We came upon this independantly owned vet surgery after having bad experiences with 2 other vets,…read moreand I'm so glad we did. We bought our first ever pet, a german shepherd puppy, and were panicked when we noticed a cyst between 2 of his fingers. We took him to a local vet and they spent 2 minutes looking at his paw and without even explaining or asking us, booked him for surgery the next day and injected him with painkillers and anti-biotics. Having felt that we were being taken for a ride we made an appointment with the pets practice for a second opinion. The nurses were helpful and polite, and a convenient appointment time was very easy to arrange as they open later than most vets. Our vet, Kylie, was really wonderful about everything. We told her our concerns, and she examined him, and told us professionally, but also kindly, what we did and didn't need to worry about. We also got to discuss some of our other concerns as first time pet owners, and she was very helpful. For example, she in the course of the appointment had noticed he had dry skin and that he was a slightly under weight and we may want to consider a different diet. We didn't feel pressured or guilted into doing anything, and she didn't just add things to the bill like the other vet, but I was happy that she took the initiative to notice and let us know. I think what annoyed me about the others is that they didn't respect their ethical and professional boundaries, and it was so in tune with the stories you hear about vet's being scam artists (there was an episode of panorama about it). At the end of everything she decided to prescribe a course of antibiotics, which seemed more sensible than cutting into him at the first oppurtunity like the other vet. Her manner with us and our puppy inspired our confidence in her. We did change the diet which not only adressed the skin and weight issue, but his distaste towards his food which we had noticed. I can't say enough good things about this place. It's convenient as it opens late, has parking, and is easy to get to. It's always clean and a nice environment. We decided to our dog to the puppy class was good, and it was nice to hear about advice and training directly from a vet, and it turns out that this is the only place with a vet-led training class in this area. Since then our poor puppy has a few medical issues, in each case the advice was always good, and we felt safe trusting them as we felt that they really did have our pet's best interest at heart.

A small vets practice that belongs to a bigger branch in Reigate. Brilliant service from vet and…read morenurse alike. Just a phone call away whatever the time of day. They have dealt with all th pets I have ever had and would not go anywhere else.

I cannot say enough good about Priory Vets. They saved my Boston Terrier's sight, and helped me get…read morethrough a very difficult period with my dying Boxer, and did everything they could to keep her going. They dealt with her ultimate death and the death of two of our cats with respect and kindness, which is the hardest part of being a pet owner. We were always very happy with wait times for appointments--they were often able to see us the same day for pressing matters. The knowledge and honesty of their vets was vast, and always appreciated. I highly recommend their Redhill and Reigate practices to anyone who loves their animals.

They have declined dramatically in their patient care over the last 3 years I have taken my pets to…read morethem. And if you have an exotic animal I would avoid this vets. In December I was quoted £600 for an operation In two places on the guinea pig. I agreed to go ahead with the operation until the vet ( who since left the practice) called me to say we could half the operation as the biopsy was inconclusive. Four months later I went again as the most concerning lump had grown a little bigger and was causing her discomfort, only to be quoted close to £1000 for exactly the same operation. A price difference well beyond normal inflation. They conceded to charge the lower price for the operation without apology and the aftercare was not good. Although I did my best to clean the most major wound every day and to make sure her living place was as hygienic as possible, I was made to feel like I was the problem that she was chewing her scabs and causing herself ongoing bleeding. The vet who operated Jon her was absent much of the time so I saw a fear mongering locum which resulted in two emergency visits as the wound got worse to different gets because of the absence of the vet who operated on her. One time I drove to London because I was told no vet was at trinity and the more local vet would charge me as a new client. The one in London wouldn't. When the vet in London charged a new customer price and realised I'd been referred they suggested I ask for a compensation from Trinity. However the staff who had had that conversation over price had not told the truth about what they had said to me and the conversation conveys in the email was entirely different. They said the would contact the vet in London to say I was coming but I arrived there and was nearly turned away at the door as that vet knew nothing about me coming fortunately they had space to see me. This catalogue of failures by Trinity vets shows a marked decline in Thier service. They used to be excellent. And the dishonesty of the staff upset me the most. They used to have at least three exotic vets and now appear to only have one. Mark is good and your pet is in the best hands with him, but he is only one man and cannot see to urgent problem since they used to have about 3 exotic vets there but now only have one. When my pet finally saw Mark again. The wound which other gets around Kent had labelled a serious concern, turned out to not be a problem and there was a very simply solution to aid the healing. But as you can imagine. One exotic vet in the practice is not ideal. Furthermore they don't respond to emails in a timely manner so if you have worries about your animal they won't put your fears to rest. The way the gaslight the concerns of thier clients is abysmal. Vets avoided. I'm now looking for a new exotic vets in case of needing them for one of my other two pets....

