Tempe Arizona Interlocks is great. Angel carefully Installed my interlock device within about 30 minutes. His instructions were good. I went back a couple of weeks later and he provided me with quick and clear answers to questions I had. Today, after three months, he remembered me and my truck. Sam was outstanding! I needed something special and he dropped everything he was doing in order to quickly help me out. Sam made sure that I was given excellent service. It is clear that he truly cares about me. Before installation I shopped for several priorities; convenience, good customer service and value. It is easy to see why Arizona Interlocks has high ratings. read more

they try there best. Not much else we can ask for. Tough situation, and make sure if you travel to not take your device or tell them asap. DUIs are expensince, don't drink and drive. read more

So Dennis called me back and I was informed that the coupon was a misprint and it would not be honored. Also, the device was improperly installed on 10/30/24 and I was not notified until 11/26/24. They reported their mistake to AZDOT and now I have to dispute with the state. read more

Arizona Interlocks - "Misprinted" coupon. - Interlock Systems Near Me - Tempe, Arizona

Interlock worked great for the 6 months I had it in. Only thing is they are open 2 days of the week but they are fast and efficient. Overall 5 star rating. read more

I had an interlock installed at Arizona Interlock, and I have to say-Sam and Jackie are 1 million the best! Their customer service is unmatched, and they truly take care of you. Not only are they kind and professional, but Arizona Interlock also has the lowest prices in the state. If you need an interlock, this is the place to go! read more

I can't thank Arizona Interlocks enough for how amazing they were during such a difficult time. Being a single mom, my schedule is already tough, and they were incredibly flexible and understanding with appointments. When I needed to transfer my interlock from my old car to a new one, they made it happen within my limited hours and took all the stress off my shoulders. Getting a DUI is one of the hardest and most emotional experiences, but this team made the process so much easier. They communicated clearly, were affordable compared to other companies, and handled everything from install to removal quickly and professionally. Everyone there is kind, caring, and truly supportive they even helped point me in the right direction through the whole process. Thanks to them, what felt like it was going to be overwhelming actually went by quickly and smoothly. I highly recommend Arizona Interlocks to anyone going through this process they really do go above and beyond for their clients. read more

As lousy an experience this has been, I feel quite fortunate to have chosen this company to get it done. Ms. Jacki, more often than not has been my customer service contact. Marco has been my service contact. Information, directions, assistance. One will receive what's needed to begin, endure, and finish. you gotta go somewhere to get through this; make it this business and get it done. read more

"Take your money and run" should be their slogan. These people don't know how to use their phones all of a sudden. When they have people in a vulnerable spot already, they don't mind making you freak out a little more... shame shame. They were recommended to me. read more

No one wants to get a DUI. It's one of the most stressful and expensive things you can go through. I decided to go with AZ Interlocks after reading the reviews here and checking Better Business Bureau as that's my typical practice. Both looked good. It's important to note that the five star reviews here don't mention any issues. It's easy for a business to behave morally and ethically when nothing is going wrong. However I quickly began having issues with my device. I've repeatedly been unable to drive my own vehicle because the device fails. The ONLY reason why I shouldn't be able to drive is if I fail a blow. This has forced me to pay for rides a number of times, which is incredibly unfair and quite frankly unacceptable. When I brought this to them they tried to blame my car. I have a brand new car and had the battery looked at. Hector was a terror to deal with, incredibly snide, rude, entitled, and lacking any degree of compassion or responsibility. If your device doesn't work, what follows IS your responsibility! I came here to post my review and saw other one star reviews that detail my exact experience, so clearly I'm not the only one. I went back to BBB and discovered that there are actually two pages for AZ Interlocks- one that says AZ InterlockS (plural) and another that says AZ Interlock (no S). Interestingly their actual page has an F rating- no big surprise. It seems they created another page to deflect from this rating (the one without the S on the end). This is extremely deceptive. I most likely will be taking Hector to small claims court, since that will likely be the only way to get compensated for my losses, a direct result of AZ InterlockS failures. Edit: the comment Hector left on my review should say it all- he's clearly mentally unwell. The accusation is bizarre and unfounded and his attitude is extremely unprofessional read more

