Arbys at Waugh Chapel has a lot of problems. The front line does not exist, unless you wait a long time to simply be acknowledged. They just pay attention to drive thru. They also send out text deals that they will not accept. I get it--Different franchise owners don't accept certain deals, but why is it a puzzle which deals they will accept or not. You are a business owner who signed up as a franchise because you can't come up with your own restaurant idea...Honor deals from corporate. Yeah, you saved $3 denying a deal, but I will never return. They also did not bother to clean sidewalks 2 weeks after a snow storm. Simply lazy and cheap franchise. If they don't care, I don't care either. There's plenty of other options nearby. read more

Ordered two Turkey Bacon Ranch sandwiches and curly fries and two shakes. Order comes up and crinkle fries not curly fries. Chaulk it up as a mistake and leave. Get home and the sandwiches tastes terrible the lettuce is brown, and the first bite was extremely sour. Wife calls store and advises a individual who claims to the manager about the terrible food at which time the individual basically called my wife and myself liars. This manager called my wife a bitch and a mother fucker and then proceeded to hang up on my wife. read more

You know what you are getting when you go to Arby's. I am def a sauce guy, so if I don't get my Arby's sauce, I'm definitely losing a star on the review. The curly fries will keep me coming back. I just will have to make sure I get my sauce before I leave the drive thru. I get their chicken cordon bleu-esque sandwich, which is good. Kevin loves his roast beef sandwich. Will still come back when craving those crazy curly fries. Jake n kev read more

Told the man up front that I had a mobile order. Waited for 40 mins, checking in every 5 mins to see if ready, just for him to pick it up off the back shelf as it had been finished the entire time. Would not go again, he's lucky I'm not confrontational. I waited for 40 mins for my food after I got off a long shift just because he said he "didnt understand" what I said. After checking in multiple times. read more

i don't eat arby's, the store is clean yes but every single time i come in to pick up a doordash order the order isn't ready for 10-20 minutes. i'm not one to complain but it's absurd how long these orders take to get out, especially for "fast food" read more

Well again a little disappointed in Arbys, wife and I stopped in a different Arbys we had never been to before. Wife ordered the special $5 meal roast beef curly fries and a drink I had the country rib sandwich curly fries and strawberry lemonade and 3 of our favorite cookies salted chocolate chip caramel. I was told the cookies didn't come with salt was that ok I said sure we paid for our food and went to a table. Wife's food was good the sandwich I had was just ok only had 4 slices of meat with bbq and fried onions, the cookies were the very most disappointing. They use to taste so fresh and homemade chewy and soft now they come prepackaged no salt taste like fake caramel they cookie falls apart and crumbles like it's been in the package for a long time. Doesn't taste ANYTHING like the old cookie I'm sure the other cookies are made the same way. Why change a good thing? Bring back the old cookies. read more

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Consistent, fast, friendly. The line moves fast and the food is hot. They've saved me a few times and i feel it's time to give them some recognition. read more

I pretty much eat everything. Do not eat tge bbq briquettes. It looked nasty. I tasted it. I was nasty. Gooey, with syrup bbq sauce, melted gouda and bacon strips and processed meat. Why didn't I throw away that nearly $9 sandwich? I wish I had! I have only eaten something worse twice. This Arby's sandwich I will put at #3 worse meals. #1 Once was a clay candy prank . #2 The other was some unidentified meat from a Chinese take out in PA. My dad was a hunter. I never tasted meat like that before. It made me worry til this day what I ate. Bear, squirrel, frog, snake, and even snails taste better. Don't eat it!! read more

They refuse Arby's coupons from the paper employe got really snarky after I requested a manager 100% suggest to go somewhere else

The food is good when they make it correctly. This location can be hit or miss. One minute everything is on point, and the next everything is dry like its been sitting around. I can't say that over ever had any issues with food that was missing or incorrect. The customer service gets the job done. I never really see huge lines at this location. Which is one reason it's more of a last resort for me. My biggest issue is having to pull up and wait an extended amount of time for my food when I'm 1 of only 2 cars in the whole parking lot, but at the same time I always know the food will be hot and on point when this happens so theres that... read more

