STAY AWAY!! Bray & Scarff upper management, specifically Crystal, could care less about their…read morecustomers. My GE dryer has been broken for 3 weeks now. I have been going back and forth with Centricity, the warranty company almost daily for 3 weeks with no resolution in sight. Every time I call, I am told a completely different story. Reaching out to B & S management for support and help has proved equally frustrating. They claim they cannot help since the warranty is in my name. B & S is the company that sold me the warranty, so they should be trying to help in some capactiy. Crystal, in upper management literally said to me "I deal with these complaints all day." It is clear she has become immune to helping her customers. Zero empathy. I really cannot put into words how frustrating this experience has been. 3 weeks and counting without a functioning dryer that is under warranty, yet nobody will help. It's like talking to a wall every time I call. I have purchased numerous appliances from B & S, obviously, NO MORE. If you value a company that stands behind its products and their customers, do NOT buy from Bray & Scarff. If I could give negative stars, I would. WORST customer service experience of my life.

COMPLAINT INFORMATION Purchase Details…read moreInvoice: EQ1464 Date: 07/16/2022 Store: Bray & Scarff Rockville, MD Customer ID :2409388843 Product: Best Downdraft range hood D49M36SB Chronology At the time of purchase, I was sold an extended warranty plan with the promise that if any problem occurred during the covered period all I would need to do is to call Bray & Scarff and it would be taken care of. May 2nd, 2025 I contacted Bray & Scarff as the range hood was no longer working and requested service under the extended protection plan. May 9th, 2025 Technician came out and said it needs a control board and a switch, which he told me he ordered and it should arrive within 10 days or so.. After several weeks of hearing nothing I called Bray & Scarff service. I was told the part was on back order and they would seek an alternative supplier. Several more weeks passed so I went to the store. They contacted the service department that was not responding to me. Service responded next day and scheduled a service call. June 24th, 2025 Another technician came out on June 24 and told me the part had not actually been ordered, because the original technician probably did not realize he needed to make a phone call to order it. He ordered the part from Broan (the maker of Best appliances) in my presence and I was again told it told it would take around 10 days or so to arrive. July 10th, 2025 I put in a detailed complaint on the Bray & Scarff website I selected that I can be contacted by phone, text or E-mail and the best time for me is ANYTIME. I received NO response. July 14, 2025 I called Bray & Scarff yet again. After a long delay, I was told that the cost of the repair was too high and they would refund me the purchase price of $1950 (the actual purchase price was $2052) and I would receive a check in the mail shortly. THE COST OF THE PARTS WAS KNOWN TO BRAY& SCARFF ON MAY 9th, WHEN THEIR TECHNICIAN MADE THE DIAGNOSIS. August 6, 2025 My wife made yet another call to Bray & Scarff. She was told the check had not been mailed and they would look into it. August 10th, 2025 STILL NOTHING Filed a complaint with BBB Proposed Settlement This is a breach of contract. I expect Bray & Scarff to fulfill the terms of of the extended warranty contract and pay me damages, for the more than 3 months period that I have been without a working appliance and my wasted time trying to resolve the issue, in the form of any difference between the purchase price of a new appliance and the original price, plus the cost of installation. August 24th STILL NOTHING

Dulles Kitchen & Bath exceeded our expectations and was a dream to work with! Embarking on a…read morekitchen remodel is not only a costly venture but fraught with anxiety regarding potential delays, cost over runs, etc. This was not the case with Dulles Kitchen & Bath. Working with them was the best contractor experience we've ever had!! The job was finished early, on budget and beautifully executed. It was a stress-free experience. Working with Johan, the designer, was wonderful. He listened to our goals, made great recommendations and never tried to upsell. Omer, the project manager, was terrific and dropped by regularly to ensure everything was running smoothly, and answer any questions we had. Pedro, Bernardo and their team were great. They always arrived on time (at 7:30 one morning when the cabinets were scheduled to arrive), meticulously cleaned up everyday and executed the project with skilled perfection. And, thank you to the gentleman who hauled away the trash and debris everyday so that it wouldn't remain in our driveway. I highly recommend Dulles Kitchen & Bath!! They are very customer focused, kind, patient, honest, communicative, and ensure that your project is expertly executed. Thank you Johan, Omer, Pedro, Bernardo and your team for the beautiful kitchen and wonderful experience!!

