This staff helped me and my family find the right Pickleball rackets and gave us all the best tips on where to play and how to play. They took their time and I really appreciate it. read more

My friends and I went to big Bear this past weekend. Since there was no snow, my friends husband wanted to stop by to get something to do at the cabin. He ended up getting a BB gun. The workers there were extremely knowledgeable and helpful. The selection at this big 5 was great! He was very happy with his purchase. read more

Big 5 Sporting Goods - Sporting Goods Near Me - Big Bear Lake, California

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At the local Big Bear Big 5 (alliteration there), you can find whatever you need to ski, run, swim, jump, ball (soccer, tennis, golf, pickleball, football, etc). It's a glorious display of sporting goods that delights anyone who likes to move their bodies and play fun games (who doesn't?!?). The store itself isn't the most organized or aesthetically appealing, it's a big melting pot of sports all in one place. Seek and find what you're looking for on your own, the staff is great at checking you out and stocking stuff but not entirely helpful at finding things or on the customer service side. No worries though, if you're at big 5 you probably know what you're there for anyway. My family and I ventured into this store for some sweet toddler kicks (shoes), and we left with faces and shoes aglow scoring some awesome spider man and frozen light up sandals! The price was right (as is just about everything in the store), and the quality of the products are solid. Whatever you need for your outdoor fun check it out at big 5! read more

I went ta Big 5 Sporting goods taday..I don't go in there very often so I really don't know where anything's at and I asked Chase if he would help me find the things that I needed just a bunch of miscellaneous things that I wouldn't normally be getting for myself .. anyway, he was so kind amazin ,so helpful ...,amazin..customer service took me ta find everythin..carried the big bouncy thing out for me ...ta my car... i appreciated his helpfulness..very much !!! "KEEP UP THE GREAT WORK" read more

Loved the selection of snow gear and the sales. We were able to get clothes for my kids and husband at the last minute. Where we live there isn't snow, so we came up to Big Bear unprepared. Thanks to Big 5, we got what we needed at a good price. The people were friendly and the service was spot on. read more

This was the best place to put a Big 5. I seem to be going there every time I'm in big bear. This one has it all. Literally everything you may need while up here. I needed shorts and knew exactly where to go. During winter we needed sleds... to big 5 we went. Hiking boots, pocket warmers... sandals. I've purchased it all here at different times. There is ample parking. The staff is friendly. The selection is more than adequate. Thanks Big 5...I'll be back again and again. read more

Went to this sporting goods because they had a super good sale on canopies and I knew they would sell out fast. They were all gone from the shelves but the salesman checked the back and found me 2! Then Anthony carted them out to my car and loaded them for me while a smiling cashier rang me up Great customer service all around !!! read more

Friendly staff and very knowledgeable about local fishing practices, bait, and great advice on fishing spots

Monique helped us with our large purchases and her customer service skills were amazing! Give the women a raise corporate office, she's a great asset to your company! Thanks again for your great customer service... read more

Big 5 Sporting Goods - Watch out for the falling Icicles on the edge of the roof - Sporting Goods Near Me - Big Bear Lake, California

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Needed new hiking boots for my son and myself so we went to big5. Good selection and great on sale items. Got both boots on sale and then picked up a good Smith&Wesson knife, and hiking sticks. Staff was super nIce and very helpful. Ide shop here again for sure. read more

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Last minute shopping one more time. Open till 8 o'clock big bear Christmas day Had to exchange-some pants .No problemDefinitely important to have the right gear when you go to the mountains have no fear big five sports is always there. I spent $19 on snow boots was the best $19 I ever spent in my life ! I advise going to one size bigger so you can bundle up on socks . read more

Big 5 Sporting Goods - Last minute shopping open till eight - Sporting Goods Near Me - Big Bear Lake, California

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Great store to pick up any clothing, shoes, or gear you may have forgotten while packing for your trip to Big Bear. It's conveniently located off the main boulevard and has plenty of parking. The staff was friendly and helpful. When I couldn't find what I was looking for, I asked and was pointed down the correct aisle. Would definitely shop here again on future visits! read more

We still love all the smaller local sporting goods stores, but tend to stop in here at least once per trip for something or other -- float tubes or rafts, water shoes, swimsuits or lake clothes. Came in today and picked out two fishing poles, and Jeff was really helpful. Refreshingly, he didn't try to sell me the most expensive poles, but got some good ones, and Jeff helped me pick out all the tackle - hooks, sinkers, lines, bait, etc. or, you can buy poles w/ all the tackle, too. It wasn't too busy, so the Manager Mauricio was able to spoil the line on, and Jeff put on the tackle. So excited to go catch some trout! read more