I'm torn between a 2-star and a 3-star on this visit. My last review was in 2015 when I mentioned a clean store and friendly employees. Here in 2017 the employees are still friendly but the store cleanliness is failing the grade. A shout out to Heather as it appeared she was working four stations all at same time. She ran back and forth between the cash register and other stations to serve customers. She greeted everyone warmly, smiled, and thanked us for coming as she handed out orders. I'm here at 3:15ish in the afternoon. All three trash receptacles are overflowing, there are straw wrappers and other things covering the soda area, half the tables have trash left in them and of the other half I found all of them in need of wiping down. I would not eat at any table I looked at. At the counter, everywhere I stepped my dress boots stuck to the floor. Even in the seating area my shoes stuck everywhere but not as bad. Back at the counter area ... the floor tiles look filthy, small black pockets of black stuff everywhere. I'm sure this place gets mopped but when was the last time the floor was scrubbed and buffed? - The tiles in the seating area are cleaner and you can tell the difference in the dirt buildup. The seating area still needs the floor scrubbed but it is 1000 percent better than the counter area. The Arby's #5 sandwich was good and the sweet tea had a good southern tea flavor. Between the friendly employee, aka Heather, and the sandwich I'll be kind with the . But barely a . read more

Arbys - Fast Food Near Me - Gambrills, Maryland

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Wish there was a NO STARS - did not eat here because, we and the couple in front of us, were ACCOSTED by the employee, who we found out was the manager even BEFORE we were able to order. We arrived on Saturday, March 30 approx. 4pm and while my friend and I were deciding what to eat, a lovely older couple came in and shared the coupons they had from the newspaper flyer The woman behind the counter (manager) immediately told the couple, who we let go in front of us, they could not share the coupons As she continued to adamantly scold the older couple for sharing when we interrupted and asked why we could not use coupons from a newspaper flyer. The response: "they are not transferrable"....WHAT - they are out of the newspaper - you don't have to be special to receive these? There are a total 6 people in the restaurant - one couple eating, one couple you are fussing at, and me & my friend. And, NO ONE in your drive thru line ...they are all wrapped around Chick-Fil-A (2 doors down), Burger King (next door) and Raising Cane's down the road. - and we know this because we passed them enroute to Arby's and commented on the long lines. One would think that your store manager would not only welcome the business but also treat the few customers you have with respect and kindness. When we asked her to explain, all she could do was continually point to the fine print, but could not explain what that meant - I doubt she knew. It makes no sense and is not the legal meaning on a coupon nor was it put on a the coupon in the spirit of having people not share coupons. Was she planting her stake in the ground on this because we were black? I have to wonder. So instead of providing good customer service, your business lost 4 of the 6 customers in/at the store on this day. My friend and I were not going to use the coupons anyway because they were not for what we wanted, but we and the lovely couple in front of us agreed to refuse supporting this location at that moment AND ever again. we all walked out! And yes, my friend and I will share our story on FB, IG and Tik Tok, as well as via word of mouth. Such a shame. Below is the legal and true spirit of having non-transferrable in fine print on a coupon (from the newspaper) Transferring a coupon, from a legal standpoint, refers to much more than simply handing one to a friend. The transfer manufacturers seek to prevent involves three areas: duplication, distribution and compensation. read more

Checked website before going to drive in. Website says closes at 11 pm. We arrived at 10:15 pm. The drive through ight was out. We sat there for a few minutes because the OPEN sign was lit in the restaurant. No one ever came to drive through. We drove to window and several people were standing around. No one cme to drive through window although several people looked at us. It was around 10:30 pm when we finally drove off. Maybe customer service has diminished because of Covid. Perhaps they chose not to wait on us because we were African American. The restaurant was open but they did not answer the phone. Bad service. read more

Stopped by with the family on the way home from the airport, I was starving. I don't eat meat so I ordered a fish sandwich with cheddar cheese, and extra tarter along with a chocolate shake. I was immediately worried that it wouldn't be any good after picking it up to eat it. The sandwich wasn't even a little warm. I took a bite anyway and the sandwich taste like it had been sitting in a bin at room temperature for about 30-45 minutes. I took the top bun off and the cheese fell off. It was not melted at all. I tossed the room temp sandwich. The 2 stars is because the shake was delicious. read more

