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Honest, timely, budget friendly, super attentative are just a few adjectives to describe Jeff and his team. They were absolute life savers in this time of COVID. I have heard horror stories of remodeling houses from all around me that I really prayed it won't happen to us with our first place we call home. OC contractors gave me cheaper quotes on a piece of paper with 10 items they will work on. Jeff sent me virtual outlook of the kitchen as well as meeting us at a park to show us the materials we can choose from. Him and his sweet team were prompt and efficient and most of all did not surpass the quote. I am forever and truly grateful for and to them. I don't have too many before pictures because it was nasty. Built in 1975 and was a rental property for the past 10 years doesn't help. The location, size, and price was right for us to make this decision and I wasn't sure.. other contractors disregarded my concern and would not give me a straight answers on little things but with Jeff and the team, I didn't have to ask. He educated us and assured us with daily updates on the progress down to every single little details. I would trust him with my ALL contractor needs.
I recently purchased a condo that needed some updating. The original dark cherry wood floors were out-of-style and scuff'd up beyond repair. The DIY wallpaper was peeling off and the whole place needed a fresh coat of paint. And as always, there were little things here and there that needed patching and fixing up. I've never hired a contractor before, so I had no idea what I was getting into. The only thing I knew is that the work needed to be done right. After speaking to several friends who've all gone through their own renos, they were able to set me straight on what to expect and what it would realistically cost to get it professionally done. One of my friends last year used Jeff and Floor Zone to redo his floors, paint, kitchen and bathroom. After visiting my friend's condo and inspecting the work, I felt confident that Jeff was the right guy for the job. Right off the bat, Jeff was very easy to talk to. He guided me through the process and gave me a realistic project timeline. At his showroom, he showed me several floor samples and I instantly feel in love with one of the light oakwood samples he had. To make things even easier, he handled ordering and delivery of all the new flooring. After some back and forth, he convinced me to run the new oakwood continuously through my condo (living room, bedrooms, kitchen, powder room), and this is a decision I'm so glad he strongly recommended! It looks amazing. Jeff, Chang, and their crew were very professional. These guys really care about providing the best customer service and will treat your home as if it was their own. I definitely felt working with Jeff was a partnership. All my family and friends love the new flooring and look of my home!!!
This is the second time I've called on Floor Zone. I loved the engineered hard wood floors they installed so much that I called them up four years later to have them remodel our master bath. It won't be long before I have Floor Zone out again for another project.
Buying a house is easy compared to finding the right contractor to fix it up for you! When we found Jeff, Chang and his team on Yelp they were incredible and really helped us create our dream home. The Renovation: Our renovation involved completely gutting a 1,200 sq ft condo which needed new flooring in all rooms, new kitchen, new bathrooms, paint job, baseboard, the works! For such a large undertaking, most people have horror stories when it comes to Contractors but Jeff and his team made it easy for us and in fact "saved the day" after we tried our hand with a first contractor. Flooring: From the day we met Jeff he was extremely knowledgable of his speciality product, being floors, and made us immediately feel confident that he was the right person to complete our flooring throughout the condo - which included a concrete looking microtop downstairs, waterproof vinyl upstairs, and wooden stairs. Given the age of our 1976 condo, Jeff ensured all flooring was prepped and leveled perfectly. For downstairs this included raising our kitchen area by 3 inches and also redoing the staircase which was in horrible shape when they saw what was underneath the original carpet. Cost: Jeff submitted to us very competitive bids at each stage of the renovation. He was always open regarding cost and ensured that he stayed within the amount quoted and if he was unable to would explain why and the extra work required (which in most cases was due to a plumbing or electrical issue which required speciality work). We felt his price point was perfect (and more affordable than our expectations) given the level of quality and service we got throughout the process. Timing: While Jeff may have been a little hard to lock in (he's a popular guy!), once he was working on our project he worked efficiently and made quick progress. He did not take excess time and for the most part completed the project on time and on budget. Communication: Jeff and his team were extremely communicative throughout the renovation. My husband was the primary project manager (having a design and architecture background) but Jeff ensured that I was a part of all of the decision making and always in the loop on progress. The coolest thing was that he would send us photos each day with what progress was made. Overall: Jeff and his team were phenomenal and I couldn't recommend them enough! All I know is that if we EVER have any work to be done we will definitely go to Jeff!
This review is long overdue since I had an amazing experience with Jeff and his crew almost a year ago. From consultation to installation and post installation follow-ups, the journey was quite like a companionship. We all know flooring and interior remodeling could be full of stress and anxiety. You can encounter contractors who could bluff upfront and hurt you at the end or you could just get stuck with an incompetent service. With Jeff and his crew, the expectation was well managed from the beginning and I was well taught on how to do it "right". AND they pulled it off. With them, the anxiety goes away. I recommend talking to Jeff for your projects. It's the right choice.