Arizona Interlocks - Be aware that this business has set up alternate BBB pages. This is the real one. - Interlock Systems Near Me - Tempe, Arizona

Primera vez en Arizona Interlocks Y estoy sorprendido por la atención y el profesionalismo que tiene todo el personal de esta compañía desde la muchacha que está enfrente hasta el que está en el taller de instalación gracias por este trato tan especial y por el respeto que nos dan como Latinos o y el precio Muy muy razonable read more

Wow what a journey, but AZ Interlocks made it so much easier on me! Jacki, John, Sam and the whole crew have been a pleasure to work with. I would highly recommend them if you are in need of their services. 5 Stars!! read more

I left multiple voice mails during regular business hours for a couple of days. I used their own web message service each time as well. If Hector is right and they never got them, then they are just completely incompetent. I suspect that no one that works there wants to deal with problems anymore. The BBB also made multiple attempts to contact them since this review and they could not get in touch with anyone there. If Hector wants to be a stand up guy, he can reimburse me for the $180 that I'm out for doing the work that they refused to. ** Update -- Hector says I wasn't his customer. I dealt with Hector directly. Not only was I his customer, but he personally forgot to order my interlock device for my scheduled install and I had to reschedule. That was my first clue that they were incompetent. read more

Hector and Jackie made a less than ideal situation as simple and easy as possible which is all you can ask for. My appointments were always on time and I would be in an out in 5-10 minutes. They were always available and quick to answer any questions I had. I would absolutely recommend AZ Interlocks! read more

Jackie & John, the whole crew are awesome! They work with each person with respect and understanding. You won't find a better company for this service. read more

It was a long 2 years the team at az interlock west who did the service were great so glad it's finally over.

I cannot express how grateful I am for the incredible service I've received from Arizona Interlocks during my cross-country van life journey. From the moment I first contacted them, it was clear that this was a team dedicated to going above and beyond for their clients. The genuine kindness and exceptional customer service provided by Arizona Interlocks, particularly by the owner Hector, have left me truly impressed. Hector and his team have been my lifeline as I've traveled the country, and their unwavering support and flexibility have been a true blessing. They installed the Interlock on my 1985 converted Chevy G20 van seamlessly and I have not had any issues on my 30,000 mile road trip. I will be removing the device 6 months early and they have facilitated the removal at the nearest low cost interlock locatation in Florida! They set up my appointment for me and I am so greatful One of the standout qualities of Arizona Interlocks is their willingness to answer calls promptly and address any concerns or questions I had. They have helped me in times of great stress, even responding to me when I hadn't realized the time zone difference meant they were past closing time. The instructor from my DUI class recommended Arizona Interlocks to me, and they did not disappoint! Every interaction with this remarkable team has been a solid 10/10 experience and that is so rare to find! If you find yourself in need of interlock services and are looking for a company that genuinely cares about its clients, look no further! Hector and his team are not just service providers, they are compassionate individuals who understand the unique challenges their clients may face. I'm so glad I found them on my journey, and I wholeheartedly recommend them to anyone in need of their services. Thank you, Arizona Interlocks, for your outstanding support and for making my 30,000 mile cross country journey easier! P.S If you would like to follow along, I post vlogs and the reality of van life on my instagram @gracetheodor - Grace The Vintage Voyager. You'll find a full van tour video of my 1985 Chevy linked in my bio read more

nobody here is happy that got a dui, but i was genuinely happy to see jackie and an every time i go into az interlocks on rio solado. i was lucky enough to be told by my alcohol screening program to go through them because they don't screw u with the hidden fees, i already am paying a boatload for everything else. but the thing i really like most is the fact that they know me and i know them on a first name basis and they are extremely helpful. there's only a few people that work that front desk and most often ur are greeted by Jackie (a superstar in customer care) i was 15 days late to my appointment and almost got stranded in the desert driving home from california when my breathalyzer was acting up (as sometimes the software does on any breathalyzer) and jackie gave me a code to help. not only this but i routinely stop in with zero appointments and she has never turned me away. if u have a dui and choose another company i promise u won't want to go out of your way to write a review for them, like i will for jackie and Az interlock. and yes, i'm a real, unpaid person. read more

