Stuffy, terrible service, grumpy, non helpful, and elitist staff. They have a capacity of 30 people in the entire 2-story store yet their employees sit idly behind the register talking to one another. When you ask them a question, they don't answer. And keep in mind the store was empty. Maybe because I'm a person of color. A few white couples seemed to be getting decent attention. Ironic given how many cultural pieces they have in the store. And best of all, get this. They have signs all over for Black Friday, yet their sale is 5% off. Lol. Go to any other store for good quality furniture and service to match. Maybe this store manager doesn't understand what good service looks like. But guarantee when you walk in, you won't feel welcome, won't be greeted, or won't even be asked if you need help. Well, maybe you will if your white. Update: I have provided contact info to social@arhaus.com. Will update here what that conversation was like if it was meaningful. read more

Great store, really helpful staff. Ended up buying a few things, really positive experience overall.

Walked in 1 week ago with family and was greated very nicely by April! My sister was trying to get ideas for her dining room area remodel. April took her time and walked us around giving us ideas with no pressure! My sister sent her pictures of the area she wanted to decorate and put new furniture in. April was able to design the space and had us come back to take a look at several different options and all in full color! This was great as it helped us look at the furniture in the area with a different perspective! She showed us wall decor as well as lighting to go with dining room table and buffet. These images helped us look at the area before making the purchase. Once again April was fantastic and very knowlegeable in the products and design! We are excited to soon enjoy a new dining room area! read more

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ordered two couches from Arhaus . They came quickly and in perfect condition . Beware the dimensions can differ up to two inches in every dimension . wish I would have been made more aware of that as I would have ordered the wider couch . that's my only complaint . I payed extra for the worry free warranty which a was a bit unsure of, however, it payed of ! Get the warranty . I ordered crypton fabric which is true most everything comes off. Unfortunately, my family found the one thing that doesn't come off and we had to use our worry free warranty . no questions asked they had someone out to try and clean the stain . After no success they immediately ordered me a whole new seat cushion ! So impressed ! the warranty is worth every penny! Overall great experience with arhaus except the dimensions issue . read more

I returned home today from LA to find that the replacement set of chairs delivered to us just yesterday are MUCH smaller than the original chairs we purchased. Karen told me that the crew that delivered the chairs had to carefully maneuver the old chairs to get them out of the front door, but easily brought the replacement chairs in through the front door. I am NOT a small guy and the size difference was immediately recognized by me as soon as I sat down. These are nowhere near the same sized chairs we purchased in our original order. We are seriously disappointed with the poor quality and the lack of attention to detail concerning the chairs we paid more than $6,000.00 for! The chairs are much narrower and the seats of the chairs don't even come close to the underside of my knees which is crucial for good posture and comfort. I don't know who made these chairs, but after paying the amount of money we paid for the chairs and then getting less chair than we paid for just added insult to injury. Please let us know how Arhaus plans to resolve the issue. R. B. Walker Senior Intelligence Advisor (Retired) read more

I have bought a LOT of stuff over the past year from Arhaus (at the store and online). This review is for the Walnut Creek store specifically and is a true 5-star review. Customer Service (5/5) Very patient with my questions (even the stupid ones) and were happy to exchange stuff that arrived when I was not completely happy with it. Sometimes it can take a little while to speak with a designer (that is usually if you have a specific designer in mind and they are busy with a customer) but when they are with you, they take their time and do not rush you at all. Lastly, they were incredibly patient with numerous changes I made to my order (I think I started the order in May 2019 and finalized it 2 months later). Designer (6/5) - No that, is not a typo, she really is awesome Bernadette is a superstar. You can tell she is incredibly passionate and cares about what she does. She really encouraged us with lots of designs and suggestions, never overwhelming us and not pushing when we may not have been too keen on an idea. She spent several hours with us visit after visit and not once did she push us to buy. In the end, that resulted in us purchasing a significant amount of our furniture and decor with them due to the trust built. She also offered a discount to us because we had incurred a fire, (which she did not have to do and genuinely made a huge difference for us when having to replace so much furniture). We interacted with other staff and the Manager (I believe) who were all also focused on getting things just right for us. Delivery (5/5) Deliveries and assembly of furniture were professional, efficient and timely. Took away all of the packaging and listened to my directions (delivery to my place can be challenging due to a tight entrance and stairway). Extra credit to the delivery team for lugging our extra heavy dining table up the stairs. Bernadette kept us up to date on the progress of the deliveries to make sure that everything came timely and was exactly how we wanted it. I genuinely cannot recommend this place (and Bernadette) enough. While we bought furniture from all sorts of places, this is the location that we placed our largest order. There is a little bit of Arhaus in almost every room and we are incredibly happy with everything we have purchased. read more

