I was in the market for a new Rebel and ended up dealing with the sales mgr Ben. He was very easy…read moreto deal with and found me the truck I was looking for a gave me exactly what i was looking for on my trade. The truck was delivered on time and the detailing was done very nicely! the only reason I gave 4 stars is the sales guy who showed me the truck and did the delivery was the least informed sales person I ever met. He knew nothing at all on the vehicle and did not show me one feature, did not setup the phone pairing at delivery etc. Aside from that, I would give them another opportunity on my next purchase`

5 stars isn't enough in my opinion. I received amazing service from Kevin Sabourin. He went above…read moreand beyond.

I do not recommend. Customer service nasty, rude attitude, spare yourself the aggravation! I had a…read morehitch installed on my Ford Fusion for my bike rack at a cost of $275, but they didn't bother to give me the pin that goes with it, rendering the hitch completely useless. When I returned to the store and ask for the pin, I was told the hitch does not come with it, they do not have it in stock and they don't sell it. Corey told me to go to Canadian Tire. All this with a rude attitude. Fortunately, a mechanic overheard the conversation and moments later showed up with a pin made for the hitch and the perfect size. Then they charged me $15 for the pin. I will never go back there!

I paid him 300$ and was expecting EVERYTHING to be cleaned, the engine wasn't touched, I had to…read moretell him to do my trunk, my glove box and door pockets. The first day he came he didn't finish the car but told me he had put a ceramic coat already and washed my seats. all he did was wet my seats and put no polish on. the next day he showed up I asked him where he polished and he showed me a spot on the car that was polished and the water was beeding up on but the thing is, I put that little bit of ceramic coat not him and he tried to play it of. it was kinda funny. DO NOT GET YOUR CAR DETAILER BY HIM. Not to mention he had to reschedule 4 times

Where do I begin…read more We've been customers with this dealer for 15+ years, having leased 4 cars and purchased 1 in that time. Sadly, I think our relationship has ended. The salespeople we've dealt with over the years have been awesome. The service department leaves something to be desired, if you run into troubles. Our most recent was after taking our vehicle in for an oil change and tire rotation on a Saturday. After the work was completed, it was "noted" on the form that there was damage on the driver's door. My wife didn't think much of it because a 5 year old vehicle picks up the odd ding or scratch here and there. After she saw what they had referred to, she went back inside and told them that it was not there when she brought it in. The rep spoke with the mechanics who had worked on our vehicle and neither admitted to anything. We were left with having to wait until Monday to deal with the service manager, whom we haven't had much luck with in the past. Monday came and he called. My wife spoke with him and he said he'd look into it. As luck would have it, the mechanic who did the damage admitted to it and, to their credit, they did take full responsibility for the damage and agreed to repair it. We brought the vehicle in on the following Monday and were told it would be ready for pick up on Wednesday. They did provide us with a free loaner as well (they normally charged $20 per day for a loaner). The repair took a day longer than expected and we picked it up today (Thursday). We haven't had enough time to examine the repair, but from the quick check we made it looks good. They repaired the dent and repainted the entire door. You could look at this as fairly good service in that they took responsibility, albeit not right away. That's why I have a problem with it. We shouldn't have to go through the hassle. They should have admitted to it immediately and set up plan to repair it, without leaving us wondering. Better yet, they should have taken more care not to cause the damage in the first place. My 2 rating is not based solely on this one experience. I have at least two other, not so-happy-ending, experiences that I could add to this. 15+ years of loyalty down the drain. I actually feel kinda sad about that, but I can't stand the thought of one more bad experience in our future.

The worst car dealership I've ever been to. Rude, unprofessional staff. Overpriced and inadequate…read moreservice. One guy left us waiting while he chatted to all his co-workers and ate some cake. The best part? I brought my car in for winter tires and the mechanic accidentally "forgot" to tighten the bolts on the tires. My dad drove down the street and nearly crashed. If he would've died, would they have taken responsibility? Most likely not. Irresponsible, ignorant, and stupid workers. They know NOTHING about cars. Go somewhere else or risk your life.

These guys are the absolute best. Don't buy a Mazda anywhere else! From sales to service, I…read morecouldn't have asked for a better experience all around. They're honest, respectful, and transparent. Ask abyone a question, and they will do anything they can to help!

I bough a car from this dealership, and after 2 week I found out sever problems, that they did not…read morelet me know. They add 2500 to my bill for a warrantee without let me know of this charges. The first issue was transmission and it repaired by them. Now I find another issue with A/C not working.

We purchased a new vehicle on January 25th, 2020 and picked it up on January 30th, 2020. Precisely,…read morewe traded in our 2013 Tucson and picked up newer model of the same type and trim level. This would be our 7th year dealing with the Pathway Hyundai dealership in Orleans (1375 prom. youville Dr., Orleans) and we happily agreed to continue dealing with the herein dealership for another 7 years. Our Sales & Leasing Consultant was Chris Bozik, a young and charismatic individual, whom made the whole process nice and easy. He provide us with the exact color of vehicle we wanted and helped us decide which type and trim suited us best. We had the chance to have an extensive test drive all-round Orleans even though the weather wasn't the best (freezing rain) and he give us a breakdown of the selling points of the vehicle in a pragmatic matter. We were looking to pay the same monthly financing payments give or take 20% and as result, he give us an excellent deal for our trade-in, a comprehensive assurance package and a few oil changes as a token of appreciation. We barely needed to haggle since we were aware that our final offer was a great deal within our budget after haggling at 5 other dealerships in Orleans. Overall, we found Chris to be very polite, comprehensible and quite simply empathetic towards what we were looking for in a new vehicle. If you are looking for a new vehicle, particularly one manufactured by Hyundai, shoot an email to Chris Bozik (chris.bozik@pathwayhyundai.com)!

