I contacted Arbor Tech Services back in July 2015 to Remove tree limbs that were hanging over my fence from a neighbors tree, I explained to their employee exactly what i wanted and they had agreed to do what i was asking. I wanted every branch from that tree that was hanging over my property to be removed, sounds reasonable. So at this point I have not signed an agreement nor have i seen a bid for the work. The next thing I hear is that the work has been completed and the cost of their service was $250.00. Sounds fair to me, At this point now I'am excited to go and see how it looks. So when i get home and to my surprise all the limbs to the tree are still there! I can literally reach up and still grab limb s?! I immediately call and they are closed, So I wait for the next day and call the office, the employee was very helpful and said she would have the Arborist (the owner) go out and look and see what can be done.So a week goes by and I have heard nothing, I email them once again and I get this.
"he is confident that any good, and honest arborist would say the same thing. I'm sure this isn't the answer you were hoping for. As an Arborist, however, Richard is bound to preserve the integrity of the tree. Cutting more off would be harmful to the health of the tree and removing it, is most likely not possible."
I excepted that as an answer, I honestly thought that he could not possibly charge me $250.00 dollars for cutting off a few limbs, that wouldn't good business. Six months go by and I get another invoice for the $250.00 dollars. I immediately call the office and ask for the owner, but he is not available, so I leave my number and they state he will call me as soon as possible. a couple days go by and I have heard nothing, so I call again, and was told that he has left several messages for me and I have not called back, hmmmm that is strange, I have never had an issue receiving calls or voicemail's, I then ask if he could call me back, of course he will she said. Do you think he called me back? Nope!
Another six months go by and I get another invoice, except this time it is states that they are going to send me to collections!! I immediately call The owner, this time on his cell phone. He answered, I state who I'am and why I'am calling and explain the whole situation to him. I admit i was pretty angry, but was not using and harsh words or yelling, he starts to speak and you can tell he is frazzled and cant really speak, I caught him off guard so i'll give him that. He states that he will look into it and call me back..ha ha ha..I asked if he had something to write number down, he responded with a yes, I give him my number and he says he will call me back tomorrow..Did he call? Nope! At this point I'am really thinking he will look into the situation and see the errors in his business practice and void the invoice.
So I get another email demanding the payment! I really can't believe this is happening and he really wants me to pay for a service that was never done! So I call once again and asked to speak to the owner, nope will not talk to me. Now I have wasted to much time dealing with this man and his ways of doing business...My time is to valuable and defiantly not worth to $250.00 dollars anymore, his company needs it more than me I guess.
I email back and said I will just pay the bill, but i need a paid in full invoice, I'll come down to your office and pay or you can just come down to my place of business and i will pay you then. I get a response stating that we do not have an office, I can just mail it in or pay over the phone. I just paid over the phone to be done with it, you are not worth my time.
Take this how you want, but that was my experience with Arbor Tech
On a side note. There is a young lady that is employed by Arbor Tech, the office assistant. She has been great, she listened to me, let me explain in detail and not once argued with me, she showed a great deal of empathy. I can't say one bad thing about how she handled herself. read more