Jacki has been professional, kind, and understanding through the past year I've had an Interlock. She went out of her way to help me get the device installed and removed. Everything was easy. Price for the device is reasonable too. Highly recommend Arizona Interlocks! read more

I am so grateful for Arizona Interlocks! I heard h o r r o r stories from numerous people when it came to interlocks/companies. AZI was extremely affordable, the interlock gave me zero issues, and every single person you react with here is kind, understanding, and helpful. And they are a family business/local which I love! Jackie always has the warmest smile and treats you like you are another member of the fam. Sam has always been extremely urgent, reliable and knowledgeable! John is also extremely helpful!!! Everyone here all around gives you the best possible experience you can ask for if you have the unfortunate news of a DUI or ticket & saved me lots of stress, time and money in my overall experience and I'm eternally grateful! read more

I just finished my 12 month requirement for an ignition interlock and I was very happy with the great customer service at the Tempe office. Thank you for making this an easier process. read more

Arizona interlocks provided me with exceptional customer service. Scheduling appointments for calibration was fast and easy on their website. They even send you reminders for your appointment. Hector and his team are the best and provide support by answering all my questions and helped mw with my compliance reports for court.. They respect your time as well and my wait times were minimal. Thank you Guys! read more

This is literally the WORST company. I've had my device for about 6 months. This should be my last month with it, and prior to this month, I've had no real issues with them. I feel like they know I am about to done with the program so they have been coming out the ASS with all these fees. The first time this piece of shit device locked me out, I was at work in Phoenix, and my whole car wouldn't start. I called the AZ interlocks and spoke with Sam, who literally went back & forth with me trying to tell me it was my car that was the issue. My car is A BRAND NEW 2020 NISSAN. So no, it wasn't my car. Instead of doing what they are literally paid to do! He made me find a ride, leave my car at work, and bring the device 25 mins away to him because he was insisting that it wasn't the device and that nothing was wrong with it. I take the device there, and what do you know. It's the freaking device ! So now, we are going to drive all the way back to my job, which we could have avoided in the first freaking place If he would have just listened! He had to change the cord out as it was faulty and my device had to be changed out a few times as well. They keep trying to charge me all these little fees, violation fees and crap that were already previously waved. The device itself, is wearing down my car battery! But they keep insisting that's it's my battery that is the issue and that's not the case ! They will literally sit here and argue with you then to do their fkn job! Every month, I paid ON TIME! And in the event that I couldn't, I was very vocal about it. They are just rude, unprofessional and disrespectful. This situation is hard as it is, and they make it so much harder. I doubt any other place would be any better, but I definitely DO NOT RECOMMEND this one. Just problem after problems and they do not care about the customers, only their money. They will literally argue with you then help you. I'm ready to sue for emotional stress and having to come out of pocket to fix shit on my car that their interlock is the problem for ! read more

Jacki and Marcos were great and helpful! The installation process was smooth and they got it out fast as well.

my car did not start, then I got it towed to the shop and they were about to close, Hector was generous enough to stay until my car got there and checked it out for me. We need more people like him, I highly recommend this place. Thank you Hector !!! read more

Have to hated having an interlock in my vehicle but Hector, Jacki and the rest of the crew where very helpful and did not judge or look down at me. Had some problems with the cord that attached to the breathalyzer broke a couple of times but they always fixed it fast. I have and will continue to recommend them. read more