Stacy at the check out counter is awesome. She gets 10 stars. But the manager is not helpful. zero stars for the rest of the store. Walked in... looking for a specific item. I asked three people behind the fishing counter area and was told with a tone where they were and she pointed to. I found a display, but I didn't see the chairs. She yelled across the store and said in the center. I think she should've gotten her fat You know what going and walked around and showed me where they were at. Zero customer service for the manager who is supposed to set a good example but instead she set a horrible example and Stacy the checkout lady is doing all the work, answering phones directing customers, checking customers out and the three people behind the counter are doing diddley squat to answer phones or help customers. I am local and have experienced this in the winter and this time I'm writing a bad review because overall they have not been helpful except for Stacy. Who is the checkout lady. She needs to show the manager what Customer service is all about. read more

Shout out to big 5 for having everything we needed to buy for the snow because we forgot it at home. 200 dollars later but got it all..

Friendly staff one of the few places in big bear where I found sandals last minute. I had to go back a few times to get other stuff we needed for our trip. read more

Popped in for a lighter and Eddie was awesome!! He hooked us up with some "InstaFire" and a story about Insta-BoyScout! Such a great guy, we will be back to do some more shopping and see Eddie! read more

Big 5 Sporting Goods - Insta Fire recommended by Eddie! (Works great) - Sporting Goods Near Me - Big Bear Lake, California

I have to give this store a 5 because they had so much in stock for all my boys. I got snow and hiking boots for 5, 6 and 16 yr olds and they were such a great price! I've bought work out clothes, sweats and snow clothes there on other occasions when we needed them in a pinch and the prices and selection are so dang good for that. The staff is always friendly and helpful! There are a lot of great places to shop for gear up here but don't want to leave out Big read more

Big 5 Sporting Goods - Great hiking and snow boots! - Sporting Goods Near Me - Big Bear Lake, California

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Big 5....you surprised me...such selection, inexpensive, mid price, and over $100 selection. I forgot my snow boots at home and found a good pair for under $65..plus the workers were nice and knowledgeable...definitely my best big 5 experience ever! read more

This store has very rude customer service. Their dressing rooms are completely filled with storage so there is no way to try on clothes in store. I asked an employee If they had any fitting rooms open and he said "not unless you want to move all these sleds". He could have politely said they were closed?? Then I was trying on a jacket in the store (since there were no fitting rooms) and the same employee said "you can use the mirror over there. But you have to move all those ladders first". Despite no fitting rooms, the only mirror in the store was obstructed by a stack of ladders and he did not offer to help move anything so I could use it. He just told me to move them myself. Extremely rude and unprofessional! read more

Big 5 is big b#llsh#t! Everything in their is marked for "bait & switch". They have signs posted in every rack for a huge five day sale, but when they rang up our five items not a single one is on sale. They kept saying the same thing, "sorry do you still want it..?" Buyer be ware and save yourself the trip! read more

The customer service here is pretty outstanding. After snowboarding at Big Bear for the first time in my life for a day, I realized on day 2 I was in pretty much desperate need of some knee guards. This place opens up a little before the slopes though, so I wanted to be in and out as quickly as possible. I called, and this store legit not only answered before opening but then also opened their doors 5 minutes early to let me in. From there, they were super helpful: directing and following me to the area, answering questions, and letting me open packages to see if stuff fit right before I paid and left. Overall just the super friendly and courteous people you'd come to expect in a little mountain town. Prices are also very reasonable and much better than buying anything at the ski resorts themselves of course. Final Verdict: I highly suggest supporting this locally owned and operated store run by lovely people! read more

A huge thank you to Ashley. She was so so helpful. She walked us through all of our novice fishing questions, and went out of her way to help us. She was very knowledgeable and even helped to set up our rods for the first time. (I lost my line twice while fishing later that day, but because of her, I was able to restring and reset my weights/hooks etc all on my own.) Thank you again, Ashley! read more

Both sales associates I asked for help were great. Found what we needed and had a lovely chat with the cashier.

