5 stars isn't enough in my opinion. I received amazing service from Kevin Sabourin. He went above…read moreand beyond.

Initially, I was contacting this garage because I wanted to get part numbers and prices for a job…read morethat needs to be done on my vehicle. Dodge is charging me 1600$ before taxes to get the job done. I contacted another garage and they are charging me 920$ for everything. I wanted part numbers so I could try to find the parts elsewhere to save a bit of money. Unfortunately this garage didn't want to provide me with any part numbers. I have worked I customer service, and when a customer asks for a part number... you usually give it to them.. and this works everywhere! I was going to do my maintenances and tire changes here; but looks like I'll be encouraging somewhere else because clearly, Victoria doesn't want your business. Neither does she want to serve you.

I paid him 300$ and was expecting EVERYTHING to be cleaned, the engine wasn't touched, I had to…read moretell him to do my trunk, my glove box and door pockets. The first day he came he didn't finish the car but told me he had put a ceramic coat already and washed my seats. all he did was wet my seats and put no polish on. the next day he showed up I asked him where he polished and he showed me a spot on the car that was polished and the water was beeding up on but the thing is, I put that little bit of ceramic coat not him and he tried to play it of. it was kinda funny. DO NOT GET YOUR CAR DETAILER BY HIM. Not to mention he had to reschedule 4 times

I do not recommend. Customer service nasty, rude attitude, spare yourself the aggravation! I had a…read morehitch installed on my Ford Fusion for my bike rack at a cost of $275, but they didn't bother to give me the pin that goes with it, rendering the hitch completely useless. When I returned to the store and ask for the pin, I was told the hitch does not come with it, they do not have it in stock and they don't sell it. Corey told me to go to Canadian Tire. All this with a rude attitude. Fortunately, a mechanic overheard the conversation and moments later showed up with a pin made for the hitch and the perfect size. Then they charged me $15 for the pin. I will never go back there!

Le service a la la clientèle est exceptionnel de la vente au pièce et le service après vente…read more Nous avons acheté notre Mazda CX-05 en 2023. Depuis nous avons utilisé le service des pièces pour l'achat d'accessoire d'origine. Aujourd'hui des pneus d'été avec les services saisonnier. Je vous garantie que le service de A à Z me rappelle le service que j'étais habituer de recevoir a l'époque. (Autre génération) Bravo Mazda j'apprécie votre service

Haven't done the work yet. Upcoming appointment in 2 weeks. The Service department person who…read moreanswered my call was very polite and quick. Going to update my onboard computer. Hope they do a good job and good price. The gentleman said it would take about an hour. Stay tuned. This will be my first visit to them.

The worst car dealership I've ever been to. Rude, unprofessional staff. Overpriced and inadequate…read moreservice. One guy left us waiting while he chatted to all his co-workers and ate some cake. The best part? I brought my car in for winter tires and the mechanic accidentally "forgot" to tighten the bolts on the tires. My dad drove down the street and nearly crashed. If he would've died, would they have taken responsibility? Most likely not. Irresponsible, ignorant, and stupid workers. They know NOTHING about cars. Go somewhere else or risk your life.

purchase an Explorer also bought the extended warranty, the main belt broke in Montreal and Fortier…read moreFord in Montreal fixed it, but I had some inconsistencies with some electronic, went to Jim Key thinking about my extended warranty... the truck was 2 years old with 56 000km this is what I got from them... Fortier Ford work previously on the Explorer, go back there and ask them to repair their wrong doing...!? End up getting it repaired in Gatineau under the warranty!!? bought a Lincoln LS v8 somewhere else and had some piston issue, after $5000, and the car stated to have the same shaking problem in Jim Key parking lot( I had just pick it up. I contact the Vice President of Ford canada( lucky for me, my wife was selling inscription software to ford at that time)and explained to him that I had 4 visit at Jim Key and after $5000, the car was still vibrating... 2 days after I got a call from the dealership to go back and drop my car, their give me a loaner, repair the car and gave me $3000 back, this Is because the VP put pressure, the Service manager did not seem happy with me, went I picked up the car back that was my las visit at that dealership i'm still a Ford Guy, but my F-150 come from Embrum Ford!!!

