Alignment - $119 and the shop tried to charge $263. The owner of this shop is a scammer who is looking to charge their customers significantly more than what is owed. I really didn't get a warm and fuzzy feeling from him when I arranged for this service. If you want a shop who is honest and treats their customers with respect, I would definitely go ELSEWHERE. It is really disappointing to have a shop try to scam a customer who is very knowledgeable about auto repairs and I am definitely not a pushover. read more

I have used Beaverbrook Service Centre since 1994 when I arrived in Canada. I have had excellent service and they are always polite and accommodating. I totally trust in their honesty and integrity. If they do not think they can do the work they will tell you so you can go a specialist. I highly recommend. read more

I've been going to this garage since my first car at 19 years old. Very honest and real with you, doesn't matter who you are or how much you know about cars. Don't really trust anyone else with my cars, and they're a great team! read more

I have been dealing with them for about 10 years now, and always had great service! They tell you what is needed up front; no secrets, no hidden fees, no talking down to you. If your vehicle needs some extra care, they'll inform you without pressuring you. And they even give a little extra care to your vehicle, just like replacing worn bolts, or a little lubricant added, things like that. I've always found them very helpful and honest! Tony, Duncan, and your crew, keep on doing what you do. We need more garages like yours. read more

Honest , quality work and kind ! Cannot ask for more from a auto service centre. Have helped me out numerous times at no charge on urgent small fixes or checking on a problem when they were extremely busy. Need my accessible van safe as my husband is quite ill and needs transport to appointments. Know they are very busy at times but they are there in emergency Highly recommend. read more

I am a big believer in supporting local businesses, especially when they have been part of the community for the past 12 years. The owner is Tony Richardson and when it comes to trusting a small auto repair shop, well Tony is the guy to trust. We always hear horror stories about rip-offs and scams. I have been going to this place for the last seven years and I don't have a bad word to say about the crew or the service. i decided to do a review about this place for one big reason. About a month ago while driving I ran over some construction tacks and it punctured my tire sidewall. when I went to the shop the guys took a look and the bad news was that the sidewall was punctured. I could find a tire in time to replace the damaged one, but I did have my winters tires at home and could switch all four over. The guys at the shop told me they would put on a temporary tire from their used inventory. Then when my winter tires were on I would just give them back the tire. This is what customer service is all about and why the big shops fail at being their for the average consumer. You can't go wrong with a small business that is there to help you when you're in real need. Beaverbrook Service Centre and Tony's team are top end guys and they stand behind their work and service. If you live in the Kanata area or surrounding areas like Dunrobin and Stittlsville drop in and ask Tony to look at whatever your car might need fixing, you will not get taken to the cleaners. read more

Unreliable. Lost my reservation that I made 2 weeks prior. Where not even willing to accommodate. Ended up wasting my time. Do not recommend. read more

I went over top have some work done i asked if I brought my own parts could they install as I all ready purchased them. duncan (front end manager) said no we don't use parts brought in. I was fine with that and left they seemed helpful at first loosing the bolts I needed down. few days later the power steering pump went I walked over to ask them how much. duncan said he cant find one the owner tony told me to try to get a used one and they will put it in but I will also need to do the lines. thrown off at first by the fact tony will put in used parts but duncan says they will only use there own. I was offered an estimate for the other work done and well speaking to tony he said about a few hours to do that work. I agreed made some calls found the pump and other parts. I then called back and said okay lets discuss the cost to put the parts in well from there the estimated value doubles and was now over 1600. what they charge by hour and the hours they were working this is the break down power steering pump $126.00 power steering lines $252.00 tie rods $168.00 lower ball joint $182.00 left wheel bearing $100.80 brake pads $84.00 alignment $120 now I am no math genius but that does not add up to 1500-1600 dollars. when I asked to email me the break down duncans response was whats the point these are numbers I just jotted down. I responded that they are crooked and duncan has doubled tonys price when he verbally broke it down for me. after I hung up in frustration that I have been waiting to speak with tony for two days and to find this out I get a call back from duncan. he begins to yell at me telling me if I want to see come to the garage now. I responded seriously you call an upset customer back to yell at them. mind blown I should have listened to my nieghbour who said they ripped him off on switching tires over 35$ per tire insane in my eyes he even paid it but as he said the work was completed what could I say they are crooks. This garage was much better when Frank was running it. between the new owner and management of this place I wish I could give them no stars read more

I am also a big believer in supporting local business. That is why I had been a regular customer of Beaverbrook Service centre for the past 5 years, even though we have had minor problems with the service that require repeat trips back to the shop to rectify. These included things like an oil filter not tightened and leaking all over my garage, exhaust system not mounted correctly after repair. I've also noticed a general lack of attention to detail such as letting the car leave the shop without checking that all lights and lamps are functional, not lubricating all latches and hinges with oil changes, and improper tire inflation pressure with winter tire changes. Despite these annoyances with the lack of attention to detail and quality of workmanship we kept coming back as the staff I had been dealing with (Frank) was friendly and I liked the idea of supporting the local business. After my most recent (and final) experience with Beaverbrook Service Centre (in which I dealt with the owner) I can no longer recommended this service centre to anyone for even simple jobs. It became clear to me that not only is this shop is lacking in quality of workmanship, but also lacking in perhaps the most important aspect of a quality service centre: customer care. We had a repair done that required us to bring the car back FOUR (4) times for them to get everything right. The fourth time I came in I was rightfully upset and decided go into the shop to communicate my frustration. Frank was away on vacation and the " owner "(he never even gave me his name other than tell me he was the owner) was at the front desk. Before I could even fully explain the history of the job he cut me off was defensive, rude and was totally unapologetic. He even tactlessly suggested that I bring my business to someone else. My recommendation is to take the owner's advice and save yourself a lot of aggravation and take your business elsewhere. read more