Andy helped me today. He was very polite and professional. He was able to provide me with all the information I need it to know to feel good where I'm going to storage my stuff read more

As other reviews have already said, this place is great. I've used a variety of self storage facilities, and visited a few others around Pasadena. This place is clean, regularly maintained, well-lit, and comfortable (to the extent that any storage place could ever be comfortable) to work in. They provide plenty of carts, the loading dock provides easy access to the storage units and the elevators, and the hallways are very straight-forward. We have moved several truckloads of goods on pallets in and out of this place, and it has always worked out well for us. The staff is great, and they have a reasonable policy on transferring credit from closed units -- that was very important for us as our space needs ballooned and shrank with our business activities. We have mostly moved out of there, as we now have our own warehouse for our business (which affords us 24-hour access and use of electricity -- the two things we couldn't get at APSS that we really wanted). We still have a small personal storage space there. About the only thing I would have to complain about with the facility is that parking spots can be hard to find on a really busy day (mostly end-of-month-moving weekends) and the two loading dock sometimes gets filled up and you have to to wait your turn. read more

This is hands down the best storage facility in LA county. I rented from them for 3 years and they have been amazing throughout. The storage units are incredibly safe & protected. I can not begin to express how wonderful, accommodating & understanding they have been during Covid. This is an incredible business, employing & run by incredible people. Thank you, arroyo. read more

Chose this place because of the good reviews and had no issues. All of the employees I dealt with were very friendly. I had a 7x10 for my one bedroom apartment for $85 for the first two months (half of special) looks really clean and thank god for the climate control (it was over 100 degrees for 2+ weeks) I had no experience with storage units and definitely recommend! The only small thing is if they were open a little later that would be awesome. It never seemed too crazy busy and there were always moving carts available. read more

Very convenient storage located near Caltech/PCC. If you're a student, you can get a free key lock. Be sure to ask about deals and discounts you can get; I got half off my first 2 months which was just how much I needed for summer storage. The owner, Rima, is very friendly and professional, and is almost always available (during office hours). read more

Great service. fast and easy to check in. Needed something asap and they were able to accommodate.

This is as good as it gets. Safe, clean, professional staff, easy access, large facility. Highly recommended.

Wonderful, friendly experience. Rima was so helpful and worked with me to find the right unit for my needs. The first-two-months/50% offer and one-year rate guarantee were music to my ears as someone on a budget. read more

My bother-in-law had furniture stored here for about 7 years. When he moved out, we discovered damage to his grand piano. Piano was stored with the legs removed, long side laid on blankets, and the case leaned against a wall. When we moved it we found a dead rat nesting in the blankets between the piano and the wall. We tossed the feces/urine laden blankets and rat carcass in the trash and notified the staffer. In retrospect we were naive not to photograph and document evidence. In the end, management claimed damage was due to a small can of solvent he'd stored in violation of his rental agreement. They were just bullies. read more

Hands down, this is the best storage facility I've ever done business with. The facility is immaculate, the employees professional and personable, and the prices competitive. read more

Best Storage facility ever!!!! Clean, safe, and Management aka Rima is wonderful! If you need a storage unit big or small they have it!! Also open on the weekend which is so convenient. I recommend Arroyo Parkway and I have used them twice in between my moves and each time they give the same great service! Can't say enough great things about this place!! A +++ read more

Great friendly service. Andy was very helpful. Good quality carts at the location and a large freight elevator. Very competitive price and great promotional deals. read more

We needed some extra space in our small house. Other reviews led us here. The facility appears clean and safe. We rented a 5x5 climate controlled room for clothes and shoes. The staff was friendly and helpful. Looking forward to extra space in the house! read more

My experience here has been great. The facility is clean and the customer service is amazing. I would recommend it to anyone looking for strange in Pasadena. read more

