I had some errands in the shopping center and stopped in here for lunch on a Sunday afternoon. There were only 2 people working. No one greeted us when we walked in. They don't sell bottles of water- they only have little cups to use at the soda machine for water. I ordered the hook and ladder sub. There was too much mayo, too big of slices of onion and the bread didn't seem that fresh. This place would not be my go to for a sub in the future. read more

Firehouse Subs - Hook & Ladder.® - Sandwiches Near Me - Gambrills, Maryland

See all

I'm honestly shocked and disappointed. The Firehouse Subs in Waugh Chapel (Gambrills, MD) refused to honor their Veterans Day promotion today, even as several customers, myself included, questioned it. At least six people walked out after being told they wouldn't uphold what other locations were advertising. To make matters worse, their phone number is out of service, so there's no way to even contact the store directly to address the issue. What really frustrates me is that a Firehouse Subs in Pooler, GA faced major backlash for doing the same thing last year and ended up pledging $25,000 to make it right. You'd think this location would've learned from that mistake and treated veterans with the respect they deserve, especially on Veterans Day. Very disappointing experience. I won't be returning, and I hope corporate takes notice. read more

This used to be my favorite place to eat but they've really gone downhill. Their entire store is super dirty and there was weird brown goo on the water bottle I bought, and their bathroom is haunted by a demon. I hope not literally but it's some real paranormal bs in there like flickering lowlights and the bathroom starts shaking and growling like crazy. Idk won't be going back and didn't feel safe eating what I got read more

Man...I wanted to give 5 stars so badly. Well, the service from the cashier was great. She understood that I couldn't speak and read my paper, placed my order well. The atmosphere was just like all locations. ...but the person who made my sandwich put spicy mustard instead of regular mustard. I must say...that messed up my entire sandwich. Sad face. read more

Firehouse Subs - Super awesome service - Sandwiches Near Me - Gambrills, Maryland

Firehouse offers free birthday subs (medium-size) and who can say no to a deal like that. We checked it out and got the caribbean turkey sandwich. The best way I can describe the sub is "wasn't great, wasn't bad." There wasn't anything particularly noteworthy about the sandwich. It had decent flavor, but it was pretty clear that the quality/freshness of ingredients isn't the highest priority. If I had paid money, I think I would feel disappointed, but it's definitely good for a free sub. read more

Firehouse Subs - Caribbean Turkey Sub - Sandwiches Near Me - Gambrills, Maryland

Good pseudo vegan veggie sandwich, ( minus cheese and Mayo). Very tasty peppers, onions, mushrooms! read more

Firehouse Subs - Medium veggie - Sandwiches Near Me - Gambrills, Maryland

See all

Have visited the FHS for years but have noticed in the last three it has steadily gone down hill. The subs are still excellent but the infrastructure and side services are not there. Outside tables are in need of repair and only one table has an umbrella. Last year all five tables had umbrellas. Iced tea ... there isn't any. Last three Sundays no tea made. Last Sunday I was told they only make it once a customer asks for it. Today they told me it's because they had no sugar for the sweet tea. read more

See all

Filthy location. The windows are filthy, the restrooms are filthy and the drink station is disgusting.

The food was amazing. I had the Hook & Ladder. They definitely did not skimp around on the meat. The service wasn't too fast, but it was lunchtime on a weekday, so I won't complain. The ambiance was chill, not crazy traffic, but there were lots of people. read more

Firehouse Subs - Sandwiches Near Me - Gambrills, Maryland

Picking up lunch on the early side to be eaten in 90 minutes at a meeting. The store hours changed. They are now 11-4 instead of 10:30-9. I was a wee bit early. Getting a salad to go. read more

Firehouse Subs - The restaurant. - Sandwiches Near Me - Gambrills, Maryland

I have always liked firehouse subs. Do I think they are overpriced for what you get? Yes, but I want to assume that I am also helping to support fireman. I saw this advertisement for this new Sandwich. The king's hawaiian pork and slaw and and it's very good. The sandwich consists of slow-smoked pulled pork, melted pepper jack cheese, sweet and tangy slaw, sweet mustard sauce, and mayo on a toasted King's Hawaiian Bun. 1000% I would order this again. I hope they make it a regular menu item read more

Firehouse Subs - The Kings Hawaiian Pork and Slaw - Sandwiches Near Me - Gambrills, Maryland

I've lived here for 25 years and this is probably the worst value in a meal I've had in Crofton for $9. Do yourself a favor and or and go to Jersey Mikes and order the #13 bowl Mikes way and you'll appreciate the difference. Fork for perspective. read more

Firehouse Subs - $9 bread less sub - Sandwiches Near Me - Gambrills, Maryland

I ordered the Firehouse Sub. I used to really enjoy this sandwich but the bread was slightly stale and the meat lacking. The soda machine was not working right again. I even asked about this before I ordered. I was told it was working fine but not true. There are better sub shops in the area. Eating out now is expensive and this was not worth the price. Disappointed read more

