Unfortunately, I will not recommend this campground Arrowhead to any other individuals or my family members. Staff are swift to kick you out or evict you and your entire group without any basis for false accusations or giving any warnings. This was our experience this weekend. We Were told to evacuate the property at approximately 9:01 PM on Saturday 8/3/2024. Allegedly our group had received multiple complaints which included:
Driving a Jeep at 40-45mph in a 9 1/2 speed zone. The security guard was 100% sure and pointed to the park jeep. Which was not moved or driven since we arrived and set up in the camp on Thursday, August 1, 2024.
Fireworks- we had not even had any fireworks. The Dell Speedway is very near the vicinity of this campground and was shooting Fireworks.
One of the campsites was NOT paid for and one of the Credit cards showed Double Payment, we had asked the officer manager at the registration counter if we were all cleared, and the Office Manager stated we were all cleared.
Hailey, a basic staff member (with no authority), is just ignorant, unprofessional with a power trip, argumentative, and rude individual. Hailey allegedly told the security officer (a former Correctional Officer and Law Enforcement) on duty about those False issues and prompted him to call the Sheriff's Department (911). To evict us, mind you, this was happening at approximately 9:01 PM, which was very dark, and we are a group of 20+ mixed people from a Police Officer, Sheriff Officer, Attorney, Medical Staff, Well-known Professional Restaurant Owners, Corporate People to small children.
Driving Golf Carts at a HIGH SPEED when Rented Golf carts only go 11 to 12mph.
The Security Guard (a former Correctional Officer and Law Enforcement) NEED SERIOUS Comprehensive and Sensitivity Training. He basically pulled the trigger and called 911 before confirming the ACTUAL FACTS! He should not have acted without confirming the facts. This narrow-minded thinking could have led to some serious consequences and resulted in the loss of loved ones by the actual law enforcement.
Then later on that night, we all were still around the Campfire telling stories at approximately 1:19 AM on Sunday 8/4/2024. The Security Guard came and stated "Hailey has no authority to evict us and gave false information to him and his private security company, apologized and the Office Manager will be coming in the morning to personally apologize to all of us.
Never have I ever experienced this kind of mental trauma and treatment before. It was a very appalling, disgraceful, embarrassing, and dangerous situation. It could have turned out very bad if it wasn't for the quick thinking of the active Law Enforcement and Attorney in our group. They took charge of the situation and de-escalated it quickly. We feel we were racially profiled and mistaken for another group of individuals who allegedly LOOKED LIKE US and had the same Jeep that one of our family members drove. I would advise staying away from this Campground. Thousand Trails Company needs to take action quickly and either fire all Office staff members from Arrowhead Campground or require them to go through some type of comprehensive training.
They need to fire Hailey for causing all these issues and for her unprofessional behaviors throughout our stay. The security guard needs to go back into 101 basic training and just restart his career all over again. The Security Officer should have called the appropriate authorized staff members in charge to confirm all the alleged accusations and decide on the appropriate steps to take instead of trying to kick us out with Law Enforcement and being so easily influenced. read more