The two stars given is purely based on the wonderful food. Minus 3 stars for service and everything else.
One of my biggest pet peeves and being sat a table and not being greeted by anyone within a reasonable amount of time. They sat us down and 15 minutes go by without being offered to take drink orders or have the specials explained or anything. Who is our waiter anyways?
I had to wave someone down in order to get our order taken. Pad Thai / pad see ew / shrimp thom kha / Penang beef, was the order.
10 minutes later they bring out our thom kha, but we realize its chicken instead of shrimp like we ordered. Of course there's no one coming around to check up on us. Nor is it possible to wave anyone down, seems like they may be short staffed. Bunch of chickens running around with their heads cut off. We decide to save them the trouble and keep it instead of sending it back to have it remade.
Around 30 minutes goes by after and we have to wave down somebody. We asked them why the food is taking so long, and I even asked them if they were short staffed. She replies that front of house is not short staffed (yea right, y'all suck out here), but one of their head chefs just quit today. Which was their explanation for the long wait for food.
Person comes by with a bowl of soup. It was our tom kha shrimp. Apparently they dropped off the soup we ate to the wrong table. We knew that, they were confused though and we're trying to figure out what had happened.
The food runner comes by with a tray of food and drops a plate and says, "veggie noodle". I'm sorry we diddnt order veggie noodle. (The dish was our pad see ew beef, even I knew that after seeing the beef in the dish.) Then she acts as if I diddnt know what I had ordered and puts the notepad with our order on it on the table to read it out to us, In which nowhere says veggie noodle. Then she goes to get her superior and she come over and names the dishes out like we diddnt know what we had ordered. Please woman, go educate your food runner instead of us.
They have a flawed system in which when they separate two tables, they dont know which table is which. Anytime they dropped off food, the person looked confused as to either drop it off with us or the table next to us. Even when we asked for the check, they diddnt know who to give it to, they just waved the check back and forth in between our tables to see who would take it.
Of course I had to wave them down again so they can adjust our bill for the mistake they made with our tom kha soup. They charged us for shrimp instead of chicken.
Surprisingly the food tasted good, even for missing a chef. Makes me wonder why the chef had to quit on the spot and why this restaurant is in chaos. I can probably blame it on poor management and mistreatment of employees.
We never once were given an apology or admittance of their mistakes. The lack of quality service here puts this restaurant to shame. I can honestly blame poor management for all the mistakes this restaurant has made our visit. There was no acknowledgement of any kind on their part.
The food here is worth trying though, but maybe only for takeout so you don't have to tip the employees for the shit service. read more