Arrow Flooring and Tile
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Great company to work with. The owner is honest and fare with his pricing. Had a couple of issues and it was quickly resolved by the owner. They also were able to come out fairly quickly from the date I initially contacted them.
BEWARE *updates below* Did not finish the job. Will not call me back. Not a licensed contractor or at least is not listed on the cslb.ca.gov website. I hired Arrow Design to replace the floor in my bathroom with tile and install a new toilet. Arrow gave me a quote for the project which I agreed to. During the course of the project, Bogart sent me an updated invoice with additional work that doubled the price of the project. Bogart didn't discuss this with me, claiming he was too busy, BUT he had enough time to send me an updated invoice. The additional work was for installing the backer board, which is what is used as the base layer below the grout and tiles. You cannot install the new floor without it! How is that an extra? The updated invoice also included other work which I had approved but at a price nearly double what we had agreed upon. Now let's talk about the quality of the work at hand. I've included pictures! 1. The gapping around the perimeter of the floor is inconsistent. 2. The application of grout around the walls isn't flush with the floor 3. The silicone applied around the toilet is botched. 4. The floor at the end of the bathroom that leads into the hallways isn't finished. 5. Inconsistent spacing between the tiles. Along with all the materials, I supplied them with spacers used to make sure the junctions between tiles are consistent. The workers said they weren't necessary and didn't use them. They still haven't picked up the trash from the project! It has been sitting outside my house for the last week. I was assured it would be picked up the next day, then by the end of the week and now I have no reply from them. I've attached our text message conversation. Feel free to DM if you need more details. ***UPDATE*** This is a response to their comments below. They won't return my calls but comment immediately on a negative yelp review... Claudia, I'm disappointed that your reply infers that the poor workmanship is ok because I didn't catch it initially on a walk-through. I could not perform an actual walk-throughrough as the sealant had just been applied to the floor and needed to dry. I am not the tiling expert. I am paying for your expertise to avoid problems like this. Shouldn't Bogart have caught this? He was only at the site twice, at the beginning and the end. He actually bragged to me about how busy he was and all of the sites he was visiting to quote instead of overseeing this project. Regarding the subfloor, there was no mention of the cost. The subfloor repair consisted of cutting a couple small pieces of playwood and nailing them to the floor. I have included also included a photo of the cuts they made in the larger plywood panel. That does not constitute doubling the price of the entire job. I even went to home depot to get the plywood myself! I'v reached out multiple times since posting this original review earlier today and am still waiting for you to return my calls. You have my number!
Honest feedback from our flooring project with Bogart. - Price: good - Labor Quality: Poor - warranty: nothing such a labor warranty they offer Our floor was installed by this Bogart guys, took more days what promised to get job done. We are fine with delay. First look on newly installed floor was good. But when we checked in detail found lot of nails holes on stairs, uneven plank gaps, plank movements, etc. We requested him to come and check these issues, he came for false promises. Never able to fix those concerns. Now we are ended up ugly looking stairs with bunch of nails holes each stair, plank gaps, loose planks etc. Not recommend to anybody at all. One example here
I can't say enough about Bogart and his team at Arrow Flooring! Everything was to par with our expectations and above. We started with a few things and after seeing what a test job they did we continued with more projects. We recently bought the cutest home but need some updating. There was a entry stair that so many people either tripped on or fell and couldn't wait to get rid of. Guest bathroom was totally outdated and still wanting to change the glass door but the transformation currently is unreal. Family and friends who come over are shocked and say they feel like they are at a high end hotel. We had a budget for this month, however can't wait for our next project in January. We're also looking to remodel my mother in laws home. Fantastic work ethic, customer service, and cleaning after every project is superb!
Arrow was contacted for an estimate on my kitchen floor remodel. Bogart showed up on time, shared his professional opinion and suggestions, educated me on the process from start to finish and provided an estimate. The work began the following day. I was excited to see my kitchen transform. His team showed up on time; was knowledgable, clean /respectful and proceeded with caution around working area. I was very satisfied with the end result. Thank you Bogart for the clean, attention to detail on my new kitchen tile floor!
