I went to see this autoshop for a quote for rims and installation. a woman and male staff members…read morecame outside with me to look at my car and quoted me $800 without giving me any options. After leaving, I immediately called another shop, who after giving me a few options quoted me $497.10 for the identical service. I was appalled when I realized how these Unico staff had tried to severely overcharge me! They should be ashamed of themselves. I tried to go to a local shop and give them my business when I went to see them for a quote. I will never go back there and do not recommend this autoshop at all!!!

Thank you for your excellent service! My van had to be fixed and the owner greeted me right away…read moreafter I pulled into the garage. It was a simple fix and he did it right away and without charge! Thank you again for your help this morning!

Poor scheduling and communication from Ottawa Honda Service…read more My car wouldn't start due to an ignition key cylinder issue. I had it towed in the day before my Wednesday appointment to give them a full extra day. By Wednesday afternoon, no call. I reached out and learned they were running behind because 4 jobs had carried over from the previous day. I rented a car, expecting mine back Wednesday or Thursday. Thursday: they diagnosed it and said parts would arrive Friday. Friday: Vicki in service told me parts were in, but they couldn't schedule a technician for the key coding--even though they had someone for the install. No guarantee of Friday completion. I extended my rental to Monday. Monday: still no guarantee, but they did finish. When I picked up the car, Vicki wasn't there. I asked two staff members about the delays. One said she didn't know; a male colleague chimed in that they were "waiting for parts." I pointed out that Vicki had confirmed parts were there on Friday. He had no reply. I said I'd write a review instead of waiting for a callback--and neither staff member seemed surprised. That lack of surprise tells me this is routine for Ottawa Honda's service department. So here's my question: if a dealer's service department can't schedule properly, doesn't apologize for repeated delays, and gives conflicting excuses when confronted--should you trust them with your car?

On June 15th, I scheduled an appointment due to an electrical issue with my Honda Pilot,…read morespecifically observing sparks when the vehicle was powered off, followed by an alarm activation and screen anomalies. Given that my vehicle is still under warranty, I was informed after a 2.5 hours diagnostic period that the issue was a loose bolt in battery, when i went to work iexperienced recurring beeping and sparking. This is a safety issue this shouldn't take it lightly. I will no longer be utilizing the services of this dealership. Now every time I park my car I have to disconnect the battery which is unacceptable for the car under warranty. UPDATE JUNE 17TH 2026. I TOOK IT TO DEFFERENT HONDA DILERSHIP AND THEY DIAGNOSED WITHIN 30 MIN. IT'S A MULTIPLEX SMART MODULE PROBLEM. OTTAWA HONDA SHOULD HIRE MORE PROFESSIONAL AND EXPERIENCED MECHANICS.

Au contraire, Hongyan H. I took my Ford Escape hybrid in…read moretoday for a minor repair. Sophia ordered the part for me, called me when it arrived and John drove me home and picked me up when the work was complete. I recommend asking for Sophia by name, You will not be disappointed.

