If you have a half hour to waste, come here and order food. Prepare to be amazed at the speed your order will be put together wrong, and I'm not talking one thing off- I'm talking your entire order. So make sure you go inside to get your food instead of drive thru- you'll have to go in anyway, and you'll be able to watch the timer for your order and see someone making the food that seems higher than the roof of the building. Don't recommend eating here, though, as there's food and garbage all over the dining area. Also, I hope you enjoyed what you ate if you eat here, as there's a good chance you'll be tasting it again later. Don't think they microwave their meat long enough to heat it up enough read more

In the past month stopping to grab dinner on the way home, I have had wait forever, had my order screwed up so many times, the service is rude as hell.. Now the have sign up to be more understanding but their staff is rude as can be.... I wish I could give it 1/2 star read more

Ordered 2 1/2 pound roast beef sandwiches got 1 beef and cheddar and 1 roast beef. Asked for no ranch on buffalo slider got ranch anyway. Legit asked for less stuff on sandwiches should be easier read more

WISH I COULD POST WITH NO STARS! I know it's Sunday and I didn't expect super prompt service but 40 minutes for 5 sandwiches and 4 orders of fries is UNACCEPTABLE! Then to top it off one of the sandwiches was wrong! I called spoke to Renee the manager, she offered to remake my sandwich or comp a meal the next time (right!!!) I go in. I even heard her tell her staff "you know the lady that waited 40 minutes? I told you she would call. She's calling!" There were sandwiches piled at the window but apparently they didn't belong to the orders in the board. I'm sure lots of other people got the wrong food too, but we're so tired of waiting they just gave up! read more

Pass this one. Did not check my order, glacier-like pace, higher price than should be. Sad. read more

Arby's - Out of town? Live in-town? Skip this place. Higher than it should be, glacier-like speed, and here's a picture of my gyro. Pathetic. - Fast Food Near Me - Roswell, New Mexico

Worst service ever. Waited for over 5 minutes for anyone to acknowledge that we walked in. Then after finally getting to order, our food took another 20 minutes to be made. We were the only ones inside at the time! If you're in a hurry DON'T go here! read more

I have never waited 30 minutes in a drive thru before. Made me late for work. I've loved Arby's in other locations but seriously I can't afford to be late for work. Won't be back read more

This is the worse place to eat. Went in for 2 Rubens and after waiting 30+ minutes finally order shows up....Wrong...got so frustrated with the whole experience just took the order and left...got home....wrong order..got a "cheese steak" sandwich, soggy sweet potato fries and a watered down Coke....you just got my last $15.00....I'll starve before I darken your doorway again. read more

This is to the OWNERS of this ARBY'S. I went there tonight to try the new sandwich lineup. First thing I get hit with as I walk into the door is a young black female employee walking around in the dining area complaining at the top of her lungs about working overtime hours and not getting paid. Then I ordered my food and it took almost 30 minutes for them to get my order to me complaining that their slicer was broken. Why would you even be open if you do not have a slicer to slice the meat that is 90% of Arby's Meats. Then when I brought up the fact about the wait time I was told that they could either microwave and heat it up or they could replace my meal. The owners of this place need to put real adults in there instead of the young 18 to 24 year old management who are doing nothing but sitting in the office playing on their cell phones While others walk around looking like they are lost cannot operate the point of sell at the counter or they're playing with their own cell phones. I am going to be making a call to the Arby's franchise office over this location. And I guarantee you I will never recommend anybody to ever go to this place and eat again! read more

My family and I have stopped at this Arby's for lunch when traveling for over 20 years. Unfortunately, after today we will never return. The person running the register told us it was her first day and if we ordered anything she just said we don't sell that. It was very odd, unprofessional, and disturbing. Then the girl yells to the back for help and a girl walked up pushed one button and walked off without a word. I asked if we were going to be able to order and the girl said maybe. Anyway, after the customer service we received there was no way we were going to eat at this restaurant. Very disappointed. read more

In the past 3 months, I've been to this location twice. Both times I noticed that the drive-thru people aren't very helpful and they don't enunciate. Both times we've been here, we had to ask the speaker to explain something or repeat something they said. Pros: Arby's always has good food and good curly fries! I definitely prefer Arby's over McDonalds or something. Cons: First visit: They argued with us for a minute or so when we told them they shorted us a fries. They literally made us give them back the bags and recount the fries because they INSISTED that they gave us the correct amount.. Second visit: As they were passing us two shakes through the car window, one of them spilled and got on my mom. The girl at the window just stood there watching as we frantically tried to clean it up and put the cover back on the cup. Uh, thanks? read more

The food is good, the staff is generally horrible. Something will almost always be missing if you order more than 2 things. There is a bit of a wait as this place isn't very popular here read more

If you want to wait in drive through for more than10 minutes this is your place. Took my order then 5 minutes later came to the pick up window to aske me what I ordered. Then cane and asked again. Go to McDonald's this place is too slow read more

