Hey, it's gotten worse, if that's even possible! A McRib, 4 McDoubles and one large fries took 15 minutes. There wasn't anyone in the restaurant when we arrived and only two people walked in and ordered at the kiosk after we had already placed our order. Of course, our food came out after the other two had their food and left. Also, large fries were filled about half way. Everyone wandering around behind the counter as if they'd never been there before. read more

McDonald's - Look at this burned up piece of crap! Hey, it only took them 17 minutes and got my order wrong! - Burgers Near Me - Gambrills, Maryland

Fries were hot but I paid $0.60 for barbecue sauce and never got it. Might be my fault for going 3 minutes before closing but I wanted barbecue sauce and fries that's it. read more

Their food isn't cooked right. McCrispy was chewy like snappy rubber. The other McDonalds is way better.

My daughter and I were using the restroom before we ordered - it was freshly cleaned and mopped. However, the issues is that while in the restroom another restaurant employee came in and was on the phone while using the restroom - not a.probkem. Buuuuut, after she flushed she BARELY rinsed her hands WITHOUT ANY SOAP, then left out without drying her hands. Needless to say, we.left without ordering. read more

The worker refused us a drink carrier and sassed me about it and forgot our happy meal. When we asked for it she gave us 3 nuggets it instead of 4. Seemed intentional. read more

This is for McDonald's in millersville and Glen Burnie. If you don't wanna believe me than keep scrolling but I called and asked for the price of burgers because I didn't see it on the website. Than this rude lady said how about I get a life and read a book. This was very rude and all is did was ask a question. Then I called back later and asked to speak to the manager which is also a female and she said how about I get a life and stop playing in her phone not trying to take accountability for her coworkers actions or at least even hear what I had to say. She just went straight to saying rude stuff back instead of even asking what happened or even if she didn't care she could've said bye or have a nice day or anything without being disrespectful. This doesn't even deserve 1 star but I needed to add a review because it's not just McDonald's it's just these two ladies I encountered. Please if you live in millersville Maryland or go to a McDonald's near there be careful. I will never be returning and u will be hearing from my family because the girl she also said that 2 was my daughter!!!. read more

I ordered via the drive thru on Sep 19, 2024 on or about 8:45pm - 10 pc McNugget meal, 2 cheeseburger meal, Quarter pounder Meal, and a two double cheeseburgers -paid the full amount = $40.82 . Was lucky enough to receive the proper drinks and a partial order after about a 10 min wait at the drive thru. Service could definitely be improved. I don't mind the wait but when the cashier verifies the order and then the wrong thing is provided there is a problem with service & food! I guess I should have provided a quality control check before leaving but assumed that was included with the wait. . read more

Had to stop by for my hangry girlfriend at 10pm and you guys are only serving breakfast and don't have any milkshakes or nothing and now my girlfriend is more upset read more

This McDonald's SUCKS! Wish it wasn't 2 minutes from my house. Went here for breakfast today and no joke it took 30 minutes to move 2 cars. Me along with 5 other cars just rolled out. I even put in my order and then left. Hope it screws them over because they deserve it for being so bad. Never again coming here. read more

27 minute wait for a quarter pounder. Order was wrong. Dining area and cashier area swarming with flies.

I hate to start a positive review on a negative note, but... at least it's not the McDonald's further south on Rt. 3 in Crofton! Miles ahead of that location! I've actually had good experiences here, though. They don't (usually) get my order wrong, even special orders and the like. They are normally pretty fast with the service, even when they have a line. Service itself has been spotty at times, but lately I haven't had cause to complain. I hope that means they are listening to customer feedback. I've definitely seen an improvement, though, which is always a plus. Usually very clean both inside and out, it's a fast food place I would be comfortable bringing my family to. Now, if we can only get them to stay open 24 hours, as well... read more

Got curbside pickup and only ordered drinks. the lady brought us our drinks in an attitude way and walked away before even giving us straws and made us grab them ourselves. read more

Slow, Nasty, Carefree...DISGUSTING! October 19: Someone thought it was a good idea to leave a bucket of extra dirty mop water at the counter where customers have to order. We waited for about five minutes before anyone even acknowledged us (we were the only people waiting to order). After that, an employee in a sloppy uniform with pants hanging came over and told us someone would be right with us. He then went to a table to sit...NO COMMON SENSE!!! Move the dirty bucket!!! All I could think was that the person using the bucket just stopped in the middle of mopping and went straight to the food. Hoped they washed their hands. And yes, the manager was there! read more

McDonald's - a blue mop and a blue bucket - Burgers Near Me - Gambrills, Maryland

This is a brand new McDonalds in Crofton but it's a shame that almost every experience here is the worst! Poor customer service, dirt tables with customers walking out as I enter that simply got tired waiting on someone to take their order. It's truly a shame and poor representation of Crofton. read more