We are absolutely thrilled with the work Dulles Kitchen & Bath did on our bathrooms! From the very…read morebeginning, they were a joy to work with. Our Designer had amazing ideas and really helped bring our vision to life, our Project Manager kept everything running smoothly, and the crew did incredible work with such attention to detail. The whole team was professional, hardworking, and respectful of our home throughout the process. They showed up when they said they would, stayed on schedule, and made the entire renovation experience stress-free--which is saying a lot for a project of this size! Thanks to their dedication and craftsmanship, we now have stunning bathrooms that we love. We can't recommend them enough for their professionalism, work ethic, and timeliness. Truly an outstanding company to work with!

I didn't want to write an emotionally charged review, so I waited a while. I also wanted to see how…read morethings held up over time. That said, I can give My Kitchen & Bath a solid 3 stars. The Pros: The initial design phase and conversation were great. Josh listened to my ideas, communicated promptly and clearly, shared some good design suggestions, and was patient with my many indecisive moments. The proposed cost was pretty much what we ended up paying; there was only one surprise related to installing our new flooring. This happened on day one of the project, and was initially frustrating, but it all worked out, and our floors are fine. There were no other surprise costs during the project, and we appreciated that. The timeline was adhered to, and the crew was efficient. Ricardo, the crew lead, was a joy to work with. They worked most days and completed the project within the promised timeframe. Our new kitchen looks and functions beautifully! The Cons: The crew did not protect our furniture, floors, and other areas of our home very well. Everything was covered in dust and debris. Josh did send cleaners at the end of the project, and most areas were cleaned reasonably well. However, a lot of debris was left in our crawl space, and the carpet on the upper level still has glue in it that was used on the wood flooring in the nearby hall. Back to the flooring: It was installed pretty well, but we have some issues, like hollow spots, and a long scratch that appears to have been caused by dragging something heavy, like the cabinetry. I considered having them come back to fix these issues under the one-year workmanship warranty, but by the end of our project, I was so frustrated with the company that I did not want to deal with them again. Which leads to my last con. The biggest con was a crew mistake that delayed the project's completion and soured our relationship with the company. When installing the new flooring, the crew accidentally covered the gas shutoff valve for our fireplace. I noticed it and requested that it be remedied. Ricardo took responsibility for the mistake, but Josh did not, and initially implied that I was lying. Up until that point, the communication and working relationship had gone pretty well, and I was disappointed that it ended so poorly. They ultimately fixed the issue and ate the cost, so we appreciated that, but the interaction we had regarding this issue was so frustrating that we did not want to do business with My Kitchen & Bath ever again. After two years, I'm over it, but at the time, I was very upset, which is why I waited to leave a review. A review at that time would not have been fair or reflective of the overall experience of working with My Kitchen & Bath. Overall, we are pleased with our remodel and have enjoyed our new kitchen and floors.

Project done to spec and in time. Very responsive fixing small things that came up later.read more

The purpose of a storefront is customer service - getting knowledgeable help from competent staff…read moreso that it's an easier process than just buying on the internet. The staff here are polite, but they just don't know their business. We had over a full day of our time wasted on two separate visits and nearly wasted about $8000 because of incompetent advice. We are never going back, and with so many other file and decor stores in the area, neither should you. They tried to sell us very expensive marble tiles without telling us the special and serious maintenace problems marble tiles cause, then increased the price when we tried to actually buy the tiles, then misled us on the second visit when they tried to sell us patio tiles for a shower floor - which don't work because a shower floor is curved for drainage. These people simply don't know their business. It could cost you thousands. Go somewhere else.

I recently renovated two of my bathrooms with the help of my designer, Jackie Lee. She quickly…read moreunderstood my style after discussing it with me and provided several design drawing options based on the measurements I sent her. The results are beautiful, and I appreciate Jackie's excellent work. Additionally, the tile price and variety were great.