Bogart and his team did amazing work on our home. They completed the backsplash, plumbing, baseboards and hood installation in our kitchen as well as painting of our hallways and bedrooms. The work was done promptly and professionally and we can't wait to have our floors completed next. Bogart was great with communication and keeping us updated. We have already referred him to people and will continue to do so in the future. Great work!!
Bogart and his crew were incredibly professional. I had porcelain tile put in two bedrooms and travertine installed in the master bedroom and two bathrooms. Bogart quickly provided a very competitive estimate and Victor, his tile lead, was very detail oriented - he did a great job with the 45 degree angle flooring in the master bedroom! They both were very accommodating and flexible to a few minor changes and Bogart was very responsive when needed and always touched base at the end of each day to organize and set expectations for the following day. In total, the project was more than 700sqft and they finished within 3/4 of the estimated time - and that was WITH the add-work of the two bathrooms! This was my first contracted job through Yelp and Bogart delivered! I highly recommend Bogart and Arrow and can't wait to have these guys back to finish the last couple rooms in my place...!
We recently had Arrow Flooring and Tile put a brick veneer over our fireplace and front porch. We couldn't be happier! Price was very reasonable and Bogart was communicative throughout the job. Isreal did a fantastic job on the install too!
I wanted to o put new flooring in large loft room so I called Arrow Flooring and two days later had a beautiful installed. Staff was very professional and worked quickly. I'm very happy with the results
Bogart and crew did terrific job installing new flooring at our new house. They replaced all the old carpet with vinyl plank and it came out great! The stairs are especially nice! His prices are budget friendly and I highly recommend him for your next flooring project!
3 years ago
I selected Arrow Flooring and Tile because of the good pricing and promise of great work. Bogart was very friendly and constantly reassuring me every time I had questions or something seemed off. Now almost 2 years later I regret choosing this company. Bogart promised me our epoxy floors would last 10 plus years..... it's already all chipping and cracked (see photos). Our vinal flooring was also poorly installed, they didn't even run it under our baseboards!! Now the vinal is bubbling and lifting. I feel like I was lied to, taken advantage of. I asked about repairing our vinal flooring and was told it would be $300-$400 just for them to come out and repair. Why would I pay you more money to fix what wasn't done properly to begin with?! Stay away from this company!!! read more
Business owner information
Bogart R.
Talia it is truly disheartening to read you review. You were…
I reached out to several businesses through the Yelp app for tiling 500sqft for our home, and Bogart reached out immediately and we set up a time to come to our home. He came as promised, he was a very personable guy, he recommended some very nice tiles immediately after requesting a certain style, talked about the expectations together, talked about the cost and paperwork of the breakdown was emailed immediately and the date was set. The day of the project, Bogart brought his main tile man, Israel! He was a very nice guy, worked really hard throughout the four days of work all on his own. If there were adjustments or clarifications we had, we talked to Bogart and it was all taken care of without any problems. He came in during and after the project too, to make sure we were happy. The entire process was so smooth and we are very impressed and happy with the outcome. Thanks Bogart and Israel!! read more
Business owner information
Bogart R.
Thank you so much for believing in us to deliver your vision! It was…
6 years ago
Bogart has been great the entire way through my house remodeling process. A remodel leaves you feeling a bit nervous but the confidence in his work showed and made us feel extremely comfortable. - prices were reasonable. He definitely worked with my budget!!!! - friendly staff. - COVID Safe. - answered my million of questions within mins. - Owner was very nice! - many options to chose from. - worked within time frame I asked for. *10/10 recommended read more
Great company to work with. The owner is honest and fare with his pricing. Had a couple of issues and it was quickly resolved by the owner. They also were able to come out fairly quickly from the date I initially contacted them. read more
Business owner information
Bogart R.
