I got locked out of my interlock after forgetting to get it calibrated. I was stranded at work at…read more6pm on a weekday after business hours, and John responded quickly with a code to make sure I was able to use my vehicle to get home. Great customer service and sense of urgency.

Jacki and the team were great to work with and thank you for all your help. The location was…read moreclose to my house and very convenient.

Absolute thieves. I have already placed a formal complaint with BBB and am in correspondence with…read moreADOT, the MVD and the Department of Consumer Affairs. What happened? Dec 15th / 1100: Paid $45 cash to the tech; Paid $200 to the office of Budget IID; Had device installed. Dec 15th / 1130: The device tells me I've reached my violation limit and will lock me out on the 20th. (By this time I have turned my car off then back on again 1 time since installation 30min prior) Budget IID was made aware of this and responded by telling me that "if I hit the brake pedal while starting the vehicle, that is considered a violation which costs $50". I double-checked the user manual I was sent, along with the paperwork I signed and nowhere is there ANY mention of hitting the brake pedal causing a violation. I told them I wanted it removed from my vehicle. They tried telling me I would be charged a fee for "early termination of contract" but I never signed a 6-month contract! I pointed that out to them and they responded by agreeing to waive the said fee (for early termination of a contract I never signed) but I would still have to pay the shop $75 to remove the device! lol Then when I asked where the rest of the $200 payment I gave them went they responded, again, with "Oh that goes toward your early termination fee:" (of the contract I never signed!) This has far surpassed ridiculous. It's a good thing I don't need that vehicle to get to work right now or anything or I would be screwed! I've given up on the back and forth and am escalating the matter to the proper authorities. I've attached photos of the emails I mentioned. I tried to upload the user manual they sent me (the one that makes no mention of a brake pedal causing a $50 violation) but it won't let me. If you're interested to see, please feel free to message me as I would be happy to send it to you.

I had very little to no experience with an interlock device. I called budget and spoke to Ryan. It…read morewas the first impression that really counted for me. Ryan was knowledgeable and prompt with the service he provides. Also during my first calibration Ryan was very easy to get a hold of to schedule my service appointment. As of writing this I have only had one service.

Tommy came and towed my steed since the door malfunctioned after breakfast at The Pony Express…read moreCafe! It was a seamless drop off at North Scottsdale Mercedes! Great save!

They were perfect. Fast, efficient. Respectable…read more Everything I needed in the moment.

Quick response time and great service! I came back from an extended vacation to a dead battery in…read morethe work truck and needed a quick turnaround. Stephen to the rescue! He was able to successfully jump my truck, gave several pointers of other things he noticed, and had me turn it off and restart again before he left to give me confidence I wouldn't be stranded on the side of the road. Everything was wrapped up in just over an hour from my call for service, for a cool $90. Highly recommend Stephen and his team!

Steve was great! He showed up quickly and was very knowledgeable / helpful. Would definetly…read morerecommend them to anyone in the Scottsdale / PV area.

My service writer Rick Poole, did a great job getting my brake inspection completed quickly and…read moreback out on the road. Scheduling of the appointment was easy and flexible. Chapman Ford has the service department in the valley by far. Thank you Chapman Ford, Michael

2unrepaired recalls associated with this vin…read moremar 03,2026 manufacturer recall number26s14 nhtsa recall number26v117 recall statusrecall incomplete, remedy not yet available summary on your vehicle, the front windshield wiper motor may become inoperative or may operate intermittently. safety risk this may result in reduced visibility or loss of visibility in certain conditions, increasing the risk of a crash. remedy parts are not available. ford motor company is working to provide parts for this repair. when the remedy becomes available, ford motor company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge. the remedy is anticipated to be available in q2 2026. manufacturer's notes if you have any questions regarding this recall, or believe any of this information is inaccurate, please contact ford directly at 800-392-3673 or lincoln at 800-521-4140. if the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the nhtsa vehicle safety hotline at: 1-888-327-4236 or tty: 1-888-275-9171 or file an online complaint with nhtsa. jun 24,2026 manufacturer recall number26s48 nhtsa recall number26v402 recall statusrecall incomplete, remedy not yet available summary on your vehicle, it may be possible your transmission may briefly engage in park while the vehicle is still moving. this can cause damage to the parking system. safety risk if your transmissions parking system is damaged, your vehicle could roll even when shifted into park. to prevent unintended vehicle movement, apply the parking brake whenever you park your vehicle. unintended vehicle movement increases the risk of a crash or injury. remedy a remedy is not yet available. ford motor is working to provide parts and software for this repair. when the remedy becomes available, ford motor company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge. the remedy is anticipated to be available 2nd quarter of 2027. manufacturer's notes if you have any questions regarding this recall, or believe any of this information is inaccurate, please contact ford directly at 800-392-3673 or lincoln at 800-521-4140. if the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the nhtsa vehicle safety hotline at: 1-888-327-4236 or tty: 1-888-275-9171 or file an online complaint with nhtsa.

