As lousy an experience this has been, I feel quite fortunate to have chosen this company to get it…read moredone. Ms. Jacki, more often than not has been my customer service contact. Marco has been my service contact. Information, directions, assistance. One will receive what's needed to begin, endure, and finish. you gotta go somewhere to get through this; make it this business and get it done.

Tempe Arizona Interlocks is great. Angel carefully Installed my interlock device within about 30…read moreminutes. His instructions were good. I went back a couple of weeks later and he provided me with quick and clear answers to questions I had. Today, after three months, he remembered me and my truck. Sam was outstanding! I needed something special and he dropped everything he was doing in order to quickly help me out. Sam made sure that I was given excellent service. It is clear that he truly cares about me. Before installation I shopped for several priorities; convenience, good customer service and value. It is easy to see why Arizona Interlocks has high ratings.

Absolute thieves. I have already placed a formal complaint with BBB and am in correspondence with…read moreADOT, the MVD and the Department of Consumer Affairs. What happened? Dec 15th / 1100: Paid $45 cash to the tech; Paid $200 to the office of Budget IID; Had device installed. Dec 15th / 1130: The device tells me I've reached my violation limit and will lock me out on the 20th. (By this time I have turned my car off then back on again 1 time since installation 30min prior) Budget IID was made aware of this and responded by telling me that "if I hit the brake pedal while starting the vehicle, that is considered a violation which costs $50". I double-checked the user manual I was sent, along with the paperwork I signed and nowhere is there ANY mention of hitting the brake pedal causing a violation. I told them I wanted it removed from my vehicle. They tried telling me I would be charged a fee for "early termination of contract" but I never signed a 6-month contract! I pointed that out to them and they responded by agreeing to waive the said fee (for early termination of a contract I never signed) but I would still have to pay the shop $75 to remove the device! lol Then when I asked where the rest of the $200 payment I gave them went they responded, again, with "Oh that goes toward your early termination fee:" (of the contract I never signed!) This has far surpassed ridiculous. It's a good thing I don't need that vehicle to get to work right now or anything or I would be screwed! I've given up on the back and forth and am escalating the matter to the proper authorities. I've attached photos of the emails I mentioned. I tried to upload the user manual they sent me (the one that makes no mention of a brake pedal causing a $50 violation) but it won't let me. If you're interested to see, please feel free to message me as I would be happy to send it to you.

I had very little to no experience with an interlock device. I called budget and spoke to Ryan. It…read morewas the first impression that really counted for me. Ryan was knowledgeable and prompt with the service he provides. Also during my first calibration Ryan was very easy to get a hold of to schedule my service appointment. As of writing this I have only had one service.

Jackie was my superhero during this horrible life experience. She went above and beyond to handle…read moreany and all issues with the devices promptly and was always available and accommodating for me. Thank you Jackie.

The installation went fine even though they told me last minute I was being charged more for the…read moretype of care I have. What I disapprove of is their willingness to help when something is wrong. I completely understand that this is their system and their devices but when something is out of the normal they tend to blame the customer rather than replace the device. I have gotten so many fails while driving them retest and it passes and they tell me that I'm doing something wrong. The device will fail if it's too cold!!! They warn you about "sitting it in the heat" during the summer months but it being too cold!? Oh and they don't tell you a fail is $50 which they are not willing to waive even if the initial blow is a fail and the next one is a pass. Or the device just stops working and malfunctions so you'll sit on the phone with technical support for hours just for them to tell you to call the office. No one at the office will return your call in a timely manner from Scottsdale and the Tempe off will put you off. I've missed work and school because of this device malfunctioning. They say things like "just bring it to the office" but what peace of mind is that when your car is 45 minutes from any office? They are supposed to have mobile techs that come out in a timely manner but that doesn't happen. And they act like sending a tech out is such an inconvenience to them when it's their devices. There needs to be better equipment or response time for issues with their devices or you'll definitely expect your livelihood to be impacted. If you can pay the lawyer extra to get you out of the interlock I highly recommend it if that is even a thing. Also be sure to call weird ssa AZDOT before scheduling your removal because you'll plan and schedule a removal just for them to tell you it's too early

I got locked out of my interlock after forgetting to get it calibrated. I was stranded at work at…read more6pm on a weekday after business hours, and John responded quickly with a code to make sure I was able to use my vehicle to get home. Great customer service and sense of urgency.

Jacki and the team were great to work with and thank you for all your help. The location was…read moreclose to my house and very convenient.

The guys in office and the technicians are really friendly and helpful. I'll never be back here…read moreagain... but if anyone I know needs this service I'll definitely send them here.

dont go to this place if you ever get locked out and need customer service good luck they will not…read moreanswer the phone or call you back. the only way i was able to after days of trying to call was press one that i wanted to schedule a appointment to get a new device. worst customer sirvice ever. spend your money somewhere else. i never got my first month of anything free that they advertise. the guy that installed it was the only pleasant thing about the experience but i coulndt get a hold of him eather call the local number to his shop and it goes to the never answering cutomer service line. they will only answer if you act like your buying a new device

IF you actually get someone on the phone (I've spent hours on hold), please allow for multiple…read moremissed appointments by these clowns. & still no results. Again, is this a real company? WTF?

worst experience ever. the shop was fine and the guy who does the installs ans calibration was…read moreawesome but as far as calling customer support and having to get through a lock out is next to impossable no one will ever anser the phone if you need assistance they will only pick up the phone if you press 1 for a new device. thats shady as hell go somewherre else everyone. that customer support is sopposed to be available 24/7 took me all day to figure out they only answer if they think your gonna buy something WARNING THIS COMPANY IS SHADY AS HELL

This company installed an aftermarket radio into my vehicle. Their receipt features a qualify…read morecontrol section, where the installer initialed that the hazard lights were working after the new radio was installed. I called Streetfighter Motorsports an hour later to tell them the hazard lights were not working, they told me to bring the vehicle back. They said they looked again and all the wiring was correct, but alas the hazard lights do not work. They now say it is a faulty radio that they installed. I won't be going back.

I needed a wire run for my Cadillac, was quoted 280$ from the shop up the road from them. I…read morealready had the parts, just needed some help drilling and running the wire. Called several mobile installers, offered to bring the truck to them. Nobody wanted to help.. Streetfighter was glad to do the job.. Charged me 37.50$, that was 15% of the other quote.. Can't say enough good things about this place.. Thank You..

Have been helpful to work with. Multiple locations and charge a fair amount. Available by phone,…read moreemail, and text. Easy to get a hold of.

These guys are a little cheaper than others, but I would NOT recommend using them unless a few…read morebucks a month will break you. They have some of the worst customer service I've seen, in an already stressful situation for most. The office manager has no interest or time to answer even basic questions, and will most likely never call you back after leaving a message (even and emergency one). So don't be surprised if you get locked out and stranded for days possibly. I would use any other service if you want to avoid the inevitable stress working with them. But Ryan, their technician, is a godsend and professional to work with. And possibly this company's only saving grace.