WOW! I'm surprised this location doesn't have more stars than it does. Our experience was amazing today. No food was forgotten, service felt welcoming and friendly, and everything was so delicious. The building was clean and everything was stocked up. Also, Carmen is AMAZING, he really gives his all and it's evident he loves his job. read more

We tried to go out to a nice dinner and the food was so bad we left after the appetizers. We stopped at Arby's like a mirage in the desert. Hannah took our order. She was so friendly and the food came out hot and perfect. Thank you Hannah!! read more

One of the better Arby's restaurants I've been to! The staff is so nice and genuinely cares about making sure we had a good meal. I wish we lived in the Smokey Mountains because I would come here weekly. read more

Quickly learned why this place is 2.5 stars. We went there to get some food after having a long wait from other places. The service was good and so was the food. But 3 hours later I was bent over the toilet throwing everything up. read more

I LIVE for Arby's Curly Fries, but I haven't had them in such a long time! Maybe 2 years? This location in particular open up sometime this year..if I'm not mistaken. It has a drive-thru and today, was the first time we went in. Arby's is a fast food American restaurant that has burgers, wraps, appetizers, sandwiches, shakes, desserts, regular fries and most popular item, CURLY FRIES. If you haven't heard or tried these, I HIGHLY recommend, you will love it as much as myself and others do! As a vegetarian, there's few options--aka appetizers. If you're vegan, this is NOT the place for you. I hope Arby's expands their menu and cater to vegetarians, but until then, the only thing I love is the curly fries. read more

Arby's - Curly Fries (Large) - Fast Food Near Me - Pigeon Forge, Tennessee

They sold out of potato cakes when we first got there. Their delivery truck was just unloading some of their supplies and the manager ran back and grabbed us some! What great customer service and care! read more

I ordered on Uber Eats and I had 3 delivery drivers try to pick up the order it took them almost 3 hours to make it deliverable, when we got the food it was ice cold, never eating here ever again read more

I ordered The Big cheesy bacon burger for almost $8 it should have flavor and not so dry ,it was unedible. I spoke to the manager , who said they are fried to order. She giggled and that was it. I would not recommend this Arby's. I should have looked at their very low reviews before I went. Don't waste your money at this one. read more

I was served rancid cheese. Jamocha shake was just a chocolate shake- there was no coffee flavor in there. Management treated me awful when I confronted them about the issue. They argued with me and treated me like a liar. May they have a full meal of that cheese they think is just fine... (Pigeon Forge, TN #00692) 3-31-25 12:22pm -Employee: Cheyenne read more

we ordered online, and they didn't give us our sauces and our order was wrong. We also tried to call so we could get our sauce, and nobody answered the phone we stood outside the locked door and the employee saw us standing there and ignored us. read more

I'm a bit biased, because I've never been a fan of their food, but this is a very well managed Arby's! It is noticeably clean and all of the employees were very nice and helpful. Without knowing I was going to leave a review, the manager walked around and asked all of the customers what they thought of their food and if there was anything he could do for them. Great experience! read more

I stopped here to get some dinner after a long day at work, it was raining, I was exhausted and the drive thru guy was an ass! I pulled up to the drive thru at 10:30 PM on Sept 29th. And after waiting forever the guy says "Welcome to Taco Bell, what can I get for you". Ignoring his stupidity I said I'd like a Beef N Cheddar combo. He responded "So you want a Chicken Chalupa, what to drink". I said man have you been smoking something or what? He says "Naaaaah," and laughs. I left without ever have my order taken. This is ridiculous, do better Arby's!! read more

I just don't understand how some people want $15 an hour to work at a fast food establishment but they can't even pack a bag with the correct items. What a waste of time and disappointing lunch. read more

Nice facility. Drive thru was backed up so went to the inside to order. Wait was reasonable. Ordered the french swiss dip sandwich with curly fries and a drink. Sandwich is like a poboy. Everything was fresh prepared perfectly. Service was friendly. Good visit! read more

