My experience at the Mr. Lube location at 3767 Strandherd Drive, Nepean for my car Toyota Camry Se…read more2018 Before visiting the store, I called and specifically asked for the price of an off-rim tire change for my 2018 Toyota Camry with 18-inch tires. I was quoted a price of $134.99 over the phone. Based on that information, I chose to visit location. Upon arrival, I waited approximately 30 minutes before my vehicle was brought into the service bay. The technicians then lifted my vehicle, removed all four tires, and only afterward informed me that the actual cost would be approximately $180. I questioned why the price had changed and explained that I had been quoted $134.99 over the phone. I also asked why nobody informed me of the higher price before my vehicle was lifted and the tires were removed. At that point, I declined the service and requested that my original tires be reinstalled so I could have the work completed elsewhere. I was then told that I would be responsible for bay and lift charges. I responded that if I was expected to pay for the time spent due to a pricing discrepancy that was not my fault, then my own time had also been wasted. Shortly afterward, the Manager, Duncan, came out and stated that they would reinstall my tires and that my vehicle would be blacklisted from that location. I found this response extremely unprofessional and inappropriate. My concern is not primarily about the difference in price. In fact, I had other options available for approximately $100 but chose Mr. Lube because it was close to my home and I preferred the convenience. The issue is the lack of transparency, poor communication, and the disrespectful manner in which I was treated when I exercised my right as a customer to decline a service after being presented with a different price than the one originally quoted. Conversation Trail: Good Afternoon Mr Batra, Thank you for taking the time to let us know about your recent experience. I wanted to reach out and apologize for the mixup with pricing and the way you felt treated with the service. Your vehicle is a sedan and the price for a full installation on a car is usually $139.99 for the four tires. However, when a vehicle has a low profile tire with a sidewall of 45 or less (your tire size is 235/45/R18), we do charge $179.99 for four tires. This was clearly not asked properly over the phone to determine an accurate pricing and then the price was different from when you entered and the technicians created the invoice. This is where the Manager was trying to meet somewhere in the middle and took $20 off the correct pricing but didn't meet the expectations you had with the pricing given over the phone, that drove you in for our service. I will be reviewing this with the manager and the team answering phone calls. I appreciate you for bringing this to my attention, allowing us a chance to correct this going forward and potentially retaining your business. I would like to offer you a $20 gift certificate for the misquote. You can use this in the future for any service at any Mr Lube. Can you please provide me with your mailing address and I will have our office team mail this out to you. Thank you for your understanding and providing us with feedback. Sincerely, Denis Gagne Area Manager Mr Lube F&K Trudel Enterprises Inc. Stores 120-137-231 Hi Denis Thank you for your response. To be honest, I was expecting a similar response and wording, including the offer of a discount. My concern was never about receiving a $20 discount, nor was it primarily about the pricing difference. My concern is about the conduct of your staff and the management practices at this location. If the service price was going to be $180 instead of the $134.99 that was quoted to me over the phone, I should have been informed before my vehicle was pulled into the bay, lifted, and my tires were removed. At that point, I was effectively put in a position where I had little choice but to proceed or deal with the inconvenience of having everything reassembled. What I found even more concerning was the response from Manager Duncan when I chose not to proceed with the service. Rather than addressing the issue professionally, I was told that my vehicle would be blacklisted from the location. That statement was unnecessary, unprofessional, and completely unacceptable for a customer who was simply exercising his right to decline a service after a price change. I understand that no further action may be taken regarding Manager Duncan's conduct. However, please understand that this situation is not about compensation or discounts. It is about transparency, customer choice, and respectful treatment of customers. As a result of this experience, I will continue sharing my experience through online reviews and social media so that other customers can make informed decisions about where they choose to have their vehicles serviced. Regards, Anuj Batra