Worst dealership/service I ever went to. I got used to an amazing service and very high level of…read moreservice at Hyundai Pembroke, and moved to Orleans a year ago. you are treated like a number! they couldnt answer my questions about "what was damaged in my transmission", they made me wait over a week to just to give me a diagnostic which they repeated in 2 hours. It's the second time I deal with them and never again.

I only gave 1 star b/c I had to. This was by far the worst car buying experience i have ever had…read more We negotiated a deal with Liam and then when we were taken to the finance office, they tried to add $2000 b/c I wanted to finance a small portion of the purchase (as previously told to Liam). When I said no, and was trying to figure out what was going on, Ibrahim (who was trying to convince me he was doing me a favour), just spoke over me and wouldn't listen. Finally I told him to stop and listen to me - he replied and said I should "calm down". I was done. Ready to leave the deal behind, we were approached by Mike Lebrun and told they'd give us $500 to compensate for the issue if we proceeded with the purchase. After the weekend we agreed to proceed - told we could pick up the vehicle on Saturday. Upon arrival, we test drove and noted the tail light was still not working (part of a safety) and we had pointed this out to Liam during our original test drive - he assured us it would be fixed. Also the $500 cheque we agreed to wasn't ready - Liam documented we could pick it up at the same time we come for tail light repair. We left the dealer and about 1.5 hours later had a call from Liam that he forgot to give us the ownership. We had to go back. Not even a week later HUGE issues with the truck - went back to speak to Mike Lebrun who assured us that they'd fix it - our own mechanics looked it over and knew was the issue was but Mike said their mechanics had to review it. As for the cheque, he said they just deducted it off the price of the vehicle - this was not the agreement, AND, it was in writing that they were going to provide a cheque upon our return. So there goes that. They had the vehicle for almost 3 weeks - we spent countless hours trying to get answers, we made multiple trips to the dealer, were given all kinds of stories. Absolutely ridiculous. We communicated all the feedback we were getting to two highly qualified licensed mechanics to review all the info we were getting - not accurate, not truthful and sub-par to say the least. Arriving at the dealer one night we were promised it would be ready - sat there for hours only to find out it wouldn't be done AGAIN. As I was speaking to Mike Lebrun about it, Mike the manager was providing commentary from behind his office wall - he didn't even have the decency or professionalism to come out and speak face to face. There are so many issues to include in this post - Liam while pleasant is not overly organized or competent, Ibrahim was pushy and disrespectful (perhaps if I were a man I would have been treated better), Mike the manager is unprofessional, and somewhat incompetent and really doesn't care much about customers. Mike Lebrun was the only person who was professional and pleasant but his hands were tied due to working for a terrible organization. After weeks of service, we picked up the vehicle and asked for copies of the service records as well as info re: the warranty on the service. They provided us with a word document that didn't list any part #s or provide details. I have NEVER seen a service record like this - I question what was actually done vs. what we were told was done. There isn't even a name of the mechanic or garage where the service was done. I cannot say this more emphatically - DO NOT BUY A VEHICLE HERE. STAY FAR AWAY!!! We are 3 months post-purchase and still don't have a working tail light (they try to band-aid everything without really fixing it). Our 30 days purchase warranty was eaten up by the 3 weeks in their "garage". HORRIBLE HORRIBLE HORRIBLE SERVICE ALL AROUND. I have reported them to OMVIC and will tell EVERYONE I meet that this dealership is a joke. But perhaps I'm overreacting and should, in Ibrahim's infinite wisdom "just calm down". Buyer beware - spend your money and time elsewhere.

Extremely disappointed in service and would never go back. Still waiting 5 months later to get the…read morevehicle repaired and safe enough to drive. I'm paying for a vehicle that can't be safetied in Ontario, where I purchased it in Nov 2018 and March 2019 it's still not fixed. Have been given excuses, the run around and everyone passing the buck, with no one taking responsibility for the problem. I phoned Acura directly about parts and was told that the parts the car I bought needed are not available and have not been for awhile. So the dealership sold me a car that COULD NOT be fixed. I filed a claim with OMVIC and now after 5 months they are saying they can get different parts, and will fix it but this is only after OMVIC involvement. Dilawri is in their company name but they are not part of the Dilawri group. Moe was the guy who sold us the vehicle, Chantal was the salesperson and they both lied repeatedly. Will not be back and I don't recommend them

very disappointed. was on vacation and was told my rear brake disks are scared and should be…read morereplaced. this just after having my final warrantee check

AWFUL customer service! I went in for a free update of the audio system. While doing that, they…read moretore a big rip in my car seat. They never owned up to it saying that it was there beforehand. I know 100% that it was them. They said they would check their cameras and get back to me and they never did; they won't even answer my calls when I try to contact them. DO NOT GO HERE! DON'T WASTE YOUR MONEY!

When Subaru Outaouais installed the factory trailer hitch in December 2021, they failed to properly…read moreattach the wiring according to the installation instructions. As a result the wiring rested on the muffler and melted over time. I only discovered this 18 months after the installation. They refused to replace the wiring, citing the 12 month warranty even though they failed to follow the manufacturers instructions.