If I could give this location 0 stars I would. Saturday nifht... we entered the drive thru with 5 cars ahead of us at 9:40pm...after 40 minutes we finally got to the window. First, they didnt give us a total when we ordered Second, they tried to give us the wrong drinks (we only ordered 2 combos with no special order) Third, the fries and both roast beef sandwiches were ice cold AVOID THIS LOCATION AT ALL COSTS! read more

Total chaos in this establishment the night we went in to order take out. Mumbling back and forth between coworkers and management the whole time we stood at the counter. Bonnie was trying to get our food out to us as quickly as possible but kept getting met by distractions by other staff. Just move and let Bonnie work! Part of our party had stepped the the restroom and came out due to hearing the ruckus and customers in the drive thru also advised they could hear the commotion at the window. But she held up under fire and delivered. Great job to her! Bonnie for Assistant Manager 2022! Order was correct and fast considering everything going on. read more

I have always loved Arbies! The workers were incredible nice and loved to talk (which you rarely find at fast food places). The food was also incredible. I cant remember the last time I actually had this delicious of curly fries. The wait time was very short and the workers just seemed to be happy to be there. I would 100% recommend eating here. This has to be one of the best Arbies I have been at. read more

AfterI waited 40 mins I finally got my order and it was cold if I could leave a worse review

Believe it or not, I've never gotten around to eat at an Arby's. However after a 14 hour drive I was hungry and it was open. I had one of their chicken sandwiches, the bread was delicious, the chicken was delicious, the bacon was delicious, the sauce was delicious. I was impressed because Arby's is still fast food. Next time I'm looking to grab fast food, instead of going to McDonald's or Burger King, I think I will look for an Arby's instead. read more

The absolute worst fast food place I have ever been. "Please review the menu, will be right with you." 10 minutes later, oh we are out of roast beef. If your Arby's is out of roast that is the first thing you should start with vs making car after car wait just to hear "no roast beef." Place had trash everywhere outside and employees looked to be having a blast outside the back door. read more

Loved the new King's Hawaiian Sweet Heat chicken sandwich. The order took 10 minutes, so it was good.

Terrible experience tonight. Poorly managed. We ended up with no dinner at all after being stuck in the drive thru that didn't move for 45 minutes. read more

If you want fast food, don't go here. it's sloooooooooow! so slooooooow!! embarassingly slow. After an hr in the drive-thru line my anger turned into appreciation. I have an appreciation that a fast food chain could be so slow. it's impressive. read more

The restaurant temperature was absolutely unacceptable. No one was able but the manager was able to control the temperature and she was not on premises. This dining atmosphere was very uncomfortable. The music was entirely too loud that you could not carry on a conversation. read more

Arby's is one of my family's favorite fast food restaurants, food is great, usually service is great, and my little one loves the roast beef sandwich. We had never had issues at one of Arby's restaurants, but in this one we did. If there is something I cannot stand is people cutting in front of others and thinking they are entitled, and/or their time is more valuable than mine. When we entered the store and were looking at the menu and there wasn't anybody in front of us, in fact the cashier was just starring at us, so almost immediately I decided what I wanted and so did my husband (we already knew what my little one was gonna get), and all of the sudden this girl out of the blue just walks in front of us without saying anything and starts ordering, I looked at my husband and we both looked puzzled, we didn't know what to say because the cashier just started taking her order. At the end she got her order, she acted entitled and we had to wait for like forever. It didn't feel right, so I asked the cashier for the girl's name (they knew each other), and she didn't want to give me her name, she wanted to know for what and I told her that cutting people off is not ok, she apologized and lied about the other girl being in front of us before but she just went outside, they could have said hat at the very beginning, but nothing happened. Hopefully they get more training on customer service. read more