Thank you Alfred, we appreciate you. Thank you for allowing us in…
6 years ago
BEWARE *updates below* Did not finish the job. Will not call me back. Not a licensed contractor or at least is not listed on the cslb.ca.gov website. I hired Arrow Design to replace the floor in my bathroom with tile and install a new toilet. Arrow gave me a quote for the project which I agreed to. During the course of the project, Bogart sent me an updated invoice with additional work that doubled the price of the project. Bogart didn't discuss this with me, claiming he was too busy, BUT he had enough time to send me an updated invoice. The additional work was for installing the backer board, which is what is used as the base layer below the grout and tiles. You cannot install the new floor without it! How is that an extra? The updated invoice also included other work which I had approved but at a price nearly double what we had agreed upon. Now let's talk about the quality of the work at hand. I've included pictures! 1. The gapping around the perimeter of the floor is inconsistent. 2. The application of grout around the walls isn't flush with the floor 3. The silicone applied around the toilet is botched. 4. The floor at the end of the bathroom that leads into the hallways isn't finished. 5. Inconsistent spacing between the tiles. Along with all the materials, I supplied them with spacers used to make sure the junctions between tiles are consistent. The workers said they weren't necessary and didn't use them. They still haven't picked up the trash from the project! It has been sitting outside my house for the last week. I was assured it would be picked up the next day, then by the end of the week and now I have no reply from them. I've attached our text message conversation. Feel free to DM if you need more details. ***UPDATE*** This is a response to their comments below. They won't return my calls but comment immediately on a negative yelp review... Claudia, I'm disappointed that your reply infers that the poor workmanship is ok because I didn't catch it initially on a walk-through. I could not perform an actual walk-throughrough as the sealant had just been applied to the floor and needed to dry. I am not the tiling expert. I am paying for your expertise to avoid problems like this. Shouldn't Bogart have caught this? He was only at the site twice, at the beginning and the end. He actually bragged to me about how busy he was and all of the sites he was visiting to quote instead of overseeing this project. Regarding the subfloor, there was no mention of the cost. The subfloor repair consisted of cutting a couple small pieces of playwood and nailing them to the floor. I have included also included a photo of the cuts they made in the larger plywood panel. That does not constitute doubling the price of the entire job. I even went to home depot to get the plywood myself! I'v reached out multiple times since posting this original review earlier today and am still waiting for you to return my calls. You have my number! read more
Business owner information
Bogart R.
Charles, my name is Claudia Diaz, the office manager. I apologize you…
5 years ago
Honest feedback from our flooring project with Bogart. - Price: good - Labor Quality: Poor - warranty: nothing such a labor warranty they offer Our floor was installed by this Bogart guys, took more days what promised to get job done. We are fine with delay. First look on newly installed floor was good. But when we checked in detail found lot of nails holes on stairs, uneven plank gaps, plank movements, etc. We requested him to come and check these issues, he came for false promises. Never able to fix those concerns. Now we are ended up ugly looking stairs with bunch of nails holes each stair, plank gaps, loose planks etc. Not recommend to anybody at all. One example here read more
Business owner information
Bogart R.
Hi Mayur, thank you very much for allowing us with your installation.…
5 years ago
Business owner information
Bogart R.
Jessica, although confused, your 1 star review is appreciated.…
5 years ago
I can't say enough about Bogart and his team at Arrow Flooring! Everything was to par with our expectations and above. We started with a few things and after seeing what a test job they did we continued with more projects. We recently bought the cutest home but need some updating. There was a entry stair that so many people either tripped on or fell and couldn't wait to get rid of. Guest bathroom was totally outdated and still wanting to change the glass door but the transformation currently is unreal. Family and friends who come over are shocked and say they feel like they are at a high end hotel. We had a budget for this month, however can't wait for our next project in January. We're also looking to remodel my mother in laws home. Fantastic work ethic, customer service, and cleaning after every project is superb! read more
Business owner information
Bogart R.