I am beyond upset with this company. Which is a total bummer because their products are gorgeous! I'm warning you now you will never get what you ordered in any timely manner. If they don't have it in stock they take your order and your money and tell you the delivery date of 8 weeks. Then it's the run around of delay after delay. I purchased a large wall unit on April 24th 2023. They said it would be delivered in 8 weeks. They delivered 4 months later in the WRONG COLOR!!!! When I called about it "oh sorry, we can exchange it in 8 weeks." It's now 3 months later Nov. 29th 2023 and I called to see whats happening and they said "10 more weeks for delivery." End of January 2024. Which will make it 9 months from purchase! I paid for this unit in full and have received nothing but the run around for 7 months to be told it will be another 2 months!!!! Clearly they don't have inventory, they take your money then string you along. I will never purchase anything from this store again. It is beyond reasonable problems that can occur within a store. I should have been told from the beginning that the product I wanted was not in stock and they would notify me when it becomes available. Then I would have given more than one star. (I wish I could do negative stars.) In reading some of the other reviews, it seems to be the normal way of doing business for them. read more

If I could give this a 0 stars. I wish I had read the reviews. I ordered a soda for a small fortune and then at the end was told 28 weeks!!! And I waited 3 months and realized 28 weeks is 7 months and I've been sitting on a broken couch for 3 months. So I tried to stop it but they will charge me $3500 if I do. Ugh. Creeps. Horrible company. No mercy. At all. Hate these guys. Hate. Hate. Hate. Do not buy from them. They are awful. read more

I've been meaning to post this review for several months. We purchased new living room furniture in August from Arhaus. Our salesperson-Juliette was very helpful and attentive. She came out to our house to measure, assist with ideas for fabric and furniture arrangement. She followed the order through and was able to provide delivery by Christmas which was our drop dead date. There was one slight hiccup as the coffee table we ordered was not the one we wanted. It was the same style but wrong finish. It was as much my fault as Juliette's because we kept changing our minds and when I signed the final ordered I missed the detail about the finish. However Arhaus provided superior customer service during the exchange process and we were able to keep the delivered coffee table until the new one arrived. The office manager was extremely helpful, polite and very professional throughout the entire process. We love our new furniture and will definitely shop at Arhaus again as we already have our eye on a new dinning room table. Oh and the financing arrangement is great. read more

The employees are super helpful and very nice! They deserve high reviews... I've been to this store many times and my experiences have been really good. I like this store, the location and most of all, the employees that are trying very hard to do their job! Oh and the products are just high quality material with superb craftsmanship read more

I, like so many other reviewers, am beyond frustrated at the massive number of hours I have now wasted trying to get my furniture delivered from their third party "white glove" delivery service Ryder. We moved into a new home last August and have been purchasing items from a number of furniture retailers and Arhaus - by far - has been the worst customer experience. The stated date that "your item is ready for delivery" Arhaus quotes you at purchase is apparently just the beginning of a long and painful journey you will have with Ryder to schedule, reschedule over and over after a LONG wait on hold to finally reach a rude Ryder delivery center to get your item - often 2 months after Arhaus tells you it's available. Also you will receive a maddening email from Arhaus after every botched non-delivery that your item was delivered and you've been charged - even though you haven't actually received it. Arhaus has no visibility and never reaches out to help, it's all on you to figure it out. I am only giving 2 stars as the items arrive looking beautiful and the delivery people themselves are professional and nice - but every other furniture company does these, theyre table stakes - especially at Arhaus pricing. However it's such a hassle and waste of my family's time scheduling around last minute delivery cancellations and moving furniture around over and over and so many hours spent on hold that I regret everything I ordered and would cancel if lead times weren't so long everywhere. Anyone attempting to furnish a house - beware. read more

