Note to Arby's Sunnyvale Management: Either your employees are closing the restaurant early without your knowledge, or they're closing the restaurant early WITH your knowledge. Either way, they're robbing you of revenue and driving your customers elsewhere. I did a search of Yelp reviews before writing mine, as I thought "Maybe this is the first time this has happened" -- turns out several others have arrived at the restaurant during operating hours only to be turned away or to find the restaurant completely closed. Congratulations, you've found a quick and easy way to lose customers. Since this location is apparently corporate-owned (as opposed to being a franchisee), the big bosses in Atlanta might want to know of your "super-efficient customer-losing" discovery. I will be sharing this review with them. Saturday, 29 August 2020, 7:57pm -- Called this Arby's location to confirm their closing time. Woman who answered the phone confirmed the restaurant would be closing at 10pm. Satureday, 29 August 2020, 9:40pm -- Pulled up to Arby's, noted that there were NO vehicles in or around the Arby's parking lot and the restaurant looked dark. Drove through the drive-through lane, menu board was dark. Pulled up to service window, it was clear that the kitchen area and the entire restaurant were empty. They weren't, "We've broken down the shake machine and turned off the burners" closed, they were "We've already left the building, why don't you go find food somewhere else?" closed. Fortunately, Chick-fil-A was just down the street, was still open and was happy to take my money. I wasn't familiar with their menu, so I opted for. "regular" and a "spicy" chicken sandwich and a side order of mac & cheese. Thumb's up on everything I ordered. Given that Arby's apparently doesn't need my business, it's good to know there are conveniently-located alternatives. read more

Way too expensive for what it is. They're also stingy with their sauce packets.

For an inexpensive lunch, I like Arby's occasionally I like the roast beef sandwich. I like it with horsey sauce! For some odd reason, I like it with orange juice. So, that is my go to drink there. This is a good Arby location. read more

Arby's - Roast Beef Sandwich - Fast Food Near Me - Sunnyvale, California

Food is good as always. One star due to not following safety protocol during this pandemic COVID 19. She was wearing the mask with nose out while pickup orders from the hot tray and taking orders. I think I'm not sure but she is the manager on this store. Arby's this is my receipt maybe you can back track in your internal cameras and take actions. Your customer are doing there part to be safe and I think you should do the same to keep us safe as well. Sad to say before interning you restaurant there is a clear sign mask on and yet, you don't practice what you post. read more

Arby's - 7-18-2020 at 12:10pm - Fast Food Near Me - Sunnyvale, California

Compared to the other Arby's in South SF the Arby's in Sunnyvale is a completely different and much better experience. Compared to all others this location is still very good. + Ordering and dining areas neat and clean. + Bathrooms clean and had hot water for washing hands. + Parking was easy. Lot was clean. + Ordering food was a pleasure. Quick and efficient despite the Hindi accent. Not my favorite accent BUT the people who took my order and served the tray of food were my favorite kind of nice and caring people. + Food quality and a quantity more than matched my expectations for a good Arby's location. + The front seating area is a sun room. Nice to sit in and a little less noisy than the main seating area. + The soda fountain is calibrated well for a tasty Coke and Dr. Pepper. I would visit just for the drinks. - Similar to other long established locations this Arby's could use a little maintenance. Wood protection (shellac) and a carpet cleaning. But neither are such that I am put off. I recommend the Sunnyvale Arby's for anyone looking to get their Arby's fix. And for anyone looking for a quick bite to eat. read more

Arby's - Fast Food Near Me - Sunnyvale, California

See all

Not into fast food to much, but due to some work issues, having to do it way more than I would like these days. Food was picked up by wife on the way to the worksite. The Greek Gyro was great. They truly have the meats. The price $30 for two people for a togo order, so more than I would expect. It was through the drive through for pickup. She said they were quick, courteous and we actually got our entire order. No reason to take away any stars, except maybe the anticipated price for a fast food kinda place. So they get a solid 4. Vik B full. read more