My experience has been sub par at best. My device has been faulty, it drained a brand new battery , now I was told I needed to order a new handset and was given a number to call. Was told it was their day off so they couldn't help me .. would not recommend this to anyone. When i Called the number for my handset I was unable to get ahold of anyone . A day and a half later hector did come by and replace my handset. His customer service has been good, my device has not been. Hopefully the new device will function properly and more efficient. read more

I wish I could give them 0/5 stars. First of all, their website stated that "installation is free." When I showed up, after my customer account was created and my credit card number was put into their billing system, Hector then decided to tell me that I would have to pay the first month's fee of $82.00 and a WIRING FEE of $25.00! I went to multiple other locations for ignition interlock devices and NONE of them charged for wiring. And the hassle they put me through doesn't stop there. I was going on vacation in 2 days so the whole "free install" statement made this place very attractive. But after I learned that I would have to pay over $100 to install it I told them that I couldn't pay that right now and that they need to take my information out of their system. Hector informed me that he did. Two days later as I'm driving up to Colorado for a week, I notice my bank account was lower than what I remembered. HECTOR CHARGED ME THE $82.00 AND THE $25.00 FEES THAT I WAS TOLD WERE NOT TAKEN OUT OF MY ACCOUNT. It took 4 days and 5 elongated phone calls with 3 different companies (one being my bank) to get my money back. But wait, there's more! :D I got my interlock installed for $50 at another shop and I think I'm in the clear with Arizona Interlocks.... WRONG. I received emails from their third party billing company (yeah that's correct, it's as sketchy as it sounds) saying that Hector and his company installed my device that day and that I would be facing legal penalties because I never got my device serviced. So now my driving privileges are in jeopardy because of either Hector's lack of competence or his desire to screw people out of their money. This company was such an appalling experience and if I even hear a stranger on the street mention that they're going to get an interlock installed by them, I will go out of my way to tell them not to. It's pitiful what Hector is running over there. read more

Getting a DUI is an awful experience to have to go through. Hector and the team at Arizona Interlocks is 100% customer service. I feel that they go above and beyond what anyone could expect! Thank you for making this a smooth transaction and making it easy peasy for me. Also when it comes down to getting your car worked on at an auto shop it's fairly simple for them to bypass it and work on your vehicle. Thank you Hector for being an awesome person and for being as helpful as you are. Keep up the good job! read more

Hector was really difficult. The device was faulty after going to pick up groceries and so I called after it failed me three times. I was stuck at the grocery store with perishable food for an hour in the hot sun, unable to even use AC in my car and having to sit in there re-testing. I had worked a nine hour shift and had to make a quick run to the grocery store. I was supposed to meet someone from OfferUp about couches right after the grocery store and that fell through since they got frustrated that I was late back to my place. They drove an hour to my place for delivery, and since I was unable to rely on the device to unlock my car, I got yelled at by them and they left. While on the phone with Hector, I started to cry a little out of frustration and he literally was acting like it was my fault, and said "just have someone else blow into it if you are unable to" as if he thought I had been drinking. Paying $100 a month for this crummy device and unable to rely on it. Such awful service, such an awful experience. I wish I could just switch companies but I only have four months left, and it's just not worth it. It has drained my alternator and had caused me to replace it- another $350 expense. I can't stress enough why you should go with another company! Please save yourself some stress. read more

I can't give less than one star but trust and believe they deserve so much less. I wanted to title this the same as a quote from another completely unsatisfied customer but I'll just include the quote here... "They will literally sit here and argue with you then to do their fkn job!". This is in summary the experience along with so much more just absolutely no and I mean 0 customer service. I have been trying to get my vehicle serviced and they won't call back or answer phones but if you take the time to drive all the way up there....guaranteed they will be just sitting there, eating or playing on the phone. I paid them for a full year of calibration in advance....wish I didn't. It's all I can do to keep cool dealing with these people...the smugness and inattention is infuriating. read more

I wanted to thank Arizona Interlocks and especially Rafa. Had a time sensitive install as court was the next day and Rafa was able to really work with us and install the interlock and fully explained the device. I am really happy with Rafa's flexibility, professionalism and empathy to our urgent situation. Thank you Rafa and Arizona Interlocks. read more