Worst Service Experience Ever! I wish there was a negative star…read more Review part 1: I am a 2017 Ford Focus SE owner, bought from Lincoln Heights in June 2017. The vehicle has already had transmission problems twice and a steering assist fault until October 2024, and the mileage just hit 89700KM. The second transmission problem and the steering fault happened within two weeks in October. The repair was costly, and the experience was bad due to their unprofessional admin progress, overcharging, and carelessness. The manager's arrogance, judgemental attitude and irresponsible communication made it even worse. The first transmission problem occurred in June 2020; the mileage was only 38201KM, and it was fixed under warranty. The second transmission problem occurred on Friday, Oct.6th, 2024, on the highway, showing engine failure and services needed. The first thing I did on Monday, Oct. 7th, 2024, was bring my car to the service centre because I realized it could be something big due to the orange engine sign. I did appreciate they accepted my car without an appointment, and the car died right in front of their office door, showing it was going to be dangerous if I kept driving. I was given an oral estimate of a repair price of $3500. If I would like to trade it in, they offered me $1000. Because the mileage was only 89135KM, I decided to save the car. (By the way, I just referred one of my friends to Lincoln Heights, and they bought a hybrid Ford Escape there 2-3 weeks ago. ) The bill turned out to be $4160.81. I paid it off. The steering assist fault occurred on FRIDAY, October 25th, 2024, in rush hour while driving through a big traffic crossroad. While I did a normal right-turn, the steering wheel was stiff, and the car was nearly out of control I had to stop it to avoid hitting the telegraph pole. The beeping sounds of cars came from two directions because I blocked two lines. Fortunately, nobody was hurt, and no accident happened. I decided to bring it back again to Lincoln Heights because I need to figure out what the issue is. When I arrived, I was told I needed to make an appointment before I brought my car in. After I mentioned the recent repair, I got a chance to talk with a tech. They agreed to take my car, and they promised they would check it on the same day and let me know the repair cost asap. Please notice here: it is on Friday, October 25th, 2024. I received an Email at 1:23:55pm, the same day that showed their estimate was $3061.16, and there was a possibility to get a discount based on the following communication. If I would like to trade it in, they only offered me $500 maximum. I still decided to fix it. They told me they were going to place the order right away before 4:00 pm, and my car should be ready next Monday, October 28th, 2024. On Monday, October 28th, 2024, I received a phone call from them telling me the parts had not arrived because they made a mistake when they placed the order, so my car could not get fixed until Wednesday. I argued with them, and I got two days' car rental covered by them. In my opinion, it is unfair that I had to pay for their mistake. On Tuesday, October 29th, 2024, I received a phone call from them telling me the delivery was delayed because the parts were going to be sent to them by another Ford department, etc and I car could be fixed as soon as they received the parts. On Wednesday, October 30th, 2024, I received a phone call from them telling me the parts had arrived, and my car would be ready on Thursday. On Thursday morning, October 31st, 2024, I received a phone call from them telling me my car had been fixed and I could pick it up, I told them I was going to pick it up around 4 pm. When I arrived there, I was shown two copies of the materials, the first one was a new service estimate as follows: The second one was the fees I needed to pay, and they were as follows: I was told I had already got a great discount, and this bill already covered the two-day car rental as they promised. I had never been told by phone or noticed by email about the new estimate of $3952.30, and they charged me way more than I expected. The CORE CHARGE shown on both bills seemed suspicious! I googled it, and the CORE CHARGE meant a deposit fee, etc. and should not shown on the bill. I refused to pay the full amount, and I requested a conversation with somebody in charge. I suggested paying part of the bill and leaving my credit card information to drive my car home. It was late, and it was Halloween. I had a heavy backpack to carry, and the car rental store nearby had no car left. I promised to come back the next day, Nov.1st, 2024, in the afternoon to get the problem solved by talking with the manager. The advisor phoned the manager, however, the manager insisted I need to pay the full bill if I would like to drive my car home. I was a little bit disappointed, but I understand her refusal. She might be afraid I would run away without paying the rest.

2nd On or about July 3 my vehicle broke down and I had it towed to Mastertech automotive 3714 Navan…read moreRd Ottawa Ontario K4B1H9. The following week they told me that my alternator needed to be replaced at a cost of $1136.50 with taxes it comes to $1284.25. I then went on YouTube and learned that an older model Nissan's, if the air conditioner compressor is removed, you run the risk of a leakage or damaging the compressor. I then called the Garage and expressed my concerns about my air conditioner compressor to Jonathan. I asked Jonathan to remove the rad fans and the radiator and and do the job that way. He informed me that the Mechanic did not want to do it that way and wants to remove the compressor for my air-conditioning. I really receive my car back on 7 July 2026 and as I drove home, I noticed the air conditioner, getting warmer and warmer. I called the garage and the Mechanic informed me to go in on the following Friday which was 31 July. At that time the Mechanic put a full can of air-conditioning gas into my car and my car began blowing cold air but the closer I came to home the hotter it got . So I called the Mechanic as soon as I got home and he told me to bring it in on Wednesday July 5, 2026. Now during my conversation with Jonathan he guaranteed me that at the end of this process I would have air-conditioning and it would be no issues. The Garage charged me another $226 to inform me that my compressor for my air-conditioning is no longer functioning and that they would repair it for a cost of $1400. Meanwhile, they had my car locked in the garage and I knew they were not gonna give me back my car unless I paid the $226 so I did I would like to know exactly what caused my compressor to fail. I would like to know why you didn't follow my instructions to remove the rad fans and radiator and remove the alternator without touching the compressor to my air conditioning. You decided to do it your way and now the compressor no longer works. I would like you to respond to this letter before I have to take further action. A response is requested. I was guaranteed by Jonathan that when the repair work was done my air conditioner would be operational. It is now not operational and I cannot get into my car when it's hot having a spinal cord injury, which does not allow me to travel in a heated car without the air conditioning, I cannot travel in my own car. If a reply is not received I will be contacting Consumer and Corporate affairs I have already contacted the Better Business Bureau and they are waiting on your response.I will take this to court if necessary !!!