If it were allowed would give zero stars. Terrible service after ordering nearly $3000 worth furniture. First delivery (coffee table) is promised as ready to deliver when we are in store, then we are told it is 8-9 weeks! Next they miss invoicing a full order of chairs and after 3 weeks call to realize their error. Never deal with them especially Sales person Teresa Garner who was responsible for this whole mess and kept saying "for whatever reason..." and had a complete lack of understanding. Instead she was quick to offer "do you want to cancel the order" which we did. Net net this is unfortunate given we wanted the furniture but Teresa Garner and staff ensured we cancel the order versus trying to work it out. Good luck to Arhaus given the folks they hire! read more

I ordered a long Chinese cabinet that arrived to the house utterly filthy!!!! The cabinet was black and was covered in smeared dust and grime. Two of the brass door fittings were bent and there was a long scratch not intended as part of the "antique" finish. Very disappointing for a 1,500 cabinet. I returned the cabinet and requested my money back. If this is how a company attempts to win a customer GOOD LUCK! I will not shop with this company again. read more

I agreed with many other reviewers here that the furniture here, aesthetic wise, is nice looking; however, the quality is horrible and the subpar service (delivery and ARHAUS Concierge). We ordered a dinning table, 6 dinning chairs and 6 counter stools (we only received so far a dinning table and 1/2 order of the stools). The delivery service is horrible, not as promised "White Gloves" service! They assembled the stools wrong (we had to redo ourselves) and there's a stain on the back of one of the stools. The table quality is bad as we got cuts from the metal exposure/not properly made. I called customer service 5x after a few days of receiving the items, finally got an agent to help. They asked to send photos of the defective table and the stained chair which we sent immediately on the same day. We called back and followed up with emails, and no response thus far from the Concierge. We called the Walnut Creek store where we placed the orders and left many messages and again, no response. We decided to go into the Walnut Creek store and asked the sale person there, they said that they couldn't help with the issues we have, they handed us a business card and asked us to call the Concierge 1866 number on the card. I am extremely disappointed at the service and the quality of the items we received. We spent a lot of money and yet, we received subpar service and defective products. I would not recommend ARHAUS and will not place any orders here. read more

After receiving wonderful service in the store, and as a result purchasing $11,000+ worth of furniture for our new home, customer service has been atrocious to say the least. Mis-issued and guaranteed rewards have not yet been received. After reaching out to the concierge 4 times without a call back which was promised each time, I spoke with a supervisor (Julie) who spent the duration of our conversation attempting to speak over me as I tried to calmly explain the situation for the 5th time. I hope that this behavior is not condoned by the greater company and would appreciate any internal support that is available. read more

Wow. So disappointed. Waited over 6 months and after delivery no-showed twice for two weeks, we've come to learn that buying the furniture is easy. HOWEVER GETTING the delivery is impossible. read more

DO NOT BUY FROM THIS STORE!!!!! I have never written a review before, but think it's important to pass on the experience... They took our money up front for a very expensive table and after nine months, we finally received it. We were promised the table in March and did not receive it until Saturday, the end of September. And we had to do all of the follow up. Our salesperson was dishonest, evasive, and never took responsibility or accountability for his sale. His words, "what do you want me to do about it?" He was very pleasant the day we purchased the table, but from then on, he could care less whether we got it or not. Worst customer service we've ever experienced. Read the other reviews. Aurhaus seems to have established a pattern. This store's practices, in my opinion, are bordering on criminal. read more

Great place to look; won't shop at Walnut Creek, CA, Arhaus again. They were happy to take the order, but the service stopped there. 1 of the 3 pieces was damaged during delivery. Getting that third piece and a straight answer from anyone took many many phone calls. My own sales rep and the Walnut Creek Arhaus manager would not return my calls. Not worth the stress and aggravation. read more

The furniture is very nice. We refurnished our living room from this store last year. Decided to add a chair and light fixture early last month, although they haven't arrived yet, so I can't comment on quality. The reason for my post is to let you know how to set expectations. If they tell you 4 weeks to ship, expect 8. If they say 10 weeks to manufacture, expect 20. When they say, "we'll keep you updated on the status of your order", they mean, "we'll answer the phone when you call to wonder where the hell is my furniture". If these are your expectations when deciding to purchase from this store, you should have a satisfactory experience. read more

It's one thing to wait for your furniture for months but it's quite another to have absolutely no visibility into the process. My furniture was supposed to "check in" in November, then December, then January... then last week and now March... read more

