Ed and Mike were wonderful to help us find the right car for our new driver. The shop is clean. The…read morestaff is patient and the price was very affordable.

I bought my car from here. They were great!. Treated me like family. I purchased my 2010 Toyota…read morecarolla 5yrs ago, 2 more payments and she's mine. Had minor issues, they fixed it, and I haven't had any problems since. I would definitely purchase another car from them. Not trading in my car though, she's been so good to me....... Thanks to the whole team at Sir Michael's, you guys rock!

Norris Honda for the WIN!…read more I brought my Honda Prologue here for the recall/software updates. I had already taken it to Parkville Honda, where I bought my car, but they were not successful. My car was there for 9 days. They said my car was rejecting the updates. So here I am. Service was easy. I drove right into the garage, told them my experience, and was told my updates would take 6 hours. To my surprise, that's exactly what happened. They successfully resolved the recall in ONE DAY. I also had my tires rotated, which cost LESS than I was quoted at the other dealership. They have a small waiting area with a TV, several vending machines, and coffee. But I was able to get a ride home with a wonderful woman who was very pleasant. I could tell she enjoyed her job. She also picked me up and took me back to the dealership when my car was ready. You got me, Norris Honda. I'll be bringing my car here for all of its future needs!

I visited the Norris Honda service department on 1/10 to have a recall taken care of. Norris wasn't…read moremy first choice as I purchased my HR-V from Brown's and I've had all previous recalls handled there. But Brown's hadn't returned my request to make an appointment and Norris scheduled me to come in just days after I called. I arrived at Norris at 7am. The tech noted I had 3 recalls, not just the 1 and said he could do all 3 in 4 hours. Since I expected to be there 3 hours, I shrugged and went with it. Settled into the fairly comfortable guest seating area. 2.5 hours later, the tech came and gave me my keys, said my car was all done. I was beyond pleased! Excellent customer service, I appreciated them taking care of all my recalls (Brown's NEVER did that), and it was a much quicker turnaround than expected. This was a bit of a hike for me, but if Brown's keeps the nonsense up, I will be back!!!

Thanks to the manager who overnighted my car tags. Now, why can't someone over night my 150.00 in…read moregift cards that I was promised almost 2 months ago. You have my address so there is no reason for them not to be mailed. Sandy T

I really liked this Hyundai dealership when it was Thompson Hyundai. It used to be incredibly…read moremanaged and well-kept under their care. I came here so many times when it was under Thompson and was always pleased. I didn't know the management changed until I went to the dealership for a recall and noticed the lobby looked markedly different in a bad way, which should have been my first red flag. I went here to get my software recall fixed, oil changed and tires rotated. On the sheet estimate, the prices were wildly different from what was quoted on the official Hyundai website. The representative said prices went up but haven't been reflected on the website. I didn't have time to go elsewhere so I just decided to suck up the cost. Luckily when the actual bill came it reflected the totals I was initially expecting. It does seem like they are focused on quantity instead of quality now. I drove my car home and left it at home while I went out of town for the holiday weekend. Upon my return I noticed that the front protective plate/shield is hanging off the bottom of my car and completely dragging on the ground. When I called the new Hyundai of Dundalk to report this and request they fix it, a Sales Representative called me back instead and tried to get me to buy a new car. When I told him I had called because I had a shield/plate hanging off my car, he just said someone else should call me back and hung up. Nobody called me back so I had to call them myself this morning, which is when they told me the earliest they could see me was late next week and did not apologize for this mishap or anything. I was actually able to get an appointment at a different Hyundai for earlier than this--and this was Dundalk's own mistake. I will be better-served crawling underneath my car and zip-tying the shield myself. I also have never seen so many cars waiting for service. I think management is taking on more than they should.

Oh my gosh. Never again. The call, the text they email. and when you ask them to stop, they tell…read moreyou to your face that they will - AND IT IS ALL A LIE. Calls into the evening. RUN AWAY. Poor customer service.