I WILL NOT RECOMMENT THIS MECANIC! Here is my experience:…read moreLast year, I had a brand-new battery installed, which kept dying every week. Due to the frustration that the dealership couldn't find anything wrong after they inspected, I was advised to take my car to a private mechanic. This shop is on my route, so I decided to take my car there for another check. They put in a new starter, but when I picked up my car, I noticed a sound when turning on the key to start the car right there in their parking lot. I went right back to the shop, and I was told to bring the car back for them to check. They did some repairs that seemed to resolve this issue of battery dying frequently. That was in August last year. 2 weeks ago, I took my car to the dealership for a scheduled oil change, and they advised me that a bolt was missing from that new starter and a drive plate due to its damage, which could help with the noise while driving. The rep at the dealership replaced the starter missing upper bolt as a temporary fix, and suggested instead of charging me, to first check with MasterTech, as the new starter installer must have a warranty, if not to bring it back to them for the repair. Luckily, the new starter did have a warranty. MasterTech replaced that starter free but charged me with the same labor of $540 they charged me last august. They also requested to have the car the week of Apryl 13 to 17 and put in a new flex plate, for which I was charged 12hrs of labor at $1620. So, I asked to work from home that week. I called on Wednesday April 15th for a progress on the work, I was told that they received the piece and working on my car, that it should be ready by Friday. At midday on Friday, April 17, I followed up with a call, left a voice message. When I didn't hear back from MasterTech, I made a car rental reservation, so I can have a car for the coming days only to be called before their closing time, so that my car was ready. They sent me a courteousy driver, (which service is welcome, since it was last minute and I didn't expect to get the car anymore). When I arrived at the counter, I was told: "you will notice a noise when you start the car, as the battery is half charged", also we didn't have time to test the car", REALLY? My car was at the shop for the whole week for major work and you released a car without test driving it? I asked if there is any issue found in the car, some questions I ask whenever I drop my car at a mechanic as well. I was told, nothing else. So I get in my car, and see the engine coolant temperature level all the way up in blue color; it didn't concern me, what do I know about mechanic, I drove about 500 meter from MasterTech parking lot on Navan rd, that the blue color changed to red, the temperature display started flashing, and right after the "Engine Overheating Stop safely" sign came up; I just turned from Mer Bleu to Wall rd. I stopped the car, opened the hood per the car manual and called MasterTech, but there was no answer. I managed to return to MasterTech, but it was closed. I managed to drive the car for about 2km back home; I had to stop 2 times while the warning was on. Mr Lube was nearby, so my son took the car there, and took them less than 1 hour to do a radiator flush service, universe longlife coolant, hose clamp, Kleenfo rad flush, as there was no coolant in the reservoir and the radiator appeared empty. THAT FIXED THE ISSUE. On Monday, I had to ask to work from home, as I need to return to MasterTech for explanation and request a refund for their service fee. I spoke to the main mechanic who worked on my car, explained to him what happened, with the pictures of the warning issue. His response: "you didn't bring the car for this issue" "your car is old" (the year of my car is 2014); "I will call you by tomorrow and let you know your decision on the service refund". He didn't call as he said the next day. On Wednesday April 22, I called and spoke to the young man that released the car; he said the main mechanic did not tell you anything about my visit on Monday; and I told him to let him know that I expect the main mechanic to call me back by Friday. On Friday, 24 Apil 2026. The main mechanic William, called to repeat again that "I spoke to counterparts, and they all say this issue is not my responsibility: "your car is old" that he will refund me half the invoice I paid to Mr. Lube( $259.88 for less than 1 hour labor it only took to fix the engine heating issue that he says he was not responsible for). I am no mechanic, but isn't basic mechanic to check for all fluid no matter what issue the car was brought in; and most importantly do a test drive, such as replacing a starter before releasing a car to its owner? And if my car is old as he says, isn't that a reason to check for additional issues when a car is brought in? I told William that I am not accepting his half refund for work done inefficiently and not acknowledging their oversight. DISAPOINTING & UNETHICAL!

I purchased a car from Mark a few weeks ago. He's great to deal with. This dealership is super…read morefussy abut the condition of the cars they sell on their lot. He was very easy to deal with and I felt was very fair. I'd certainly buy again from this dealership as they go above and beyond for their customers. If you see a car online or on their lot, check it out. Their prices are GOOD and you'll get a decent vehicle! Thanks again

I am so happy with the level of service I received from Mark and Fady. They were helpful and…read moreaccommodated my couple of requests, and most of all, I love my new car! Thanks guys!!

They are really great but busy, so your car might be there the whole day. No shuttle service, but…read morethe work is great.

This is a great shop. Auto mechanics is a very difficult domain but this shop has always taken care…read moreof me and my Civic over the years and I'm very thankful. You'll always get good service and I feel very trusting of this shop more than anyone else. Shoutout to Shannon as she is a rockstar at her job lol :)