The food was delicious as I snacked on my slider me and my mom played Apples to apples of course I won! The employees were quick to make our food they are kind towards us and there fellow employees a little outdated but ambiance was soft. I would definitely consider coming back! read more

Me and my wife came to eat here around 5ish in the evening. Ordered thr beef n cheddar and roast beef dip. We received our food in less then 1 min which was odd. The food came out cold and stale,asked for fresh fries, they did just that. The manager was nice an helpful the kid that worked there was rude attitude an no good customer service. So we noticed our meat in the sandwiches were off colored took a few bites and that was the end for us. We spoke to the manager again and he refunded the money and apologized. The kid once again went to the back an said what do you expect a 5 start restaurant with attitude then I said we don't expect that but we expect top quality food we ordered and for it not to be greenish brown, with a weird taste. They need to teach the young ones some manners and respect def will not be returning here food quality just bad, and workers no kind of respect and don't take work seriously. read more

The service was amazing and the food was perfect! I got the classic roast beef sandwiches and they were fresh and the sauce was delicious!

We're fortunate to have the one and only Arby's in Northern California here in Sunnyvale. A friend raved about their French Dip sandwich with paper-thin slices of beef. They were right, Arby's makes a very good sandwich on a soft roll accompanied by a generous amount of au jus to dip it in. They get high marks from me for their bread-to-sandwich contents ratio: there is much more beef than there is bread, or roll, in this case. The Curly Fries are just as good as people say, they seem to be batter-dipped and prepared in a two step process. The Orange Cream Shake is refreshing and good. The Greek Gyro is just as good as what many Greek cafes would serve you. The sauce is tasty but be ready for it to escape from the wrappers. https://www.arbys.com/menu/market-fresh/greek-gyro/ Crinkle cut fries are crisp and good. Prices are fair, food was ready in a decent amount of time, the restaurant is clean, there is plenty of parking as well as a drive through. This location is a favorite of the community - I saw people bringing their loved ones there for get togethers, special occasions, and a super cross section of people, though it didn't feel crowded. The only detail I hope they consider upgrading is the processed Swiss Cheese they add to their French Dip. It had almost no flavor, but the meltiness adds to the optics of the sandwich. I went home and ate slices of Swiss Cheese for the next two days to remind myself what Swiss Cheese tastes like. Arby's lives up to their claim that they have the meats, and if they extend that to the cheeses, they'll be unbeatable. read more

Arby's - French Dip Sandwich with au jus, Curly Fries, and Orange Cream Shake. - Fast Food Near Me - Sunnyvale, California

See all

Not sure what's going on there. I've only been there twice but both times the buns were stale. The service was great though. I ordered a fish sandwich and a french dip today. The fish sandwich had a "fishy" taste to it and the roast beef also had an odd taste. I think their menu is getting too diverse to keep good quality control. They just need to stick to their original roast beef sandwiches. read more

Worst Arby's meal of my long life. the bun was so old it fell apart in my hands so I ended up picking the meat out with my fingers. The french fries were stone cold.Instead of getting the diet coke I ordered I ended up with Dr Pepper. A terrible experience. Avoid this place! read more

No contactless payment and no market fresh sandwiches. 0 stars, really nothing more to say.

The manager here is the rudest, most unprofessional person you will ever encounter. She yelled at multiple customers for an error that SHE made and told them they didn't pay, when she clearly was in the wrong. She then yelled at the poor teenager guy who was obviously still new. I hope all her employees quit because that is harassment STRAIGHT UP. 5/5 for the teenage cashier trying to do his job 0/5 for the manager 2/5 for the food... tbh you get what you pay for read more

Went to Arby's for the beer battered fish sandwiches that have been advertised on TV... super disappointed! I am usually happy with Arby's; however, this will be my first and last trip to the Sunnyvale Arby's. All four of us had to pick off burnt buns and fish off the sandwiches. I wish we would have checked the sandwiches before driving home. The sandwiches are quite pricey --- so I didn't expect them to be burnt to a crisp. Cancer causing fish sandwiches. Stay away from this Arby's until they learn to cook something properly. read more