Firehouse subs in Waugh Chapel is decent, but if I had to guess. I'd say it was on its way out of business. It' one of the few places in the shopping center that is never really busy. I'm actually surprised they surprised they survived the pandemic. The service here is okay, it's usually just a bunch of kids hanging out making orders. Some times they have stuff some times they don't. The sandwiches are decent enough, but theres nothing that really keeps me coming back. Nothing much really changes here, and with so many other options in the area. I don't really find myself coming in much any more. My last visit was just because I made a right into Waugh Chapel and didn't want to make the turns it took to get myself back on track for Pot Belly's. read more

I love this Firehouse Subs! It's always clean, the employees are extremely friendly. They keep their smile when my order is not the usual sub order. I've been frequenting this sub shop for years and have never been anything but impressed! It helps that I'm obsessed with the Firehouse Hot Sauce! Delicious! read more

Firehouse Subs - a hot dog and a pickle - Sandwiches Near Me - Gambrills, Maryland

See all

Ordered ahead and literally was served two pieces of bread. I just don't understand how this is acceptable. read more

Firehouse Subs - The "Firehouse Steak & Cheese" that I ordered - Sandwiches Near Me - Gambrills, Maryland

We always stopped there before going to Bowie Baysox game. On April 5 2024 we stopped and the place was disgusting. It was dirty. I found one semi-clean table to sit at. They were out of cheese...what? The young ladies working there were more worried about talking to each other and eating than customer service. And they were not busy. We will not patronize this place again. read more

I can't complain if you've been to one sub shop you've been to them all. The service was not bad and I got my food pretty quickly. The only thing that could make it better is if it was and overall better looking place to eat. read more

Staff is playful and rude. Never answer the phone for orders. Encounter unprofessional staff and sandwich are never prepared as ordered.

I love their subs and salads. It's usually fast and fresh. I pretty much stuck with the Italian sun with a side salad. They never let me down. read more

My husband loves Firehouse sub and we were so excited to drive here from Delaware to get lunch. We both got the medium hook and ladder and it was exactly as we remember. Warm, Juicy and Delicious. We love that they offer a military discount and we always have friendly service. The only thing that was a bummer was they were out of lids for our cup. But they were able to remedy that quickly and we had a great experience. We can't wait to come back. read more

Firehouse Subs - Medium Hook and Ladder $7.49 - Sandwiches Near Me - Gambrills, Maryland

One of the nastiest firehouse I been to! The bathroom was so nasty . No paper towels or soap. Told the girl at the counter, she acted like she didn't hear me . Could not find the health code to save my life . The eating area looked so nasty ! Then the girl making the subs did not have a hair net ! She should of been cleaning instead of on her phone ! read more

Pretty disappointing. Subs looked like they were thrown together. Meat piled up unevenly and just sloppy. Didn't taste bad after reassembling them. Pickles were supposed to be included and they weren't. Not that it's a big deal, but, you know damn well it's tacked on to the cost. And finally, the mac and cheese. Once I found it under and inch of bread crumbs, it was ok. It came in a 12 oz container. About 6 ozs of mac and 4 ozs of bread crumbs. Too many other sub places to waste my time going here again. read more

Firehouse Subs - Mac & cheese after most (not all) bread crumbs removed. - Sandwiches Near Me - Gambrills, Maryland

Baked potato soup was too thin! More like baked potato BROTH.... Super gross! Sandwich bread got all soggy, again gross. Best part of the meal was the prepackaged chips. Never again!!! read more

I try very hard to always focus on the positive when I visit a local establishment. So I will start with that. The food that my husband and I ordered was good. I ordered a club sub on wheat's and I enjoyed it. It was a bit messy, but it tasted good and was prepared as I requested. The shop was clean and the staff was wearing masks and adhering to all the current safety protocols during the pandemic. One of the employees was not wearing his mask properly, but at least he made the effort. Now, onto the less than positive stuff... When we walked in, there was only one other customer there and they were waiting on their order. There was no one else in the shop at all. Despite that, my husband and I stood in Plainview at the counter where you order for at least five minutes before we were acknowledged. The two employees that were there were standing by, arms crossed, chatting. They did not make any effort to watch the door or be mindful of customers coming in or out. It was impossible that they would not have noticed us because the bell rang when we walked in and there was no one else waiting to be served. After our order was taken we waited quite some time before our food was ready. Again, due to the fact there were no customers that had come in after us or anyone else besides the one person waiting on their food, this was very disappointing and highly unnecessary of a wait. Again, the food was good and when we were finally acknowledged and served the young lady was polite. We will likely not be returning. read more

The food is good enough but the poor customer service & the inefficiency in ordering makes this place a bummer. This is the second time. The cashier screwed up my order, the staff is lax with masks, & the ordering process is f*d. Rather than an intelligent & orderly way of ordering, you have to wait in line and place your order with the cashier. That makes NO SENSE. Subway & so many other places have a system that already WORKS! Place the order at the FOOD line, and then get in the PAY line to pay. It's not rocket science. Henry Ford figured this out over a 100 years ago! read more