The number 1 practice in the South East in my opinion. They can deal with anything, not just cats…read moreand dogs. In an area of notoriously poor veterinary centres, Trinity stands head and shoulders above them all. Brilliant in every way.

This place was so wonderful. After a not so great experience. Super thankful for this veterinary…read moreoffice. From start to finish I would highly recommend their services. We had been looking for a vet for Brooking. I can finally report here that these people know what their doing and go above and beyond. They're very understanding with your individual needs as well as happy to explain in detail what your pet is having done. They also get your appointment finished in reasonable timing. Excellent customer service. Paulo is so nice, professional, and caring to your animal. Brooking, was so happy and well taken care of. I can't begin to Thank You, See you again soon 5*

my first visit to Orchid vets. One of my hens Grace became ill whilst I was on holiday. I was given…read morean immediate appointment, and Grace was given a thorough examination lasting half an hour, by William Lewis who was very kind and helpful. showed me how to administer medicine orally, and Grace is now 100% fit and happy. Never was the suggestion made that as it was only a hen why not put her down, she was treated as though she was an expensive pedigree. If you have poultry or any animal, you will receive fantastic service from all the staff here

The London Cat Clinic is the most amazing Vets for cats! The team are amazing, so knowledgeable and…read morethe facilities are amazing. Such a calm place and all the staff clearly care about the cats and you the owner! I cannot recommend more highly.

Amazing place for cats! Our little Nikita has received excellent attention and care from being…read morespayed to treatment for her colitis. Dr Campbell is very knowledgeable about cats and the team knows how to make them feel comfortable and relaxed. He follows up with patients to make sure everything goes well and that their issues are fully resolved. I and my kitten and extremely impressed with the quality of care and I trust him completely with my pets. This clinic is cats only so it is quiet and clean. Highly recommend it.

Home Vets London came to the rescue when I needed a last minute Animal Health Certificate to…read morerelocate from UK to EU because my regular vet informed me that they weren't going to be able to do it. Nuria was the first person I got in contact with and she was extremely kind, friendly, and always answered my questions in a timely manner throughout the entire process. Dr. Jose was the one to physically come to our house and not only was he also extremely kind, but my dogs absolutely loved him (and they usually are petrified of vets). He got on the floor to play with my dogs and gain their trust before doing any work. Dr. Cesar became like a friend throughout the entire process. I had a different case because my rabies and all my documentation came from the USA originally; however, there was an issue with the paperwork from the original USA vet. Dr. Cesar worked with me even during the weekend to help get this issue resolved with my original vet in order for my dogs to be able to travel. I was such a nervous wreck but Dr. Cesar did everything in his power and thanks to him and his team we are all now in the EU in our new home. I have absolutely nothing negative to say about this team. They were amazing from the very first email all the way to the follow up from them to make sure we got to our new home safely. I only wish I had met them when we first arrived in London as I would have loved for them to have been our vet from the very beginning. Thank you so much to the entire Home Vets London team!!

By far the best vets I have ever used, so much so that I travel from Great Chart near Ashford to…read morestay with them. They are a team of professionals that all care about animals far more than money and that's special. When I had to have my last Labrador put to sleep, Lauren was so compassionate and almost cried with me. My current Red Fox Labrador had trouble whelping and George/son (soz forget name) were great with her. Big enough to cope but small enough to genuinely care

Excellent vet. Our first experience of Badgers Oak was when our cat was attacked (probably by a…read morefox) on a Sunday afternoon (of course). George was the only vet we could raise. He was very gracious about seeing her at an awkward time and took good care of our old girl (she pulled through). They've been our vet ever since. We've had experience with a number of practitioners at Badgers Oak and they have been uniformly excellent.

These vets definitely come recommended by me. All the vets I have seen there have been very…read morehelpful. I have small rodents and so you worry that vets are only interested in cats and dogs, but everyone here has been very good and have helped keep my pets happy and healthy. They are also willing to try new treatments and will take suggestions from me about suitable medication or treatment. Prices are reasonable and very fair (eg they don't tend to charge for a quick check up if your pet has already seen the vet for the same thing).

Following an emergency we received excellent service from very efficient and kind staff.read more

Moved to this new vets from another in the area, and WOW, the difference was phenomenal…read more The staff there are very helpful and explained everything in words I could understand not the usual medical jargon that the older vets seem to come out with these days. The premises are modern and welcoming - more like a private doctors surgery than a vets waiting room which left me concerned about what my bill would be like but I was pleasantly surprised when I was given the invoice - much less than I am used to paying!! Would happily recommend Alyson and her fabulous team to every pet owner in the area!