I would leave zero stars if possible--a certain employee in the Walnut Creek store is very rude! We were kicked out after less than a minute of quiet browsing simply because we're teenagers. We weren't being disruptive or disrespectful at all, we're actually very mature and soft spoken, but the lady sarcastically asked us "can I help you?" and then told us that "this is not a kids store for joking around" so we left quietly. In short, we're never going back, even with parents! The merchandise is overpriced and pretentious anyway! read more

[This is related to an order on Arhaus.com, not a specific location, but leaving this review here as there isn't another place] I placed an order with Arhaus.com and have spent hours trying to sort out how to get Arhaus to not charge me for an order they won't fulfill. They've charged my credit card and I've provided evidence of the charge going through, but they say they can't find my payment and can't do anything more to help process my order. They have given me inconsistent and incomplete responses in their communication. If you have an issue with an order, their customer service agents are apparently powerless to do anything to help you, but rather try to pass it off as not their issue. Very disappointed. read more

We bought 2 lovely pieces of framed wall art 8 months ago. A month after delivery due date we called to inquire about delay. Told it had been damaged in shipping & was resent. It's been 2 more months & no notice despite a phone call to them again not a happy camper l read more

I'd been in the store several times and always wanted to purchase something, but never did. On a whim, I went on their site in search of a new accent chair, saw there was a major sale, and immediately schlepped from SF to WC. While buying furniture is already a fun activity for me, buying furniture with Ludi and Philip helping is the BEST! They were extremely knowledgeable, patient, had amazing suggestions, and most importantly, made the experience a blast. Never have I ever laughed so much in a furniture store. Looking forward to my new chair, couch, bed, and mattress arriving soon! read more

This isn't a review of their furniture but Arhaus is worth skipping for the service alone. We visited the Walnut Creek store on a Sunday afternoon. It was quiet and after a few minutes a sales women approached us. I asked the same question I've asked every other furniture shop "We'd like a big, comfy leather sectional." Everywhere else this had led us to review 2 or 3 models. Apparently at Arhaus this wasn't enough information, so we had to look at EVERY model - including some that didn't come in leather. The whole time the sales women was comparing their furniture to Restoration Hardware (or "resto" as she liked to say) but I think it's clear their quality is far from "resto." After being run around the show floor for much too long, we asked to price one out. After staring at the computer for 10+ minutes we had to go over to the associate and ask what's wrong. Apparently she couldn't price something (or wasn't sure how to) and needed a manager. Fair enough, that happens, I wasn't going to stay and she offered to follow up. But she insisted that I set up an account so she could send me a price. I was pretty indifferent about the couch, and wasn't going to wait, nor did I want to have a relationship with Arhaus after this experience, so I declined - which apparently was an offense to her. We departed, happy to never go in there again. Personally, if I was selling in this case, I would've gone for the multi-thousand dollar sale over creating an account - but that's just my crazy thinking. So I never got a price, but I'm quite certain that it's more than I would've wanted to pay for middling furniture. My general impression is that one can do better elsewhere. read more

I like their furniture, but their service is horrible. I could live with it if they would be a super cheap discount chain, but at their prices it is unforgivable and in my opinion deserves a 1-star rating. We bought a couple of pieces there before. Yesterday we were there to pick up something we had bought before. At the store nobody acknowledged our presence for a very long time, no Hi, nothing. They were clearly ticked off by the fact that we had kids with us. When finally someone helped she just said:"yes, the piece is upstairs." Nothing else, no offer to look for it, bring it, whatever... Paperwork took forever, they are notorious for that. Not sure the staff really knows how to operate the computer system they have. No thank you, nothing when we left. Well, we like the piece, but we will look at other places in the future. read more

ARHAUS is the worst company I have ever had the dis-pleasure of doing business with. The company are incompetent. They have no idea what they are doing. Arhaus are pleasant when they are taking your money. The minute they have it forget about it. They don't care a damn. Please please do not buy from ARHAUS it will not end well. read more

Thank you Arhaus Walnut Creek for making my new place home! I was lucky enough to stroll through the beautiful gallery at Walnut Creek while looking for furniture for my new condo in Oakland. Although I had an idea of what I wanted, this was really the first time I had ever gone furniture shopping. Fortunately for me, I met DuMarkus Davis, one of the designers at the gallery. The rest was history!! DuMarkus showed up at my place for a "house call" the very next day, and I was very impressed by how prepared he was. He already had designed out the space for me, just to work off of. He did his measurements and then we started working to pick out pieces. I already liked much of the items he picked out, but swapped out some to bring some of my own style in. It was very fun and enjoyable working with him, and I am very happy with the results. DuMarkus also followed up with me after delivery, and even helped the day of delivery. I could not have asked for or expected better service from him or Arhaus staff. Overall my experience has been fantastic, I get so many compliments on my new place, and I'm very thankful for all that DuMarkus and his team at Arhaus did for my new place. Thank you all very much! Inderpal Johal read more

