This is a very difficult company to TRY to do business with. Max, who I was trying to deal with was uncommunicative and finally ignored me.
I ordered two radiator covers. For the first, I gave the wrong dimention for the top and called repeatedly to try to correct. They (a guy named Max) would not speak with me because he said too much confusion can happen on the phone-and suggested we write instead. OK. No problem. I wrote them and told them the new dimension. Max asked for it 2 more times, even though it was in our chat feed-for which I gave in CM and Inches- To which there was no replay.
During that time, I ordered a 2nd cover (DUMB!), which arrived with no mention of the first- I asked if they could give me a copy of my order (as the size is again wrong but don't know if it was me or them) but there is no way to see an order as everything is automated. I tried to solve this on their website but customer support is an automated chatbot--And Max doesn't answer any phone or email.
I now need to hie someone else to cut down one of the boxes and to make a new top for the other.
VERY frustrating. These were easy fixes. TERRIBLE customer service. read more