I ordered sandwich platters and salad box from thus location and the salad was brown. I called the store and talked to the manager and was told to come to the store for a refund . I went over that afternoon and was told by the shift supervisor I had to wait for it to be done by a mgr. They couldn't tell me when the manager would be back. I was told to just call everyday to see him but no one answers the phone. read more

Do not eat here. Not only are the employees completely unprofessional by cussing and talking loudly, the food has made me and my fiancé sick on two occasions now. Not to mention I arrived there at 8:40pm one night and the staff told me there were closed although they closed at 9pm. read more

Hmm, I'm in Gambrills enough and I have seen this place one too many times, that I finally decided to step on in. I can't say that I see too many of these restaurants, rather this is the only one that I have seen in this area. Located in the Waugh Chapel Shopping Center, pretty easy to spot, decent parking for the area. The shop is pretty decent in size, fire station theme, pretty cool. They have hot and cold sandwiches, singularly or ordered in a combo with chips and drink. I believe the sandwiches are eight inches, and come with a 32 oz soda. The whole idea of this pretty dang huge! I got the club on a sub which has smoked turkey breast, Virginia honey ham, bacon, and Monterey jack cheese on a sub roll. Pretty hearty sandwich upon first glance, it tasted great, but how can you mess up anything with bacon, seriously? The pickle was pretty fresh, generally I don't finish these, but there seemed to be something different about this one. The staff are helpful, courteous and have good attitudes. I'd definitely return if I'm in the area. read more

Firehouse Subs - Club on a sub - Sandwiches Near Me - Gambrills, Maryland

The place was filthy. The staff, while not rude, was far from courteous or pleasant. The sub was pitiful. my Italian had one piece of meat and one piece of cheese on it, nothing else. read more

I went to this location for the first time and got the club on a sub. It is ham, turkey, bacon, cheese, lettuce, tomato, onion, mayo and mustard with pickle on the side. I also added hot peppers to mine. It was served warm on a soft white roll. It was absolutely delicious. So delicious that I went back the next day for the same thing and it was just as good as the day before. I think I'm going to make this a regular stop for lunch. 5 stars easy. read more

They never give me a pickle! Two stars bc they gave me a lot of meat on my sub but too much mayo. Also put order in online and it wasn't ready when I arrived. No one else but me in the store and I came in at the appointed time. Oh well. read more

Although I have not had their subs, my son raves about their menu. His favorite is the Virginia ham sub. This location always is full and the employees have it under control. They get the orders in and the customers out in a timely manner without being rude to you. Their signature sandwich is the Hook and Ladder since it was a business started by a couple of firemen. There's an assortment of hot sauces on display to ogle or sample with your food choice to add a little zing to your meal. A few tables and chairs for outdoor seating if the weather permits. Plenty of parking and you can even order ahead to avoid a line if you are in a hurry. read more

Firehouse Subs - Sandwiches Near Me - Gambrills, Maryland

See all

Went to Firehouse Subs in Waugh Chapel a week ago and they said it would take 20-25 mins before they could take my order. 2 customers sitting in the dining area. Not sure if they were overwhelmed with take out or catering orders, didn't get a reason. Ended up across the parking lot to Jersey Mikes. Went there today for a sub and their system is down. They are not taking orders. Not sure how this location stay sin business. It's never busy and 2 unsuccessful attempts to dine. read more

Unfortunately this place needs better management. I usually enjoy firehouse subs but this location in particular rubbed me the wrong way. I came into the store on a rainy Sunday evening to pickup an order I placed online and every employee in there was goofing around. I understand how it is when it's slow but when there are customers waiting on an order the optics are terrible. Finally they got around to making my order and it was made wrong. I ask for no pickles, some onions, and some lettuce and all of the items were incorrect. Until i see new management or a shake up im going to another location. read more

I went in doing my break around 12pm, customer service was amazing but there was a lady whom i assume is the manger, her attitude was nasty towards the employees & me. I dont know if she was having a bad day but her attitude is unacceptable for a manager. read more

I just ordered a steak and cheese from firehouse subs. There was so much mayo on the sub and very little steak and cheese. It was so greasy I had to throw it away. Not my thing at all read more

If you're looking for people to wear masks - don't come here. This is one of the few restaurants where the employees are not wearing masks. But nobody is wearing head coverings wither. There was water on the floor without signs to warn of a wet floor. Things could be better in here. The subs were good. read more

I was so disappointed when my DoorDash driver dropped off my order. The order was incomplete after the DoorDasher waited over 15 minutes for the order. When I tried calling the store, it rang busy! So frustrating! That's first and last time I will be ordering from this particular sandwich shop. Bad first impression. read more

My only complaint is amount of toppings. Employees are always great. It's always clean. Bathrooms are clean. Food is delicious. But at the price point. They need more toppings. Food is always great and fresh. read more