The entire experience went was A-Plus. Purchasing a new home was only the beginning, & we had a long list of to-do's. of all the folks we've worked with the past 2 months, Jeffrey at Floor Zone is top notch. List of work done: DOCUMENT paperwork for HOA approval DEMO existing carpet, padding, strip, baseboards SUBFLOOR PREP with concrete grinding, leveling, crack repair. Oh! & repair/ replace wood in all the stairs & loft to make it more secure CARPET in bedrooms- padding, tackstrip, adhesive, trim, & great value Shaw carpet LAMINATE went with an awesome gray rustic from Quickstep, this was after some manufacturer drama with a different company. Ended up getting better flooring for same price! Thanks FZ!! STAIR there are 2 flights, & all beautifully done. white risers, trim, custom cut corners, love love them!! MOLDING is a very tall flat baseboard & same simple door frames. Went with Jeffrey's rec & absolutely love it Jeffrey is the managing director & consultant. He is is friendly, professional, informative, and honest. He personally comes on site for the estimate, & is there the entire process, even text you photos of the work, & does the final walk through Chang leads the installation crew. He seriously is meticulous about the work, and I felt very safe leaving my home to him & his crew. Doesn't matter if it ultimately gets covered (subfloor concrete & wood), it's all craftsmanship in the small details. I'm talking perfect circle holes to allow cables, seams & corners. Even doing extra work that was not specified on contract or our conversations, but just to ensure customer happiness. The showroom is appointment only, but totally worth a visit to pick out your actual flooring, baseboards, etcetc. So many options & they aesthetically superior, while being competitively priced. They encourage you to take samples home to really love the flooring you end up purchasing. I was probably there every Saturday! Haha, gonna miss those visits ABSOLUTELY QUALITY WORK & PROFESSIONAL ATTITUDE Yes, we ran into some problems with the home being 40+ years old, never renovated & completely not level. The extra work was extra money, but Jeffrey guided us to make the right choices with reasonable price options. I never doubted spending the money, cuz I knew how well the final product would be. What's crazy, the flooring is better than I imagined & lots of detailed work was done without our request. There's no nickel & diming here. You're paying to have beautiful floors, & they will make it happen. Refer to my photos! Floor zone has the mom&pop shop attitude, with big box pricing, & boutique options.
Jeffrey and his team from Floor Zone just finished up a two day installation of bamboo flooring in my condo and I couldn't be happier! Jeffrey is extremely knowledgable, and took the time to walk us through the process, answer questions, and helped us make the right choices so that we are thrilled with the final product. It's clear that everyone at Floor Zone is a professional and takes tremendous pride in their work. Chang, who leads the installation team, is a real craftsman, and took the time to insure lots of small details were done correctly and with precision. And he even did some extra work that I wasn't charged for (i.e. painting our baseboards) because he felt it was important that he left the room properly finished. The only thing I would caution, is that these guys are in high demand. It took a little bit of playing email and phone tag for Jeffrey and I to finally connect (I think the word is out that they do good work, and they're getting lots of requests). But if you're able to be patient, and a little flexible with your time, you'll be happy with the results. These guys are the real deal, and I wouldn't hesitate to recommend them to family or friends. I found them through their high ratings on Yelp, and once again Yelp didn't let me down!
What pains me to write this outstanding review is that I need Jeffrey and the team to come back for the second phase of installation later this year, and I'm afraid that he'll be so busy from new business driven by all these perfect reviews that he won't have time for me! I found Floor Zone here on Yelp after initially trying to work with very disinterested big box home improvement stores for floor installation. I went on blind faith based on the reviews here, and it's the best thing I have done in my remodeling process. With so many accurate facts about Jeffrey and Floor Zone described in the reviews below, I'll try to contribute what made a difference for me. Doing the job right: Jeffrey insisted that I'd be present to inspect the concrete floors with him once the original flooring was removed and disposed. He painstakingly pointed out the concrete issues such as cracking and unevenness, requiring crack repair and laying a self leveling layer. Did I want to spend the extra money on this? No. Did I want to have the best job possible done for a fair price? Yes. Go for it. Technology and Information: Jeffrey provides links to information so you can inform yourself about the process, materials, etc. He also uses his GPS to inform you exactly when he will be arriving (unlike the "I'll be there between 9 and 1 today" approach used by so many vendors. Flexibility, Trust and Cleanliness: Jeffrey worked with me and my travel schedule so I could have the wood installation completed while I was away on a business trip. I happily gave him a set of keys to my place, left them a case of water in the fridge to stay hydrated, and left them to do their magic. I came home to a beautifully completed job! Also exciting was that their clean up left my place in better condition than when I left (given the couple of months of dusty renovations work). Do yourself a favor and go to Floor Zone for the best and honest floor installer in town.
Jeff and his crew are very very trustworthy. Even if i do not know the magnitude of the costs involved in the job, i felt he charged me an extremely fair price for the entire second floor. the amount of labor that they pack into each and every day is incredible. considering how large the budget was for this project (to me), i completely trusted them to finish everything on time and on the dollar. everytime home owners do a rennovation, there is this scary feeling of the unknown that something bad will happen. there were several issues that jeff and crew took care for us like cutting the doors to the right level, reinforcing walls at the subfloor with concrete and shaving down all parts of the floor after applying the plywood for the subflooring. i went into this project because i was very sensitive to movement on the floors. i was dizzy when the old subfloor wood was not level. what is a subfloor? its the plywood undernieth your visible floor. for a second level, that is bearing all the weight of all objects and accidents that happen up there. so this was the most important thing for me. they took the entire floor apart and reinforced it with sister joists with the 1x2's. lots of them! and they were all straight with lasers! while taking things apart and putting the new subfloor in and all up to nailing in the new flooring planks, they were very careful with the pipes that were very close to where they were working. they would cut test cuts out to ensure they dont hit any gas, electrical or water lines. this was very reassuring to me since i just came out of a remodeling project where the contractor had to fix something they cut into. it was so scary. i just trust these guys with my house so much. because they are so careful, i am keeping them in my "people to call" list when i need something done in the future. these guys dont just do the job, but they really explain to you what happens before, during and after the job. educating me on water damage, floor care and bounding of expenses. if they find that the building structure is not safe for them to work on, they will stop what they are doing and work with you to make it so. i was so relieved to learn i didnt have such a condition, but good to know they wont just cover things up to finish the project. they also explained to me how to keep the new flooring from warping and expanding too much with temperature and moister checks. jeff also welcomes every call i make which was very reassuring. one time i tried to compare home depot prices to his on the flooring planks and he pointed out to me why the home depot ones were inferior. he also reassured me of the natural wood rebounds was normal. even at the parking lot before handing him the first payment, i asked him about the strength of the flooring at the edges of the rooms were they stop cutting. he explained to me that it was completely safe and strong. i was so greatful for his explanations. they are also really flexible and accomodating when i called him a couple days before the work started if he could also demolish the master bed room vanity so we can do that little flooring as well he accomodated it without extra costs. incredible. he stands by his work so much that he is willing to show other work in progress to new customers. that is amazing pride and deservedly so. the end product craftsmanship is incredible. you cannot locate one nail even when i hear nail guns going off every few seconds while i was downstairs one morning. they also did my stairs and the transition from the stairs to the rest of the second level was seemless! they were very attentive to support and load bearing areas and to make sure those areas were reinforced. small corner areas where plywood was not be enough would be covered with stronger material. cost bounding was very important to me. i was so scared that it would overrun my budget , but it turns out only a few hundred dollars was added to make the staircase stronger and more presentable. they stand by their work and it shows, he explained to me that in a couple instances the contrast on wood planks was too great in a prominent walking area and they had to rip it out and redo it. the cost was absorbed by them. incredible. you see the quality. now i must explain to you the difference between a 17-18k floor job vs a 5-6k floor job. the 5-6 is really just about flooring material and removing carpeting. the 17-18 k is about full structure stability and leveling and then the flooring goes on top. i tell you, my subflooring is so beautiful that i could live with it without the wood flooring LOL. so straight, so sturdy, so well layed out in a staggered pattern with expansion gaps so straight. sorry for the long review, but this is coming from the heart, i was so scared of second floor falling apart, they came to the rescue with incredible care, precision and cost. these guys are really nice and really clean on top of the other incredible things they do.
