I was very much looking forward to coming here, and my first visit as a new patient was a huge…read moredisappointment and a complete waste of time. I have never been in a more painful dental chair in my life - and that includes the emergency room at Parkland hospital. I have not had any issue or problem with the chair at ANY other dentist. As soon as the hygienist finished the x-rays and reclined the chair I was in serious pain,both back and neck. I just have an average, 52 year old bad back, too - no serious spinal condition or neck injury. I can't imagine what being in those chairs for more than a minute or two would feel like for someonewho does. I was told that all the chairs there are the same. The hygienist was nice, friendly, and the desk was as well. I never met the dentist during my new patient visit, although I was told several times she was "on her way back to meet me". Even after I explained to the hygienist what the issue with the chair was, and was told there is no solution, she then told the dentist, and the dentist never made it back to my exam room. Again, a complete waste of time, and a huge, frustrating disappointment. Especially for a first visit to a new practice I was really excited about.
The irony here is that I found this practice for my wife and I, and after some research, I booked both our appointments. This was MY idea. Hers was before mine, and she couldn't stop RAVING about how great the dentist is, his care and concern, his chair-side manner was awesome, how wonderful and helpful his assistant was,how great this office is, and we were both excited about my visit the following week. I was scheduled with the other dentist, and had the opposite experience. I can't help but wish I had been scheduled with my wife's dentist, I might have had a similar experience. Instead, I was treated like an afterthought, and ignored by the dentist who couldn't see her way to come to my exam and meet me, and address my concern with the chair. So now, my wife and I, who would have been regular patients at this practice (with a lot of work to be done), are going to find another practice. Because I was scheduled with the other dentist, not the one she had. We left our previous dentist for similar experiences; feeling ignored, like out concerns weren't being heard or addressed. What a disappointment.