Hector is awesome! Very friendly and will help you with your questions and guide you through your steps. You can feel free to call him anytime he is so helpful and respectful. My boyfriend and I both had this for a year and hes been nothing but great, in such an unpleasant required situation. Two offices north scottsdale and tempe, so that you can figure out what works best for you! Thanks AZ interlocks!!! read more

I have had the device for just under a month and I have had to go back three times for "service inspection needed, 3 day countdown" just a word to others, when you throw the vehicle in park, listen for any form of beeping. I sometimes turn it off when it chimes and this initiates it. Hector returned my calls and I truly appreciate the help and concern. He is a great business owner and takes good care of me when I'm in the dark about one thing or another read more

Arizona Interlocks is the place to go for all of your interlock needs! Not only was I provided the best service throughout my interlock experience. I even had an issue with the DMV that Hector and crew quickly help me get resolved. That's true customer service folks I just wish Hector and crew provided this type of customer service in a business that I could be a recurring client! Thank you Arizona Interlocks! You all are swell. read more

If you want to spend the least amount of money with the least amount of hassle, I definitely recommend checking this place out! The owner is super helpful, quick, and thorough in his explanation. Just a quick tip: Only sign up for the 6 months if you are unsure if you are eligible for early removal. I accidentally did a 1 year contract and will have to pay to break it, which I understand was in the contract that I signed. Overall- great service! read more

~~~~~~~~~~~The best in the business ~~~~~~~~~~ These guys know what they are doing. I went to Arizona Interlocks a year and a half ago for my interlock and finally got it removed yesterday. In the past year I've been able to always get ahold of hector if I had any questions about my interlock functions, rules and regulations. Never once in the time I've had the device in my truck did I have any electrical issues or damage from the device. My battery was two years old when I had it installed and still starts up just fine a year and a half later. Monthly maintenance and updates were quick and simple. Just go to the website, quick direct to make an appointment and pick the date, time and location that fits to your schedule. I will absolutely recommend Arizona Interlocks to anyone I know in need of their services. Thank you Hector and Kenny -Taber read more

Obviously getting a DUI is not a fun or desirable experience. However, Hector and his team at Arizona Interlocks try and make the experience of installing and maintaining a vehicle interlock device as smooth and painless as possible. Upon first arriving at their shop, Hector did a great job explaining the fees, rules and penalties associated with having an interlock device installed and answered any questions I had. After install, he showed exactly how to use the device and made sure I felt comfortable with how to use it before leaving the shop. The process of scheduling monthly appointments is also super simple and easy and takes place through an automated appointment scheduling application on their website. On multiple occasions, I had complications, whether with the device itself, my car needing maintenance or purchasing a new car and transferring the device between cars. On every one of these occasions, Hector went out of his way to work with me, including once even driving out to my car from his shop to figure out why my device was not turning on. Although it was an easy fix of a loose wire connection, going out of his way to come look at my car off-site really showed he cares about customer service. Driving with an interlock device for an entire year is not an enjoyable experience by any means, but Hector and Arizona Interlocks really made the experience that much easier. Very thankful for people and businesses like Hector and Arizona Interlocks! read more

Very accommodating, honest, & reliable. Customer service was great, Hector & his team made this whole process so much easier than I thought it would be. Highly recommend!! read more

This place is a joke. Customer service is lacking. They laugh and hang up on you. You cannot reach them unless you send an email. They will not take ownership of their faulty product. Your car will not run if you use the services the offer. Or to say it better, the sevice they dont offer. Be prepared to tow your car multiple times. YOU GUYS SUCK!!!!!! read more

Hector was the absolute best. I guess I expected to have a bad experience just like this whole process. Also deal with a dick or someone mean. This was the complete opposite! Hector explained everything in detail, always talked and asked how I was doing every appointment. Which might be why the 6 months really wasn't that bad. I didn't really notice I even had it. By far the best in the business. read more