I had been searching in vain for a specific pattern of cork flooring before I found the very helpful and knowledgeable Jeffrey Cha at Floor Zone. He took the time to track down enough of an affordable imported cork for two rooms from two locations in the US. Our house is a century old and the sub-floors would have ideally been replaced; an unaffordable option for us. Rather than demo and rebuild, the crew found ways to repair and add to the existing sub-floor. Jeffrey, his father, and the two gentlemen that work with them did a wonderful job of leveling one of the floors that needed to be shored up, at a price that was remarkable. All four men were incredibly hard working, thoughtful, considerate, and great with each other which made them a pleasure to do business with. They went above and beyond to make everything look wonderful with small detail work on the floor and trim- I even caught Mr. Cha Senior caulking gaps between the trim and my ceiling- so thoughtful! I was really dreading doing the floors in the kitchen and bathroom in the future but now that I know about these fellows all my fears have been dispersed and I can't wait to save up the money and hire them again! Thank you Floor Zone for putting down these gorgeous floors!!!
We had the bad luck to get a sudden leak under our sink which ruined our lovely engineered hardwood floor. An overzealous "water mitigation specialist" left with a partially ripped out floor and a sticky mess. I found Jeffrey on yelp. We were impressed at the very first meeting. He was genuinely concerned about our safety, not just in making a sale. His team came in and made things better than before the flood. They were professional, organized and did a fantastic job. The materials used were first rate. The workmanship was excellent. We love our new Kahrs engineered hardwood floating floor and the new moldings.
This review is long overdue as I discovered Floor Zone on Yelp over a year ago, however, because of such an amazing job that Jeffrey and his team have done, I have had them continue to do work for us as recent as a few weeks ago. Jeffrey and his team started off as not the cheapest bid, however, they were not off by far and I could tell that they would do a good job and provide us the quality that we were looking for and we were right! From the initial contact he promptly returned my calls, to picking out the right flooring for our lifestyle and to the completion of the job it was 5 stars across the board!!! Since our building was older Jeffrey determined that we would need to have our subfloor replaced and then discovered there had been some shifting in the floor which they had to make level. This was a huge project alone and the guys were meticulous and did an exceptional job! In addition to the flooring we had new base board installed, sheetrock repair and painting done. All done exceptionally well! Jeffrey and his crew worked hard, came on time and committed to our project until it was finished! This was important especially since we were coordinating movers. They take pride in their work, are very detailed, are prompt and show up when they say and dedicated to make the customer happy! In addition my neighbor saw the beautiful work they did with our place and she hired them to redo her floors as well. She was also very happy with their work and my recommendation. I saw her floors recently and they were beautiful! I would highly recommend using Floor Zone LA to redo your hardwood floors, painting and/or both!
