We had LVP flooring installed in the downstairs portion of our house several weeks ago. Though it…read moreis too early to determine the long term quality of the work and materials I can share my impressions of L&M thus far. So far I am very impressed with this company. They were EXTREMELY patient with us as we took a considerable amount of time making a decision on this project. Tons of emailed questions were answered (we worked with Laurel before she left and then Rosa), helpful information was always provided, and no pressure was ever applied while we made a decision. We made numerous visits to borrow floor samples and they were very good at educating us on the various things to consider when making our decision. The only negative was the amount of time between when we placed the order and when the installation was done. But I suspect the currently environment regarding the supply chain issues is beyond their control. The installers were very professional. The lead guy checked with me to confirm the direction we preferred the planks. Even though the order clearly stated the proper direction for the planks he was given different instructions. HOWEVER, because he was conscientious enough to check with me first BEFORE beginning the install, a potential problem was averted. From what I can tell, the work was done well. I haven't noticed any issues so far. They cleaned up after themselves (both inside and outside). Again, what stood out to me was the professionalism of their sales staff. Perfect balance between following up to make sure we didn't have any unanswered questions and giving us space to make this decision at a pace we were comfortable with. Going back through the emails, we began this process on 11/30/20 and didn't finalize anything until 8/17/21 (that's a long time to work with a potential client with no guarantee of a sale). We had three other companies visit our home to take measurements and provide quotes. L&M was the only company to stay in touch during our decision making process. Sometimes once you have all the data and facts it just comes down to which company gives you the best vibes (including online reviews). My gut said to go with L&M and so far so good.

Nightmare quality& installation for a premium price. Had to redo 2/3 of our house--Took management…read moreover a month to actually address the issues. Took from September to February to get it almost good. Requested a discount for all the trouble we had--and they said they :fixed" it all. One excuse after another. We will spread the word---stay away for this company. Quality-BAD Value--WORSE

Could not have been happier with this new Floor Store located in the old JoPa building on West…read moreBroad St. The customer service was top notch. Measurement to install was a week and it was done perfectly. A small scratch was resolved in 24 hours! Incredible. We have been so pleased with their prices and the job that we are calling them back for more work. Such a reliable company. Stay away from LL Flooring, Floor and Decor and Floor Trader. Floor Store are professionals!

I'm in the middle of project #3 with Walter at the Floor Store in North Chesterfield. So far, so…read moregood, and I expect to give them more business in the future. Projects: 1) Replace carpet in 2 bedroom Charlottesville property -- Project was challenging as floors in the high rise were concrete and extremely uneven. I was able to buy extra plush and durable high quality carpet for the cost of lower quality carpet elsewhere. Very reasonable price, including out-of-town installation. Floor Store returned to adjust carpet at the bath threshold where slanted floors left things looking odd. No excuses, no delays, no extra charges. Just a job well-done. 2) Custom area rug -- Love the sisal-look rug which fits my 13'x13' "everything" room perfectly. Got the high end look and high traffic durability I wanted for a great price. Love this indoor/outdoor rug. 3) Shower and floor tile for Richmond patio home -- Project is (still) in progress. It's been challenging due to general contractor issues and delays of several months (NOT the fault of Floor Store). Walter has been on top of the details, navigating the territory of broken contractor promises, no shows, and changing schedules with flexibility, grace, and professionalism. He's been the calm in the midst of a storm no one saw coming. Truly apprciate his patience, kindness, flexibility, and professionalism.

Stopped in the showroom to see if they could help us with a kitchen remodel. Thomas hands is his…read morebusiness card and told us to email him to set up an appointment. Found that a little odd when I was standing in front of him. We did as he asked and emailed him. It took him two weeks to call back. He did apologize and we set up an appointment for him to come to look at our kitchen. I arranged my day to be home for the appointment. Guess what he never showed. Called 3 hours and twenty minutes after the appointment time stating he had a crazy day.... Seriously??? My day was rearranged for the appointment he made!!! Told him not interested in doing business with someone so unreliable.

The folks at Cabinet Crafters do great work; they give attention to detail, have always been…read moreprofessional, and are responsive to customers. We keep coming back to them because of the quality of the work. Their showroom provides great ideas for what is possible and for what can be customized to fit within one's own home. Highly recommended!