This store has a habit of hiring idiots. I waited in line for over ten minutes and they still got my order wrong. Not the first time. ***** It's hit or miss. You can go there once and get good service and good food, then go back two more times and get service with bad attitude and food that is either burnt or missing. Hygiene doesn't seem to rank very high on their list in the dining area, either. read more

We got takeout and it was a huge disappointment my roast beef sandwich didn't have cheese or Arby's sauce and my large fries were only a quarter of the way full. read more

Absolutely ridiculous. Sat in the drive thru for TEN minutes while two people fiddle with the register tape and my bag of food sitting there getting cold!! The most backwards service I've experienced in quite sometime. Next time I'll keep driving.... read more

went to roswell and ordered a 1/2 pound french dip when I got home 80 miles later opened it up and had 2 containers of aus ju and a italian sandwich. Totally disappointed !! got a classic roast beef sandwich, 1/2 # French dip and 2 containers of aus ju and a bottle of water, it was almost $14.00. read more

We were passing through Roswell while on vacation when we decided to eat at Arby's for lunch. The store looked brand new and when walking in we were greated promptly. The employees were super nice and service was quick. We sat down and the employee brought us our food. We were very pleased with the French dip sandwich. The fries were hot and fresh. We were extremely happy with the visit. The restaurant inside looked beautiful! I would recommend it to anyone! read more

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Had to ask for money back as service was very very slow. Watching staff move behind cashier was painful. I'll go to Wendy's in future....

Just had lunch there 2 sandwiches and two drinks almost 20.00 Wow ! I looked at the receipt and there was an additional 4.00 charge. When I questioned it all I got was a lot of BS from management. 4.00 isn't going to break me but when I ask why I was being charged an additional 4 bucks the answer I got was a bs answer about how many ounces of meat my sandwich had. I had ordered a medium sandwich combo that had a price of 7.89 on the board and was charged 11.89 total . Manager got really argumentative with me in her explanation and could not account for the 4.00 upcharge. Last time I eat there. BTW been there when the place was loaded with flys. read more

We went into Arby's in Roswell, and the cashier needed help and had to call the manager. As he approached, I said "Hi" to him. No response. I repeated my greeting, "Hello." No response. It struck me wrong: here is the manager and he doesn't even acknowledge a customers greeting. I wasn't having it. I looked at him and said, "I said hello to you." He glared and barely said 'hello'. The rudeness is unacceptable. The owner needs to reevaluate his staff. Food was ok, but the rude manager surely put a damper on our eating experience. read more

Friendly staff and the food was always fresh. LOVE their Arby's sauce and the beef and cheddar sandwich on onion roll. When my family went here over the summer it was very, very clean. read more

Don't waste time going here. I went in, the front area was dirty and had nasty, filthy trays near the register. Several people moving around the cooking area. I moved to the other register which was apparently the one being used. Stood there completely ignored although the young man working the window did look over his shoulder at me. After standing for a bit longer I simply left and went to Sonic. Never again Arby's Never again. read more

I guess people who buy franchises in Roswell spend all their money on the initial franchise leaving them no money to keep the place up...that has to be the answer, because a business owner can't possibly allow their business to get so run down, can they? Decided I wanted a French Dip and I like "Horsey Sauce" so we pulled in. It was about 11:45am. One lady was at the order spot trying to place and get her order while the one single cashier was also trying to wait on drive up people...unsuccessfully. She kept glancing back at me with these "I am SO sorry eyes". She left but I guess the cashier was worn out from waiting on drive-thru people because it took ages for her to come get my order...in fact, she gave me a free soda and apologized for being rude by not greeting me or waiting on me sooner! While waiting for my hubby to arrive, I went to the restroom...the door would not close because it is out of alignment or broken...the bathroom resembled a gas station that has not been cleaned in years...when a sink and toilet look like they need replacing because the grime is so deep...that tells me that someone doesn't give a crap...literally! No TP, doors don't lock, you fear what you might catch if you touch any surface...PLEASE, this is an eating establishment. How many layers of ugly paint can you throw on doors and door frames before you have to do it the right way...sand, prime and paint! My next observation was the mess their "patio windows" are in...stained, filthy, the sun screen film is falling off, hanging off. I am so sick of Roswell restaurants that just don't care...they don't care if they are outdated, filthy, in bad repair, they don't care if service sucks and 9 times out of 10, they can't get orders right. Why don't you care as much about how your place looks and how it is run as you do about making a buck? read more

Walking into this place makes me want to throw up. It smells like cheap cleaning soap and hamburger grease mixed together. In other words it smells like a dead animal. The food is gross and the restaurants cleanliness Is Horrible. The tables have word scratched on to them some saying B*tch, whore, Fu*ker, and alot of other stuff. Oh and dont be surprised to find gum or other nasty stuff on your table, they never clean them. read more