McDonald's - More dirty tables - Burgers Near Me - Gambrills, Maryland

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Before I even get started on describing the debacle this place is, let me warn you upfront - don't ever go here. You'll regret it 2 seconds after you pull into the drive-thru line. We ordered 2 quarter pounders due to a coupon we received in the mail. We don't normally visit McDonald's, but it was convenient, and why not, right? Wrong. Conveniency was not even worth the 30-40 minute wait we had to endure for these 2 disgusting slabs of "meat". People were rolling in and out of the drive-thru as we were rotting at the side of the building after they told us they would bring our burgers out to us. We ended up having to go inside to get them ourselves because we were on a time limit. (Hello, isn't the drive-thru for FAST service??). 2 seconds down the road, we realized the burgers were poorly put together (okay, I'm pretty sure that's a thing fast food places do purposely now) and COLD. I don't know how other McDonald's are with their service, but if you are brave enough to visit this one, don't say I didn't warn you... read more

This place a one of the best McDonalds I have been to. The entire restaurant is clean, including the bathrooms. The staff was very friendly and the food was well prepared. Overall I had a very pleasant experience. read more

Do not use their drive thru if you're in a hurry or even if you are not. Its ridiculous how long it takes to get an order filled. I spent 10 min in the "waiting" parking spot. read more

This is hands down the best McDonalds in the area. The main reason is this particular locations CUSTOMER SERVICE. I vote that manager Gregory be the new spokesperson for McDonald's. He's always polite, calls you by your first name (if your a rewards member), and treats every customer as if they were his only customer, giving you his full attention and not just rushing to the next person in line. I drive past two other locations just for this reason. He really goes the extra mile to make your day. Kudos to you Mr. Gregory! read more

Went to McDonalds off RT. 3 in Gambrills and should've trusted my gut and went to Chick-fil-A. The time is 7:10p on 10/10 and the lady working the second window was horrible. I asked for salt and ketchup and she handed me a handful of sogginess. I asked why were they wet. She repeated me and let the window close. Why wouldn't she just get me some new packets?! I pulled over to check my food, looked at the packets of ketchup and they were sticky with residue too. I realized she also forgot my apple juice, went back around. She handed it to me, no apology, just rudeness. I don't understand the level of customer service. Do they skip pass training? Ugh!! read more

Stopped in for a quick meal. Had to use the kiosk to place my order. I took my table number with me sat down and of course they call my ticket number! I thought they would bring the meal out. Still all in all a great experience. I like the new decor and layout but some of the chairs are odd. read more

This is THE WORST McDonalds in the area. Their drive-thru line is ALWAYS slow as molasses, whether there are two or ten people in line! It's absolutely ridiculous. Then they don't fairly alternate the double lines at the monitor. Today will be my last visit to this location. Will patronize the original location next to Wawa or the one in Odenton. #annoyedAGAIN read more

Let's see. On my way to PA I stopped by this McDonalds , drive thru, requested 3 biscuit sandwiches and 2 hash browns, needless to say I have a specific time to be in PA. They gave me 2 sandwiches, went inside asked the assistant manager, shift leader whatever her title is, I don't think she was a manager. A manager pays more attention to customers to make sure everything is going as plan or even better. Anyways I asked for the 3 rd sandwich, she said it will be coming right away....5-10min later still no sandwich, I couldn't wait no longer so I asked for a refund , NO FOOD till PA. Smh McDonalds. read more

After waiting 20 minutes, I got the wrong food and drinks. Went back to get a Diet Coke that I had ordered the first time. They handed me a second Regular Coke. When I asked to speak to the manager, the manager on duty informed me that they were out of Diet Coke. When I explained what had happened, she asked me if there was anything she could do, I asked for a bottled water and she caught an attitude and practically threw it at me. read more

I got a southwest salad and no southwest dressing. That was a month ago. Got a southwest salad today and the boy gave me ranch dressing. Then when I started eating the salad I found a long hair in it. I'm done at that point and done going to that McDonald's. It wanted a star rating but would not let me leave it at 0. Wouldn't even give it a 1. read more

This is the worst McDonald's. Employees can't be bothered. Can't get my order right, ever! Then give attitude for the corrections. Are sooo slow. I always usr the self service kiodk for petes sake. Soda area has fruit flies, regularly out of the pump ketchup, today the entire soda fountain is down. I tolerate this place because they redid the play ground and my kid loves it. The two best McDonald's are up Rt 3 N and Odenton however they are missing thr very necessary playgrounds. read more

