TL;DR - Ignore any review less than 5 stars, this shop has earned my lifelong business for computer…read morerepair. The owner's name is Moe and he is a craftsman of top caliber. He views work as a challenge, each repair as a puzzle that must be solved. He's like the Dr. House of computer repair. I brought in a PC with an apparently dead boot drive, and left 4 hours later with a functional drive with all data restored, plus cleaned vents and new thermal paste to boot so now it runs better than ever. If you or anyone you know has computer trouble, bring it in to Moe and let him sort you out.

I had a great experience with Moe helping upgrade my PC. I brought in my Alienware R11 to replace…read morethe GPU and troubleshoot some RAM issues I ran into after trying to install it myself. The Alienware desktops are notorious for being finicky to work with, but Moe took the time to help troubleshoot my RAM issues and talked me through everything. Moe was super knowledgeable and efficient, there's a reason why the Yelp/Google reviews all say he's great! He installed my new GPU without any issues and made sure everything was working before I left. If you're looking for someone reliable for PC upgrades or troubleshooting, I'd definitely recommend Moe. If I ever decide to move on from my current PC, I'll be contacting Moe to help me build a new one!

Fast service. Reasonable prices. The owner was very helpful. He made a very stressful time easy.read more

The owner is super friendly and honest and knowledgeable. He had my laptop battery replaced and…read moreback to me very quickly. I would use his services again. Highly recommend.

YZ is a legend. Just dropped my Xbox series S off for HDMI port fixes. Take ya console problems…read morehere for honesty and transparency from them #EyesUpGuardian #D1D2

I've had my PlayStation 5 since the console first launched, and up until recently it had been…read morerunning great. Over the past year, however, I started experiencing an issue where the system would randomly shut off while I was playing. The first time it happened, I assumed it was just dust buildup. I watched a few videos, removed the side panels, cleaned the fans, used compressed air, and thankfully that solved the problem for quite a while. Recently the issue returned, and this time cleaning it myself didn't help. After doing more research, I learned about a common PS5 issue involving the liquid metal inside the system Because my console had been stored vertically since day one using Sony's official vertical stand, years of use had apparently caused the liquid metal to shift enough to create overheating problems. I started calling around for repair options and was being quoted turnaround times of 7-10 days. Then I remembered seeing videos from InstaFix on TikTok where they specifically discussed this exact PS5 issue and showed how they repair it. I called their Lake Forest location and spoke with YZ. Right away he was friendly, knowledgeable, and willing to answer my questions. Since the Fourth of July holiday was coming up, I asked about turnaround time and was honestly shocked when he told me most PS5 repairs like mine could be completed in about an hour to an hour and a half. I drove over from Orange County, dropped off my console, and YZ walked me through what they would be looking for and what the repair process involved. True to his word, about an hour later I received a text that my PlayStation was finished and ready for pickup. When I arrived, YZ explained exactly what they found, what they repaired, and what I could do moving forward to help maximize the life of the console. What I appreciated most was that he wasn't trying to upsell me on additional services. In fact, he told me my PS5 was actually in pretty good shape overall and that the repair they performed should resolve the issue. The repair also came with a one-year warranty, which gave me additional peace of mind. The total cost was $150, and personally I felt that was completely fair. Some people may look at that number and hesitate, but when you consider that a new PS5 costs well over $500, the expertise required to perform the repair correctly, and the fact that I got my console back fully repaired in about an hour, the value was obvious to me. In a world where it's becoming harder and harder to find businesses that combine expertise, honesty, fair pricing, and excellent customer service, InstaFix absolutely delivered. YZ treated me with respect, communicated clearly throughout the process, and got me back to gaming the same day. If you're dealing with PS5 overheating issues, random shutdowns, liquid metal concerns, or any other console repair, I would not hesitate to recommend InstaFix. This was one of the easiest and most professional repair experiences I've had in a long time.

Second time been there in two years. Very professional. Helped me with my Mac laptop .read more

Cam provided a great experience and was very helpful. Very nice location, clean and inviting, with…read morefair prices.