I'm glad I didn't read the reviews before visiting CTG. I found them on a family member's…read morerecommendation and have been so impressed. I was about to spend significantly more money for cabinets from Lowe's which were not higher quality. Cabinets to go got me slightly larger cabinets for about 30 percent less money, and more importantly I received them in about a week as opposed to 4 weeks from lowe's. I worked on a design with Brad, the store manager and found him to be very informative, helpful and not at all pushy. There was one cabinet and a couple of trim pieces on backorder and expected soon. I don't expect any problems, given that my purchase and pickup went seamlessly but I will update if anything goes wrong with that. Overall I definitely recommend this place if you're doing a remodel. I didn't use their installation services so I can't comment on that aspect.

If you want to waste your time and money, Cabinets To Go is the place to go! Their customer service…read moreis so bad, you'll want to RUN away. They don't return calls, ignore your concerns, . It's frustrating dealing with a company that clearly doesn't care about its customers. Save yourself the headache and RUN far away from Cabinets To Go!

Extremely helpful and knowledgeable staff! Preston, Mike and Clark are simply amazing!read more

Terrible customer service! I ordered floors, they gave me a 8-10 week estimated delivery date. I…read morecalled at 4 weeks, and 6 weeks and they told me they haven't yet set a delivery date. I called back at 7 weeks trying to schedule with the client to be prepared to install the floors, and they told me that the floors wouldn't be delivered in the 8-10 week window and that it may be an additional 10 weeks. The rep was rude and dismissive, with no options on how to proceed except take your refund and go or wait another 10 weeks but it isn't guaranteed that the floors will come. All in all it was just a terrible experience.

I haven't yet used this company, but I did visit the store, look at their selection and speak with…read morethe employees. I also checked out three samples with me for matching with other design elements. They're a little far out in Ashland, but I was referred to them for having great pricing. They've done work for that person giving the referral, and I've seen that work, and it looks good, so... Will update if I decide to actually use them.

We love our new granite! Hosea and his team from Laser Marble and Tile did a great job and we would…read moretotally recommend them. His lovely wife Jennifer was very nice to deal with and keeps you informed on all the details.

Wow! So where do I begin. I went to the Floor Store for what I thought was going to be simple…read morekitchen floor replacement. That's when I met Walter. He was absolutely amazing and helpful. So what turned out to be what I thought was going to be simple. Turned into an entire home project due to a faulty dishwasher (flood). When I tell you that Walter as well as his team worked with me every step of the way. Walter's patience with me and all the changes I was making was insane. I must have gone in to the store at least once a day sometimes twice. Walter certainly made me feel like he truly cared about what I was going through. He was compassionate and really truly showed that he cared, he is veprofessional and very pleasant to work with. The floors are amazing, he worked with me in pricing and even the small touches along the way. I highly recommend The Floor Store. Ask for Walter!!

Im so disappointed in the lvp flooring I purchased from this store. I had it installed in my…read moreentire downstairs and it looks dirty all the time. I mop this floor several times a day I am on my hands and knees. It shows every foot print from my little dog to my own foot prints and yes or feet are clean. Very disappointed and sick I spent so much money on this flooring.

From our first visit through installation, every step of the new carpet experience was wonderful…read more Each person we worked with was friendly, respectful, and knowledgeable. Our new carpet is perfectly installed and exactly what we wanted. We will definitely use Scott Carpet One for any future flooring needs. Highly recommend!

Carpet One is the only place that I use for carpet and flooring! In every instance that I have…read morepurchased flooring here I have been 100% satisfied and I am very detail oriented and particular. Patrick has helped me with my current project which involves multiple areas of carpet and luxury vinyl. He is extremely helpful and has a thorough knowledge of flooring. He steered me in the right direction many times and I am so glad I listened to his guidance. Patrick also has a level of kindness and patience that I have never experienced in customer service. The installation crews have always been very prompt, pleasant and tidy. They never left a mess behind! Don't look any further. This is where you want to buy flooring! You will be in excellent hands the moment you walk through the door!