These guys are awesome. They installed 3.5 inch springs and re-geared my 2021 JKU Sahara. Their…read moreprice, timing, and service was outstanding. Adam knocked it out of the park.

Started off great. The suspension sag on my LC200 needed to be addressed so I fixed that and adding…read morea lift at the same time. 2" bilstein lift was fine at first but over time I noticed a clanking sound and it was a warranty issue. Contacted them at Venture to take a look and that dragged on for a month or so between them and me and bilstein. I was the one having to follow up. Not them giving me updates or whatever. Once the car got in and the issue was diagnosed I was given a day and half to get it fixed. Took more than a week and I follow-up constantly. They made no offer at all for all the wasted time I spent on this stupid thing. . They made it seem that having to buy the parts to fix the issue should make it square. But I can tell you I was calling, texting, and filling out their online form to get a response. Overall, not a good experience and would go another shop to get stuff done without a bunch of excuses.

These people are scammers. I took my bmw here after a fender bender. Seems like a simple bumper…read morerepair right? Wrong. They give me my quote and I drop my car off they anticipate it taking about 2 weeks to finish cool. I call them asking for updates after it had been almost a month and they tell me that the OEM headlights that they ordered came in broken and were on back order until December. So they recommend after market headlights as this was in September when they told me. I don't get headlights on my car that came in for a broken bumper for 3 months! Then I get my car back and everything seems fine until i notice there's a water leak in my headlights and then one of my bulbs goes out. I go to change my bulbs and messed with the conversion kit and got the wrong bulbs so i go back to carstar for them to tell me which ones i need to get. They tell me and I order them mind you they are of no help at all getting this fixed they told me they would reach out if it gets approved to fix by insurance and they never reached out I had to call them 2 weeks later after not having headlights for a months and zero help from these people. So i ordered the kit and put it in the car myself very simple unlike what Mike was saying about how complicated it is. Fast forward to about a week ago one of my headlights goes out again and at this point Im convinced it's because they didn't put the headlights assembly in correctly. As the bulbs haven't even been in a month and my headlights fog up anytime the car gets washed or is in rain. I decided to look at my invoice from them and do some research turns out these people never ordered the OEM bmw headlights and still charged it to the invoice along with lying to me for months about what is going on with my car saying that the headlights came in broken and were on back order since my car is 'rare' when they never even ordered it in the first place. These headlights cost $900 per headlight. I called the bmw shop they said they it from on the invoice and they hadn't sold the part since 2022! At the very bottom of the invoice they charged me $165 for aftermarket headlights and conversion kit in the miscellaneous repairs. These people are scammers and idiots that don't know how to work on cars take your business elsewhere unless you want them to use you to commit fraud along with holding your vehicle for 3 months! Horrible service from these people and also since my car sat in their shop for 3 months on a lie my starter went out and that was a nice extra $500 for something that wouldn't have happened at a body shop that's going to charge an arm and a leg for a simple repair you can do in your garage had they actually done their job.

I stopped in without an appointment and met with estimator Brad B., who took the time to look at my…read morecar right away. Brad provided one of the best customer service experiences I've had at any shop. He was professional, knowledgeable, and immediately understood exactly what was needed. He gave an accurate estimate for both repair time and cost--and it ended up being spot on. His estimate was about half the price of another shop nearby that had added a lot of unnecessary extras. The repairs were completed on time, and the quality of the work was perfect. Highly recommend! ********** 10 Stars!!

This guy/company is one of the most honest company in his field. I called 3 companies like his…read more They gave me cost from $400 to $500. This guy charged me 75% cheaper. Then when I arrived he told me what to do and helped me....he said no charge. I offered him $40 He said no...told me to have a good weekend. He helped me for 45 minutes with no charge. He said it was much easier then he thought. I HIGHLY RECOMMEND THIS COMPANY!

I made a costly mistake sending my Ferrari F12 to Wrapvault which is collocated with Lusso. I sent…read moreLusso/Wrapvault both my Rolls Royce and my Ferrari F12 at the same time to get work done. Unfortunately I paid over $9,000 dollar for Full vehicle wrap and a paint correction. I should have suspected there was going to be an issue when they never sent photos of the paint correction. Charles from Wrapvault/Lusso told me all the right things but when I got my vehicle back it was an absolute disaster. There was sand and dirt underneath almost all the sections of the clear bra including the hood, roof, quarter panels , and rear decklid. There were some area where it looked like hair or fuzz was under the clear bra. There were clearly visible dark seam lines on the pillars of the car. The clear bra in front was already lifting off the front bumper. The carbon front splitter had clear bra on top but maybe half an inch below leaving the most vulnerable area completely exposed. As of now I will have to spend over 10,000 to repair what they have done.