We initially loved taking our doodles to get groomed here when Jina was the owner but they've…read morechanged ownership since then and we've decided to part ways with Pretty Paws. There have been several changes implemented due to new ownership: 1) They no longer have cage free grooming and they put our dogs into kennels while they wait for us to pick them back up 2) Prices have gone up about 2-3 times due to the rise of inflation which is understandable but wanted to share to other dog owners for awareness 3) They use an assembly line process for grooming which is faster so our large dogs are typically in and out within ~2 hours Although our doodles typically came out well groomed for the most part, they both began to dread coming in and felt more anxious than usual, which wasn't a good sign to us. Additionally, the new front desk staff (male) could work on his customer service etiquette as he has came off as condescending multiple times to both myself and my husband regarding the care of our dogs. Our other friends who also brought their dogs here have shared similar sentiments. This is not their fault, but the location can be challenging to get to during traffic hours (they close at 4PM Monday through Saturday) since it's right on 50 and a lot of cars are going out west.

I have been going here for over 6 years - I found the post I originally made about this place…read more WELL. 5 stars no longer applies. I moved away to NY for 6 months and when I came back I went straight to the same groomers my Pup had been to since he was a puppy. I called to make my usual appointment and was asked To resubmit veterinary information again in a rude manner. Then when I arrived I was greeted by a new face at the desk. A man who said he was hired to do everything the right way unlike "before". Yet when I Asked if they were under new Ownership the man said, "NO" Here are my following reasons for their 1 Star- 1. New ownership Yet the man at front desk outright told Me ownership did not change. WHY LIE About the switch? 2. Price- increased and they even charged me. Handling fee bc they said my Dog was unmanageable, yet, the previous owners LOVED HIM. 3.customer service- new guy upfront-He was unprofessional and unpleasant. I shouldn't have left my dog especially because I felt Something was off with this man's energy. But I summed it up to maybe he was having an Off" Day. He was just rude and unkind, unlike previous owners. He would go on and on about how he was there from out of state bc his mom was unwell so I also felt bad for him, but I was also on a tight schedule. I just found this to be extremely unprofessional. Get this- I tried something new with my pup for the first time and had his tail Colored ( safely of course bc this is practically my Son). The man comments- he's not a fan of Color but to each their own. That owners who dye their dogs should do their research on how bad it is for their pets... uh really? I just ignored his unwarranted opinion but was quite upset by it. 4. going to trust myself and my pups initial reaction when picking him up. He use to love Going to the groomers and now he's terrified. 5. I paid extra for teeth cleaning which I could tell was not done and they did not trim his dewclaws which was previously always cut. At pick up, even though I was trying to get out of there as much as my dog was, the man proceeded to lecture me about taking care of my dog at home, so that he is not so matted, and that is why they had to shave him all the way at this point, I was so traumatized I just wanted to get the heck out of there, so I just paid and left as unhappy as my pup was. Oh and before I could finish paying the man asked if I was going to tip bc it is customary... really!?! I'm in the service industry I'm well aware... Never going Back - sad about the changes!

They are always so kind and loving to our dogs. I know I am leaving them in good hands for their…read moregrooming.

We're pretty picky about our Cavalier King Charles grooming since there's a special way to groom…read morethem, and we absolutely lucked out finding this place through recommendations! Mari has been grooming our two Cavs for a couple years now and we haven't looked back! We just had to call to ask what product she used today because it feels soooo soft and shiny! Highly highly recommend Mari!

I've done training with two of our dogs in A Dog's World group classes. The instructors are…read moreexcellent. They are available before and after classes to answer questions or address individual problems or issues. We also use A Dog's World dog sitting services. They are excellent! I trust our sitter completely. She stays in our home and takes extremely good care of our dogs.

These folks love dogs and take great care of mine! We've been using them since 2006, and have…read morealways been 100% satisfied with the people who provide services and the services themselves. We have used the dog walking services in the past, and we regularly use the pet sitting services. Our dog love our pet sitters, Kelli, Molly, and Teresa, almost as much as they love us. When Kelli pulls up out front, it creates a full doggy fun fest. Teresa has also worked with our pups to teach some tricks and reinforce good manners. Her method of training is very positive and reinforces good behavior instead of focusing on fixing bad behavior. I highly recommend them!

Awesome across the board! The arrangement of birds in the…read moreability to interact makes your experience wonderful.

Very well stocked store with knowledgeable staff. Varied selection and a must go for bird lovers.read more

We booked an appointment after reading the great reviews. Showed up early. Receptionist had no…read morecustomer service skills. After 40 minutes, another employee came out and told us they couldn't take us because of an emergency, and we would have to wait a very long time to be seen. First off, I would never want to stand in the way of another pet needing emergency treatment. However, they seem to have no back up plan for situations like this, and said they didn't 'think' things would get bad...couldn't even give us a heads up the entire time we were there. Very unprofessional. I pray for that dog to be ok but I wouldn't trust them to handle emergency for my own dog.

we bought a puppy and she couldn't be in better hands. The first time we brought her in the vet…read morespent almost an hour talking with us about what to expect and patiently answered all of our question. The staff are also awesome! definitely do the annual plan, it includes a ton of stuff and helps to mitigate any unforeseen costs.

First time customer, Scheduled an appointment for them to come to our home between 10-12. We called…read moreat 12:15 to get an ETA and they said they would not be coming because the groomer was sick. Extremely unprofessional to not let us know this first thing in the morning as we scheduled the day around this to be home. Understand if someone is sick, don't understand the no communication.

Can't rate on the grooming, but the dog walking service is excellent. We have a stubborn old…read moreBernese Mountain Dog that gets extremely offended when we go out of town without him. All of the Woofie's sitters are so good with him and don't take it personally that he is always grumpy They bring in packages, feed the Betta fish, and even helped me out with an Elf on the Shelf once and saved Christmas

정말 강아지를 사랑하시는분이운영합니다! 너무 감사드리고 만족해요!…read more This business owner loves dogs!! Her work is the best !

They are very quick to respond (I texted them). We needed nails cut which they don't take…read moreappointments but told us when to come and saw our pup right away. In the "waiting room" they have a slide show with clients dogs which my 6 year old loved watching and wants to get on. They let us come in because our older dog was slightly nervous but did well.

What a great idea for our doggie babies! It truly is a resort even from the little bit I got to…read moresee. I was so embarrassed when we arrived because my little demon decided to take a number two right in the lobby. The staff didn't flinch and assured me they would take care of it. They checked us in just like they would do for me when I visit a spa and ushered him away for his grooming appointment. They called me a few hours later to say my boy was ready but I told them I wouldn't be able to get him until a couple of hours later. The agent said that was fine and I could get him anytime before closing. Mind you, I dropped him off before 10 am. So I'm basically getting free daycare along with the grooming fee. Which I also didn't pay for because I had a complimentary visit! I gave a nice tip when I picked him up and he rounded the corner with a glorious mane. I couldn't stop laughing because he was blown out to the GAWDS. Anyway, we will be back and I know it will be worth it.

Rolando grooms my toy poodles for couple years now, he is very kind , professional and reliable…read moreartist in his work. Duke and Ace loves him.

I got my dog groomed by Rhapsody. She was able to shave my dog's matted hair without hurting her…read more The groomer located near my home tells me my dog is nicked because of matted hair. I know to return here from now on. The store has great selections for dog accessories & I received great customer service from the cashier & store manager.

Very rude customer service. Non existent customer service I should say instead. Choose another…read morepetsmart. One person can ruin everything, especially when your fur babies are involved.