Suzanne, your home looks AMAZING. We’re so glad we were able to…
5 years ago
Arrow was contacted for an estimate on my kitchen floor remodel. Bogart showed up on time, shared his professional opinion and suggestions, educated me on the process from start to finish and provided an estimate. The work began the following day. I was excited to see my kitchen transform. His team showed up on time; was knowledgable, clean /respectful and proceeded with caution around working area. I was very satisfied with the end result. Thank you Bogart for the clean, attention to detail on my new kitchen tile floor! read more
Business owner information
Bogart R.
Mr S, thank you for sharing your pictures! Your kitchen looks…
3 years ago
Business owner information
Bogart R.
Thank you for giving us the opportunity and allowing us into your…
5 years ago
Bogart and his team did amazing work on our home. They completed the backsplash, plumbing, baseboards and hood installation in our kitchen as well as painting of our hallways and bedrooms. The work was done promptly and professionally and we can't wait to have our floors completed next. Bogart was great with communication and keeping us updated. We have already referred him to people and will continue to do so in the future. Great work!! read more
Business owner information
Bogart R.
Tony, thank you, thank you for giving us the opportunity to help with…
5 years ago
Bogart and his crew were incredibly professional. I had porcelain tile put in two bedrooms and travertine installed in the master bedroom and two bathrooms. Bogart quickly provided a very competitive estimate and Victor, his tile lead, was very detail oriented - he did a great job with the 45 degree angle flooring in the master bedroom! They both were very accommodating and flexible to a few minor changes and Bogart was very responsive when needed and always touched base at the end of each day to organize and set expectations for the following day. In total, the project was more than 700sqft and they finished within 3/4 of the estimated time - and that was WITH the add-work of the two bathrooms! This was my first contracted job through Yelp and Bogart delivered! I highly recommend Bogart and Arrow and can't wait to have these guys back to finish the last couple rooms in my place...! read more
Business owner information
Bogart R.
It was totally our pleasure. Thank you for the opportunity and your…
5 years ago
We recently had Arrow Flooring and Tile put a brick veneer over our fireplace and front porch. We couldn't be happier! Price was very reasonable and Bogart was communicative throughout the job. Isreal did a fantastic job on the install too! read more
Business owner information
Bogart R.
Aaron, your fireplace and front porch look amazing! Thank you for…
6 years ago
I am in LOVE with my new kitchen! I highly recommend Arrow Flooring and Tile for all your home remodels! They're expertise and professionalism will make your Dream Design come to life! I have and will continue to recommend Arrow Flooring and Title to all my Friends and Family! read more
Business owner information
Bogart R.
Maria and Jerry, thank you so much for choosing Arrow Flooring and…
4 years ago
Business owner information
Bogart R.
Esther, your comment is baffling. I did not speak with you. Any…
5 years ago
I wanted to o put new flooring in large loft room so I called Arrow Flooring and two days later had a beautiful installed. Staff was very professional and worked quickly. I'm very happy with the results read more
Business owner information
Bogart R.
It was truly our pleasure Betty! We are beyond happy you like the…
4 years ago
Bogart did the flooring project for my small walk-in closet very quickly and in high quality. He and his crew are professional and passionate to answer the questions I have during the process. Good work! read more
6 years ago
Bogart and crew did terrific job installing new flooring at our new house. They replaced all the old carpet with vinyl plank and it came out great! The stairs are especially nice! His prices are budget friendly and I highly recommend him for your next flooring project! read more
Business owner information
Bogart R.
Hi Keith, it was great installing your LVP. Kim chose a beautiful…
4 years ago
Business owner information
Bogart R.
Steven, thank you for giving Arrow the opportunity to help with your…
4 years ago
Business owner information
Bogart R.
Robin, after careful review of our records, we have never met, much…
5 years ago
Business owner information
Bogart R.