Arby's - Four burnt fish sandwiches - Fast Food Near Me - Sunnyvale, California

See all

I drive out of my way to go to Arby's. I'm a fan in general. This store is clean and has good service. The food is consistent with what you'd expect at any well-run Arby's. read more

Wow. Talk about a downfall of another great American fast food company. Ever since they closed the Stevens Creek store in San Jose the only choice is to go to Sunnyvale. The crew at the closed location were always on top of it. Now, the Sunnyvale location... Either ordering with DD or going to the store, the quality is abysmal. They even had a tip jar at the drive-thru window. WTF? Ordered a French Dip san, no dip. I mean seriously. Seems like they're hiring the new breed of worker. Doesn't give a flyin' you know what about what they're supposed to be doing while WORKING. I'll have to scratch Arby's off of my list for good. Sad. read more

Bad service Chelsea We ordered frie and got the wrong one read more

Literally the only Arby's within 20 minutes of us. So when the hubby wants a beef sandwich we mosey over to Sunnyvale for beef eats. The kids love their chicken nuggest and curly fries. Hubby loves the roast beef sandwich plain with a side of cheddah. They sell cheddar cheese by the cup $.50 per cup. If you are eating at a fast food chain, give them a break, especially in these times. The service was efficient and our food was made right. If you are impatient, this is not the place for you since they move slow and steady. Their milkshakes are very good and the roast beef taste like roast beef. Kids meals are $4.99 and you get a small side, a toy, and apple juice or milk. pretty good steal I'd say. I tried the brisket sandwich sandwich no sides and it legit looked like slices of brisket you'd get at a BBQ joint. Since the service is consistent and the food is always correct and tasty, we are giving this joint a 4 star. Stop on by if you've never been. It's a pretty tasty fast food chain. read more

The orange shake is okay not that exciting. I had the chicken and sweet potato fries they were pretty good. I wish I didn't lose my Arby's in SF or South City this food is awesome. read more

See all

If you're looking at Yelp to help you decide if you want to eat at Arby's, you're in luck! There are $100 bills hanging from the ceiling in this location! Aren't you glad you checked yelp for Arby's and aren't you glad you believe everything on the internet? Now that I have your attention, I must make something clear that is apparently very unclear. I once didn't have such knowledge, but I now do so I must share it with fellow people on the internet. Their website says they close at 10. Google says they close at 10. The sign on their door says they close at 10. Shoot, even yelp says they close at 10. Ready to get your mind blown? They close at 9:30! Sorry I should have warned you to make sure you weren't in a library or at a funeral or something quiet. I knew you were going to yell "WHAT" at the top of your lungs. I'll own that one; that's my bad. So what did we learn today? This Arby's is in a different time zone than the whole west coast of our great nation and they close at 10 AST (Arby's Sunnyvale Time), which is ahead by 30 minutes so that's 9:30 Pacific Standard Time read more

Arby's isn't especially good, but it has nostalgia value for me and some days I just want to put sad garbage in my body. This one is amongst the saddest Arby's restaurants you are likely to encounter. The benches are impossible to get in and out of thanks to a combination of busted springs and support poles being installed where most people's legs go, most of the building's occupants are dangerously insane homeless people waiting to use the free-for-all toilet outside and the trash cans get emptied maybe once a day. Maybe. What I do genuinely love about this place is watching all the incoherent old white people get angry at the Indian ladies behind the counter for no apparent reason whatsoever. The counter staff has always been perfectly pleasant in my interactions with them, probably because I don't scream nonsense in their faces and ask 6,000 questions about every single menu item on the board when I know that I'm just going to order the same damn thing I've gotten ever other time I've been there. It's really entertaining watching them storm off in a huff. read more

Been here a few times via drive thru only and never had a problem. My favs are the classic roast beef, the new pecan chicken salad on honey wheat bread, potato cakes and mozzarella sticks. Imho the best potato cakes and cheesy mozzarella sticks with marinara sauce from a fast food joint. I'm not a fan of the curly seasoned fries. It's way to salty for me. Sodas are more flat than fizzy, so soda here is not good, unless you like syrup with ice. read more