Some idiot stole our super expensive snow goggles so we had to stop here for new ones. They have everything for snow sports, and reasonably priced. Thanks m a convert bc they done ream you on the prices just because we're in Big Bear. read more

For anyone looking at reviews to come here, I warn you that the customer service is HORRIBLE! I kindly suggest you consider another sports store. I went in the store very eager to find snow pants because I would be needing them that evening and as I was checking out, the lady who rang us up had the most horrendous attitude. She did not ask us if we would like our bags and just threw my items at me. I understand we have bad days, specially in customer service, but every customer should have a welcoming experience. read more

Manager Josh was the worst person I have incountered anywhere here in big bear very prejudice refused to help us, we buy alot from this store but will never go again!! Very very rude. read more

Customer service from one of the sales associates on the floor was pretty good. Dude was very nice. But when I went to go purchase an under armor long sleeve the ladies at the front said it wasn't on sale. I went to retrieve the sign and asked the same sales associate again if these were on sale for $27.99 (reg $49.99) and he said yes because everything on the rack was only under armor.... Thank you Big 5! For letting me wait 20 min in line just to tell me I couldn't get it for that price. False advertisement???!!! read more

The cashiers are nice the manager josh had a attitude and told us costumers are not always right rude ass person just because we said the jacket was 30$ and it was on the wrong wrack the cashier was going to give us the price it was ... the manager said he didn't care etc. read more

Came to buy hiking shoes as a last minute task and Dominic was so helpful and very informative as well as empathetic to needs of my kids and me! Cashier was very soft spoken and polite! Great team working there! read more

This is a well run Big Five sporting goods retailer. The store is well stocked and well managed. I recommend it for folks looking for sporting goods equipment. It's clean. It has bathrooms. They sell all the sports equipment and apparal you need for your adventures in Big Bear. You make a stop by this place and you won't regret it. read more

I was camping with my family (during the covid "social isolating) and my hiking boots fell apart. When I went to the Big Bear Big 5 I was approached by Bill, who assisted me through the process not only of buying hiking boots, educating me on different brands, sizes, assisting me regarding disability prosthetics, etc. I cannot speak highly enough of the time, education and customer service. We have gone back there due to the fabulous customer service and humor. Bill ROCKS!!! :) read more

Got a great deal on ammo when I signed up for their electronic coupons. Staff was courteous and friendly. There was a lot of ammo to choose from especially that which was on sale. read more

Customer service definitely lacking at this location. Would not help with price adjustments or pricing competitively like other locations. I may have came at a bad time, but still doesn't excuse the lack of help or service I experienced. Compared to our local store this place is godawful. But what can you do whilst in the mountains? There's only so many places you can go. read more

I walked in this place and my jaw its very clean and organized I love it it is definitely different from other big 5 stores special things to the management for helping me find what I need read more

I usually don't shop at Big 5 if there's a Turner's Outdoorsman nearby, but there isn't. This location is nice, clean, and organized. Staff is friendly, parking is okay except for when you have snow. Staff isn't really all that knowledge about knives, firearms or ammo. They mostly have young kids working there. Like most Cinco Grandes, it's mostly a shoe and clothing store than it is an actual sporting goods store. But I can't fault them too much. I guess that's what sells nowadays instead of actual sporting goods. Friendly and helpful people, always in stock (even if I have to educate them about what they sell), and the managers always go out of their way. I usually go to Moore's Guns and Ammo, as I'm a local now, but will go to Cinco Grande in a pinch and don't mind because I usually get great service. read more

The girls~ Biancia and Sammy in the store were so helpful, they both went out of their way to help with accommodating my difficult car bike rack purchase. Spoke with me over the phone and I was pleasantly surprised to arrive at the store to find exactly what I was looking for. Loved the team work,sweet smiles and kind words. read more

My husband , daughter and I had to go into Big 5 to grab some gloves for the snow. We were greeted with a warm smile and helpful employees . Especially Bill! He was so helpful. Told us the gloves we were buying would be good for a few hours but not to expect them to last long in the snow because they weren't water proof. With time water was going to soak through . This was helpful because if we were planning on buying gloves for extended periods of time we would have not bought the ones we got and would have purchased another pair. We only needed them for a couple of hours for the snow play we were going to use them for. He was just so nice. He happily stopped what he was doing to let my 4 year old daughter and I use the restroom . I know this doesn't sound like a lot but these days it is! He reminded us of what great customer service looks like. Thanks Bill! read more

Weak fishing tackle selection. Big Bear Sporting Goods/K-mart are better.

WOW! I was just visiting the big bear area and wanted to fish a bit but had no clue what to use and where. Im still pretty new to fishing and a worker named Jeff was so helpful and SUPER friendly. He told me where to go and what to use that didn't break the bank. I am so satisfied, Jeff should get a promotion. :D read more