Worst customer service I think I've experienced EVER. Literally NO ONE looks you in the eye. You'll be waiting 15 minutes just to pick up a door dash order and that's after you've had about 5 employees notice you and not even say a single thing. Then when you get their attention they have a massive attitude that they have to do their job. It's disgusting. This has happened at least seven occasions that I can remember in the past year. I have no idea how they get away with it and there's zero accountability. read more

It's not every day that I can say that a McDonald's did a good job. But I must admit, they knocked it out of the park tonight. Just goes to show, if you have the right crew, they get it done. Good job. read more

McDonald's - Even my dogs won't eat them - Fast Food Near Me - Lafayette, Colorado

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My grandkids always loved getting happy meals here. They are never disappointed. They are very quick and efficient.

I think these photos speak for themselves. Never come here late at night. Unacceptable. read more

McDonald's - I think this photo speaks for itself. - Fast Food Near Me - Lafayette, Colorado

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Cassandra was very polite and very punctual. She got my order out quick and she put it in quick took my payment and she was very nice In and out just like I expected. I was dreading the wait read more

They're too focused on their own conversations. Instead of getting the order right. They always forget something. I placed the order ahead and gave them plenty of time to get everything right. But no one pays attention. I called for a refund since they messed up my order and I have to go back. They can't void a simple transaction. Crap Donald's doing what they do best. Terrible! This has been the 15th order they mess up. Never going back. Lost my patience with this place. read more

Late night post 6 hours beer and wine drinking, needs a top off. My go to? Two McDonalds Cheeseburgers. Easy to buy, easy to eat, a cheap thrill that completely satisfies wherever on the planet you find yourself! It's A-Ok! read more

McDonald's - Waiting for fast food.....tic Toc..... - Fast Food Near Me - Lafayette, Colorado

Was on the phone w my friend who tried to go , they said they'd only accept cash. That shit sucks. read more

Terrible service on a regular basis. You get treated like an inconvenience more often then not which is already reason enough. Adding insult to injury, you will typically have to wait unreasonably long even for small things just for the order to be consistently incorrect. Don't waste your money. read more

Not our first bad experience. We decided to go through the drive through for dinner and the drive through attendant was so rude we told him to give us just a second and within 5 second he said we could come inside to order. Well so as we are ordering he asked what we would like to drink and as I'm asking my husband to remind me if they have coke or Pepsi he keeps asking very rudely over and over what we want to drink. I left feeling very unhappy after trying to order our family some dinner. I will definitely be avoiding this McDonald's after this interaction. read more

McDonald's - Hamburger - Happy Meal - Fast Food Near Me - Lafayette, Colorado

Very rude customer service, we have been coming for lunch for about a year. We use our phones to order our food and we always give a thumbs up to the first window to make sure we are all good. Did the same thing today but when we pulled up to the second window we got SCREAMED at for not checking into the first window which we gave a thumbs up to. Very unprofessional customer service read more

We continue to have hope that this McDonald's will improve, but this time it was beyond bad. The fries were cold and seemed like they were sitting out for a long time. The filet o fish that I had was horrible and the burger my husband had was also horrible. Not sure why this McDonald's is so bad, but this location seems to always struggle with quality and underperform compared to other McDonalds. Maybe someone in the management will pay better attention to the quality. We live in Lafayette and will never go to this McDonalds again. read more

Asked for hot coffee, the cup given to me was cold. Diana seemed aggrivated. I asked her to not leave because NOBODY was paying any attention to customers that needed something. Now one has to order their own food? Good thing i only get coffee...service and food horrible. read more

Ummm so I'm not even really mad but wtf guys? really? After the day I had I was hoping for a quick sandwich.. not saying it's the end of the world to get the wrong bun and it definitely made me laugh but I was still hungry.. next time I'd like the regular bun, please and thank you! read more

McDonald's - Hot & spicy - Fast Food Near Me - Lafayette, Colorado

Cold , old dry burgers, received the wrong burger, cold measly fries how can you get it wrong. Not worth complaining.

there is something very shady going on at this McDonalds. I do not get my hashbrown(s) with my order on a basis so frequent that I find this has to have a measure of intent behind it. I have experienced this many times regardless of the steps I take to acquire my hashbrown(s). We all know the hashbrowns at McDonalds are a delicious and integral part of the breakfast we order; I sometimes even order an extra hash brown...I'm not a mam of small appetite. I never get that extra hashbrown at the McDonalds in LaFayette. I have resorted to saying "that is an extra hashbrown so that means a total of two, not one, two hashbrowns with this order" a few times and guess who didn't get the extra hashbrown. Guess who paid for an extra hashbrown? This morning a friend picked up breakfast for me. He put in a separate mobile order for him and placed/paid for mine with cash at the window. My order had an extra hashbrown. He was clear about the extra hashbrown when he placed the order I know this because he is tired of hearing me grouse about this and is sure to be clear about it....and it's on the receipt. He gets here and not at all to my surprise there is only one hashbrown to be had among his order and mine. I don't know what kind of potato mafia stuff is going in LaFayette but good luck getting hashbrowns from this McDonalds....you won't need luck to pay for them just luck to get them. #whereismyhashbrown #potatothieves #ijustwantwhatipaidfor read more

I ordered a Big Mac with a coke. But I was given a sprite in place of that coke. I wanted coke.