Nicole, we’re sorry you feel this way, but we understand.…
5 years ago
Job was incomplete - follow up to area in question. No reply, after several attempts. Don't recommend to anyone!! read more
Business owner information
Bogart R.
Mau, job was complete per contract. Your flooring and carpet was…
6 years ago
I called several places for an estimate. When I want something done I want it done. Bogart replied to me immediately and came and gave me an estimate immediately. I was waiting for the other estimates that were taking too long so I decided to go with his company. They came in tore out the carpet in no time at all and replaced the foot in warp speed. The guys were not only fantastic to work with but they did a phenomenal job. I'm not big on giving five stars but they completely deserved it. I would wholeheartedly recommend this company for any service you need. read more
Business owner information
Bogart R.
Susie, it was our pleasure! We’re so happy you like your new…
6 years ago
Business owner information
Bogart R.
Laura, we completely understand your frustration. As you stated we…
6 years ago
Business owner information
Bogart R.
Kelea and Sterling, thank you so much for giving us the opportunity…
4 years ago
6 years ago
Business owner information
Bogart R.
Thank you Scott, glad we were able to install that beautiful floor.
5 years ago
Great work, Bogart and Team! The install of vinyl flooring in our home office is exactly what we were looking for. Professional, courteous, well-priced, and fast. Highly recommend this company. Thank you! read more
Business owner information
Bogart R.
Nathan, thank you, we are excited we delivered your vision. Looking…
5 years ago
Business owner information
Bogart R.
Thank you so much Mia, it was our pleasure. I am very happy we were…
6 years ago
I can't believe my dream bathroom is done! Bogart made this process so easy. They finish on time and right on budget! HIGHLY RECOMMENDED! read more
Business owner information
Bogart R.
Arrow Flooring And Tile! Thank you very much for giving us the…
5 years ago
Spoke with Bogart several times before ultimately making my decision to utilize his company for a fireplace remodel I was looking to have completed. He was always available to answer the questions I had on the style, and layout I was looking for. His Quote ultimately was similar in pricing to several others I compared, but our schedules worked out being the best match to use his company.. After using his company, which did an outstanding job in not only the instillation, but the clean up afterwards, I will be using his company for additional tile work I am looking to do in the future in my bathroom.. Great Guy, Great Team that installed. Highly recommend.. read more
Business owner information
Bogart R.
Sean, thank you for choosing us to help with your vision. It was…
5 years ago
Bogart and his team at Arrow Flooring do a quality job with great prices! Bogart is a pleasure to work with and is responsive. They did a full bathroom remodel for us that we are very pleased with so far. Highly recommend them! read more
Business owner information
Bogart R.
Scott, thank you! It was defiantly our pleasure. We are happy you and…
5 years ago
Reached out to Owner of Arrow Flooring and Tile on Saturday afternoon and was surprising to hear back and had a visit Sunday morning. Started work on a Wednesday and finished the following Thursday. The first phrase was our kitchen, Livingroom, bathroom and stairs. Second phrase was our lovely fireplace... Our home looks beautiful, everything ties in with our walls, cabinets and lifestyle. Thanks again Arrow Flooring Team! Happy Holiday read more
Business owner information
Bogart R.
It was totally our pleasure! Your home does look amazing! Colors,…
6 years ago
Great working with Bogart & crew. Reliable service, prompt and stuck to his word. They completed a garage floor epoxy with flakes and it changed the look of my garage completely. Would call & refer Arrow Flooring and Tile to family/friends. Highly recommended! read more
Business owner information
Bogart R.
Art, it was our pleasure! Thank you for giving us a chance. It was a…
5 years ago
Business owner information
Bogart R.
Thank you for allowing us to help with your project and greatly…
5 years ago
5 years ago
5 years ago
Business owner information
Bogart R.
Thank you! Your review is greatly appreciated!
6 years ago
Business owner information
Bogart R.
Thank you, it was a pleasure. I hope you consider us in any other…
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