Can't say enough good things about KDC! They stuck to their timeline, had constant communication…read moreand had exemplary craftsmanship. We had our kitchen completely remodeled and from start to finish they were great. You will not regret choosing KDC! We will definitely use them again for future work!

So pleased with new kitchen renovated by Kitchen Design Center! Ray, Selin, and Sarah made the…read moreprocess painless and efficient. The team took their time with our design and materials selection and we never felt rushed or pressured. We did a gut rehab of our 1980s kitchen and extended into a repurposed breakfast room. They completed the project ahead of schedule and stayed within budget. We had a few extra costs due to some hidden conditions but, the team addressed them on the fly. Selin did a great job of communicating throughout the project and kept us informed of what was next. We had very few minor items on the punch list which were addressed promptly. Would wholeheartedly recommend KDC!

We had a fire in our house in Lorton, which completely destroyed our kitchen and living room. We…read moreworked with Mayflower Kitchen on fire mitigation and renovation. They did such a fantastic job on insurance restoration that we also added two complete bathrooms and basement renovations. Everything was done on time and within budget. Alex and his team made the whole process incredibly smooth and stress free. Alex even went further and worked with our insurance, submitted all documentations and receipts for timely payments, explained the whole process to us, etc. We are extremely happy with the results. The craftmanship, attention to the details, and professionalism really stood out. The team was clean, well organzied, very professional. Everything looks beautiful, made to last, high quality. The result: we put house on the market and it was sold in 4 days! Hightly recommend Mayflower Kitchen and Bath for anyone in Northern Virginia looking for a reliable, high-quality contractor - especially for restoration, bathroom remodeling, and isurance-related renovations.

The person that came out was not very welcoming. He seemed a little impatient since he rang my door…read morebell twice (I was already there after the first ring). He asked me was I going to ask him inside. We ended up starting outside first. I wanted an addition added to my home. I communicated to him the different quotes I already received (since he asked). He basically told me that it was $200K to even break ground; then to add the addition of a shed and extend the office was gonna cost an upwards of $300K and up easily. I was floored by his demeanor and attitude. The estimated price was ridiculous because for all that I will just buy a new home.

I should have written this five years ago when the addition to my Old Town Alexandria house was…read morecompleted. This is a two-fold review. 8/2013 $10K spent on tile and grout for a master bedroom, master bath, entire kitchen, living area, laundry room and half bath. Worked with the most amazing designer, Ana Laserna. So many incredible choices i wished i had 10 bathrooms and bedrooms to decorate (my budget said otherwise). Still, this was a very sizeable spend for me. I was beyond thrilled with my choices, thanks to Ana. Service, response time, quality and pricing - all outstanding. 2/2019 A sizeable part of my master bath shower grout on the floor and walls had changed from the "Light Smoke" to WHITE. Couldn't figure it out. No amount of cleaners would fix it. On 2/2, I called Mosaic Tile in Chantilly and the most knowledgable woman, Jen, answered the phone. I had all my original receipts (yes, one of those and it has been a blessing) and described my dilemma. She knew immediately what had happened and knew that the Cement Grout Glaze Remover would fix it. She was so helpful and Mosaic Tile is fortunate she works for them. Unfortunately, driving to Chantilly from Old Town is like a full day trip. Jen struck gold again. There is also a Mosaic Tile in Alexandria, 15 minutes from me. She even went into the computer and saw they had two in inventory. Off i flew, since they closed in 30 minutes. Well, i learned WHY my grout had turned white. My lousy contractor ( who will remain unnamed becuase I still have issues with them, five years after the fact) put too much water in the grout and this caused it to discolor. Didn't surprise me they had made the mistake. Super Bowl Sunday. Time to test this out on a portion of the shower floor. I've attached a picture of my "before" floor. Hopefully i will return within a week and post an "after" picture.

