Great selection. Great, knowledgeable staff. Great quality products…read more I'm a building professional and can't say enough good things. Particular shout-outs to Matt Armstrong, inside sales team and warehouse crew. Excellent, timely service every time!

I am new to Richmond and buying an old home. The service and advice here was so welcoming and…read moreinformative. I will be coming to Siewers for my crown molding. I will also return when I can create a new kitchen space.

I haven't yet used this company, but I did visit the store, look at their selection and speak with…read morethe employees. I also checked out three samples with me for matching with other design elements. They're a little far out in Ashland, but I was referred to them for having great pricing. They've done work for that person giving the referral, and I've seen that work, and it looks good, so... Will update if I decide to actually use them.

We love our new granite! Hosea and his team from Laser Marble and Tile did a great job and we would…read moretotally recommend them. His lovely wife Jennifer was very nice to deal with and keeps you informed on all the details.

When they are selling you a product, they are extremely helpful and make you feel comfortable but…read moreonce everything is done, they will never return your phone calls. I had a backsplash done and less than a year later the grout started peeling away where the wall meets the countertop. I called to find out what the grout color was. Nobody returned my call. I went up to the store and they could not tell me from my file and said they would find out and call me back but they didn't. I left a message for the salesman that I originally worked with and it's been months and he still has not returned my call.

Wow! So where do I begin. I went to the Floor Store for what I thought was going to be simple…read morekitchen floor replacement. That's when I met Walter. He was absolutely amazing and helpful. So what turned out to be what I thought was going to be simple. Turned into an entire home project due to a faulty dishwasher (flood). When I tell you that Walter as well as his team worked with me every step of the way. Walter's patience with me and all the changes I was making was insane. I must have gone in to the store at least once a day sometimes twice. Walter certainly made me feel like he truly cared about what I was going through. He was compassionate and really truly showed that he cared, he is veprofessional and very pleasant to work with. The floors are amazing, he worked with me in pricing and even the small touches along the way. I highly recommend The Floor Store. Ask for Walter!!

I had hired Absolute Stone Design in the fall of 2025 to repair an issue with my granite counter…read moretops having an uneven seam. They sent out two guys to repair my countertop. Only one of them spoke English. None the less, they were able to fix the issue. Fast forward to February 2026 and the issue with the uneven seam returned. Apparently, the fix didn't stay. Spoke with Renee at Absolute Stone Design and explained the issue. They sent two technicians to my house to repair the issue. This time neither one of them could speak or understand English which made it very difficult and problematic to explain what needed to be done and what my wishes were. Me and the technician ended up having to use a translator app on our phones to communicate which was quite time consuming and only prolonged the issue of getting my countertop fixed. After 20 minutes or so of back and forth trying to explain what the process was and what my expectations are the technicians began working. They put some sort of device that straddled the seam and using suction moved the two different sides of granite to make the seam even. The whole process took a little more than an hour. Once they were done, they seem to pack up their stuff in a hurry and left. Now my wife and I didn't stay in the kitchen the entire time and watch them work. Once they left, my wife and I went to dinner. Once we came back and closely inspected the work, that's when we found the damage to our countertops. They had put a hole in our stone and tried to cover it up by putting some kind of filler in the hole hoping we wouldn't notice it (see pics). I was able to scratch out the filler with my fingernail. I went to the Absolute Stone design office and spoke to the owner and explained the issue of what happened and showed him the pictures of the damage. His response at first was denial and then asked me how do I know that wasn't there before they started work. Then he tried to explain how the stone is old and brittle. He tried to explain away a couple of different excuses so as to avoid responsibility. After a little further explaining my position and how I don't buy his excuses I advised him that I am not paying the $300 fee he wants for the work as I am not paying them $300 to come to my house and damage my granite and then not offer to fix it. The owner was OK with that. He also advised me that he would speak with Renee about the issue and someone would be getting back with me the following week. That didn't happen and no one called me. Only after I received an invoice in my email (about a week later) did I call them back and speak with Renee and explained again what had happened. I could tell from our conversation that no discussion was had between her and the owner. I also advised her that I was not paying the $300 to them after they had damaged my granite. She understood and was OK with it. Now here we are a few weeks later and I get a call from a young girl at Absolute Stone Design inquiring about the $300. I again had to explain to this young girl what took place and for her to speak with the owner and Renee. I also explained that they sent two technicians to work at my house and neither one could speak or understand English. Her reply both shocked and surprised me as she said in an indignant manner that "I don't see what that has to do with anything..." and before I could explain, she hung up on me. Having been treated like this by Absolute Stone Design, I would not recommend doing business with these people as they are not very customer focused and apparently are OK with sending technicians to fix your problem without even being able to communicate with you should you have concerns or questions. And it appears that their staff are not properly trained on how to provide quality customer or show any empathy towards a customer who has experienced issues with their work nor do they seemed concerned in any way on offering to make it right. Buyer Beware!

