Nothing like a juicy burger and fries after seeing a great movie. I ordered the Southern Charm…read morewhich contained candied bacon (yum), BBQ sauce, cheddar, carmelized onions, lettuce, and mayo. This burger is IT! I'm picky when it comes to bbq sauce, but what they used complimented this burger perfectly. The fries were pretty awesome as well and I appreciated the service with a smile.

Yeah it's not great…read more I will never hate on chain restaurants, I'm an equal food lover ALWAYS, and there's something nice about consistency. But the only consistency here has been really terrible host staff and mediocre food. I mean honestly, I've never felt so unwelcome in a restaurant. The hostesses act annoyed you come in, and it's like, sorry we have to.... eat? We came in last night with a party of 9, the hostess was visually disappointed (mean face, irritated voice) by this, told us it would be a long time, I said totally fine, and she was just plain rude. When they sat us, it was at a booth... WITH NINE ADULT PEOPLE. Even the server was like... wtf you can't fit here? They moved us and that hostess glared and whispered the whole night. Which made the graduation we were out celebrating SUPER special. I don't like bottomless fries this much. We done.

Food is delicious!!! The people are pretty friendly. I don't usually go in so I don't know what it…read morelooks like on the inside. I usually go through the drive through. I just feel like their prices are OUTRAGEOUS. Over $2 for BEANS!!!

Very friendly servers. It had a modern and new vibe. I wish they had the self…read moreOrder kiosks, but the food was good and delivered fast. I even got some coupons for more free !

Super clean. Friendly and efficient service. Food was as good as any Wendy's gets. The restrooms…read morewere very, very clean.

I was enjoying my meal, so happy that I finally got the food that I have been craving all day. When…read moreI get home to sit down and enjoy my meal, I come to find an interesting ingredient they decided to add in my sauces nuggets. As I bit into one of my chicken nuggets it comes to reveal a mid-length black hair in my chicken. After finding and removing the hair my meal was destroyed and wasted with me only eating one chicken nugget out of ten.

Amazing food, amazing service and all the waiters and waitresses are so nice and the music is…read moreamazing!

We ordered a dish from the seafood section of the menu and it was one of the most delicious meals…read morewe've ever had--Pescado Azul! Mahi Mahi in white wine sauce with spinach. We shared the dish and still had leftovers to take home, it was such a large portion. This was after devouring the made-at-the-table guacamole and the hot habanero salsa with chips. Our server, Ramon, was excellent! Attentive and got everything perfect with our order. Offered to have us take home the chips and salsa which was very nice. We've always had great service at this restaurant and we drive from Bowling Green to enjoy it.

I went through the drive thru and ordered a bbq brisket burger...got it home and was just the…read moreburger...no brisket!! I wasn't taking it back...don't have time!

Alright, I travel for work and forgot to change the location. Accidentally ordered to the Napoleon…read moreOhio Location on Scott road. I called the location they basically refuse to cancel the order. They told me to call the location that I need to order from and see if they can transfer. If not to call them back, the location said they cannot transfer orders and now the napoleon location won't answer my phone call.They picked it up, and hung up.Horrible customer service. So I contacted corporate and this was the response: Hi Brent, Thank you for reaching out to the BK Guest Care Team! I've reviewed your inquiry and understand that you've placed a mobile order at an unintended location. Currently, we do not have the ability to edit orders after they have been placed, which means we are unable to cancel or change the location of this order. The good news is, that as a one-time gesture, we are able to offer you a full refund. You can expect to see a $30.30 credit applied within 5-7 business days, depending on your financial institution's processing times. Going forward, we recommend enabling location services in the app to ensure that you are ordering from the closest or preferred location to you. This is the best way to ensure the app can locate your nearest location. Please always double-check the location prior to submitting your order. If you notice the same behavior upon checkout and that the order may be directed to a different location than intended, please reply back to us with screenshots or screen recording so we may further investigate this issue with our Technical Support team. Please let us know if there is anything else we can do to help and thanks for being a valued Burger King guest! Best, Brayan I appreciate the refund but dont make it seem like its not the right thing to do by saying a one-time gesture. Umm no I didnt get the food because I was over 100 miles away from the location and your team member is unprofessional and cant answer the phone. I started out my working career in the food industry and became a district manager to a major food chain. NEVER have I heard of not being able to cancel an order whether it was placed in person or online. And if that is true why would this not be something that you guys fix first. Absolutely atrocious. I will not return to this location when working in napoleon maybe not even return to burger king at all. Especially if they cant cancel a order. Horrible business practice. Also never needed them to transfer the order I just needed them to cancel the order. Just wanted to make it clear

Well maybe you can give us the correct size cone when ordered and not replace it with the same…read morething when we ask you to correct it. disappointing when we get a medium cone for a large that was ordered and paid for to only be replaced with the same size cone.

Needs something quick on our way back home. Got moved along quickly through the drive thru line…read more Typical DQ experience. My boys got their regular treats and for a change I tried blizzard. It was just okay!

Amazing food but one time they gave us the wrong thing in an order and I went in to show them the…read morereceipt and show them what we actually ordered and it took 30 minutes for them to come to the desk. They also frequently get orders wrong and one time I ordered a medium Coke and they gave me diet Coke overall an amazing restaurant, but food and service need more work

I waited in this restaurant and chose to eat for here and they didn't bring my food to me and I…read morewaited in the McDonald's for 25 minutes

I'm a frequent customer at this location. I usually eat here at least once or twice a week. The…read morestaff is usually great. On Saturday, January 4th 2025, I placed a mobile order with the app. My order total was $54 and I was emailed the receipt and still have it. The app said "order paid, all we need is you" just like normal. I check in and get to the window. The girl at the window was very polite and asked if I needed a drink carrier. A little later a manager comes to the window and says she can't give me my food because I owe $30. I say that can't be right, I've paid and have a receipt. She says, nope that's not what it says. So I pull out my phone and hand her my receipt. She shrugs it off and tells me she can't give me my food. She hands me this paper receipt for $84. I ordered a couple combos, a $5 bag, and 4 kid's meals. One kid's meal was free for using an offer in the app. The receipt she had was showing every single line item with a value attached: kid's drink, kid's fry, 4 piece nugget. Nothing was showing as meals. I'm a reasonable person. I compare the two receipts and I tell her this looks like what the issue is. She doesn't compare the receipts at all... she just says that it looks right to her. She tells me if I don't pay her $30 then her employee will get fired for having a short drawer. I paid in the app. It was all digital and I never had any money in that drawer. If there was a short drawer, it had nothing to do with me. Pretty suspicious, right? At one point, this manager even tells me I was only charged $54 because that's all I had in my bank account. Seriously? If that was the case my order wouldn't have gone through and I wouldn't have a receipt. Don't tell me what's in my bank account. After a very long time of having to sit parked in the drive thru and having this manager yell at me, she finally gave me my food, and had to be rude about that as well. There were people honking in the drive-thru. It was terrible. She wouldn't give me a refund or the food and this was so much more drawn out than it had to be. I spoke to managers and she is getting "coached". That's about the only outcome. They said I'm getting a refund but I'm still waiting for that. Be wary of this location.

Keep the full menu available until you are closed. Poor management. Chili does not take long to…read moremake or put away, same with cleaning the frosty machine. Bums.