I was looking for a particular tile and the rep didn't want to hear from me at all. In-fact, I was…read morereferred to them by the manufacturer that they were their distributors. He even got mad when I gave him the SKU # and said , " I told you we don't have it"

I cannot recommend George and Panorama Remodeling highly enough, they are truly best in class…read more I have worked with a wide range of contractors over the years, from "high-end" firms that change-ordered me to death, to cost-effective independent contractors who ultimately proved unreliable and dishonest. George stands apart entirely. He is the only contractor I would trust with my home, and going forward Panorama will be the only company I use. I am extremely particular, have very high standards, and am a perfectionist and George exceeded my expectations at every turn because he is exactly the same way. He notices everything. Details that most people would miss, George catches immediately and addresses without being asked. That level of care is rare. Professionally, George is exceptionally responsive, knowledgeable, consistent, and prompt. He is hands-on in a way that is almost unheard of, he is on site, actively overseeing the work, ensuring quality and continuity throughout the project. That alone sets him apart from most contractors. Just as importantly, on a personal level, George is genuinely a people person. He communicates clearly, listens carefully, and makes the entire process feel calm and well-managed. His crew reflects him perfectly, they are respectful of the fact that they are working in your home, pleasant to interact with, and highly skilled at their craft. In an industry where trust can be hard to come by, George has earned mine completely. Panorama Remodeling delivers not only beautiful results, but peace of mind. I would recommend George and his team without hesitation to anyone looking for excellence.

Panorama Remodeling recently did a phenomenal job redesigning our two bathrooms. From our very…read morefirst consultation, George proved himself to be meticulous, thoughtful, and a great communicator; once construction got underway, he and his crew arrived promptly every day and were friendly, professional, and entirely committed to the day's work. It was a delight -- and a relief! -- to trust our house to a team of such highly skilled, competent craftsmen, and we couldn't be happier with the results. We enthusiastically recommend them!

Extremely happy with my decision in hiring Floors USA to renovate my kitchen!…read more Renovating my kitchen was something I had thought about since we bought our house 15 years ago. But with many other smaller projects the kitchen was always put on the back burner. The other reason I was not ready to sign on the dotted line, was finding the right company to put my trust into completing this big expense. After doing my homework for months and meeting with several contractors , I decided to hire Floors USA Inc! They were honest and upfront with providing me pricing and worked with me on staying within budget. They were knowledgable and provided great suggestions in order to meet my needs. I could not be happier with the overall experience! Now my kitchen has the "wow factor" and I am sure has added a great value to my house!

We've used FloorsUSA twice in the past 10 years. Each time we put in wood floors on two levels of a…read moretownhouse and stairs. The first time everything went very well. Happy with the job and pricing. We used them again about 5 months ago. Installed floors on two levels and completely new wood stairs. The floor installations were good. The stairs didn't work out so well. After 3 weeks the shine from the stain (3 coats we were told) disappeared. We called a few times to ask to fix it. But the salesman kept trying to convince me that the shine can't be compared to the floors because they apply more coats at the factory. I said that I'm not comparing them. The shine on the steps just faded. He didn't want to hear it, kept going back to the comparison which was bizarre. In the the end playing ignorant worked because we just gave up trying to deal with them. He then promised my wife to find a solution but never called back. By then we had made our final payment. The new steps also creak and occasionally make a loud noise when you walk down the stairs. If you use this company just do something simple and basic. Otherwise you'll get a situation like mine and the above reviewer. They outsource their installations to third party contractors so it's hit or miss. Not sure how they are selected.

Great service, product, and installation. The team had great communication, flexibility, and…read morearrived right on time.

Our initial experience was very positive, Kitchen and Bath Masters were attentive and patient and…read moreon the whole did a good job. We discovered an issue underneath the cabinets, visible with close observation.Our floor was uneven and their work left us with a gap underneath the cabinet visible from a distant front view. I should have seen it on completion of the work, unfortunately I didn't see it until I was deep cleaning six months later and noticed the issue. I contacted the company, they came looked at the issue acknowledged the problem told us they would email some solutions! I have yet to hear from them, I reached out via text again no response. A small issue we are still waiting for a response with a fix ,it's been about a month Today Kitchen and Bath fixed the above issue. The job looks complete and well done. Thank you Kitchen and Bath Masters.