This place is awesome. Before deciding on Arroyo Parkway Self Storage, I looked at most of the self storage facilities in Pasadena and surrounds. Nothing compared to these guys. Safe, clean, and really secure with very helpful, very friendly staff. I was worried about renting a unit on a non-air conditioned floor, but the old solid concrete building remains cool year-round. Another plus is that it's close to Whole Foods if you need a lunch break!! PROS: Safe, clean, wide hallways, plenty of big wooden carts to move stuff from your car to unit, secure parking, friendly staff, near Whole Foods, real loading dock for larger moving trucks to unload, sometimes they have discounts on first three months' rental CONS: Evening access hours limited - only open until 7p Mon - Sat and and until 4:30p on Sunday. I've just learned to work around that. Overall, I highly recommend Arroyo Parkway Self Storage. Now if I can just get rid of the stuff I have stored there, I'd be in good shape... read more

I was moving to a smaller house and needed a place to store all the extra stuff that wouldn't fit. I looked around a few places but most of them looked dirty and didn't make me feel safe until I found this storage. It was clean and well lit and I could even have a climate controlled unit if I wanted. The manager, I think her name was Rema, was very nice and answered all my questions patiently. I'm glad I found this place. read more

The staff are professional and very kind. I have stored here and always find the hallways lighting and bathroom are clean. The office reminds you with monthly e-mails on unit. I highly recommend Arroyo Parkway Self Storage for a month or longer!!! read more

Arroyo Parkway Self Storage is everything that you could hope for (other than free!). They are professional, clean, neat, organized and helpful. They have a huge variety of sizes of storage rooms, which are all well lit, clean and dry. As a Realtor, I refer all my clients here for short or long term storage, and I have had various sized units here for the past 4 years. There are always carts available too! They even have a truck that you get to use free of charge for your move-in. How great is that? Got stuff? Bring it to Arroyo Parkway Self Storage, and tell them that Roland sent you! You'll even get a referral fee when you send friends! read more

I came to this place after a year at the scariest, ghetto-ist Self Storage--a place where I personally witnessed drunk homeless people fighting in the hallways. So this place is an oasis: clean, bright, pleasant. The staff is awesome and everything is well-run and civilized. An added benefit is the number of businesses within the vicinity, which means I can combine my trip to the unit with other errands. This means I go more often, because Whole Foods is across the way and it is easily accessible via the Gold Line! read more

Great Storage facility. Employees are very nice and helpful. I really recommend this spot for extra storage.

Clean and in pleasant part of Pasadena. Well lit inside. Cordial assistance at the front desk. I would recommend this place without hesitation. read more

This is a great storage facility, always very clean, quiet, well lighted and secure. Rima and her staff are always super nice and exceptionally helpful. Over the past 10 years I've rented maybe 4-5 storage units here at Arroyo Parkway Self-Storage. It became my preferred storage facility and I would highly recommend it to anyone who needs storage space. read more

I have used this storage facility since 2009. It is always clean and quiet. I particularly like the fact that I have a storage space in the climate controlled area. The staff is very friendly and helpful. I pay for a year at a time and get one month free. The indoor parking is very convenient. Their security and access control system is tops! read more

With other nearby storage facilities, I researched which had the best feedback and it was APSS. The staff are courteous and friendly and prices reasonable. I feel safe visiting the facility, unlike others. The units are clean, well-lit and sometimes there is even calm music playing in the hallways! read more

I sincerely approve of Arroyo Parkway Self Storage and I would recommend to friends! The staff is extremely professional and helpful; I feel safe in the structure and the location of the structure, I loved the 1/2 price discount for the first month of storage, there isn't a long wait for the elevators, there are plenty and ample in size dollies to transport your items, there is lots of parking space, a free truck and truck driver to help with the initial storage, the bathroom is clean and large and I like the access system which monitors my coming and going. My only "not so much" is the diminished access hours. read more

Been using these fine folks for about 2 years now. Happy as anything with the service and the price isn't too awful either. When I first signed up, I was very ill and could not leave the house to go there and it was a very time-sensitive situation and had to be done that day...so they came to me! Twice! In one day! Rima the boss and then one of her operatives. With all the paperwork! Can you believe! I wish I didn't have to store anything, but if I do, I'm storing it over at APSS! read more