First of all, I live in Santa Clara, I had to drive 20 minutes to get there. I was super excited to try them for the first time since being at Arby's in Roseville, CA. The cashier that was there extremely rude , but I tried to look passed it. The bread was stale and the roast beef not fresh. So yeah, I won't be back there again. It sucks because I was actually excited to recommend Arby's to more people. Very disappointing!! read more

Honestly surprised this place hasn't closed years ago for its really horrendous management. First off, they do NOT allow free refills on drinks by turning off the self service bar, and the condiments/napkins are all behind the counter while only giving you very few before they start charging you. When you do get the meal, the fries are incredibly salty (more than Macdonalds) and the burgers themselves are very sad and undercooked (see for yourself on the image). As for the employees themselves, there's a good chance you can see some action from them. For instance, the manager flirts with the employee in front of everyone. She also is the cashier handing money with no gloves on, the handles the food (again with no gloves). As you can also see, she doesn't care about wearing a mask properly especially when dealing with the public. Cabinets and floors dirty and stink... it's like they are going out of business and just don't care. Maybe they just want to go out of business? There's a Super Taqueria right across the street with much better service and quality. read more

See all

I ordered my burger, via doordash at 7pm. At 7:16pm,. I found out the order was cancelled. I called Arbys to see if THEY cancelled it, or if the DoorDash driver cancelled it. They informed me that it was cancelled by the DRIVER, but if I wanted to, reorder it through DoorDash and have another driver come get it, because it was ALREADY READY. Mind you this was around 7pm. I'm 20 mins away from arbys. I don't want a sandwich that's ALREADY MADE, that I have to RESUBMIT the order to, just to wait for a door dash driver to get the order, pick it up, and bring it to me. WHY? Cause at that time that sandwich is old af and nasty. So I waited about an hour before I reordered. I just got my food. What do you know? It was the same burger that was made basically 2 hours before. Same label and everything. Now I'm having to warm up this old ass cold ass burger because they didn't wanna remake it. Aht aht. read more

Arbys is a fun stop - I've never been disappointed if I ask for exactly the sandwich I want- tell them your exact preference and they will put it together for you. Crispy bacon, extra tomato and plenty of lettuce on toasted bread with medium amount of Mayo and you've got a classic BLT made to order! Enjoy! read more

Worst customer service I have experienced in a long time. Young girl behind the count obviously does not want to be here. Super impatient. Food was ok. read more

I walked into this establishment and did NOT feel safe. Instantly as soon as I stepped foot into the rank ass "RESTAURANT" a lady called me a 'big land mass' and that I was the reason Pangea split. She gave me my "God Damn Hot Ham and Cheese" and told me to get out. Will not be returning to this dine-in ever again. P.S your bathrooms suck -middle finger- read more

This place is a blast from the past,I always order the same. 1/2 lb Roast Beef, mozzarella sticks and a large Sprite. I have never been disappointed I will definitely refer this place to friends and family. read more

Hubby loves coming here, a tad far from where we live, but when he feel like getting the roast beef with the cheddar sauce , he's a happy camper ! read more

Food quality is so so, but the service leaves a lot to be desired. I've ordered from this location for over 3 years, but today, something was broken. I got the wrong sized drink, then the wrong kind of drink. Mind you, I only ordered 1 drink. Then they started to tell me how I should order to make it easier on them. It was obvious that they didn't listen to the order because they were really confused. I hope this is a one-time thing, but it ruined my experience. Maybe one more try....maybe. read more

My roast beef sandwich didn't taste right. It didn't have the usual Arby's flavor. Place was dirty. Lots of tables with trash on them. Arby's Sauce dispenser was empty. Restroom was broken. There seemed to be enough employees but they were just standing around. There are no more Arby's in this area as far as I know which is a shame. I won't be coming back. read more