Arby's - Yum yum - Fast Food Near Me - Pigeon Forge, Tennessee

Terrible attribute and service, took 25 minutes to my online order. Take 10 minutes to get online order went through and then Terrible attribute for me to get my order to pick up. Told me to different location each time to pick up. They Do not care for your business . Do not come here! read more

the girl that was at the drive thru window at 10:30 august 5 was really nice. I am the random guy that walked up to the window and asked for water. thank you . read more

Workers move at a snails pace, like customer service and satisfaction is not a concern of theirs at all. Should have known when we tried the drive through the night before and sat for 20 minutes with no other vehicles at the window and ended up leaving, that service the next day would be no better. read more

This Arby's was crowded but they managed to help everyone quickly and the food was hot and fresh. Additionally, my careless husband left his iPhone behind and realized 2 hours later that he had lost it. I called Arby's to see if it was there and thankfully JULIE found it cleaning tables and kept it for us to return. Arby's, you have an honest and hard working employee with Julie and I'm so thankful there are still people who do the right thing. read more

I really like Arby's food and this location is the exception. On the day we visited they failed on service and food quality. We arrived and were waiting to place our order. The cashier never greeted us or acknowledged our presence. A Cracker Barrel employee comes in and walks in front of us and places her order. I wouldn't take this against Arby's, but she knew the staff working here and the cashier just took her order. Leaving me standing there ticked off and in disbelief that this occurred. Only after looking angry as the cashier walked to the back did she acknowledged me. After placing our order I waited for it to be prepared. Now it didn't take long for that to happen. I watched my food sit under a heat lamp for over 6 minutes as employees walked back and forth and taking other orders. Received our food finally and the all the food was cold and mediocre. Just on customer service I wouldn't come back to this location and when you add in food not sure if I'll visit Arby's again. Later I would find out that the Cracker Barrel girl possibly works here as well since she was given an employee discount when inquiring for her name as to leave a comment. read more

Love Arby's, it's something different and I don't get it often as it's not in my hometown. The staff here are friendly and welcoming. The place is clean. The gyros are so yummy. read more

average food took a while and very dirty inside not too friendly staff tastes like any other fast food place

this location always sucks every time I'm in town and this will be the last time. waited 45 min in line to order, them another 15 to get to window to be told by some smartass lady that it was cash only. put someone in front to tell people it put out a sign, he'll even tell them at the speaker when they order. location sucks, workers suck. will never come back read more

Typical Arby's food.. Service was horrible during the day.. Service an night was alot better when older generation was working! read more

The Pigeon forge Arby's has great service I appreciate the assistance from the guy in drive thru. Keep up the good work.

Poor service and poor food. The fries were so cold they were soggy! I barely picked at them. The sandwich wasn't great either. I ate about half before giving up. I was very disappointed because I had been looking forward to eating at Arby's since our's has closed down and doesn't appear to be opening back anytime soon. read more

Arby's - Fast Food Near Me - Pigeon Forge, Tennessee

Brigit st counter was friendly and fast. The food was okay not great had better elsewhere. The sodas were flat. Bathrooms were clean and store was okay. Loved the vintage look. read more

My husband and I went to Arbys and while we were waiting for our food in the drive thru we had an actually decent view of the fire works from Dollywood which was actually pretty cool to see... When we ordered we ordered our meal with large fries and got back to the cabin and noticed that the large fry box was not even half way filled up. It was a waste of money felt like a normal small size of fries. Other than that the food was good. read more

Arby's - My husband and I ordered large fries with our meal got back to the cabin & noticed that the large fry box was not even half way filled - Fast Food Near Me - Pigeon Forge, Tennessee

Was craving a beef and cheddar. Fast getting thru the drive thru. Girl at window was very nice. Food came in a timely manner. Was fresh and hot. Will definitely go back to this arbys when in town read more

If you have unlimited time and don't care if you get what you ordered this is the place for you. Waited for 30 minutes in the drive thru, then when I came to the window I was informed they only had one biscuit!! We ordered two, and then they let us know we would have to wait for them to cook the one we could get!! read more