Will return Will recommend based on this visit…read moreI used the emergency veterinarian service once before, and I felt my needs were addressed, and proper medication was given for my cat who was feeling ill at the time and it seemed to solve the issue. They were also very caring and concerned about my needs as well as my cats needs. I then needed to use this regular vet service because I was thinking my cat had allergy problems while the day before my visit was scheduled. Something had happened to his back end where he was limping. They still took him in under the appointment that I had booked for his allergies. I had a first thing in the morning appointment and they were very busy even at that point I waited about a half hour after my appointment before the vet tech came in. She did some ear swabs to check for an allergy or to check for an infection and then I waited an additional 20 minutes before the results could come back andthe vet to come in the room both Treated me with care and compassion as well as they did my cat they gave me some medication's, They talked me through the treatment plan what they thought it might be. They told me that my cat did have a heart murmur which was new to me and they recommended an echocardiogram which cost around $500.Dollars. I'm willing to go ahead and do that. To provide the proper care that my cat will need moving forward with his life he is only four years old. I did ask about an x-ray for his back area due to the limping. The doctor said I could if I wanted to pay the $250 but she felt that it wasn't necessary. Let's work with the medication's first and then we'll go ahead and do the x-ray if need be and I was OK with that. She said if the injury was very severe, he wouldn't have intermediate limping he would be lame and not moving and intolerable to discomfort. So, with all this being said, I did need to make some phone calls to the vet once I started the medication and to talk over some things that I had questions about after the visit and all of my phone calls were returned and they were all met with my satisfaction and my cats. He's doing much better. We just have to run the course of the medication. I hope that anybody else who uses this veterinarian service has the same encounter me, and my handsome fella have had

I am beyond grateful for my experience with Bedford Pet Urgent Care and especially for Dr. Jan…read morePenraat! My sweet ringneck dove, Peppermint, was injured and starting to show signs of an infection, and I was absolutely terrified. Birds are so delicate and incredibly good at hiding illness until it's too late, so I immediately started calling around trying to find a vet who would even see a bird. Most clinics don't, but thankfully, Bedford Pet Urgent Care told me they could see her the very same day. From the moment we arrived, I felt so reassured. The receptionist was incredibly kind. When I needed to step away to use the restroom while waiting to see the vet, she offered to have Peppermint stay with her at the front desk and interacted with her so sweetly. That level of compassion meant so much to me. The vet we saw, Dr. Penraat, was absolutely wonderful. He handled Peppermint with such gentleness and care that she immediately trusted him (so much so that she happily perched on his head after the exam to show her affection). Watching how calm and comfortable she was with him truly spoke volumes. Dr. Penraat quickly identified the issue and prescribed effective medication, which worked amazingly well. Peppermint was noticeably better in less than a week. I was beyond relieved and so grateful for the excellent care she received. To my fellow bird owners in New Hampshire: I highly recommend them. This was hands down the best veterinary experience I've ever had. Finding a vet who is knowledgeable, comforting, and genuinely caring with birds is so rare, and Dr. Penraat is truly exceptional. He is friendly, thorough, and makes both pets and owners feel completely at ease. Thank you so much for taking such wonderful care of my sweet bird. This experience truly meant the world to me and was definitely a standout one!

I have been taking my Springer Spaniel to see Dr. Canneli for I believe over a year now. He loves…read moreher and greets her with affection every time we walk in. She is knowledgeable and professional with a warm welcoming presence.

You'll never want a different vet after visiting Dr. Cianelli…read more My dog wouldn't be here if it wasn't for her. I cannot express enough gratitude for the incredible care my dog has received from Dr. Cianelli. When we'd first brought him in, he was in the worst condition of his life. Overnight, all of the muscles in his head and body had deteriorated. His weight had gone from 120 lbs. to only 60 lbs. in no time at all. He couldn't drink any water, and in turn was very dehydrated and in need of weekly IV infusions. Countless visits and thousands in vet bills with our regular vet later, they suggested we put him down or not return. Watching him teeter on death with no support was one of my worst nightmares come true. We were left with more questions than answers, with nowhere to turn and no one willing to help him. That's when I was recommended to Dr. Cianelli through a friend who's pet was a patient of her's. She gave Dr. C 5 stars and beyond, and made her sound nothing short of excellent. I booked an appointment, hoping for a miracle but at least looking to give him the best quality of life for whatever time he had left. Our first visit was the most compassionate, comforting, and fear-free vet experience we've ever been to. Dr. Cianelli and her office exude warmth and safety, putting my dog and myself at ease; it feels like visiting an old friend. We discussed my dog further in person after previously filling out a diligent form online. She was asking questions no vet had ever asked before; no vet had ever cared. It further made me realize that I'd come to the most thorough and caring vet I've ever met. We agreed to try an acupuncture session for him and some time on the PEMF mat as we discussed his history, health, and course of action further. She doesn't leave you in the dark with her plans -- she walks you through her ideas and helps you to understand them, as she works out a better future for your dog. By the end of the appointment, Dr. C made strategic decisions based on her research, knowledge, and experience, and found the right medicine and diet for my dog. In less than a week after the first visit, my dog's health, appearance, and temperament did a complete 180. By the next day, my dog, who could hardly walk up or down the stairs and had so little life in his eyes, was now running up and down the stairs and prancing through the yard! He ran with his whole heart and soul on his walk and was showing everyone his biggest smile. I never thought I'd get to see my best friend healthy again, yet here he was! His spirit is revitalized and that spark has returned to his eyes. It was like he had been given a second chance at life. He was excited and full of life again, just as I've always known him. He is no longer in need of any IV infusions as he started drinking once again, and he is no longer anemic after the weeks-long struggle. His coat had dulled and lessened considerably when his health declined, and now it's back to its full, thick, fluffy, healthy self. My boy, who despises the car, even jumps in excitedly every time he realizes he's going to see her! Dr. Cianelli is the woman for you and your pet. When everyone else had given up on my sick and beautiful boy, Dr. Cianelli shone through. Thanks to Dr. Cianelli's expertise and dedication, our dog is not only alive but thriving. He's back to jumping up on the couch and bed -- something we thought he would never do again. When I think of all the things I'm grateful for, I count Dr. Cianelli twice. Her knowledge is endless, her light is so bright, and most importantly: she cares. As a patient, you aren't just a job to her; when your animal is in need of help, she puts her whole mind, body, and soul into finding the support you need. I truly believe that without her intervention, we would have had to say goodbye far too soon. Thank you, Dr. Cianelli!!! :-)

Disappointing. You never see the doctor you just see the vet tech. Who unfortunately actually knows…read morenothing when you ask important questions. If you do ask to talk to the doctor that you just paid hundreds of dollars to to see (ha!), they look at you like you're crazy and that you've asked for the impossible! Sorry she's busy.... All about the $$$$

I have had 3 dogs cared for by Amherst Animal Hospital. I would highly recommend them. I found…read morethe vets to be caring, compassionate and very knowledgeable.