The customer service here is absolutely unsurpassed. I usually go to a different rental shop in…read moretown and was continuously disappointed by the equipment and quality so I decided to buy my own gear at Goldsmith's. The gentleman who helped me was SO NICE and INFORMATIVE. Despite being quite busy, he was quick and efficient and completed my boot fitting in under 20min. I wish I could remember his name! Also, I feel like sometimes experienced skiers/snowboarders can be a little impatient with newcomers, but this was absolutely not the case here. Everyone was kind, helpful and knowledgeable. Plus, the quality of goods sold here is much higher than at other places. If you're new to snow sports or an aficionado, I couldn't recommend this place more. This will be the only place I'll be going for all my gear for now on! Thank you for everything!

I stopped into Goldsmith Sports about a week ago to look at skis and was ready to buy. I was there…read morefirst and had already been waiting to speak with the woman who handles ski sales. While I was waiting, a sales rep came in and she chose to prioritize meeting with the rep instead of helping me, even though she knew I was there and waiting. After standing around with no acknowledgment or update, I decided to leave. It was clear that helping a paying customer wasn't the priority. I ended up going to another ski shop down the street where I received great service and spent about $1,800. If you're serious about buying skis, you may want to consider a shop that values its customers' time.

As a newbie to big bear, I fought for a return I had no right pushing, 1 minute later i walked home…read morewith a free 100$ helmet the owner of the store gifted me from the kindness of his heart. Very hospitable and friendly in the store. THANKS FOR THE free helmet!

Walked in right as they opened and had a super smooth and quick pick up! Filled out one form Justin…read morewas very knowledgeable about the boards he had on hand and recommended a perfect one! I had so much fun on the mountain with this board! Literally just such a smooth transaction picking up and dropping off ! @neeks93 on insta!

Pretty disappointed with our board and equipment rental experience at Scotty's Ride Shop, and like…read moremost experiences, it was the people that made all the difference. AI said Scotty's was known for its friendly and helpful staff, and specifically a good place for families newer to boarding and renting outside of the local resorts. It's not our *first* rodeo, but it was the first time we ventured away from renting onsite at the resort. To be honest, I was a little intimidated at the thought of renting at a "board shop", imagining being surrounded by intermediate and expert-level boarders both at and behind the counter, impatient with this mom and her relative-noob 10-year-old son. Well, it could have been worse I guess, but my fear was confirmed. We walked in around 8ish Friday night to rent for the next day. Zero other customers in the store. The lead clerk was engrossed watching something on his phone and looked up with a scowl. The tone of his "How can we help you?" was agitated, as though we knocked on his apartment front door at 11 PM asking for a cup of sugar. Once I said we were there for a board rental for the next day, he groaned and without eye contact, he droned rote orders to start the rental process. His tone down-shifted from agitated to condescending, as though I was a petulant child who had already disobeyed his commands the first round. Now I was pissed so the smile left my face and I dropped my cheerful tone. I was grateful when his colleague took over the next step; he smiled at us and chatted us up but unfortunately, it was back to muppet-hair (yes--this was his defining physical feature) for the rest of the process. By this time, another couple walked in and he might have realized he was being a jerk to me because he bucked up back into a passable professional tone and demeanor to greet them. Maybe it's because my son is a tween, but the remainder of this dude's spiel was back to a condescending and rude tone--again like we were 5 and stupid. He even made a point to shame us for choosing Snow Valley, explaining it was really because he would NOT be coming "all the way" to SV if there was an issue with the board my son could not fix over the phone or FaceTime. Not the family- and beginner-friendly vibes I was promised by reviews. To be fair, the clerk who answered the phone when I first called Scotty's a few weeks back (definitely a different guy--different voice) *was* super friendly and gracious! Where was that guy that night? My son had noticed the grouchy and condescending tone as well, commenting on it once we were safely back in my car. And when it came time to return the rental, he said, "I hope it's not that same guy." I assured him it most likely wasn't because now it was two days later and a different time of day. Wishful thinking; it was the same clerk! He was about as friendly as that previous Friday night but at least this time we were prepared for it. The board itself--just the basic package--was pretty nice and newer, that part lived up to expectations as advertised. It was so nice that my son's Snow Valley snowboard instructor commented on how sick it was which made my son beam and me feel like I did right by him. But all the local board shops offer this for around the same exact price, so the difference is customer service as far as I can tell. I have a feeling this guy was the exception to the rule at Scotty's--just bad luck we got him, I guess. But enough where I'm not gonna roll the dice on this shop again anytime soon.