Ordered in February and purchased an in stock item for April delivery. One week past scheduled time I call in and now first week of June with no apologizes. Looks like great quality stuff but customer service not great with communication. read more

My experience is an online purchase but i really need to leave this review. i bought one printing on web but got the severally damaged one..was amazing how they wrap that damaged one and sent to the customer..I asked the return on that day i received it with all the detail photos. No one came back to me upon my request. i had to call them again and again to be updated. And felt like they are not following up my issue at all. i am still waiting their calls and to be updated. i am tired of calling my self and hearing their saying that they will call me back. i know this is not direct sale from Arhaus but they should be more responsible on this as customer buy it by the name of Arhaus. i will not purchase anything again from them. read more

Worst customer service. Waiting 5 months for an item that have been told since I ordered it and every month since will be available in 4 weeks. Today called store manager who said there is no availability date as of yet. When sales person Bernadette told me 2 days ago, store is getting 7 and I am one of them. Do not shop here. Why don't they update website that specifies for past 4 months, item will be delivered in 4 weeks! So misleading! read more

Don't order from this store. I ordered Jan 2 and was told I would get item Feb 15. Its been 4 months and still keep getting promised next month item will be delivered. All along website says item will be delivered in 4 weeks. What happens when store goes bankrupt and my credit card wouldn't refund a purchase made 4 months ago. Yesterday was told I am getting one of the 7 coming in. Talking today to store manager, there's no date when item will be available. read more

Horrible service. The process isn't seamless or customer service friendly. Every time I go in, I receive different messages and or answers. No one can answer any questions. For how much this company charges their customers for their pieces, you would think they would have their process more streamline and deliver exceptional quality. They lack in everything possible. Never doing business here. Garbage company. read more

BUYER BEWARE!!! Horrible and rude service after we bought. Had solid service and liked the product but the nightmare started after they had our $. Bought a Zinc dining table- got it home and noticed what we thought were defects- were told they "couldn't do anything as it was after 14 days of delivery". All we wanted was help figuring out what to do!! Also ordered a desk and were given a ship time of Jan 25th. Date came and went- no call/ no show. We had to follow up and were told it wouldn't even ship for at least 30 more days ! No apology, no sorry for the inconvenience. Were told over and over again about "policy"- but never about being empathetic with customers- shame on you Walnut Creek Arhaus! For buyers-be careful- this place has zero compassion and poor service!!! They do not care. read more

What an amazing store! The furniture is so beautiful and tasteful! We're using it to decorate our new home from top to bottom. And now let's talk about the service....AMAZING! The store manager, Phillip, and one of the other designers, Kelly, came out to our house and spent two hours on a Friday evening helping us with design decisions right from furniture, to paint to drapes. Phillip is a very talented designer with a real knack for understanding your taste and then coming up with the perfect furniture and custom upholstery and leather ideas. Two days later, I went into the store and Phillip and Kelly helped me out for over two hours coming up with final leather, wood and upholstery choices. Truly, this is customer service at it's best! I cannot wait to see how all the furniture turns out! Thank you Arhaus and Phillip and Kelly read more

I had seen the new Rigby bed online and wanted to visit the Walnut Creek Arhaus location hoping it would be on the floor for an in-person inspection. Thankfully it was available on the floor so I immediately sought out a staff member. Fortunately, I had the pleasure of meeting Bernadette E. who despite being swamped with paperwork at the register greeted and engaged with me by answering all my questions and finding various swatches. Shortly thereafter her colleague, Christian M., provided further assistance by answering additional questions and sharing helpful insights and tips on how to best care for the Rigby bed which I eventually purchased during my visit. I was very pleased and impressed with the level of professionalism and teamwork demonstrated by Bernadette, Christian, and even the manager Christopher M. who kindly made time to listen to my feedback during my visit. Kudos to the entire Walnut Creek location! read more