Floor Zone did a great job with my condo. I live in a condo that was built in the 1960s, and the floors needed replacement. Beyond the aesthetic improvement, my primary goal in the renovation was soundproofing. I selected a bamboo flooring with a layer of rubber soundproofing underneath, and the Floor Zone guys completed the renovation while I was on a trip. They did a great job, finished on time and even went above and beyond to paint one of my walls. I am impressed by their workmanship. Though the floor isn't as soundproof as I had hoped, the new floors look great and it's a big visual improvement for my space! :)
11 months ago
2 years ago
3 years ago
처음 Jeff 사장님이랑 통화하고 floor에 대해 지식이 굉장히 많으시고 일을 무조건 하시겠다고 안 하시고 나름대로의 철학과 프로세스가 있으신 점이 아주 마음에 들었습니다. 직접 시간 내셔서 저희 집에 와서 둘러보시고 저의 요구와 사장님의 기술이 잘 맞을 거 같다는 판단이 되어 작업을 맡기게 되었습니다. 실제 작업 시작 전까지 꾸준히 연락하면서 스케줄 업데이트해 주시고 함께 자재도 고르고 좋은 점 나쁜 점 자세히 설명해 주셔서 믿음이 갔고 저희도 원하는 스타일의 자재를 원하는 가격대에 고를 수 있었습니다. 작업 시작하시고는 매일 현장 진행사항 업데이트 주시면서 스케줄이 조정될 때마다 연락 주시고 매일 작업 진행 사항을 사진과 함께 보내주셔서 집이 변해 가는 점을 실시간으로 알 수 있었던 점이 아주 좋았습니다. 바닥뿐만 아니라 저희는 집 전체 페인트와 주방 페인트도 함께 진행하였는데 중간중간에 보수가 필요한 부분도 꼼꼼히 말씀해 주셔서 놓치는 곳 없이 필요한 부분들 보수 진행하였습니다. 작업이 끝난 후에도 연락 주셔서 그냥 넘어 갈 수 있는 작은 부분까지 마무리 하시면서 끝까지 프로젝트를 마무리 하시려는 모습이 정말 믿음직스러웠습니다. 이번 기회에 업그레이드하지 못했던 부분이 있는데 다음 기회에도 Jeff 사장님과 다시 진행하고 싶을 정도 만족도가 높습니다. 추천드립니다. read more
6 years ago
Honest, timely, budget friendly, super attentative are just a few adjectives to describe Jeff and his team. They were absolute life savers in this time of COVID. I have heard horror stories of remodeling houses from all around me that I really prayed it won't happen to us with our first place we call home. OC contractors gave me cheaper quotes on a piece of paper with 10 items they will work on. Jeff sent me virtual outlook of the kitchen as well as meeting us at a park to show us the materials we can choose from. Him and his sweet team were prompt and efficient and most of all did not surpass the quote. I am forever and truly grateful for and to them. I don't have too many before pictures because it was nasty. Built in 1975 and was a rental property for the past 10 years doesn't help. The location, size, and price was right for us to make this decision and I wasn't sure.. other contractors disregarded my concern and would not give me a straight answers on little things but with Jeff and the team, I didn't have to ask. He educated us and assured us with daily updates on the progress down to every single little details. I would trust him with my ALL contractor needs. read more
8 years ago
I recently purchased a condo that needed some updating. The original dark cherry wood floors were out-of-style and scuff'd up beyond repair. The DIY wallpaper was peeling off and the whole place needed a fresh coat of paint. And as always, there were little things here and there that needed patching and fixing up. I've never hired a contractor before, so I had no idea what I was getting into. The only thing I knew is that the work needed to be done right. After speaking to several friends who've all gone through their own renos, they were able to set me straight on what to expect and what it would realistically cost to get it professionally done. One of my friends last year used Jeff and Floor Zone to redo his floors, paint, kitchen and bathroom. After visiting my friend's condo and inspecting the work, I felt confident that Jeff was the right guy for the job. Right off the bat, Jeff was very easy to talk to. He guided me through the process and gave me a realistic project timeline. At his showroom, he showed me several floor samples and I instantly feel in love with one of the light oakwood samples he had. To make things even easier, he handled ordering and delivery of all the new flooring. After some back and forth, he convinced me to run the new oakwood continuously through my condo (living room, bedrooms, kitchen, powder room), and this is a decision I'm so glad he strongly recommended! It looks amazing. Jeff, Chang, and their crew were very professional. These guys really care about providing the best customer service and will treat your home as if it was their own. I definitely felt working with Jeff was a partnership. All my family and friends love the new flooring and look of my home!!! read more
6 years ago
This is the second time I've called on Floor Zone. I loved the engineered hard wood floors they installed so much that I called them up four years later to have them remodel our master bath. It won't be long before I have Floor Zone out again for another project. read more
4 years ago
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Jeffrey C.
You have called to ask questions and request service but the way you…
8 years ago
Buying a house is easy compared to finding the right contractor to fix it up for you! When we found Jeff, Chang and his team on Yelp they were incredible and really helped us create our dream home. The Renovation: Our renovation involved completely gutting a 1,200 sq ft condo which needed new flooring in all rooms, new kitchen, new bathrooms, paint job, baseboard, the works! For such a large undertaking, most people have horror stories when it comes to Contractors but Jeff and his team made it easy for us and in fact "saved the day" after we tried our hand with a first contractor. Flooring: From the day we met Jeff he was extremely knowledgable of his speciality product, being floors, and made us immediately feel confident that he was the right person to complete our flooring throughout the condo - which included a concrete looking microtop downstairs, waterproof vinyl upstairs, and wooden stairs. Given the age of our 1976 condo, Jeff ensured all flooring was prepped and leveled perfectly. For downstairs this included raising our kitchen area by 3 inches and also redoing the staircase which was in horrible shape when they saw what was underneath the original carpet. Cost: Jeff submitted to us very competitive bids at each stage of the renovation. He was always open regarding cost and ensured that he stayed within the amount quoted and if he was unable to would explain why and the extra work required (which in most cases was due to a plumbing or electrical issue which required speciality work). We felt his price point was perfect (and more affordable than our expectations) given the level of quality and service we got throughout the process. Timing: While Jeff may have been a little hard to lock in (he's a popular guy!), once he was working on our project he worked efficiently and made quick progress. He did not take excess time and for the most part completed the project on time and on budget. Communication: Jeff and his team were extremely communicative throughout the renovation. My husband was the primary project manager (having a design and architecture background) but Jeff ensured that I was a part of all of the decision making and always in the loop on progress. The coolest thing was that he would send us photos each day with what progress was made. Overall: Jeff and his team were phenomenal and I couldn't recommend them enough! All I know is that if we EVER have any work to be done we will definitely go to Jeff! read more
6 years ago