(This review is a 2 for 1. The Geek Squad AND the store)…read more The GOOD, Bad, and Ugly: GOOD - Mira! She works in the Geek Squad area. I know nothing about setting up computers. I am a wiz-kid using them. I purchased a new computer but needed everything installed and set up. Yes, I know, everything is intuitive and should be very easy, but this girlie, is missing "intuitive" brain cells. **shrugging my shoulders with a tilt of my head**. I made an appointment and brought my computer in for set-up and software installation. (yes I had an appointment). Mira walked me through the process, asked relevant questions she needed and answered all my knucklehead questions. When there were people who just popped in trying to get her attention to ask a "simple question", without blinking an eye, she nicely asked them to make an appointment if they hadn't already done so or to take a seat and she would "try" to help them after me. I made a comment to her because she didn't seem annoyed or flustered with the endless drop-ins. She said it was "part of the job." I told her she definitely went to the head of the class when it came to customer service. I also warned her that I would be writing a Yelp review and mention her name. (corporate can you give her a raise? After all, she is a starving college student. I'm sure you remember those days, right???). If Mira is any indication of the Geek Squad's standard customer-service-comes-first attitude, they have me for life and I will be singing their praise to everyone and anyone who will listen. I'm sure the other Geek Squad reps are equally patient and professional and have a sense of humor just like Mira. I would like to note, several of my friends depend on the Geek Squad when they have computer or printer or other such problems and they are always praising the Geek Squad and now I see why. GOOD part 2 - The sales person who sold me my laptop, the various software, printer and monitor. He was a great representative of the staff working at the Best Buy in Ir one. I brought. Friend with me because walking into a store like Best Buy, I am a deer-in-headlights girlie. My friend purchased so many different things from Best Buy and always talked about the service and patience they had with her. People think I ask a lot of questions, well my friend asks a zillion questions that I wouldn't even have thought to ask. Hence the reason why I brought her with me, I really wish I knew the sales persons name. If I find it on the receipt or his employee number I will be sure to update this. Like I previously mentioned, his patience, and customer service was the same we experienced with Mira with the exception, this gentleman, explained differences from one laptop vs another or features, a monitor had vs another monitor. He never one tried to up sell me something. He asked me very important questions that directed us to the laptop that would meet MY specific needs. He never rushed us to make a sale. What a wonderful experience! It's almost like out of the "Apple Store" or "Chick-filla" playbook. BAD/UGLY - this is only a slight bad or ugly comment. The only thing I want to say is if you get a sales person who doesn't seem to want to help, please either immediately leave, ask for assistance from someone else, or ask to speak to a manager. Several months ago, before my purchase, I went there to purchase a modem. I had no idea which one to buy. When I first walked in I was told they would send someone over to help me. After 20 minutes a clerk came by said hello and said he would be with me in a few minutes. He then walked straight past me to other people who came in after me. I get it if staff gets paid on commission. But he didn't have to be so rude or dismissive. I have the patience of a Saint and would have simply bought time reading all the different modern specs but his attitude and behavior turned me off. Suffice to say, I wouldn't put up with it now especially since receiving the OUTSTANDING service from Mira and that other sales clerk #2. (I still gave them 5 stars although my gut says, 4.75.)

THIS IS WHY WE HATE YOU BEST BUY!!!!…read more Update... and I'm getting Deja Vu looking at my previous reviews. I shop here only when I HAVE to. My work computer mouse stopped working - needed a replacement that I knew my company would reimburse me for. It said online they had 3 of a model I wanted. Can't call them 'cause they don't care enough about their customers to have a phone anymore. Do you think they had them? Nope!! I stood around while they looked for 15 minutes. This has happened to me here so many times. Asked the manager if he could give me the model up at the same price. I'm sure they'd still make a profit and that's what I would do as a retail manager. BIG struggle later, he said he'd only give me 6 bucks off. Why make the customer actually happy with good will? ...go to the front, he will tell them. Do you think he told them? No. Once the guy at the front finally radioed back to him, he was stumped how much to take off... 6 bucks! We'd both told him. Now I stood there as this guy couldn't do the 6 dollars off math in his head and got out his phone calculator to figure out how much to charge me. Are you kidding me? Fed up and enraged, I walked out in the middle of the sale. THIS IS WHY WE F' ING HATE YOU BEST BUY!!!!

Stopped in to get an upgrade in phone and service. I was…read morestill using my forever faithful Blackberry (yes.. I said Blackberry..lol) The Store Rep. Alex is awesome! He is very VERY helpful, patient and funny. He got me set up on an Lg optimus F3 and so far (one week in to it) has worked GREAT! I Live in Santa Ana, but took the time to drive over there and would'nt have had it any other way. There was an issue when porting my number, due to my carrier that I was transferring my number from and ALEX helped me there in store every step of the way and made sure it was all cleared up and transfered before I left. Great experience, VERY nice phone.. AWESOME customer service!