Don't get me wrong - I love Arby's, normally. This was just a lousy service and food prep this time. The drive-thru took 15 minutes just to order (we were 2 cars back). The window - add another 5 minutes for the guy in front with a single bag of food, and another 5 minutes for the next. We had an order of curly fries, and a chocolate shake. Took about 2 minutes, but they didn't even give me a receipt. Really? Unstaffed or underwhelmed, I'm not sure. On top of that, the curly fries didn't taste the same - nearly zero spice on them, so just like bland fries. Moving along... read more

The power of persuasion-All I could hear was that darn commercial talking about the new deep fried turkey sandwich, which lead me in the rain to the Arbys Drive-thru. I ordered just the Deep Fried Turkey Club sandwich without cheese, which came to $6.04. It took 8 minutes to get through the drive thru, which is unacceptable for a fast food establishment. But I was so "pressed" for this sandwich that I didn't care. I just turned up my radio and waited for the two cars in front of me to pull up. When I got my sandwich and made it home, I tore into it. It was delicious! The turkey was seasoned and tender. The bacon was crisp and flavorful, and it had the right amount of mayo. The lettuce could have been a little fresher but it was still a great sandwich. It's only available through November, so go to the spot that "has the MEATS" and try this tasty sandwich. read more

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Arbys is usually pretty good over all. They have a wide offering and love the curly fries. Con though is the dining room is hardly ever open anymore. Also avoid the Wagu burger. That burger is nothing special and can get more for your burger money at Checkers. read more

Watch your money. If u go to drive thru. Multiple people told me they shorted change. I just got shorted 10$. Stay away

Been here a few times, that being more than a couple. Crew here is fantastic, attentive, and precise with order delivery. Ive never had a wrong order here and the food is always spot on. Keep up the good work! read more

Arby's curly fries are a guilty pleasure. Why are they so darn good? I usually order a turkey wrap and ask for no cheese or mayo - they always get my picky order right. Service is quick and friendly. I love to get my sweat on at LA Fitness, then walk a few hundred feet to Arby's and negate most/all of the workout. Winning combination. read more

We went to Arbys in upper Marlboro on Saturday my husband got the Texas brisket sandwich. I didn't want anything because I don't eat Arby's, but when we go home and he open his sandwich it look really delicious. I took one bit and off i sent him back out to get me one. I tell you i really enjoyed that sandwich. Well its Monday the next week and I cant stop thinking about that sandwich so on my husband' way home from work i asked him to stop at this particular Arbys to get me a Texas brisket sandwich. Well can i tell you this was the worst sandwich i have ever had. The bread was soggy, cheese was not melted, barely any brisket and the bacon was gray and soft bacon. it look so bad i had to throw it in the trash. Tried to call management last night and today no answered. That was a bad experience, i was looking forward to that meal, so disappointed. I am done! read more

Made a late-evening snack run for my hubby ('cause I love him so much). I ordered two sandwiches and an order of potato cakes. The staff working there that evening was extremely pleasant. As I drove around the building after getting my order, I checked the bag and noticed that one of the sandwiches was missing. I then noticed the manager run out of the building to flag me down. It turns out that they also realized that part of my order was missing. The manager was very friendly and apologetic. Excellent customer service for Arby's that night!!! read more

I was surprised to see the low ratings on this Arby's...I've only been there a few times, but everything has always been great! I went just last week and though the prep was a little slow, the roast beef was sliced and sandwich was made while I waited. The fries were hot and the jamocha shake was perfect (and quite lovely!). As far as the facility, the landscaping is nice, the dining area was clean, but the speakers were playing a radio station which was staticky. That was annoying, but not enough to take a star away. I have never been through the drive-thru, so cannot speak to that. read more

zero is not available. Carried out tonight, the wait was ridiculous and the brisket sandwich was one this slide of beef with an unmelted piece of cheese and way too much sauce. Tonight was a bad experience. It was clear they were understaffed and the people working there looked bored and miserable. they need to step it up. read more