patients was being discharged from a rehabilitation center via the caregiver, the discharge papers with prescription information never made it home (these were important papers!). Overall, would NEVER recommend this agency!

I've worked with Jet a few times for my photography. This time I was hired to capture a collection…read moreof Lifestyle images for her website. We started off the day at the Pine Ridge terrace in their Memory Care Unit where Jet specializes. She assisted a wonderful client named Jennifer caring for her sister, Wendy. It was such a pleasure witnessing her in action, fore we may all need assistance like this someday in our own lives. It's nice to learn the process laid out before me. All the details needed for such challenging decisions takes time & such patience. Capturing each element of her duties was very intriguing & inspiring. The video reel was my most favorite display of her shining like a real life Hero on screen. Kudos to you girl! Keep up that Heavenly talent! Bless you!

Excellent service. Jet got to know us and made us feel comfortable by building trust with mom…read more Mom loves the new place and is being taken care of so well. Very personalized and caring. Im so happy that we worked with Jet's Assisted Living. Mom is Happy and so are we. Now she can keep living her best life!