Sir/Madam, I have not gone to an Arby's in quite a while and was looking forward to a nice meal. The drive-thru person that took the order did not pay attention very well to the simple order of 2 separate sandwiches. It went downhill from there. I got to the window and the slow pace of the 3 workers I saw was indicative of the slow pace of the order! 15 minutes waiting at the window for them to figure out the 1 order and 1 person in the lobby. The other cars were backing up 5 & 6 deep behind me. Nothing was said that it would take a while or any communication beyond them taking my payment. The person that took the order was a very overweight African American and when he finally got the bag to me, he said a few things that only he could hear. 3 things that I never understood, let alone knew what he said at all. Mumble Mumble Mumble. Granted, he was wearing a mask, but he could have been louder! Nothing about that made the nasty experience better. I did catch him asking if I wanted sauce, but just ordering 2 sandwiches and no sides, why is there a question on sauce? The other questions he asked, the volume never made it past the inside of the store! When I did get home, both sandwiches were pretty cold and I only live 10 miles away. One would think that if they were taking 15 minutes to make our order that either one was gonna be warm or hot, not room temperature or just cold! NOT a favorable experience at all. I would like a call and compensation for this experience. Check #20141 Location: #0256 This will also go on Social Media and send an email. read more

The last time I was in Arby's was 40 years. So today I decided to give them a try. The food was horrible and tasteless like I was biting on soft cardboard. Their horseradish has also deteriorated to a point of no return. Please don't waste your money to eat their junk food. I do NOT recommend them at all. STAY AWAY FROM Arby's! read more

It's a wonderful place to be because they have "The Meats!" which they serve with percussion and care. Come see the many offerings of quality meats and other delectable selections. They even offer several two for six dollars menu items for the cost conscience. Drop by and witness why Arby's is a unique dinning experience. read more

I usually have my wife with me and she checks all the bags before we leave. This time I was alone and didn't check. Half hour+ round trip from home. 3 French dips with NO dip. Not worth the time or gas to go back. I was told SPECIFICALLY all the bags were complete (fries and condiments). On one of our visits during the covid, all the beef was dry and kinda stiff. Not dissin Arby's, just the one location in Sunnyvale. Never had this problem with the one in Sacramento we used to visit. read more

Might sound weird but I really like their turkey sandwich. It's like 1000 calories but make it's huge. Bread is super soft and the ingredients taste fresh - even the veggies have a snap. I've had the beef and cheddar (the classic) and it's exactly what you'd expect. Always get more arby sauce! read more

Arby's - Turkey, ranch and bacon sandwich. Surprisingly really really good. Like deli good. - Fast Food Near Me - Sunnyvale, California

Horrible. The service was the worst of any place I've been to recently. The store was filthy and looked abandoned. I main issue was with the female employee. I asked the order taker if I could have the key to the restroom to wash my hands and he said it was being used because the key was missing. The female employee said the bathrooms were closed to guests however I saw ladies using the women's restroom. She told me I could use the sanitizer they had on the counter to wash my hands! Really? I could not understand why the picked and chosen who could and couldn't use the lavatory. She was the most rude employee I've encountered in quite a while. She refused to give me her name. The name on the receipt said "John Doe". Really?? I will never return and will tell others to avoid this location. Oh, the food was cold too. read more

Horrible service and the woman behind the counter needs people skills training. I am missing items from my sons kids meal. My husband comes in the restaurant after we order and the minute he walks in the Indian woman shouted out -restroom?!! We laughed and assumed why she would ask that to my husband who is black. Next my husband orders and says thank you throughout order and she utters not a word. So he asks her why. Crickets. A white customer laughed with my husband at the Indian woman's lack of manners. My husbands order is ready and he picks it up and again says thank you have a great day. No reply. Now the white guy gets his food and she smiles and tells him - thank you sir, have a great evening The end. Do not recommend this place. I do hope this rude woman who was working tonight at 6:57pm is able to get customer get customer service training and manners along the way. What a horrible example my son had to see. I feel like I wasted my money and my time. read more