Was there for 8 (EIGHT0 hours! Never offered a lunch or a snack... offered water twice. When I…read moretold the office manager in another room... she told me why didn't use their vending machine? I suppose she meant the one in the staff break room hidden all the way in another corner. I went through 4 people to get this car sold to me with all its paperwork and bullshit. I could have cried, in fact I did cry. They wanted to know why ]. You sit for 8 hours and be bombarded with loud music and uncomfortable seating and see why. With no drink but either coffee or water, NO FOOD.

Not sure about everyone else's experience with Aero but I love it. I've purchased 3 cars from here…read moreover the years. Great vehicles not so great driver lol. The customer service is always on point. With that being said, I typically only purchase cars from here. I haven't used the service department. If I'm buying used, Aero is the first place I check. Fred's great and always makes me feel like a priority.

I give it a 3-2 stars…read more The customer service was professional. I got a great vehicle. However. The keys needed rewiring. My mechanic mentioned this before buying the car they said they'd give me a new spare key. Instead. They gave me a key that wasn't computerized for my vehicle. My window motor on my passenger seat convienantly stopped working after the warranty cut off. What I did get was everything I needed to start my business. A 2011 Ford Transit XL and it only had 39,000 miles on it. It just sucks. Because the shady ness and dishonesty of the so called used car salesmen really live up to it's name. Lol.

BUYER BEWARE! Like…read morethe car we got for my daughter. We they FAIL is customer service after the sale. First, it was missing an interior piece not notified at first. I contacted later to get it and they said the best the could do was to order one for over $200. An option was to talk to a manger. None, zero, of my calls were returned. Second, during the test drove and inspection, I noticed several paint scratches and chips. No big deal but I wanted it fixed. They said they would order touch up paint. That was a month ago and not a word. I will not go back here for purchase or service. And with the variety of other dealer options available in today's market, I strongly suggest you avoid this place.

I'm giving it four stars today my appointment was at 11:00 . I arrived around 10:32 I didn't leave…read moreuntil around 1:30. The cashier told me my cost was $101 and som charge. The coupon wasn't added, because my vehicle takes 6 quarts of oil. Cost me additional $15.00. The coupon was for only up to 5 quarts. I can never go through without something being wrong Rear wiper blade needed to be replaced and two tires I'll get it checked by someone else

This morning i received a text admonishing my wife for not keeping her appointment for Service on…read moreMarch 4th. That is the scheduled appointment my wife did arrive for on March 4th at 0800 only to have the Service Advisor turn her away because the system did not show the scheduled appointment. I was shocked to receive the new text which now acknowledges that we did have a scheduled Service Appointment. I have had two exchanges since with the New General Manager Sam Somarriba. He just joined Ourisman after 18 years with Mercedes. He seems sincere and is committed to turning their Service Dept around. I was impressed with his follow up.

I have never seen a more unprofessional and rude…read moredealership!! As soon as I said we were not financing with the dealership the tone and demeanor changed to rude. I still don't have tags and it's been over a month. I have called dozens of times and keep being sent to "general voicemail". After finally begging to speak to a live person, Roxy was rude and said someone would email me. asking for a phone call seems to be impossible. Stay away!!

This shop is a sad display of craftsmanship. I came to them two years ago to do a transmission…read morerebuild. That rebuild lasted only 16 months. They said we are overloading the van. Yet it lasted the same way for 130,000 miles. We only got 27,000 on the rebuild. So, I pay for another $2,800 rebuild, with a new cooler installed. This is what they gave me: -The linkage for the gear selector on the dash is not connected. I have no idea what gear I'm in by sight. -Both lines to the cooling radiator have now blown. Both undersized, and improperly installed. -I asked them to leave the keys in the van so I could pick it up after hours...they left the lights on, so when I got there, with no one around to assist, the battery was dead, I had to call AAA to come give me a hot shot. In closing, I would take your work anywhere else. The service here is pretty bad!

the whole crew at budget are top notch the owner frank is a no nonsense man and tells it like it…read moreis good work at a great price thanks chip keller