I have to admit, I don't seek out the meat options here but their salads are pretty good. In an ongoing effort to win back their popularity McDonald's has done a face lift, strategized on its menu offerings and even added wifi to lure customers back to them. I popped in to grab some fries and an ice tea while getting a pedicure next door. A positive experience as all of the workers made eye contact, spoke and their uniforms fit them properly. You may wonder how the uniform fits into all of this but it's about making impressions that say "I care about how I look and I want you to allow me to prepare your food". Located on Route 3 in Gambrills it's fairly quick to use the drive thru or come inside and be back on the road. No doubt that I miss the fried apple pies filled with what seemed like molten lava. The dollar sweet tea is a steal for $1 and I always ask for fries w/no salt to ensure they're fresh. read more

Absolutely awful. The worst service ever- twice. People acted like they did not want to work there and were rude. Did not say hello or goodbye. Cold, old burgers. Cold, stale fries. The second time we waited at the drive thru for over 15 mins with no one working. I did have one good egg and cheese McGriddle once. read more

I get off work and my boyfriend wants McDonalds. I order a quarter pounder with only cheese and ketchup meal (large fry and large sprite), a 10 piece nugget alone, a 2 cheese burger meal (large fry and large sweet tea), and McFlurry. I received 2 quarter pounder meals with 2 large frys and the correct drinks and missing the 10 piece nugget. But the receipt says 4 McDoubles and 2 small frys... so bit only did he put our order in wrong, I received something different than what they decided to charge me! Now, payment wise it was in my benefit. But this was ridiculous. we come here for breakfast because we live less than a mile away and even then they mess it up. This place needs to get it together because tonight really made me angry. I made it all the way home, it's almost 11pm and I don't want to go back out. If I could give it zero stars I would read more

McDonald's - a receipt for a burger - Burgers Near Me - Gambrills, Maryland

Went to this McDonald's after the one by my house said they were out of salads for the night. I get to the window and there's a handwritten sign saying "sorry we closed at 10pm tonight" read more

OMG, this HAS to be the SLOWEST fast food place in the state. If you go through drive thru might as well bring a book. I went in for a soda, can't be easier but after placing my order I had to wait almost 5 minutes for someone to hand me a cup! The manager was working hard but that was it. Never again! read more

I don't eat here often, but my last visit here I witnessed one member of the staff calling the cops on another staff member because they got into an argument. Today I ordered a burger, got home, and a fillet of fish is in my box (labeled with the special order instructions about my burger). I drove back to McDonald's to exchange my wrong order. Like I said I maybe eat here once every 3 months, but my order is usually either missing something or just wrong. The folks who work here are nice, but I don't believe quality control is a high priority. read more

Worst experience with a McDonalds, and my expectations are not high. I have lived in this area for 40 years and never had this bad of service from this McDonalds. Slow service, ordered two hamburgers, fries and drink, was told to move up, after waiting 15 minutes in line to get my order. After waiting another 5 minutes, two staff members come out with no food, ask me about my order. Only one burger rung up. Mistake. They go back, bring out a bag with one burger and fries. Fine, just give me what I paid for, I need to go. But instead of getting the large fries, the amount of fries in the container were very small. Thanks for helping me with my diet. Won't be back. I just don't understand why I had to pull up just to be told there was a mistake. And the Diet Coke was regular. Awesome. read more

I think this place has excellent customer service. Every morning I go here I'm always greeted with a smile and my order is always right. I really appreciate the consistency. I don't think people give McDonald's enough credit and the employees here really do work hard and do a great job. read more

The food not warm enough, the service is terrible, they let's I waited 30'for the milk coffee and told me to come back pick up later, then when i came back the still not make it for me, I requested the refund and the even was not said apologize . Never come back there. Zero start!!! read more

What kind of non 24 hours operating McDonald's closes at 8:10 on a weekday night for 30 minutes of cleaning when they close at 11:00 p.m.? No wonder this place has such terrible reviews. read more

I keep giving this place a try. Service is slow, my burger is always dry and old. The service is terrible. They make you feel as if you are a bother that you even came to them. An overhaul and training is needed. read more

Worst McDonald's I've ever been to. Took 20 minutes to get one meal, then they gave it to the wrong car and refused to refund me my cash. Cannot wait till this location is shut down, I will never go here again . read more

It's baffling how bad this McDonald's is... you come to expect not so great service at McDonald's... but this place takes it to a new low. It boils down to them just not caring at all. I don't blame the staff. This has to be ownership/management. For some reason the can't figure out how to work a drive thru. It's absolutely wild how bad this McDonald's is.. Avoid this location. read more

Slowest. Drive. Through. Ever. Doesn't matter what time, how much/little I order, how many cars there are or aren't in front of me. I always regret choosing to stop at this location because it's a 20 minute wait minimum, every single time. The cashier couldn't be less enthused to be alive, just don't do it. Stay away. read more

This was our first and last time to visit this location. Very disorganized; 30 minutes to go through the drive thru lane and no one ever took our order. Drive right past it..save yourself a long wait and headache!! read more