If you go at the drive through they never serve the whole order, always short for to go orders, bad service

I've gotten breakfast here for many years. Yesterday morning the egg McMuffin and hash browns were good (so 2 stars), but, the coffee was absolutely awful! I don't know if they changed their supplier, or the machine needs to be cleaned. I threw out 3/4 of a medium size cup. read more

I just got coffee from here, a medium Carmel iced coffee with cream, and it was truly the best coffee I've ever had. I took my first sip and shed a tear. I have never had coffee this good, it's sweet and carmely, but not too overwhelming where you feel like your biting into a candy bar. If you ever get coffee, go here. This was truly life changing. Thank you McDonalds. read more

I just pulled in to get a Big Mac meal and root beer, but you know what NO this goddamn astonishment ran out of root beer, ruined my entire fucking night, I hope they fix this shit read more

They told us to pull up to number one because our order was not ready and they had us waiting for 20 minutes and never came out. We had to go in to get our order. Their employees lack motivation and workmanship. Very unsatisfied. read more

Micky-Gees-Louise Being a mother of three really makes life tough especially since our days are loaded with appointments, pickups, and activities. Having a McDonalds like this is a huge lifesaver. It's convenient location, kids play area, and free wifi with outlets is a sure winner. The two stars I gave this location are for the staff members. It's a total bummer when a business of this caliber just doesn't make the customer satisfaction cut! WHO ARE YOUR OWNERS?? The staff can be a toss up with some kind people that can hold a convo and act like their happy. See, I know how it is to be slammed with work and lack a little in the proud service department. The bloody difference is that I can still keep my cool, be friendly as usual, and be knowledgeable enough in my craft that technical errors are extremely minimal. I've been several times where it was just so inconvenient for them to smile, be compassionate, and even acted pissed when they had to help clean up a spill near the soda station (shooot, I didn't even ask for help). It just sucks because it's apparent that customer service isn't on the top of their training list or isn't any good. Here are a few examples of what I could not stand: I ordered two platters on the breakfast menu and the guy ringing me up just could not for the life of him understand what I wanted. I said, "Can I have two hot cake and sausage platters?" Simple! Long story short, he rang in two hot cake platters and confused the hell out of his coworkers with what he wrote on the order tag. I ended up having to get back in line and pay for two sausages on the side. Which pissed me off a little because it would have been cheaper if he rung it up right the first time. He had the nerve to THINK and BLAME everything on me to his supervisor. "She said..blah blah." First of all, you're not trained properly and you don't know the menu. To top it all off, I was at the drive thru a week later and that same guy forgot to put the straws in the bag. Thanks! I love to drink my iced coffee without the lid. SMH These people just cannot get it together sometimes. I even asked about a menu item once and the lady said she doesn't like it. WOW! Way to boost your sales. Anywho, I'll be back here because it's just so convenient for me but NOT because of their service or staff. read more

This McDonalds is the worst location in the Denver metro area. The workers are rude and do not like to take orders,you will be directed to the kiosks in lobby or the app. If you do place an order it's usually wrong. And this mornings experience was the cherry on top; it is a 24 hour McDonald's, apparently not the case. Put in my order on the app and drove 6 miles to get told they don't open until 530. It's 5 so I wait. 535 rolls around and I attempt the drive thru a second time, only to get told we are not open. When asked why they were still accepting mobile orders and app orders if they were not able to complete them the response was "Don't know not open". I took pictures of order and app screen to prove I was not able to receive the order and time of check in upon arrival to restaurant. read more

the past three times we have gone there, we try to order a double cheeseburger and small fry combo and every single time they mess it up. the employees don't care about the quality of food being put out or the customers who just want a meal. used to be a fantastic place, it just went to shit. read more

Brief update: We ordered delivery today through GrubHub and got speedy delivery (20 minutes) and the correct order. I haven't been to the store for several years because they were so slow, but they did well today so I'm bumping them up to 3 stars. read more