I went to this store to purchase couple phones and two lines. I was told i will get rebate for both…read morephones which the employee printed the rebate forms and even provided me with envelopes. Two months passed, I called the rebate center and they told me on the second line i am not eligible for rebate and first line's rebate is still in process. Called again in a month they could not find anything in their system. I went to store and i was told these phones do not have rebate on them while i was told and provided with rebate forms by a employee on the very same location.

Store was clean and well organized. Staffing levels were appropriate to quickly greet customers and…read moreconnect to a product specialist. A great selection of products that were of interest to us. Comfortable process to buy. Good prices too!

Walked in today for an item, there were 3-4 employees at the front. Not one "hello welcome in" ,…read more"can I help you find anything?" Just nothing but talking amongst each other. In the front of the store where every customer comes in through. Then when I went to find what I was looking for, after almost 10 MINUTES of me standing in the same section someone finally came over to me. I did try finding it on my own but wanted to make sure I was getting the right thing. Tall with dark hair and glasses. I told him I was looking for a cord for my phone charger since mine broke. I showed him my phone and he told me I needed to get the wall base plug as well. I said no I just needed the cord. And then he kept telling me I needed the base as well. I knew he was trying to upsell, and coming from a retail background I totally get it, but please take the first no as a no. I told him forget it and that I was leaving and going somewhere else. When I was walking out again no thank you, no nothing, no "have a good day" . I don't know who trained these employees to have customer service skills. I guess they hire people who have none. Please HAVE BETTER CUSTOMER SERVICE to EVERY CUSTOMER THAT COMES IN. I'll never shop with this company ever again.

Steer clear of this company and here's why:…read more 1. The cooling system for the computer I ordered did not fit the case properly and instead of providing a cooler that fit, they jammed it in with screws at 45 degree angles. The radiator fans do not even sit flush with the case. 2. The computer was not wired properly...the power button was not even connected. 3. The processor was dead on arrival, despite the fact that the computer was supposedly tested for three days before being shipped. This ended up costing me about $100 at my local computer store to diagnose. 4. Portatech did provide me with a replacement processor, however they billed my credit card company $364.99 (The price of the processor) without notifying me that I was being charged and certainly without my consent. I have attempted to contact them about the charge via phone and email for two days and have received no response. Their support phone line takes me to a voicemail inbox that is full and tells me to call back later and I have had no response to my emails. Clearly I am going to be forced to contest the charge with my credit card company. This is probably the worst shopping experience I have ever had.

Amazing pricing and I don't have to connect the case to the motherboard, or install the processor…read more The cheap Chinese motherboard I bought seems to hold up really well. It games on extreme graphics and never lags. The stuff I picked out was all top of the line except for the ssd and motherboard and it seems to function perfectly. I had to fuck with the biostar processor fan settings and calibrate them properly and format my own hard drive and put in my own ram but I like building shit and this was a nice start so I didn't have to do everything from scratch. The shipping was quite slow but I didn't mind waiting. Overall I was very satisfied with what they sent. I told them I was using it for gaming so they sent me a gaming motherboard to fit my graphics card at no extra cost instead of the baseline one. They knew their shit basically. With the prices they have it is hit or miss. The parts they put in my shit all seemed new but possibly refurbished, that's why some people have problems and others don't

RIPOFF ALERT!!! I ordered some software and ZTEK shipped it to the wrong address. After waiting 2…read moreweeks with no software I discovered that the shipment had been returned and received back by ZTEK via USPS. I notified ZTEK of the error and gave them the correct address. They proceeded to ship it again to the SAME WRONG address. It was rejected and returned to ZTEK yet again. Now, ZTEK refuses to answer any emails, respond to any phone messages and 2 months later...no software. Customer service is non-existent. This company is a complete RIPOFF! They will steal your money and not fulfill your order. DO NOT shop here.

I have been to this Apple Store at the Irvine Spectrum so many times and try to avoid the weekend…read morecrowds but needed my Apple Watch fixed which was impossible, unfortunately. I ended up with the latest Apple Watch 12 and it has so many new and cool features! All of the employees are helpful and made me feel happy about my new purchase today!

It was time for a new phone, so I stopped by the Apple Store to purchase my iPhone 17 Pro Max --…read moreand the experience was really smooth from start to finish. The store was easy to access, and I was greeted right away when I walked in, which made everything feel organized and welcoming. It also wasn't too busy, especially for a Sunday, so the atmosphere felt calm and efficient. Diana helped me with my purchase, and she struck the perfect balance -- friendly, but not over the top. She was professional, straightforward, and made the entire process simple. She answered my questions clearly, didn't pressure me into anything extra, and kept everything moving at a comfortable pace. Overall, it was an easy and pleasant upgrade experience. Thank you, Diana, for making it seamless!