This review is long overdue since I had an amazing experience with Jeff and his crew almost a year ago. From consultation to installation and post installation follow-ups, the journey was quite like a companionship. We all know flooring and interior remodeling could be full of stress and anxiety. You can encounter contractors who could bluff upfront and hurt you at the end or you could just get stuck with an incompetent service. With Jeff and his crew, the expectation was well managed from the beginning and I was well taught on how to do it "right". AND they pulled it off. With them, the anxiety goes away. I recommend talking to Jeff for your projects. It's the right choice. read more
The entire experience went was A-Plus. Purchasing a new home was only the beginning, & we had a long list of to-do's. of all the folks we've worked with the past 2 months, Jeffrey at Floor Zone is top notch. List of work done: DOCUMENT paperwork for HOA approval DEMO existing carpet, padding, strip, baseboards SUBFLOOR PREP with concrete grinding, leveling, crack repair. Oh! & repair/ replace wood in all the stairs & loft to make it more secure CARPET in bedrooms- padding, tackstrip, adhesive, trim, & great value Shaw carpet LAMINATE went with an awesome gray rustic from Quickstep, this was after some manufacturer drama with a different company. Ended up getting better flooring for same price! Thanks FZ!! STAIR there are 2 flights, & all beautifully done. white risers, trim, custom cut corners, love love them!! MOLDING is a very tall flat baseboard & same simple door frames. Went with Jeffrey's rec & absolutely love it Jeffrey is the managing director & consultant. He is is friendly, professional, informative, and honest. He personally comes on site for the estimate, & is there the entire process, even text you photos of the work, & does the final walk through Chang leads the installation crew. He seriously is meticulous about the work, and I felt very safe leaving my home to him & his crew. Doesn't matter if it ultimately gets covered (subfloor concrete & wood), it's all craftsmanship in the small details. I'm talking perfect circle holes to allow cables, seams & corners. Even doing extra work that was not specified on contract or our conversations, but just to ensure customer happiness. The showroom is appointment only, but totally worth a visit to pick out your actual flooring, baseboards, etcetc. So many options & they aesthetically superior, while being competitively priced. They encourage you to take samples home to really love the flooring you end up purchasing. I was probably there every Saturday! Haha, gonna miss those visits ABSOLUTELY QUALITY WORK & PROFESSIONAL ATTITUDE Yes, we ran into some problems with the home being 40+ years old, never renovated & completely not level. The extra work was extra money, but Jeffrey guided us to make the right choices with reasonable price options. I never doubted spending the money, cuz I knew how well the final product would be. What's crazy, the flooring is better than I imagined & lots of detailed work was done without our request. There's no nickel & diming here. You're paying to have beautiful floors, & they will make it happen. Refer to my photos! Floor zone has the mom&pop shop attitude, with big box pricing, & boutique options. read more
13 years ago
Jeffrey and his team from Floor Zone just finished up a two day installation of bamboo flooring in my condo and I couldn't be happier! Jeffrey is extremely knowledgable, and took the time to walk us through the process, answer questions, and helped us make the right choices so that we are thrilled with the final product. It's clear that everyone at Floor Zone is a professional and takes tremendous pride in their work. Chang, who leads the installation team, is a real craftsman, and took the time to insure lots of small details were done correctly and with precision. And he even did some extra work that I wasn't charged for (i.e. painting our baseboards) because he felt it was important that he left the room properly finished. The only thing I would caution, is that these guys are in high demand. It took a little bit of playing email and phone tag for Jeffrey and I to finally connect (I think the word is out that they do good work, and they're getting lots of requests). But if you're able to be patient, and a little flexible with your time, you'll be happy with the results. These guys are the real deal, and I wouldn't hesitate to recommend them to family or friends. I found them through their high ratings on Yelp, and once again Yelp didn't let me down! read more
What pains me to write this outstanding review is that I need Jeffrey and the team to come back for the second phase of installation later this year, and I'm afraid that he'll be so busy from new business driven by all these perfect reviews that he won't have time for me! I found Floor Zone here on Yelp after initially trying to work with very disinterested big box home improvement stores for floor installation. I went on blind faith based on the reviews here, and it's the best thing I have done in my remodeling process. With so many accurate facts about Jeffrey and Floor Zone described in the reviews below, I'll try to contribute what made a difference for me. Doing the job right: Jeffrey insisted that I'd be present to inspect the concrete floors with him once the original flooring was removed and disposed. He painstakingly pointed out the concrete issues such as cracking and unevenness, requiring crack repair and laying a self leveling layer. Did I want to spend the extra money on this? No. Did I want to have the best job possible done for a fair price? Yes. Go for it. Technology and Information: Jeffrey provides links to information so you can inform yourself about the process, materials, etc. He also uses his GPS to inform you exactly when he will be arriving (unlike the "I'll be there between 9 and 1 today" approach used by so many vendors. Flexibility, Trust and Cleanliness: Jeffrey worked with me and my travel schedule so I could have the wood installation completed while I was away on a business trip. I happily gave him a set of keys to my place, left them a case of water in the fridge to stay hydrated, and left them to do their magic. I came home to a beautifully completed job! Also exciting was that their clean up left my place in better condition than when I left (given the couple of months of dusty renovations work). Do yourself a favor and go to Floor Zone for the best and honest floor installer in town. read more
10 years ago