I am SO happy with my bathroom countertop. Melissa helped me. She found a remnant of Silestone…read moreStellar Snow in the Tile Courtyard. I was thrilled. I'd seen a sample of it at Home Depot, but my project didn't meet their minimum. Went to another shop in Powhatan; they were super nice but a bit pricey and their product was a fabricated copy. (I wanted Silestone for all the right reasons.). What really impressed me: 1) Melissa didn't charge me for the circle cut out I wanted in the top left corner - (for trash!); 2). Gonzago was so polite, knowledgeable, patiently measured and convinced me to get the matching backsplash. Glad I did. and lastly, 3) The install team was polite, efficient and filled in the glue where I thought more was needed. (Keep the lady happy!). I've referred Melissa and team once. Hope I can do it again. Thank you, ASD.

Alpha did my custom countertops for the kitchen I am renovating, and the overall experience was…read moreexcellent. From the showroom, to the measurements, installation and extra pieces i needed, Kate and Mahmet were very responsive. The installers showed up as planned, and did an excellent job and delivered a precise fit. One section was 10 feet long, and had to fit between two walls and against the outside wall; I was impressed how they got it in place! Highly recommended

My father and I had an emergency with the kitchen sink purchased from Alpha Stone almost 2 years…read moreago. The sink collapsed from improper initial install. We took pictures and went to the store immediately. Talking with the associate did not provide any solutions. The owner intervene the conversation & provided great assistance to rectify the collapsed sink. He also has a helping heart. The repair was excellent! Thank you Sir!!

Called to get a quote for carpeting our stairs. Was told over the phone call that my small job…read more"wasn't worth their time." Their EXACT words. I was pretty insulted because it was rude AND just bad business practice. My husband is military, so for any other military families that ask, I definitely won't send them here. I went to Wertz Flooring and they not only quoted under what other places had, they gave us FREE samples that we used for exterior doorways AND they came the next day and installed it! Within 18 hours I had my stairs carpeted! Go to Wertz, they care and will take care of ALL your flooring needs. 40 years of business...they're obviously doing something right, and l can personally say l know they take care of their customers.

They did a great job replacing my carpet with hardwood floors and matched the floors to my…read moredownstairs. They came multiple times and were prompt and did a fantastic job! They have done floors for my sons home and refinished mine too! I am so glad I added hardwood upstairs this year ! R moorhead

Stopped in the showroom to see if they could help us with a kitchen remodel. Thomas hands is his…read morebusiness card and told us to email him to set up an appointment. Found that a little odd when I was standing in front of him. We did as he asked and emailed him. It took him two weeks to call back. He did apologize and we set up an appointment for him to come to look at our kitchen. I arranged my day to be home for the appointment. Guess what he never showed. Called 3 hours and twenty minutes after the appointment time stating he had a crazy day.... Seriously??? My day was rearranged for the appointment he made!!! Told him not interested in doing business with someone so unreliable.

The folks at Cabinet Crafters do great work; they give attention to detail, have always been…read moreprofessional, and are responsive to customers. We keep coming back to them because of the quality of the work. Their showroom provides great ideas for what is possible and for what can be customized to fit within one's own home. Highly recommended!

I had the pleasure of working with Salina at the W. Broad Best Tile store in Richmond, VA. I…read morereceived exceptional from Salina during my recent shower renovation project. This was my first experience working on a shower upgrade, and while many customers may come in with experience, I am very much a beginner. From the moment I began working with Selena, she was patient, knowledgeable, and incredibly supportive. She took the time to guide me through the options, explain what would work best, and ultimately helped me select the perfect tile for my remodel. What impressed me most was not only her expertise but also her professionalism and understanding when I needed to make a couple of last-minute changes. Selena transformed what could have been an overwhelming process into an enjoyable and confidence-building experience. Her diligence, knowledge, and willingness to go above and beyond made all the difference for me.

We recently updated our bathtub surround using tile from Best Buy. I ordered extra tile to be…read moresure I had enough and when the job was completed we had 2 unopened boxes of tile left over from the bathroom project and they would NOT let us return it! We hadn't had the tile long as it was only a 1 week project so it's not as though we were returning late. THEY JUST DO NOT TAKE RETURNS! I've never ever been to a tile store that didn't take returns and will not go there again for any reason.,