Brief update: I always get good service here, although sometimes slow at busy times. Today I tried the Deluxe Burger, which I had been skeptical about but was actually very good; the patty has a good firmness and texture and the dressings are good. They went back to the original recipe for the chicken tenders, which is good because I like that one better. read more

I had absolute the worst fast food ever tonight from Arbys. The service was extremely slow. It took the young lady 10 minutes to take an order for one sandwich. to receive the order was another 20 minutes. I ordered a burger without onions. The burger came slathered with onions. The fries were so greasy they could not be eaten. Ordered a diet coke and got somthing totally different. It was early evening and there were few customers there and I can see why. I will not be returning there any time soon but will go on down the hiway where new franchises are going up read more

Sorry customer service, if not any at all . Wish I could give this place 0 stars . Waiting over 10 minutes on my order , had to leave without my order . This place is a joke !!! read more

They've gotten a bit better with actually giving you warm food, but I don't know what's with the staff. The doors say dine-in is open until 10 PM, drive-thru until 11. The doors were locked at 7:30 PM, forcing you to the drive-through for all orders, including mobile pick up. That means if you order via the app you're stuck waiting in the long drive-through line anyway. read more

Super nice Arby's. Friendly service. Clean bathrooms. Really good food. Reminded me how good Arby's is.

FIRST ARBYS EXPERIENCE WAS AMAZING THANKS TO THIS INCREDIBLE TEAM!! The food was delectable, all elements were delicious and packaged with immense care. Despite not stepping foot in the establish, I feel confident saying this is a great Arby's that serves the community every single day. read more

Arbys motto is "We have the Meats" and thats exactly what I received when I ordered this Smokehouse Brisket. It was full of beef brisket, Gouda cheese, crispy onion rings, bbq sauce, and mayo on a toasted, bakery-style bun. I found it rather tasty and comparable to that of a BBQ restaurant, The inside counter service was fast and the employee was friendly. read more

Arby's - Smokehouse brisket - Fast Food Near Me - Lafayette, Colorado

I wish I didn't have to give this place a star at all. I ordered a sandwich and curly fries this evening and I got about 4 curly fries in the box. I came back later, through the drive thru, to explain what happened and the manager totally ignored me. I then called and the same manger answered the phone but would not speak to me-he talked over me the entire conversation and wouldn't listen to a word I had to say. They had closed a few minutes prior but that doesn't mean he couldn't acknowledge me and listen to what I had to say. He is the most arrogant, pompous, ass I have ever come across. I was a regular, and delivered Grubhub for them, but I will NEVER be back. Why would Arby's hire a manger with absolutely NO customer service skills whatsoever?!? I am so upset about the way I was treated, and just completely shocked that a manger would treat a customer this way!! How horrible!! read more

Ordered the fish sandwich. Looks like a frozen piece of fish from the grocery store. Cold and 1 dot of tarter sauce. Bun was stale!

I don't go to Arby's often. However, when I do, I'm always struck by how friendly the guys in the drive thru are. Like super friendly and it makes my day! read more

It was fine. Just too expensive for what you get. Like the curly fries but again...too expensive.

Service was off at Lafayette location on 287. The young woman working the window was rude and snarky. The manager had to intervene, he answered my question, said that the young woman was in training. I replied that was fine but kindness was needed and the snarky looks and staring wasn't okay. When I didn't immediately leave, he said I could go and started to shut the window. I said that I wanted my order. He raised his voice and restated what I said and gave me quite a look. I did respond, that I didn't receive my order. The young woman handed me the bag and shut the window. I called out that I didn't have my drink. She opened the window and gave me my drink, glaring at me. . Before I could ask for ketchup, she shut the window. I tried to get her attention and she would t look my way, so another employee had to come over and assist me, apologizing for their behavior. I told her I appreciated it. Whoever the trainee is needs a lot of customer service training, and whoever the manager was should have handled the order and modeled the appropriate customer service skills. Fortunately, the other young lady recognized their poor service and tried to make up for it. Very disappointing. read more