Jeff and his crew are very very trustworthy. Even if i do not know the magnitude of the costs involved in the job, i felt he charged me an extremely fair price for the entire second floor. the amount of labor that they pack into each and every day is incredible. considering how large the budget was for this project (to me), i completely trusted them to finish everything on time and on the dollar. everytime home owners do a rennovation, there is this scary feeling of the unknown that something bad will happen. there were several issues that jeff and crew took care for us like cutting the doors to the right level, reinforcing walls at the subfloor with concrete and shaving down all parts of the floor after applying the plywood for the subflooring. i went into this project because i was very sensitive to movement on the floors. i was dizzy when the old subfloor wood was not level. what is a subfloor? its the plywood undernieth your visible floor. for a second level, that is bearing all the weight of all objects and accidents that happen up there. so this was the most important thing for me. they took the entire floor apart and reinforced it with sister joists with the 1x2's. lots of them! and they were all straight with lasers! while taking things apart and putting the new subfloor in and all up to nailing in the new flooring planks, they were very careful with the pipes that were very close to where they were working. they would cut test cuts out to ensure they dont hit any gas, electrical or water lines. this was very reassuring to me since i just came out of a remodeling project where the contractor had to fix something they cut into. it was so scary. i just trust these guys with my house so much. because they are so careful, i am keeping them in my "people to call" list when i need something done in the future. these guys dont just do the job, but they really explain to you what happens before, during and after the job. educating me on water damage, floor care and bounding of expenses. if they find that the building structure is not safe for them to work on, they will stop what they are doing and work with you to make it so. i was so relieved to learn i didnt have such a condition, but good to know they wont just cover things up to finish the project. they also explained to me how to keep the new flooring from warping and expanding too much with temperature and moister checks. jeff also welcomes every call i make which was very reassuring. one time i tried to compare home depot prices to his on the flooring planks and he pointed out to me why the home depot ones were inferior. he also reassured me of the natural wood rebounds was normal. even at the parking lot before handing him the first payment, i asked him about the strength of the flooring at the edges of the rooms were they stop cutting. he explained to me that it was completely safe and strong. i was so greatful for his explanations. they are also really flexible and accomodating when i called him a couple days before the work started if he could also demolish the master bed room vanity so we can do that little flooring as well he accomodated it without extra costs. incredible. he stands by his work so much that he is willing to show other work in progress to new customers. that is amazing pride and deservedly so. the end product craftsmanship is incredible. you cannot locate one nail even when i hear nail guns going off every few seconds while i was downstairs one morning. they also did my stairs and the transition from the stairs to the rest of the second level was seemless! they were very attentive to support and load bearing areas and to make sure those areas were reinforced. small corner areas where plywood was not be enough would be covered with stronger material. cost bounding was very important to me. i was so scared that it would overrun my budget , but it turns out only a few hundred dollars was added to make the staircase stronger and more presentable. they stand by their work and it shows, he explained to me that in a couple instances the contrast on wood planks was too great in a prominent walking area and they had to rip it out and redo it. the cost was absorbed by them. incredible. you see the quality. now i must explain to you the difference between a 17-18k floor job vs a 5-6k floor job. the 5-6 is really just about flooring material and removing carpeting. the 17-18 k is about full structure stability and leveling and then the flooring goes on top. i tell you, my subflooring is so beautiful that i could live with it without the wood flooring LOL. so straight, so sturdy, so well layed out in a staggered pattern with expansion gaps so straight. sorry for the long review, but this is coming from the heart, i was so scared of second floor falling apart, they came to the rescue with incredible care, precision and cost. these guys are really nice and really clean on top of the other incredible things they do. read more
13 years ago
I had been searching in vain for a specific pattern of cork flooring before I found the very helpful and knowledgeable Jeffrey Cha at Floor Zone. He took the time to track down enough of an affordable imported cork for two rooms from two locations in the US. Our house is a century old and the sub-floors would have ideally been replaced; an unaffordable option for us. Rather than demo and rebuild, the crew found ways to repair and add to the existing sub-floor. Jeffrey, his father, and the two gentlemen that work with them did a wonderful job of leveling one of the floors that needed to be shored up, at a price that was remarkable. All four men were incredibly hard working, thoughtful, considerate, and great with each other which made them a pleasure to do business with. They went above and beyond to make everything look wonderful with small detail work on the floor and trim- I even caught Mr. Cha Senior caulking gaps between the trim and my ceiling- so thoughtful! I was really dreading doing the floors in the kitchen and bathroom in the future but now that I know about these fellows all my fears have been dispersed and I can't wait to save up the money and hire them again! Thank you Floor Zone for putting down these gorgeous floors!!! read more
13 years ago
We had the bad luck to get a sudden leak under our sink which ruined our lovely engineered hardwood floor. An overzealous "water mitigation specialist" left with a partially ripped out floor and a sticky mess. I found Jeffrey on yelp. We were impressed at the very first meeting. He was genuinely concerned about our safety, not just in making a sale. His team came in and made things better than before the flood. They were professional, organized and did a fantastic job. The materials used were first rate. The workmanship was excellent. We love our new Kahrs engineered hardwood floating floor and the new moldings. read more
11 years ago
This review is long overdue as I discovered Floor Zone on Yelp over a year ago, however, because of such an amazing job that Jeffrey and his team have done, I have had them continue to do work for us as recent as a few weeks ago. Jeffrey and his team started off as not the cheapest bid, however, they were not off by far and I could tell that they would do a good job and provide us the quality that we were looking for and we were right! From the initial contact he promptly returned my calls, to picking out the right flooring for our lifestyle and to the completion of the job it was 5 stars across the board!!! Since our building was older Jeffrey determined that we would need to have our subfloor replaced and then discovered there had been some shifting in the floor which they had to make level. This was a huge project alone and the guys were meticulous and did an exceptional job! In addition to the flooring we had new base board installed, sheetrock repair and painting done. All done exceptionally well! Jeffrey and his crew worked hard, came on time and committed to our project until it was finished! This was important especially since we were coordinating movers. They take pride in their work, are very detailed, are prompt and show up when they say and dedicated to make the customer happy! In addition my neighbor saw the beautiful work they did with our place and she hired them to redo her floors as well. She was also very happy with their work and my recommendation. I saw her floors recently and they were beautiful! I would highly recommend using Floor Zone LA to redo your hardwood floors, painting and/or both! read more