I went to Mr. Lube in Barrhaven for the first time yesterday (July 12, 2026), and it will also be…read moremy last. I'd heard about the half-price oil change and thought it would be a great deal. Instead, the visit quickly turned into a constant stream of upselling. I came in for an oil change, but they started checking items I hadn't requested, and I wasn't informed beforehand that these inspections were part of their service. They tried to sell me automatic transmission fluid even though my vehicle has a manual transmission that does not use automatic transmission fluid (per the manual). They also told me my coolant was wrong, despite it having just been checked. In addition, they checked my tire pressure, turn signals, and brakes - things my car already monitors and alerts me to if there's an issue. All of this happened while I sat in my car on a very hot day. What should have been a quick 10-20minute oil change took over 40 minutes. Had I known this would be the experience, I never would have chosen Mr. Lube. I'll be going back to Oil Changers for future service.

I got my oil changed at this location on March 12 2025. Ammar and his team were polite and…read moreefficient. I was very happy with the service I received.

I have went there enough times and always found they did quality service. And they are fairly…read morequick. out of all the oil change places I've tried, they have been the best.

Hello , I have been…read morea Hyundai car owner for the past 8 years (client at Barrhaven Hyundai). Recently I was planning on trading my 2018 vehicle for a new 2025 vehicle. I started the sales process and unfortunately I had to step back . The sales team was very understanding and wished me the best. I wanted to reach out to say Thank You to all for all the time and effort and also thank you for the great service. Special thank you to : Elie, Nas, Abdul, (Sales), Nicola, Cora and Melissa (Service) .

Whatever your circumstances DO NOT service, buy, or sell your vehicle at this location. You're…read morebetter off conducting your business with children. If you see this comment after you've conducted business with them, please do your sue diligence and get EVERYTHING in writing. This is the position of their general manager. The onus of transcribing your dialogue with the ill advised staff is placed on the customer. You're better off conducting business with children. P.S - Always get a second opinion from other other, I mean actual, professionals before going into business with them

I've been visiting this place for emission tests for as long as I can remember, as the Service…read moreOntario office used to be across the street. I've always found them quick and professional. The facilities are clean and comfortable. They also have a coffee machine!

These two guys rock. Very down to earth and none of that nickel and dime stuff other places try to…read morepull. If you bring your vehicle here you can feel confident in your service and prices. Best shop in Ottawa and the only place I would recommend.

From the owner: An honest automotive repair shop, Great work at a fair price. Honest, up front, reliable. We care…read moreabout our customers.

Yay, I'm a fan! That's what Yelp's 4 star rating means. I…read morehaven't gotten any work done at this shop yet. I'm inclined to do so in the future, as my messages via Yelp were answered quickly, and the tone of the responses made me feel comfortable. This was reinforced when I visited and spoke to Matt in person to discuss my vehicle's future needs. I've got some routine maintenance on the horizon, and foresee using this shop for these items. I'm confident that the 5th star will be awarded at that time.

From the owner: We offer mobile auto service right to your home/ workplace.read more

Had a low bulb fault on my car Monday am,I work 8:00 5:30 so couldn't get there before closing no…read moreproblem said Mark drop by on your lunch hour I'll get it takin care of I was in and out done.That's great service I will be returning in the future Thanks again Mark Theresa Proulx

I had a fantastic experience at Midas on Robertson road! They were quick, honest and affordable…read more Highly recommend!

Myers Chev Kanata dealership told me I needed a new transmission, Quoted me $10,000. I let my truck…read moresit for 5 months unsure if i should fix it and finally decided to have it repaired. When I brought it to B&N transmission and explained my "story" they said "let us take a look". Same day, they called back saying that I don't need a new transmission. they ran a few test, changed the transmission oil and filter and for less than 600$ I was told that my transmission is perfectly fine! The guy that served me mentioned what else the problem "might" be but they specialize is transmissions and definitely honesty! I Highly recommend.

they repaired my transmission and did not try to charge for more than was necessary.Two other…read moremechanics recommended them and said they would not send their business anywhere else. So far my 2017 GMC Sierra is going well thanks for a great job