Absolutely the worst customer service. Ordered furniture in November. Have not had 1 follow up call from the salesperson, Bernadette. Purchased chairs from CeCee wrong size and wrong price. Delivered chairs that were too high for my kitchen Island. No customer service. Go to another location or a different vendor. I refuse to give this company any kind of rating but Zero! read more

I will only buy what I can carry out of this store. Good service in store when choosing your furniture once you leave this is when it goes down hill. Projected delivery way off for dates. The worst delivery service and customer service, rude and inconvenient to set up dates. I voiced my concerns only to be met by absolutely no care whatsoever. I will take my business to RH. read more

Today we received the final item, the Wessex sofa, from the order we placed in November. The delivery people were lovely, as always, and the couch is beautiful, as are all the pieces we have ordered. Now to the negatives. 1. Delays! We finally received the final item from our order after 7 months. Our home looked pretty unusual with a mishmosh of old items and new until the last piece finally arrived. It was also logistically challenging. As we had previously received the other items, it was our responsibility to move them all (including a large heavy desk) out of the way so the final item could be brought in. This would not have been an issue if they had all been delivered at the same time. There was also a delay with the delivery contractor. We had our old couch removed on Friday night and moved all of our furniture out of the way so the new couch could be delivered as scheduled on Saturday morning. After numerous calls to Arhaus and the delivery company on Saturday we learned that our delivery would be pushed to Monday. This was less than ideal as we had no couch and all of our furniture was unusable and piled in a corner for the entire weekend. It turned out that there was a problem with the original delivery truck. These things happen, but I was disappointed that the company didn't take any steps to support the original driver, such as hiring a second truck to do the second half of deliveries while the first truck continued with the first half, or something like this rather than delay every delivery on that truck. 2. Poor communication! This company has never once contacted me with an update. I always have to call to check in and somehow they can only predict a couple weeks out at a time (often still very inaccurately). It is an enormous waste of time to call every 2-4 weeks to check the status of each item in your order for 7 months and for the prices they charge, the company really shouldn't expect this from customers. I cannot count how many times I was given a date for when my item was supposed to arrive in the warehouse only to call on that date and learn it would be weeks more...again and again. How can they not have a better estimate or system for notifying customers. And then even once the item arrived at the warehouse and I paid the remainder of my balance, there was a delay leaving the warehouse then a delay with delivery. It seems that culturally Arhaus does not care about the time of their customers as even their delivery service has poor communication. We were never called to confirm our delivery window and then we only found out our delivery was delayed from Saturday to Monday after we called to figure out what was going on. Overall, I'd say all of the items we received have been very nice, as expected. All of the people we have interacted with have been great. The delays, lack of communication from the company, and shear waste of time trying to keep track of my order make me think twice about ever ordering from Arhaus again or recommending them to friends... read more

ORDER PLACED 6 MONTHS AGO FOR BED, STILL NOT RECEIVED, PAID IN FULL: I placed an order online for the Lucia bed on July 8th with a 50% down payment. It stated that delivery for this bed would be four months out. I waited expecting to be contacted beginning of November regarding status of delivery. By November 9th, after receiving no word, I reached out requesting information on my order. I received an email that said, "I do see the ETA as 12-26-20 for the bed and as soon as this commits to the order someone will reach out from either our web department or our scheduling department to get this out for you". No reason nor apology was even attempted to be given for the two month delay. January 1st rolls in and still no word, nothing at all. So I sent an email asking for any information and expressed my dismay at the lack of communication I'd received for an order I had been waiting on for 6 months. Two days after I sent my email my credit card was charged for the remaining balance. As of today, January 7th, I have received no communications from Arhaus regarding my $1,300. bed. UPDATE: Received this email from Arhaus this a.m.: "Your order was shipped out of our Cleveland warehouse yesterday 1/7/21 on the way to the hub in your area. It normally takes 3-5 business days for it to get to CA and for the hub to get it checked in and they will then call you to set up in home delivery. I apologize for no one communicating this to you. I am going to include the schedulers phone number to this email so you can reach out to them if you do not hear from them by end of next week." So, if they don't call me I need to reach out to them? It's my job to chase them down for a bed that is completely paid in full and I have been waiting on for 6 months? WTH? I don't know what this company is up to but buyer beware. UPDATE: Today, January 12th, I received notification that the bed is scheduled for delivery on January 20th. read more