12 years ago
Floor Zone did a great job with my condo. I live in a condo that was built in the 1960s, and the floors needed replacement. Beyond the aesthetic improvement, my primary goal in the renovation was soundproofing. I selected a bamboo flooring with a layer of rubber soundproofing underneath, and the Floor Zone guys completed the renovation while I was on a trip. They did a great job, finished on time and even went above and beyond to paint one of my walls. I am impressed by their workmanship. Though the floor isn't as soundproof as I had hoped, the new floors look great and it's a big visual improvement for my space! :) read more
12 years ago
This review is long overdue but I can judge the long-term value of Jeff and Chang's work! I spoke to Jeff about changing out the carpet to hardwood for the new home we bought. The owners had a rent back agreement for a few months while they found their new house so I contacted Jeff early in the process. I'm glad I did too because he is a busy guy in high demand. Jeff set up an appt with me at his showroom and he patiently discussed all the aspects of the hardwood installation including leveling, moisture testing, and the pros and cons of different hardwood options. I was impressed by how much detail and time he took in explaining these aspects since he was getting a lot of call on his cell from customers. Once Jeff and his team started on the job, it was very professional and I could see the quality in their work right away. I ended up doing a lot more remodeling than I planned and basically repainted the whole place, remodeled the kitchen, changed out all the toilets and ceiling fans, and changing out the fixtures. Jeff's team handled all of it, including things like removing the old satellite dish and intercom system. He gave me great advice on which improvements would hold value and I was very pleased by his recommendations (e.g. painting the cabinets and staircase white, previously maple). He also took care to do countless things to avoid problems like: * fixing all the minor issues on the home inspection report * fixing a leak in a bedroom closet * fixing cracks in the concrete for free * giving us great pricing and design suggestions for the quartz countertops, backsplash * Changing out the plumbing hoses and drains * Adding joists between the floor beams to make it more stable * My personal favorite: he got us 6" wide Brazilian engineered wood flooring at a great price and in longer lengths than they usually offer. This man has connections. He completed the job last July and my family and I have been enjoying all the great work of Jeff, Chang, and their crew since. read more
11 years ago
Jeffrey and his team did an amazing job in our house! Our old flooring throughout the house was a mishmash of different styles / eras / materials--and to make things worse our 100 year old subfloor was starting to cave in. Honestly we were a little overwhelmed by how much work had to be done, but Jeffrey was super reassuring and explained the entire process from start to finish. After we chose our materials his team quickly got to work tearing out the floor and the subfloor. Straight down to the studs. His team installed sister joints to get things perfectly level, then laid down the the new improved subfloor, and finally the new floors & moulding. It was a ton of work, but they did it quickly & efficiently--and they kept us updated at every step along the way. From day one, Jeffrey was really great to work with--informative, genuinely helpful, and really fair prices. He's a top notch dude, and it was a huge relief knowing I could trust him to get everything right. Definitely planning to work with him again. read more
9 years ago
9 years ago
TLDR: if you want it done right the first time, go to jeff. jeff, chang, and the rest of the crew are skilled craftsmen and artists that take pride in their work AND IT SHOWS (check out the pics i uploaded). others will quote you cheaper prices, but what's hidden is the $$$ that you'll need to pay afterwards to fix up hastier jobs/cheaper materials/etc. knowing next to nothing about renovations, my wife and i decided to upgrade our floors, kitchen, master bathroom, powder room, and paint the entirety of our newly purchased 2100 sq ft condo. we received quotes from 4 different contractors. it was tempting to try to compare the quotes apples to apples on price alone, but we appreciated the extra detail that jeff went into in describing the work required. for example, one of our most important requirements was to replace the carpet/laminate/tile on both floors of our home and replace it with engineered hardwood floors. most of the vendors we spoke to said that replacing the floors would be cheap, just tear out the laminate/carpet, lay down some cork, and glue the hardwood floors on top. during his on site quote, jeff actually took the time to look at the floors and found they weren't level, warning us about the schedule/budget impacts for different degrees of (potentially required) remediations. on a temporary lapse in judgement (contractors can use high pressure sales tactics when they are in your house at 10PM), i actually went with another contractor who dismissed the need for the leveling. not quite feeling right at 2AM, i actually dug up the manual for the engineered hardwood online and it the manufacturer EXPLICITLY STATES their warranty requires EXACTLY what jeff was saying. upon further digging, turns out that other contractor i was talking to HAD NEVER EVEN INSTALLED ENGINEERED HARDWOOD BEFORE, so 10 hour after that debacle, i cancelled with that guy and went with floorzone. to be fair, our job did go over budget and past the initial schedule estimate. this was a combination of known unknowns (degree of floor non-levelness can only be fully assessed after demo, but for which we were made aware of before) and unknown unknowns (mold discovered in the kitchen, scope creep from additional work we requested including electrical, plumbing, and a kitchen peninsula and quartz countertop waterfall work) which, if you've ever seen any renovation show on tv, are to be expected. the hardest schedule deadline though was that my wife was 5 months pregnant when we started the renovations. the crew finished well before that hard deadline, as my wife and i are still waiting for our baby to be born... after hearing some horror stories from my coworkers on renovations (lies about licensing, lawsuits, a year over schedule, required reworks, having to brush teeth from a garden hose due to nonworking bathrooms), i feel almost spoiled at our renovation having gone so smoothly. we had ~50 people for a housewarming/baby shower a couple weeks ago and we received numerous compliments on the magazine-quality-work. we can't more highly recommend jeff and the floorzone crew. read more
9 years ago