Having never rented a storage unit before, I had THE BEST experience with Arroyo Self Storage. I was pleasantly surprised at how clean the facilities were. And the manager was the most helpful. She explained everything in detail and helped me process everything from A-Z. I loved that they include a free moving truck (but you have to hire your own movers). I would definitely recommend this storage site to friends, and will definitely come in the future as needs arise. Thank you for a wonderful experience! read more

I was using Arroyo Parkway self storage for 2 years. I was pleased with the safe, clean and friendly facility. The location is good for students or people moving to the Pasadena area. They are not the cheapest storage business but they are the best. read more

I've never used a storage facility before and was concerned about security, both for my belongings and for me, as they all seem so dirty and creepy. After doing some research into prices I had to actually go shopping. Arroyo was my first stop, after talking with Rima, I thought I'd go check out some other ones just to see what's available. But, after walking just half a block I thought to myself, no other manager is going to be more pleasant, professional, thorough in their presentation and explanation, no other place is going to be this clean (even the restrooms are spotless!), and the price is right. So, there was no need to do any more shopping. Arroyo is the one. I moved my stuff in a couple of months ago and am pleased with my choice. The staff is helpful and pleasant. I feel they keep an eye on comings and goings. It feels very safe to me. read more

Friendly and professional staff. Great location, easy logistics, impeccably maintained facility. A perfect storage solution in an urban context. read more

Not having any experience with renting a storage space,we had many questions. Tyrone was patient and informative as he answered questions for us. He showed us around the clean facility and patiently showed us the various units that were in our price range and space requirements. Even though it was almost closing time, he never once tried to rush us or show a lack of interest in our questions. read more

The staff have always made it super easy to do summer storage for school here. They are very nice and helpful. Best prices around too. Overall, I have always had a very positive experience storing with APSS. read more

I have used this facility for almost 3 years (I only left because I was moving to the Westside), and was very pleased. It is secure, clean (especially the restroom -- thanks!), and the staff is friendly and helpful. My only complaint was that the lights are motion-activated, and the sensors do not detect your motion if you are in the interior of your personal storage unit for longer than a minute or so, and will shut off, and then you have to go out into the aisle and flap your arms or something. However, this is only a minor complaint, and I would very much recommend this facility to anyyone. read more

Arroyo Self Storage is the best!! Period!! I was a long time customer and found myself in need of a storage unit once again and Arroyo was my first choice!! Clean and safe facility and the best staff always there to assist!! Highly recommend for your storage needs!!! read more

This is by far the best, cleanest, coolest most amazing storage company I have every dealt with. More details later

I have been a customer of Arroyo Parkway Storage for over a decade and I can honestly say I would never use anyone else for my storage needs. Let's start with the staff. They are among the most professional, nice, and friendly people I have ever met. They are always more than happy to help and accommodate you. Then There is the facility itself. It is always clean and well lit. It I is extremely secure. The office is right up front. They have electronic gates and elevators. I have always felt comfortable being there even in the evenings. One of the best things about this place is the indoor parking, comes in so handy when it's raining outside. I highly recommend this place! read more

I highly recommend Arroyo Parkway Self Storage in Pasadena. The facility is safe, clean and accessible. Most importantly, the Manager Rima and her staff are extremely professional, helpful and friendly....they go above and beyond their call of duty to make sure that every client is happy and well taken care of. I've been using Arroyo Parkway Self Storage for many years and I am VERY satisfied. read more

Arroyo Parkway Self Storage is a clean, and well maintained place. The people who work there are efficient and helpful. I appreciate that there is a climate controlled area available. The location is very convenient. I have been a customer for several years on and off, and I would recommend it. read more

I've been at this facilty for 15 years. Very clean and well maintained with an awesome and helpful staff.

This is a great facility - with terrific, convenient hours and helpful, professional staff. They carefully monitor the building and it is very well run. read more