Very happy with their service, communication and affordable rates. On multiple occasions they have been forthright about a car issue being less serious than I thought, and the bill reflected that. They also did a great job replacing my brakes after they failed in the road. read more

Ming Auto is a family business and they are all great and honest mechanics. We have them as our mechanics for more then 15 years and we were always very happy with their work. We also recommended them to lots of our friends and they were happy too. Thanks Ming and Jason for the great work and prices. read more

I needed to change the struts of my car and, even though it takes them a while to give you a quote, if you are on their case they get things properly done. They could communicate better with customers, but in the end the general service is good. Got my quote, brought the car in the appointed date, and they got it ready on time. Now that I know how they work, I can say that they just won a customer today. read more

Ming and Jason are honest mechanics with great prices. Their hourly rate is low, they shop around to get you good prices on aftermarket parts, you can bring in your own parts and oil, they repair flat tires... They are really busy though, so you may have to leave them your car for a day or two. And they aren't the easiest to get in touch with by phone, you may have to call back a few times. But the savings are worth the hassle. read more

This auto garage specializes in Japanese cars and normally offers competitive prices, which is why I brought my Civic to them. I've gotten several jobs done, costing me nearly $2,000. At first, I had a pleasant experience as the owner (Ming) and his son (Jason) took the time to show me the repairs required and explained why. This is what differentiated them from the other garages. On my next visit, they were less patient and started giving me attitude. The only explanation is that Ming quoted the job too low and the job took longer than anticipated. They made me feel like it was my fault. On my most recent visit, my timing belt had snapped and I needed to get it towed to a garage for a quick repair. I called Ming beforehand and he assured me that he had time to do the job the next day, so got the vehicle towed that evening. I called twice the day after to get an update on my repair, and after finally getting a hold of Ming near the end of the day he tells me he had no time to do the job. I mentioned my disappointment since I use of a vehicle the following day, and he went off on how I was placing too much pressure on him, was asking too many questions about their repairs, and to tow my car elsewhere. Great customer service (!) I reluctantly accepted for the job to be done at a later date despite his threat- after all, what choice did I have? Don't expect your vehicle repair to be ready when they promise. A shame that most mechanics have zero customer service skills. With the number of garages in Ottawa- you'd think that it would be to their advantage to develop a loyal customer base. I'm taking my business elsewhere. read more