This is THE spot. Scotty's been taking care of me and my friends for the last 5 years. He just…read moremoved into this bigger shop and it's even closer to Summit and Bear. He has different levels of boards and skis so you can upgrade to some cool stuff. They have a bunch of gear to buy as well. I bought my first snowboard from here and he hooked it up with a great deal. Got to know some of the other employees over time and always a warm welcome at this place. The prices are great, cheaper than some of the other spots I've seen. This new location is way more convenient, it's next door to a 7-Eleven and a Mc Donald's.

I couldn't recommend this place enough! They are so kind and made my entire month by helping with…read moremy upcoming snowboard trip. Kailyn and the team truly care about their customers and you can tell with their service. Wouldn't shop anywhere else!

This place is great! Nathan was super friendly and knowledgeable we rents kayaks then went back…read morenext day to rent bikes!!! We will always come back here!! Thanks

Since I have my own equipment, I didn't need to rent anything this weekend but I suggested this…read moreplace for my friends to rent skis & snowboard It has a great price & the staff are always kind every year when I come! Snowboard, boot & binding was $35. 2 sets of Ski, boots, & sticks were $70 Return is very convenient! We also rented the equipment the night before & it's only considered a one day rental

Stopped here to check out snowboard boots just for sizing and came out with an incredible…read moreexperience. I'm a beginner snowboarder and wasn't sure what I was looking for and my boyfriend is intermediate. Jeff helped both of us out with allowing us to try on many different boot styles and sizes. We did not feel rushed or pressured at all. He was very knowledgeable about all the boots and was very efficient in getting our boots all during a rush. We went to another store the day prior and my boyfriend had gotten boots there that were the wrong size due to not much help and knowledge from the workers. He ended buying boots here feeling great and with more knowledge after Jeff helped me AND they even cost less ! Grateful for a family owned store with great employees. Will definitely come here again. They also have a great selection of clothing and gear as well as rentals.

Went there after 8 a.m. on a Sunday and both shops were still…read moreclosed...............................................

Simply the best! I've tried all sorts of rental places in big bear and most of them give you old…read morebeat up trashed boards, but Leroy's delivers! They have the top of the line Burton boots and boards for rent and I don't want my kids riding the other garbage out there. You can only properly learn to ride with the best gear. Why would you try to go cheap on your gear? Prices are just as reasonable as everywhere else, but you get quality equipment. Thank you Leroy's. They also made sure my daughter's bindings were the perfect set up. Great service. It's our go to place for boards now. I didn't take a pic but believe me they are the best.

We recently rented for a day of skiing after some recent snowfall. Trevor, the owner wasn't able…read moreto make it in, so Greg showed up to help. It was around noon and most places won't let you pickup that early, but the shop was real accommodating with renting a day early. Greg even offered us a free helmet (which we didn't need, but real nice). We were also able to return way after hours. In addition to such great service, the mid week value was incredible. Best place to rent on the mountain by far, going back here when we come back. FYI, currently only the Big Bear Blvd. location is currently open.

The owner is a world class skier very knowledgeable…read more The location is perfect!!! They have have the best prices in town

Excellent service and right next to the shuttle to the mountain! Cant have a better more convenient…read moreplace than this!!!!

Friendly staff! Pricing is affordable! Location is right next to the lake! They are my go to bike…read morerental place!

My friends and I went to big Bear this past weekend. Since there was no snow, my friends husband…read morewanted to stop by to get something to do at the cabin. He ended up getting a BB gun. The workers there were extremely knowledgeable and helpful. The selection at this big 5 was great! He was very happy with his purchase.

At the local Big Bear Big 5 (alliteration there), you can find whatever you need to ski, run, swim,…read morejump, ball (soccer, tennis, golf, pickleball, football, etc). It's a glorious display of sporting goods that delights anyone who likes to move their bodies and play fun games (who doesn't?!?). The store itself isn't the most organized or aesthetically appealing, it's a big melting pot of sports all in one place. Seek and find what you're looking for on your own, the staff is great at checking you out and stocking stuff but not entirely helpful at finding things or on the customer service side. No worries though, if you're at big 5 you probably know what you're there for anyway. My family and I ventured into this store for some sweet toddler kicks (shoes), and we left with faces and shoes aglow scoring some awesome spider man and frozen light up sandals! The price was right (as is just about everything in the store), and the quality of the products are solid. Whatever you need for your outdoor fun check it out at big 5!

Best experience ever! Cody convinced me to get skis, it was my first time. I fell on my ass a…read morecouple times but I picked it up very quickly after that. Fucking epic! Thank you Cody for helping me find my new favorite sport.

Best and fastest service ever by Cody. 10/10 recommend for any rental or purchase if you're in the…read morearea