Well, the food was good today....the service not so much so! The woman working the front counter around 1pm today was just very unpleasant! Not the face of Red Hat service that Arby's thrives for. My son dropped his sippy cup which then spilled all over and she didn't seem to notice or care, the gentleman behind me helped me clean the water off the floor and was friendly than the employee was! I asked for a water cup and she seemed to ignore me and I has to asked someone else, I don't..maybe she really didn't hear me but it didn't help after the water incident. And then I went to pump ketchup and it was clogged so I told the manager who was at the counter, and the aforementioned employee got defensive sounding when he said something to her. She went out and fixed the pump, but it was the attitude that was upsetting. read more

Ladies and gentlemen, there was a time not long ago when fast food meant if you were in a rush you could eat shitty food for relatively cheap and quick. Those days are over. This place is the. Slowest. Place. I've. Been. To. Horrible. read more

By far the slowest service. Every single time we wait at least 20 minutes for our food.

Fries were over cooked and my bun on my sandwich was very gooey. Also the tea dispenser was quite dirty. On a lighter note, the employees are kind. read more

Oh my gosh the Arby's turn in is a mess. I got a flat pulling in. I went down the street to discount tire and 5 other people were there due to the Arby's turn in. I called Arby's and spoke with the manage who said " yeah it isn't really our problem because the city of Lafayette wouldn't let us build it the way we wanted" I let her know that wasn't really the issue. The way they had plowed it had caused the issue. I suggested she get someone to run over to Walmart and get some orange cones to just let the customers know not to turn there in the snow. She said they had no money to do that. I let her know that at least 5 customers had each spent 100s on new tires and they really should get some cones. She told me that she wouldn't do that so I called the Arby's corporate office where the customer service representative took my information so someone could call me next week. I asked her to just call the store in Lafayette and request they put some cones up. She said she couldn't do that either. So after all that helpfulness I went to Walmart and bought the 4 for 3.50 cones to prevent another 5 10 15 cars paying 100s of dollars for new tires. Thanks Arby's so much for caring so very much about your customers. It was so easy to do the right thing. read more

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I went to Arby's today to get a salad. I went up to the drive through to order and I asked for the Crispy Chicken Salad. The drive through person said that they didn't have any salads, just shredded. I was disappointed, but I understood. So I ordered something different. When I drove to the window, I handed her my cc. She apologized again for not having salads. Then the manager came to the window and he was so professional and kind. He offered me a free side and drink of my choice. I thought that this was excellent customer service and I felt like it made up for not getting what I originally asked for. Kudos to this manager and branch here in Lafayette. I wish other food places had the same customer service as this one. Keep up the good work!! read more

Worst Arby's location I've ever visited, which isn't exactly a big criticism. Corporate, take heed: this location has the kind of mis-management that can go virally wrong for a company. read more

Skip it! I've been here three times, each time they get my order wrong. Today I ordered a French dip and got two Brisket sandwiches. I worked at an Arby's before it is easy!! I will not visit this one again if they can't get right after 6 months, I will not spend another penny or tell anyone about the location because they have wasted my money and time! read more

Not sure why there are so many bad reviews. I went through the drive-through, was served quickly, drive-through person was very nice. Giving four stars because fries weren't fresh out of the oil, but still pretty good. read more

No kidding, I don't care how good the food is. (I don't know if it will be.) I've been sitting here waiting to drive through to pick it up for 15 minutes. I could've gone to a sit-down restaurant and have my food by now! And there is still a car in front of me. This is not Fast Food! If I could get out of this line I would just leave. Don't waste your time -go to a different one! Going on 16 minutes...17 minutes... read more

Arby's may have the meats, but they sure don't put any on a sandwich. Besides that it was pretty cold and they potato cake was actually old tasting. Don't think I'll be back to this one read more

Have not eaten there in years. Some suggestion from marketing drew me in for some roast beef sandwiches. They were good, but I felt a little off and lethargic as I have with some other fast foods. read more

Sweet jesus this place is slow. I've been twice, once inside and once through the drive-thru. Both times took over 20 minutes. The food was good, but the service is just really, really slooooooow. I'd wait a while before coming here in hopes that they get their act together soon. read more

I have never been to an Arby's! Not so sure I'll hurry back. The rye bread on my sandwich was soft and soggy. I dont really get the coke float. It's more half coke and half milkshake. Not at all what I was expecting. The service was just ok.....not very friendly. One of the employees yelled into the speaker before I ordered. I'm not sure at all what he said. read more

Clean store, nice servers, food is what you'd expect at an Arby's. Bathrooms clean, too.