These guys are the absolute best. Don't buy a Mazda anywhere else! From sales to service, I…read morecouldn't have asked for a better experience all around. They're honest, respectful, and transparent. Ask abyone a question, and they will do anything they can to help!

We were looking at buying a used car from this dealer, a 2010 Blue Honda Fit they had it listed as…read moresafetied and after test driving the salesman Cambrin, had told us there was no need to get the vehicle inspected as they do the safety themselves. I was worried about the rust on the car as it was older and was suspicious that it wasn't safe. He continued to argue that the mechanic had already looked at it and "measured the metal thickness". So we insisted on getting it inspected by our mechanic. The manager and the salesman both agreed that if there was anything that came up in the inspection that they would fix anything so it passed safety. (As they were selling the car safetied). My mechanic found that both rocker panels were rusted and had holes which wouldn't pass safety, along with a seized intermediate shift making the steering tight among other minor issues. When we went back with the inspection they refused to be honest about the agreement we made and claimed it was being sold as-is. Which I never would've considered the car if that was the case. They conveniently left out the safety from the contract we agreed and put a deposit onto. When I confronted the manager about the dishonesty he instantly got defensive and playing the victim saying "why are you insulting me by calling me a liar". Please beware of this dealership as they wasted our time and money over this.

Worst dealership/service I ever went to. I got used to an amazing service and very high level of…read moreservice at Hyundai Pembroke, and moved to Orleans a year ago. you are treated like a number! they couldnt answer my questions about "what was damaged in my transmission", they made me wait over a week to just to give me a diagnostic which they repeated in 2 hours. It's the second time I deal with them and never again.

Absolutely the Worst Experience - Do NOT Trust Pathway Hyundai…read more I purchased a used vehicle from Pathway Hyundai for $15,000 after being explicitly told the car was in excellent condition with no issues whatsoever. I took their word after doing a test drive and a basic look-over, but shortly after purchasing the car, serious problems began to surface--issues that were not visible during a test drive and should have been disclosed upfront. The car was not properly aligned, two of the speakers didn't work, one was completely blown, the windshield was poorly installed, and worst of all the car is not properly aligned--a serious safety concern. None of these problems were mentioned at the time of sale. I emailed several managers at Pathway Hyundai and was met with complete silence. No reply. Not even a courtesy acknowledgement. When I finally called and got through to a manager, I was met with rudeness and blatant disrespect. The manager literally laughed at me and said, "It's a used car, what do you expect?" When I explained that I expect to be informed of major issues with a vehicle before dropping $15,000, he didn't apologize or offer a proper solution--instead, he brushed me off and offered nothing but a so-called "deal" on fixing the issues they lied about or failed to disclose in the first place. This has been, without question, the worst car-buying experience I have ever had. The lack of honesty, integrity, and basic customer service at Pathway Hyundai is absolutely unacceptable. If you're considering buying a vehicle from this dealership--DON'T. They will take your money and leave you with a mess, and they won't care one bit once the deal is done. Avoid Pathway Hyundai at all costs.

very disappointed. was on vacation and was told my rear brake disks are scared and should be…read morereplaced. this just after having my final warrantee check

AWFUL customer service! I went in for a free update of the audio system. While doing that, they…read moretore a big rip in my car seat. They never owned up to it saying that it was there beforehand. I know 100% that it was them. They said they would check their cameras and get back to me and they never did; they won't even answer my calls when I try to contact them. DO NOT GO HERE! DON'T WASTE YOUR MONEY!

When Subaru Outaouais installed the factory trailer hitch in December 2021, they failed to properly…read moreattach the wiring according to the installation instructions. As a result the wiring rested on the muffler and melted over time. I only discovered this 18 months after the installation. They refused to replace the wiring, citing the 12 month warranty even though they failed to follow the manufacturers instructions.