Awful reception who doesn't have a care for you or your pet if you are under the age of 50! Received a postcard reminding me that my Healthcheck and Booster vaccinations were due, I promptly phoned up and booked an appointment, I asked explicitly if these services were included in the 'Animal care' direct debit I had already been paying over a year for, to which she replied 'Yes thats all included, I'll make a note of it for your appointment!" (She already had my details up on screen from booking my appointment) I arrived for my appointment, I was 15 minutes early but ended up waiting half an hour after my appointment time to be seen. The vet was pleasant enough but seemed to focus on selling us the Adult Healthcare direct debit, however she performed the services without trouble and with a smile on her face. We then left the vets room and the receptionist told us that it would be 41 pounds for that service, I told her that I had phoned up yesterday and asked if this services was included and that I wouldn't have come here if it wasn't as I was already unhappy with the service I received a year ago however I was tied into the direct debit. Her response was "Well I was here yesterday but I would have never have told you that" I recognized her voice and it was the exact same women. This is not the first time it has happened to me, and has also happened to another friend of mine when looking for care for her Hamster. This seems to be a common occurrence and a scamming tactic in my opinion. For 140 pounds a year I was to receive '1 Pet healthcheck in a years time'(yeah not the one I had to pay on the day for?!?!) -30 pounds ( I asked how much to book it separately and it was 20 pounds?!) Advocate flea removal - 95 POUNDS?! It is available on amazon for 24 pounds?! Drontal worming tablets - 15 pounds? Available on amazon for 4 pounds! Overall, ridiculous pricing made for the un-informed customer, awful service from the 'larger' receptionist who targeted my girlfriend who was with me at the time and not me, the paying customer and pet owner. Absolutely disgusting will not return. Have contacted 'Epsom Road veterinary clinic', they have made me feel like a valued customer since the first contact, and also have cheaper pricing! AVOID THIS BUSINESS AT ALL COSTS IF YOU DO NOT WANT TO GET RIPPED OFF! Edit - Forgot to include they also stock the cheaper version of 'Royal canine' which does not have the same ingredient that they used to have, they buy it for cheaper and sell it to you at the same price. Also wanted to charge me 250 pounds to see my Cat on a Sunday?! read more

Quite centrally located, with great opening hours including both saturdays and sundays. the staff here are very friendly and helpful. They sell pet accessories like cat flaps, toys and food and offer clinics for specific issues like immunisation and fleas! used this vets when my cat needed emergency treatment and they were great, helping me to complete the pet insurance claim too. Would recommend them read more