We had a disappointing experience at Big Bear Sporting Goods, but Mountain Top Tackle Shop…read morecompletely changed that for us! Billy was awesome. He took the time to help us out, set up our fishing poles, and explain everything so we felt confident and ready to go fishing. He was friendly, patient, and really made the experience enjoyable. If you're in Big Bear and need fishing gear or advice, definitely ask for Billy at Mountain Top Tackle Shop. We left feeling confident and excited to fish!

Service 5/5 Selection 5/5…read moreValue 4/5! Decent prices ! Overall great place here! If you are missing anything from your tackle box, I'm sure they have it here to fit your needs! I somehow forgot my net and needed to buy one and they have it! Pride was not crazy, i rather buy from local shops vs big retailer name (big 5) near by. Thank you! Will come again if I ever need tackle supplies

I went in morning of Saturday, Feb 22 and an older man greeted me in a very condescending way. I…read morewas wearing a face mask and asked me why I was all covered up for? Then gave me a pair of boots didn't even explain to me how to unlock them or lace them up. When it was time to pick up my helmet, he was like "you just been standing there not trying it on." It was my first time snowboarding so I had no Idea what to even look for. I expect this kind of immature attitude from a teenager, very pathetic coming from an older guy.

Leroy's Snowboard Shop in Big Bear, CA provided excellent service during my recent ski trip. When I…read morerented skis, boots, and poles from them, they went above and beyond to make sure I had everything I needed and that my equipment was properly fitted. There are two locations so don't get confused. This is the location that is on Paine Street. The staff at this location was super friendly and knowledgeable, answering all of my questions about the different types of equipment available and helping me choose the right size and style for my ability level. They also took their time to make sure they were comfortable and snug, and adjusted them until they fit perfectly. They also helped me adjust my bindings to my preferred stance and checked my poles to ensure they were the right length. I could have waited until I got to Big Bear or Snow Summit and rented equipment on site but I didn't want to do that since the LINES are ALWAYS LONG and it costs TWICE AS MUCH than going just a few minutes away from the slopes. I feel and I KNOW that I saved time and money by going to these guys and I will use them again in the future.

First of all, e bikes were a game changer for us during our week in Big Bear. It was SO fun to…read morepedal or just zip around, and the bikes from getboards are really easy to use! The town is bike friendly and we avoided so much traffic and hassle getting around town for shopping, meals, and exploring. We had a basket on one bike, bungee chord on one, and my backpack made it easy for us to do most shopping we needed for the week without using the car. We reserved our bikes well ahead of our visit to ensure we'd have what we needed. We selected GetBoards because they offered overnight pricing and a range of bikes to meet our needs. We reserved two cruiser style bikes for around-town use but I upgraded to an adventure style bike since it was more comfortable for me to ride. I'm 6', my wife is 5'3", and we were both very comfortable on our bikes. The prices were fair and competitive. We know this because we shopped around before reserving. There was a modest, discounted overnight fee, but with our multi-day rental discount e bikes were an affordable addition to our stay. Matthew helped me when I picked up the bikes and he was friendly, informative, and super patient given it was our first time using e bikes. He ensured I knew how to use the bikes, checked that the headlights were working on both bikes, and set us up with helmets, locks, and chargers before sending us off. We will most definitely rent e bikes from GetBoards the next time we're here. I highly recommend GetBoards for top notch customer service, excellent and well maintained bikes, and a range of rental options to meet any needs (including bikes with kid seats, trailers for children or pets, baskets, and more).

Although my daughter races for Mammoth Mountain, we rented all of her ski gear for this season from…read moreGetboards, and we couldn't be happier. We were referred to Tony by a friend and drove up to Big Bear to view the ski selection and rent several pairs for the entire season. Tony and his crew were incredibly welcoming, professional, and caring. They took the time to walk my daughter and me through all of the equipment she needed. We ended up renting ski boots, GS, SL, and powder skis, and my daughter has thoroughly enjoyed them so far. In fact, the high-quality equipment, along with Tony's expertise in selecting and tuning the right sizes, has been a major contribution to my daughter's great season so far. Thank you very much, Tony, and the team at Getboards.

Since I have my own equipment, I didn't need to rent anything this weekend but I suggested this…read moreplace for my friends to rent skis & snowboard It has a great price & the staff are always kind every year when I come! Snowboard, boot & binding was $35. 2 sets of Ski, boots, & sticks were $70 Return is very convenient! We also rented the equipment the night before & it's only considered a one day rental

The only positive about this shop are the dog that roams around, and the reasonable pricing. I…read morestumbled upon this shop through a few Reddit recommendations. of this place. Now let's begin, Check-in was fine, but things quickly went downhill. We were initially 3rd in line for the ski demo 'expert'. He seemed to be quite knowledgable to his credit and took his time with each customer. However, despite us waiting patiently, he started having people who arrived much later, cut in front of us. We somehow go from 3rd in line to being 16th. We stayed patient up until this point, until he got a little too excited with this younger girl behind us. This was the final straw. This is when I finally spoke up that we've been waiting a long time and needed to be taken care of first, when he got extremely salty. At this point his mood had shifted quite drastically. He starts by saying I notice you put 'Intermediate' as your ski level. For context, I was on the Mammoth Ski Team for 2 years when I was much younger. That being said, I hadn't skied in a few years by then and grew a few inches so I didn't remember my exact ski height. Continuing throughout our conversation, he says "Oh if you were an intermediate skier, you'd be able to know what your ski height is." Then proceeds to say this 3 more times throughout our interaction. The ski boot fitting station wasn't that helpful either as he had given me an ill-fitting boot that had a massive divot by the toe section. I proceed to hand it back and ask for him to get me a new pair after explaining the situation. And he blankly looks at me and asks if I need a new pair. This store was very disorderly and condescending. As an Asian customer, I feel like preferential treatment was given to others. This was not my interaction with Dustin (the owner that responds to these Yelp comments), but one of his employees.