I hired Jeff and Chang to work on my condo after getting multiple bids from other contractors. I chose Floor Zone because I felt comfortable that they would show up and finish the job. My friends have shared some of their contracting horror stories and I was relieved my remodel went so smoothly. I felt Jeff was more of a partner than someone I hired. He really takes pride in his work and was really involved in helping me make decisions on the design. Sometimes you think it was his home that he was remodeling, but it was really just his passion. In fact, he came over to make touch up 4 months after the project was completed. We had many friendly debates and compromises. In end, I got a home I really enjoy coming back to every day. Thanks Jeff, Chang, and crew. read more
15 years ago
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12 years ago
Recently, my wife and I had some unfortunate water damage to our condo and particularly our hardwood floors as a result of a careless upstairs tenant who left their sink running overnight. We found Jeffrey via Yelp and were impressed with the reviews and previous clients' satisfaction with the quality of work. As we own our condo and likely plan to sell in the long term, our main concern was to ensure that our flooring look just as good as it had prior to the water damage and weren't going for the cheap, quick fix. Due to having a particular variety of exotic hardwood flooring very reddish in color (the original flooring of the condo we purchased) and difficult to match, we opted to replace all of the hardwood flooring in our unit (dining/living room and 2 bedrooms). Given that we were submitting through insurance, Jeffrey was extremely helpful in working within our budget and getting us every detail we needed to our insurance agent for them to approve the work. Jeffrey was very thorough throughout the consultation process and helped us settle on a great Armstrong Hickory deep brown and rustic in tone. As we moved into installation, Jeffrey and his crew had some difficulty in removing the existing hardwood flooring from our unit due to a very strong glue used previously. Though the job took a few days longer than planned, his team was adamant about doing the job thoroughly and up to their standards of quality and even pushed back a job they had lined up after ours to make sure they could allot enough time for the completion of our unit. Upon removing the existing flooring, Jeffrey and team sanded down the existing sub floor concrete and then applied a self-leveling concrete substance to even out some areas of our condo. Seeing the process firsthand, we realized there were many corners cut in the original installation of our previous hardwood flooring. Although the job took a few days longer than expected, my wife and I (and our dog) were ecstatic with the end result as our flooring looks significantly better than before the water damage. Everything from how tightly the floor boards were laid down, to how strategically the grains of the board were laid so as not to create any patterns, and how cleanly the baseboards were installed, it all looked amazing! We couldn't be happier with the work that Jeffrey did and for his help in turning such a stressful situation for new home owners into an improvement from our previous floors. Suffice to say, we would definitely recommend Floor Zone to anyone in a similar situation or looking to upgrade their hardwood flooring. read more
5 years ago
12 years ago
PERFECTION. From quote to consultation to install to follow up: Jeffrey and his team are the best to work with. We own a condo in an older building. Nothing had been redone or even kept in good order since the original build, so we wanted to not only update the style, but ensure the place was structurally sound and done right. We got quotes from some of the corporate chains along with Floor Zone. From the first visit to the Floor Zone showroom, Jeffrey was consultative, professional, attentive, and extremely knowledgeable creating a sense of confidence and trust. This in addition to the very competitive materials and install quote led to us choosing Floor Zone hands down. We have a 1,300+ sq. ft. condo with 2 bedrooms and a very large main living area with galley kitchen. We moved in to vinyl and carpet throughout and wanted to replace the main living area with hardwood floors (or a cost effective equivalent) and new carpet in the bedrooms. After speaking with Jeffrey about our budget, intentions, and desire, we ended up doing a high end laminate with a wood finish in the main living area, micro-finished concrete in the bar and kitchen, new carpets in the hallway and bedrooms, and new baseboards throughout. Second only to the great consultation and quote process that started it all was the install. The Floor Zone team did amazing sub-floor prep by diamond grinding existing concrete substrate, repairing cracks they found at no additional cost (!!!), & pouring self-leveling concrete. Again, this was all done with extreme care and professionalism at an extremely competitive price. Very high quality. Next, the kitchen micro-finish concrete was poured and cured for the appropriate amount of time (a couple of days). Once that was complete, the laminate was installed. The Floor Zone crew custom cut some of our wall paneling to fit the baseboards and cleaned our place to remove dust and left it in very good order. Because we were living in the condo already, all of our furniture remained stored in the condo, so they patiently worked with our timelines to work in stages but still efficiently and respected our needs. His team even hooked our appliances back up at no additional charge and did follow ups on any items that we had questions or concerns about right away. We were well informed the entire time, and any hiccups were handled and smoothed over immediately by Jeffrey. No bit of this process was difficult or stressful and we are left with beautiful, high quality floors. We have the feeling that we will be treated as clients for life and not just "one and done". Jeffrey has already spoken about follow up to assist in maintaining the gorgeous micro-finish concrete and even assist in some other, non-flooring related projects. Bottom line: Floor Zone is the best choice, hands down. Jeffrey and his team work with you as if you are their friends and family and can be trusted similarly. If you want your home done beautifully and to have it last that way forever, I would suggest only Floor Zone. read more
6 years ago
11 years ago
Jeffrey and his crew are absolutely fantastic. We couldn't be happier with our polished concrete floors. We polished the original concrete of our mcm home and they look amazing. Everyone flips when they see them. Jeffrey was professional, honest, on time and very easy to work with. We highly recommend the Floorzone team, especially when polishing concrete can be pretty tricky. They did an outstanding job. Jeffrey knows what he's doing! read more
10 years ago
11 years ago
A long overdue thank you to Jeffrey and his team! The guys did the following work in our house: -installed hardwood flooring -removed popcorn ceiling, textured & paint -installed crown molding -re-carpet stairway He wasn't the cheapest bid but based on our initial consultation and yelp reviews we knew Jeffrey and his team would do a solid job. We went against our original plan to keep the existing entry way floor tile and instead went with Jeffrey's advice on flooring throughout. We were glad we took his advice because our floors came out beautifully. Thanks again! read more
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