SURGICAL ACCIDENT? I believe the doctors here, though qualified, are on overload - too many patients and procedures for too few doctors. That's very good for the doctors from a money-making point of view, but not so good for the patients from an inconvenience and risk point of view. The Mesa office was always packed with people the several times I was there over several weeks. And because they have 3 offices in Phoenix, Mesa, Tucson, the doctors travel between locations. So appointment scheduling is not always convenient. I also believe that increases stress on the doctors. Their surgery center is inconveniently located In Desert Ridge area, an hour drive from Mesa. On my last visit for a follow up, I waited 45 minutes past my scheduled time. I left before being seen because of another appointment I had. That they are so busy and spread out over 3 locations not only causes inconvenience and waiting, but I believe it elevates the risk of mistakes, oversights, and surgical accidents
At the Mesa office I had multiple laser procedures to reduce eye pressure and potential glaucoma development, and a cataract surgery. During the surgery Dr David Kay performed, I experienced what he afterward told me was a complication, although after researching on Google what he described to me, I believe it to have been a preventable surgical accident. My vision was totally blurry. I could see light, color and shape only. He told me that during the surgery he nicked the posterior lens capsule of my eye and the new lens he was attempting to insert in the capsule fell into the vitreous of my eyeball. He immediately referred me to a retina/vitreous specialist, who, a week later, performed a very delicate second surgery on the same eye, successfully removing the vitreous fluid in my eye, retrieving the lens and then attaching a new lens on the sulcus of that eye. My lens capsule is permanently damaged and unusable. It's now been 4 months. The uncertainty of outcome has been scary, and the process uncomfortable, and inconvenient.
I decided to terminate my patient status with Dr Kay and Arizona Glaucoma Specialists and I am now seeing another ophthalmologist. I will yet have another surgery to correct aqueous drainage in my other eye. I am hopeful for an ultimately positive outcome for both eyes. Google search says my lens capsule rupture case happens in about 1% of cases. But the research suggests those cases are, as I firmly believe my case to have been, preventable accidents, caused by human error and misjudgement. read more