Pretty disappointed with our board and equipment rental experience at Scotty's Ride Shop, and like…read moremost experiences, it was the people that made all the difference. AI said Scotty's was known for its friendly and helpful staff, and specifically a good place for families newer to boarding and renting outside of the local resorts. It's not our *first* rodeo, but it was the first time we ventured away from renting onsite at the resort. To be honest, I was a little intimidated at the thought of renting at a "board shop", imagining being surrounded by intermediate and expert-level boarders both at and behind the counter, impatient with this mom and her relative-noob 10-year-old son. Well, it could have been worse I guess, but my fear was confirmed. We walked in around 8ish Friday night to rent for the next day. Zero other customers in the store. The lead clerk was engrossed watching something on his phone and looked up with a scowl. The tone of his "How can we help you?" was agitated, as though we knocked on his apartment front door at 11 PM asking for a cup of sugar. Once I said we were there for a board rental for the next day, he groaned and without eye contact, he droned rote orders to start the rental process. His tone down-shifted from agitated to condescending, as though I was a petulant child who had already disobeyed his commands the first round. Now I was pissed so the smile left my face and I dropped my cheerful tone. I was grateful when his colleague took over the next step; he smiled at us and chatted us up but unfortunately, it was back to muppet-hair (yes--this was his defining physical feature) for the rest of the process. By this time, another couple walked in and he might have realized he was being a jerk to me because he bucked up back into a passable professional tone and demeanor to greet them. Maybe it's because my son is a tween, but the remainder of this dude's spiel was back to a condescending and rude tone--again like we were 5 and stupid. He even made a point to shame us for choosing Snow Valley, explaining it was really because he would NOT be coming "all the way" to SV if there was an issue with the board my son could not fix over the phone or FaceTime. Not the family- and beginner-friendly vibes I was promised by reviews. To be fair, the clerk who answered the phone when I first called Scotty's a few weeks back (definitely a different guy--different voice) *was* super friendly and gracious! Where was that guy that night? My son had noticed the grouchy and condescending tone as well, commenting on it once we were safely back in my car. And when it came time to return the rental, he said, "I hope it's not that same guy." I assured him it most likely wasn't because now it was two days later and a different time of day. Wishful thinking; it was the same clerk! He was about as friendly as that previous Friday night but at least this time we were prepared for it. The board itself--just the basic package--was pretty nice and newer, that part lived up to expectations as advertised. It was so nice that my son's Snow Valley snowboard instructor commented on how sick it was which made my son beam and me feel like I did right by him. But all the local board shops offer this for around the same exact price, so the difference is customer service as far as I can tell. I have a feeling this guy was the exception to the rule at Scotty's--just bad luck we got him, I guess. But enough where I'm not gonna roll the dice on this shop again anytime soon.

This is THE spot. Scotty's been taking care of me and my friends for the last 5 years. He just…read moremoved into this bigger shop and it's even closer to Summit and Bear. He has different levels of boards and skis so you can upgrade to some cool stuff. They have a bunch of gear to buy as well. I bought my first snowboard from here and he hooked it up with a great deal. Got to know some of the other employees over time and always a warm welcome at this place. The prices are great, cheaper than some of the other spots I've seen. This new location is way more convenient, it's next door to a 7-Eleven and a Mc Donald's.

Excellent service and right next to the shuttle to the mountain! Cant have a better more convenient…read moreplace than this!!!!

Friendly staff! Pricing is affordable! Location is right next to the lake! They are my go to bike…read morerental place!

If I could give 0 stars I would. Weeks prior to my trip date I had purchased a groupon for 2…read moresnowboard rentals and followed the instructions on the website to make a reservation. Called the store TWICE on the day of to let them know my ETA prior to arriving and no one picked up. Showed up to the location at the time of my reservation and no rentals were left. The man who talked to us said "oh sorry we don't have anything left, you should have called." Also refused to give me a refund for the already paid groupon that I had purchased and said to go through Groupon. Groupon states that it is the store's responsibility to give out refunds. Overall terrible experience and waste of $$! Why have an option for reservations and a place for rental information if there won't be anything available!? Do not recommend.

Bad people there. Reservations don't mean anything. Don't go here. They also lied about other…read morerental shops having no board

Great little shop and well-stocked for climbing gear, guidebooks, and local knowledge. Adam worked…read morewith my son to find a pair of climbing shoes that fit, and helped point out some good climbing options. It's great to have a resource on the mountain for climbing and other outdoor gear, along with people that know what they're talking about.

I'm amazed at the selection of climbing gear available right here on the mountain. The owners are…read moreincredibly knowledgeable and friendly. I love picking up whatever I need before heading to the crag.