Gross, they don't even try, garbage location. I order 1 egg Mc muffin around 6a and get a sandwich that looks like it's been sitting out all night and the staff played hacky sack with it. I just drove around and gave it back without a refund, should of took a picture. Why get a raise to 18-20 an hour when you still can't get an egg Mc muffin right? Gross, thanks for reminding me never go to MCDonalds, my fault really, read more

Ahhh... The classic clown. Definitely would give this place a fat ZERO if possible but it does have it's charms. While the ball put and characters still exist it's definitely lost its flare. The food quality is as it ever was, frozen not fresh and always freezer burned when it comes to their nuggets. I understand notably that they are in renovations themselves and they re doing what they can to adjust the quality of their foods but let's be real. It's a fast. Food chain known throughout the world, they can afford to upgrade a few things and not the "decorative appeal" read more

If I could give the Lafayette store less than 1 Star I would. Their Quarter pounder with cheese is supposed to be made with a just cooked hamburger patty. The last 4-5 times I've eaten here my patty was old and cold. It doesn't help to complain nothing is done. If it wasn't in my city making it convenient I would never go back. We have a Wendy's and a Goodtimes in town. I am on a fixed income and McDonalds is less expensive. I may just have to bite the bullet and go to one of these. read more

The management here is EXTREMELY rude. Not good customer service. You're better off of going to another McDonald's.

This is the worst McDonald's I have ever been to. The last three times I've gone over the course of a few months, they have been out of ice cream twice and plain old shortstaffed the other time so they were turning people away at the drive-through. It shouldn't be this hard to go through a drive-through and get fast food there is nothing fast about this place. Beware, if you go here, they're always out of something. Purchasing needs help. read more

Manager was rude. He missed bagging my food to go and when I told him he grabbed my food tossed it in a bag and pushed it at me. He said there you go. the fries were good though. I feel for the employees if he treated me that way. read more

EVERYTIME I COME THOUGH THIS particular McDonald's my order never comes out right I feel like my money isn't being meet I work hard for my meals to be treated rude worst place to eat DONT COME HERE. read more

Understaffed and poor customer service. Stood in line to order for 10 minutes with 4 customers in front of me, just to be told by the only register employee they will be with us in 5 minutes while she helps the drive thru catchup. About 10 people were in line just waiting for their food orders. This was this locations last chance for me, the only McDonald's in town and is losing business because of attitudes and management. read more

Every time I go to this restaurant I feel as if I am rolling the dice, honestly it is been months since I got What I paid for. Tonight's dinner was no exception. I spent $19.18 on for hamburgers and a fish sandwich and a medium fry. Every single bun was stale to the point that if it were mine I would have thrown it out. There is no reason for this as there are several employees in the restaurant and it was very slow when I was there. The fries are nothing short of useless, they are warm at best and chewy as if they had been microwaved. I have left several messages on their phone system but not a single person has contacted me back. This place has gone downhill steadily for the past 13 years that I have been going here. Sometimes it's our only option when we are on the run, but I better figure something else out. read more

Disappointing location, which is sad because it's the closest one to me! I like McDonalds because I know it's a place where my allergy suffering family members can safely eat, and it's EVERYWHERE. I usually go only when I develop a craving for the fries or coca cola. I don't know what it is about their coke, but it's usually just the right temperature and flavor. I don't get the same experience from vending machines or even at home, but McDonalds coke is somehow special. EXCEPT AT THIS LOCATION. the staff has always been just fine and have always gotten my order right, and I'm willing to overlook the usually messy floors. My problem is with the watered down sad excuse for a drink that comes out of the soda machines inside the building. I know I'm at the right dispenser, but it comes out coke flavored water. This has happened EVERY time. So very disappointing. Don't they have some external person who comes in and calibrates the machines? What did they do to him? I don't go through drive thrus since I'm too soft spoken and it always turns into a frustrating experience, so I don't know if the coke is any better in the back. I certainly hope so. read more

Typically through the drive through very quickly. You MUST try your fries before you leave. They really try to induce high BP with all the salt they put on the fries. Twice I have been unable to eat them. This location has two Redbox Rental Booths outside. read more

McDonald's - the front of the restaurant - Fast Food Near Me - Lafayette, Colorado

Worst McDonald's I've been to. The past few times I've tried coming here around 10:30-11 pm in the drive through I've waited at the screen for a good five minutes before giving up and driving off. They don't close until midnight but the after hours employees really just don't want to work so they'll infinite the drive through read more

I have stopped by this location a few times to take advantage of their free WiFi. I also like their fries and hot chocolate. Service has been consistently pretty good. The kids that work here are friendly and efficient. I would recommend this store. read more

McDonald's - Interior - Fast Food Near Me - Lafayette, Colorado

It was amazing the burger tasted great and the sprite was the best I ever had and the fries were pretty good too I only wish the burger was healthier read more